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DirecTV Complaints Summary

537 Resolved
1647 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2185

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6:42 pm EST
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DirecTV prepaid visa card promotion

DirecTV promised up to $200 for if I disconnect my Dish Network service. Sure enough, I called Dish Networks, disconnected Service (their customer service was very rude threatening me with $175 early termination fee (I didn’t care about this much, but the guy tried to make it a huge deal)), and had DirecTV install their toys in my house. 5-6 months have passed, and I haven’t received the prepaid visa card till now (12/26/2013).
This is the story of the 5-6 months waste of stamps, gas to go to the USPS, energy and printer ink:
1. I sent 1st rebate mail to
DIRECTV Winback Early
Cancellation Fee Offer
Offer #361-85
PO Box 753725
El Paso, TX [protected]
2. I Got notification from DirecTV to say the initial rebate mail doesn't include Dish Network bill statement to say ECF (very basic paper to say this); the statement was sent, but they said it didn’t include the $175;
3. I Called Dish - they sent me the bill statement;
4. I sent a 2nd rebate mail to include early termination fee of $175;
5. I Got 2nd notification from DirecTV to say the initial rebate mail doesn't include Dish Network bill statement to say ECF;
6. I Called Dish again and after speaking with 5 representatives, they managed to e-mail me the last 6 months bill statements; Printed them out, put the rebate form again, and sent it over to DirecTV;
7. Called DirecTV – spoke with 2 reps (to include a manager/supervisor); they said that the statement (which I read them over the phone) is fine;
8. Sent 3rd rebate mail with statement that included the Early Termination Fee of $175;
9. Yet again, I got notification to say the initial rebate mail doesn't include Dish Network bill statement to say ECF;
10. I submitted complaint online through DirecTV; Spoke with Ismael P (ID U5632) DIRECTV Resolution Specialist who was quick to ask me to resend the form to the same address, emphasizing to me that I have to do this and that, as if I haven’t done that 3 times already. Hard to believe that. He even sent ma an e-mail with instructions on how to submit my rebate form. Unbelievable, again. I told the guy I’m a Computer Science Engineer – MBA in IT Management, not an idiot not to be able to follow their basic instructions through.
11. Resolution specialist sent me over to Cancellation department, after I insisted I’m done with doing business with them. I ended up begging the guy to send me over there.
12. Cancellation department wants to take their lovely 7-10 business days to get back to me with a solution. No thank you!
My wallet has an indentation of $515 to include $175 from Dish Network termination fee, and $340 early cancellation fee from DirecTV. Way to go, Dish and DirecTV. You both seem to be like Twins: bad customer service, poor management and unqualified employees to handle such problems (they were quick to tell me what to do, instead of listening to my initial problem).
After 4 months of being with DirecTV, I’m happy to be free from DirecTV and Dish Networks.
TV cable is gone from my house, and it will stay that way for my whole life. No more, no more, no more. Done and forever Farwell!
I can’t wait for that day when both of these businesses will find something else to do, but provide TV Cable services.

Read full review of DirecTV and 28 comments
Update by KinDn3sS
Dec 26, 2013 5:36 pm EST

I submitted my above exposed complain to BBB.org. - All of you guys should do it - to teach these businesses the proper way of doing business and promotions. https://sanjose.app.bbb.org/complaint/new/81000357?bbbID=1216

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David Skroch
, US
Apr 09, 2019 11:48 am EDT

OK. spent over an hour waiting to talk to someone at DTV. then got the run around, they kept asking for a security code and answer, told them I never got one.they did not believe me of course. Had to drive 11/2 hours to a store to get a code. then called back to straighten out the deal on going to DTV. We were stood up the first time on install so i requested they give 200$ visa instead of the 100$. She said it was no problem. I called to resister my rewards and it only allowed the 100$ one. so i called to see what the heck and got told there is no record of anyone giving me the 200$ card. imagine that. got scammed. no one believes me because the lady didn't put it in the notes, she just said that to get me to switch.

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Dee Cory
, US
Aug 15, 2018 8:38 pm EDT

I was lucky enough to not have any problems with Direct TV. So far anyway! Got my giftt card two days after I signed up for it.

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Charlie Cundiff
, US
Apr 20, 2017 11:07 pm EDT

I'm was wanting to know where my 150.00 Visa gift card was because I haven't gotten one yet. To start off with I couldn't get there internet service because I wasn't in the AT&T coverage Area. I paid the 120.00 for the first 3mo of service but when I found out that I couldn't get there internet service they took it off my t.v. bill for the last 3mo. No body told me that I would have to remind them to mail all the nessiary paper work for me to get the Visa gift card. Now I've had there Service for 2 mo.and I just found out that I have to let them know that I didn't receive nothing for me to claim my 150.00 Visa gift card. When I went on the web site it's telling me that as of 4/19/2017 was my deadline. Why should I have to remind them to mail all the necessary steps to receive what I was told after I qualified for the Visa gift card when I signed up for there Service. No one told me that I had to remind them to mail all the necessary paper work. The insulation techntechnician told me that I would receive it after my 2 or 3 months of service. Now he did tell me that I would have to call them to take the upper stations off and the super bowl ticket or I would be billebilled for it. So what can do since I didn't get all the necessary paper work for me to get the Visa gift card, and then like I said I can't get the internet so I can't get to download any movies with my plan like I was suppose to? Please help desperately in Indiana. I feel like I've been f***** without being kissed.

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June
, US
Jan 22, 2017 1:06 pm EST

I urge all people that complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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darkeya
, US
Nov 15, 2016 12:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I guess we get to join the crowd of people that fell for a bogus 200.00 reward advertisement. We went a whole year without a contract for cable, and when my husband saw the advertisement for the reward card, we jumped on board. Our service was connected 7/31/2016, and we were told ( by the technician) that we would recieve the reward card in the mail in 4-6 weeks. We waited about 8 weeks, then I started calling the company. I was told to wait more time. That time came and passed, so I called again. Some where in there, I was told to redeem on line. Tried to redeem on line, but, was told we were not eligible for the reward. Called customer service the very next day. They gave another phone number to call. This runaround has gone on since the end of August! Here it is November now, and for the first time, (Yep, I decided to call again)I am being told that the date for us to redeem our reward expired August 9! I am a very peaceful, non-drama, kind of person, and this experience has been full of drama, and not much peace.This experience has me worried that the company cannot be trusted. When we can, we may leave directv ( If they cheat customers this way, there's no telling what could be happening with their bills and other services.). I really wish I had done my research, and read everyone else's comments. If I'd seen these complaints, we never would have gotten the service.

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holyjoe
, US
Apr 26, 2016 4:40 pm EDT

I also fell for this scam. I will be posting this information on any social media network that I can.

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ervin byler
, US
Apr 25, 2016 2:18 pm EDT

i got my 100 dollar visa card, used it 3 times, the last time at a gas sta, then tryed today to use it at 2 different stores, both times it was refused, tryed to go online to check my balance which should be over 70 dollars, the site does not recognise the number so looks like i am out at least 70 dollars.

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Jody Costa
Patterson, US
Apr 08, 2015 10:52 pm EDT

We stopped service at our old address and transferred service to our new address on a certain day to find out a week later Direct TV had issued us a refund of $40 on a visa giftcard and sent it our old address. Now the current homeowners of our old home received our refund $$$. Why the hell would you not confirm where to send a refund? Tried calling the card services number to have them re-issue the card. Ya right! What a joke! How dumb can you be! If people stop service most the time that means they will no longer be living there!

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Joshua Nelson
Rochester, US
Nov 27, 2014 1:27 am EST

HOW TO GET A 150$ VISA REWARD CARD AND 100$ OFF OF YOUR BILL (10$ off per month for 10 months) FOR SWITCHING TO DIRECT TV:
I read these complaints and here is the proper way to get the aforementioned deal. What you have to do is call [protected] – this is the only number that works to my knowledge. Say you heard you get a Visa Reward Card for starting service, which is down to 150$, and they will confirm this is available. Then state your friend referred you and he said that you could get more money off your bill. They asked me for the friends full name – I think they are getting tougher about this because everyone is doing it, and his account number. I used a friend that I knew in the area with direct TV. Below I provided my information below, which should definitely work because two other friends of mine have done this and it worked.
When they ask about the friend tell them the following:
My name: Josh Nelson
Account Number: 6229263
Location: Rochester Area

VERY IMPORTANT - after you sign up for service, they WILL NOT send your VISA REWARD card until you submit a form requesting it. This form is found on their website under the rebate center. To get to it, login to your online account (you have to set one up first) and type in "rebate center" into the search field and it is the first item to pop up. Click on it, and a message will tell you if you're eligible for a VISA reward card and provide a link for the form needed to claim it. You have to mail this form in within 60 days of starting service or YOU WILL NOT GET YOUR REWARDS CARD! I sent in the form, got my card, and used it to pay my phone bill.

You definitely get free Genie upgrade, NFL Sunday ticket free and HBO, Cinemax and Stars for 3 months as well. Hope this helps.

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Ms. Danaher
Huffman, US
Oct 06, 2014 4:52 am EDT
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As if my complaint wasn't long enough, I want to let you all know that during the time of my phone agreement I was very clear to the agent of my situation, losing my husband, and a now widowed single mother of a six year old, I planned to use that money for Christmas (Dec 2013) and we are on a tight budget. I kept telling the resolution specialist why would I go through all this trouble then not fill out a form? Where's the tape of our conversation that claims to protect me and will be used for training purposes, he told me our convo was being recorded. Where is it? And how is it helping me now? Shame on DTV for being so greedy, uncompassionate, insensitive, and untrustworthy to treat me and probably others this way. Over-bill me, waste my time, and make agreements they never intended on following through. Taking advantage of hard working, good, honest people. I'm the customer, I picked your company to use, I could've picked a different company, it's not fair! Makes me so angry I could just cry, it's discusting. Thanks again for listening!

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12:16 pm EST
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DirecTV unauthorized use of check card

Like others, DirecTV charged my account over $300 after we cancelled our service (we switched providers to get a better deal). They never sent a final bill and we never authorized the charges to be paid from our account. We contacted our bank and they said it was totally legal and that any company with your credit/debit and/or bank acount number and routing number can submit charges to be paid by your bank (we live in VA so it may be different for other states). I was livid. Our bank said that we should file a dispute against the DirecTV charges and that Visa (since they are the label on our check cards) would follow up with the dispute and "see if they could get DirecTV to put the money back in to our account" and work out a payment with us. I just don't understand how a company expects people to pay for something when they haven't detailed the charges to the person or given a payment date. This is unethical at best and I just don't understand how the laws can be so against consumers. Very upsetting.

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all but bear
Ellsworth, US
Sep 25, 2010 12:58 am EDT
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they also took from my debit card and The bank said that an error did not occur not a error just stealing from my account! Never had auto pay they are thieves!

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DirecTV lied to, bad customer service, extra money I had to pay

Our home is on Mackinac Island, MI. We arranged installation with Direct TV through AT&T. On day of installation we received a call from employee of of the 3rd party installation company they asked "where's our tickets to take the ferry over to your island?" We had no idea we needed to arrange this. He said we did and had to arrange a horse taxI to our home (no cars allowed on island). It was hard to arrange last minute but we did and it cost us $100. He came over to the house installed the dish but said there was a problem. He said we’re getting signal but the receiver was bad. We had to make another appt. but didn't think we should pay again for transportation. Direct TV said they’d book the 2nd trip and not charge us because they’d be on the island. They never showed up. We called back and they said we should have arranged transportation. We called to arrange another trip on and have arranged transportation at our expense. We are very unhappy.

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DirecTV service stinks they dont care!!!

Apon moving into my house I decided I'd try Directv. So After going online and seeing there free dvr upgrade for free I signed up online picked all the stuff i wanted and due to a deposit I had to physically call them. 200 dollar deposit with is fine long as i get it back... we'll see. Once I called them my setup date was for the 20th of November. The Tech guy comes out with 2 regular receivers no dvr's. He said just call directv and let em know and they will ship one out even swap. (no time span given) It is now the 4th of December and my 2nd receiver went bad in the bedroom last night (not even 2 weeks) after not even watching it 2 hrs since the 20th. Figured now's the time to call them and get the free dvr i was supposed to get. After talking to them 3 different times i was informed that since i didn't call that day that i had to pay an extra 100 dollars for the dvr. After speaking to 1 lost rep, 1 ignorant rep who just was there to charge me fees, and one that actually tried to help me i asked for a supervisor. Got the run round with that and was on hold forever. Was told i declined the dvr receiver so i said why would i decline a free dvr receiver that's why i got service with y'all? Long story short... its not possible for them to change a regular receiver with a dvr receiver because i didn't call that day... and there computers aren't set up to do that... what happened in the day when someone admits to there mistakes and does whatever it takes to make a customer happy and satisfied? I have to return the crappy receiver that took a crap after 2 hours of viewing and there shipping me the same crappy kind back when i originally was supposed to be a dvr receiver. Wouldn't recommend anyone use directv there just there to collect a buck anyway they can and now I'm stuck in a contract for 2 years after just 10 days of service I'm completely dissatisfied!

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Lis70
Laredo, US
Mar 06, 2011 7:02 pm EST

Same thing happened with us in May of 2009. Thankfully our 2 year stinking service is almost up and we'll be going with another provider. To the person who commented - duh - they offer a free dvr to all new customers with a 2 year plan, how could somebody make a mistake and order a regular one? I ordered the same plan with the free dvr, free HD, so many rooms free plus a free install and the one upgrade from basic, plus it came with 3 mos. of free hbo, showtime and stars, I believe. Anyway, the service guys come, then charge me $25 for my "free" install b/c they had to go into my attic. They told me to just call the company if anything was wrong. Well, we were in the middle of moving and not paying too much attention to tv, so a few days later my husband was fiddling around with the box and tv and tells me that it is not a dvr, just the regular one, and on top of that we only had one of those free 3 mos. channels - the other 2 were showing as not purchased, plus we didn't have all the channels with the upgraded plan we'd ordered. He called them and long story short, they could upgrade us to our original deal with the upgraded plan plus the free 3 mos. of movie channels, but not the dvr, but they would be happy to give us one for $x amount of $$. They told us since we didn't call them within 24 hours of set up that they couldn't provide it to us (we called 3 days after set up, but I'm sure would have been told 24 hours if we'd called within 48 hours). We went around and around on the phone, was given to supervisors, etc., but were refused the dvr no matter what - the supervisor told us she "didn't care what we had originally ordered. We did get one of the operators to admit and agree that they backed out of their contract between us and that it was wrong. The satellite was never installed properly and anytime we get a little gust of wind or even none we lose signal. They will happily check it out for us for a mere $50. Fixing their screw up is not their problem and they don't care.

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formerdtvtech
Barboursville, US
Dec 06, 2009 2:22 pm EST

Well first of all when you go online to submit the order you would have had to select the dvr...in which that generates a work order. The technician does what is on the work order. If the work order had show a dvr they would have installed it. So as far as bad customer service maybe you should check your records and make sure that you did order a dvr. If you have that then you could have fought that and Directv would have sent that to you. Otherwise you just placed the order wrong and your mad because they are not going to send a receiver out for free because you screwed up

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DirecTV taking away channels

Second time this year now, directtv has taken away channels from my programming package. 6 month ago they took away espn classic and this time they took away the kids channel and a number of other children's programming. Their excuse for both was that the channel provider requested directtv to make that change and it was not in directtv's hands. But get this, those channels are available in the next package if I want to pay extra $5 a month. It seems like this is a great marketing scheme to try not to raise prices, but instead taking away programming and forcing you to pay extra by signing up for the higher package. I'm concerned that next year at this time, I will be paying more for my tv service with half of the channels that I am receiving now. Directtv's excuse is that their fine print states that programming is subject to change. Is there anyone that the consumers can contact to fight for this? I know that the better business bureau is worthless, but there has to be someone else.
Before you sign up for any cable, or for that matter internet service, my suggestion is that after you talk to them on the phone, follow up with an email and try to get everything you can in writing.

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DirecTV will not recommend even to my worst enemy

Direct TV - the worst mistake I have ever made in satellite/cable choices. Since November, I have had nothing but problems with Direct TV. Apparently the capability of posting a payment properly to one's account is not in their training materials. After faxing copies of cleared checks - made payable to Direct TV, PO Box 6414, Carol Stream, IL [protected] - I was told on at least 3 occasions that my checks were not cashed by Direct TV - but by Cingular One. Interesting since I have never had a Cingular One account in my life and since the checks were payable to Direct TV. Today after receiving a letter and again - really LOUSY customer service, I have cancelled my contract - and will be filing complaints with every consumer action/protection group I can. Would I recommend Direct TV or any other sattelite company to a friend? Not even to my worst enemy!

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DirecTV holding credit card hostage

Direct tv is refusing to remove a credit card, so that it is holding it hostage, said if i cancel they will take early cancel fees out of that card the next day and they will not susp or cancel untill i pay 29.99 so, as i am an elder lady who has had medical hardship that occured two weeks after getting direct tv and have lasted so far half a year, and i was keeping up with bill untill now so every rep i talk to over and over and over will be so unreasonable and do not care about hardships, the only why i guess is to pass away, they are rude, and they must take lessons on harrasing the customer to get their money not matter what, i promise i have only had it for six months and i regret it and want out of it and will never never never ever have it again and will spread the word to family and friends about the worse service and uncaring and rude people and at christmas time too, bad people do not get direct tv you will be sorry!

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Foxy9212
Cheshunt, GB
Dec 02, 2009 7:55 pm EST

@ jancamo: In the UK we have a Citizens' Advice Bureau in every town that will handle cases such as yours and they are well respected. Do you have any such organizations in the US? If you do, please go a tell them about your problem, they will certainly do their best to help you. I'm sorry you've been treated so badly.

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Vlindertje
, US
Dec 02, 2009 7:42 pm EST

Angry in Georgia, Same happened to me. After 24 months I canceled my service. They refused to take my credit card off from my account. Today 169.- was taken out my checking account without my permission. I returned all boxes as soon I recieved from Fedex the return label. I fullfilled my obligation with keeping the contract for 24 months. I never recieved the free dvd player for signing up and never recieved the 40 dollar visa card for direct withdraw with my bank. NEVER EVER give Direct tv permission to withdraw your monthly payment from your bank. I am reading online that more people are having the same issues with Direct tv.

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Furious in Arkansas
, US
Dec 01, 2009 10:17 am EST

I strongly agree with your opinion of Direct TV. We signed an 18 month contract with Direct TV. When it was over we chose to cancel our service. Our bill was paid in full. However, they said that we signed a 24 months contract. We asked for them to produce that copy and nothing materialized! We were sent a copy of their customer service agreement with no signature and not the contract that we signed. They did in fact charge our credit card almost $200. Still fighting this battle...and we too will NEVER have Direct TV again!

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DirecTV ending you account

I wished this would actually help but here we go. I have been a customer since 2002. I moved from Colorado to Atlanta in 2006 and used the “movers package”. When I arrived I discovered the waiting time was 3 months! Soon I discovered one of the first DirectTV stores was located at Discover Mills in Lawrenceville, GA. The owner was there and he seemed to be really nice. Anyhow I installed a regular dish and used the Tivo I brought from Colorado. I installed myself and everything worked great. About that time I saw HD TV was coming out and DirectTV would have soooo may channels. So I called up and they had a waiting list that I remember being incredibly long. I went back to the store and ordered a DH DVR unit paying 50% down. The unit arrived and I picked it up. It worked but my Tivo was much a better DVR. I did not know I needed to have a “special dish”. So back to the store. Because the “special dish” had to be mounted with extreme accuracy I was told I could not do it myself. By this time I have invested about 600.00 bucks for the HD received and dish. The installation was another 200.00 bucks. Two weeks later the installer came out and I was really happy. It was summer and Atlanta was experiencing a drought. When it finally rained even a drizzle the reception would go out. Then if the wind blew moderately it would go out. I call the installer from the store and said ‘it worked when they left”. I then called Direct TV and they said because I purchased a DVR and Dish I did not quality for installation and the wait time then was even longer! So I got on the list. A really long time later a technician came and remounted the dish and it worked great! So now I am happy and the service is great!
Yesterday I called to cancel service as I am moving. They tried every angle to get me to stay but my last experience was so horrible and time consuming I decided to go with cable which was virtually instant. So they cancel service. Next the fellow ask for my address because I have to send the receiver back. I told them I own the thing. They said because I paid a lease fee they believed I did not own it. So I tell representative the story which turns out to be a huge waste of oxygen. The just said I need to send them proof I purchased it. Oh get real! Three years ago? He insisted and with complete outrage I hand up. This morning I get up and guess what? Yep no service and error 726. Man these people really play hard ball. Anyhow I have an attorney friend and told me Direct TV has to prove I signed a lease agreement and produce it. The burden of me purchasing this not required. The burden of proof is on their side. I know where this is going. The are going to report the a credit agency and if I do not pay they sell the supposed debt to an agency then I get annoying calls for a long time. All that I have learned is after 7 years of service paying at least 1200.00 per year they want to guarantee I will never use their service again. Pretty stupid move. One just cannot change a leviathan the size of Direct TV.

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1234anonymous
, US
Mar 23, 2011 9:39 pm EDT
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We haven't had service since yesterday and everything looks like it was shut off. Our bill was/is due April 1st. It's currently March 23rd. I don't understand why everything was shut off in the first place. My husband paid $100 yesterday to at least have them turn it back on (if it's really "off" or just a problem). They are giving us a service code. Now, the next day, we still do not have service after paying the $100 early and cannot get through to a PERSON! I am currently waiting and listening to their stupid music. Yesterday when I called and this morning, I called one number - they directed me to another - and THEN, the number they directed me to was having "technical difficulties" --- all yesterday & this morning. Now, I'm waiting and listening to "music" and "how to get the most out of my direct t.v. service". I've been "waiting" for 40 minutes and still have NOT spoken to a person. WHAT am I suppose to do? This is absolutely pathetic and I am very afraid that these problems are going to continue or occur again. I never had this problem with them before changing over to HD... Uh! I've had ENOUGH!

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DirecTV fired

Was hired by the MasTec/Directv company in Martinsburg, West Va. During multiple interviews and the training process I was very open about the fact that I had nonviolent felonies on my background history. I was told over and over again that it was not a problem. For several months I have been in the field doing everything from installations to fixing other peoples screw ups. I am not bragging but to give you a better idea of why I am so angry is that from the very beginning I was one of the top techs at this company. My customer satisfaction is very high. I was even getting to the point that customers were requesting me by name. After all of this, I was brought into the office and told I was being fired because of me felonies! Makes no sense. I was very up front about my felonies from the very beginning. I was only a few days away from receiving my benefits. Not to mention that I am the sole provider for my wife and three daughters. Any advice, email me. rj at [protected]@hotmail.com. Something should be done but can't get anyone to return my phone calls.

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duckguy
Rockwa, US
Feb 09, 2010 3:34 pm EST

Are they Union there?

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DirecTV not my charges cease and desist

AFNI keeps sending me unknown bills for cable or direct tv that I do not owe.I am elderly and it is causing me mental distress.
I do not owe any bills to either and we have our services in my husbands name.I have never had any in my name.I have never lived in any other place for 42 years as they say.
I need my credit reports corrected and this mail harassment or phone harassment to cease and desist as of today 11/21/09. I can nolonger take this .I have paid some of the debts that were sent and now they continue to send more and more.I will not pay any more debt colletion agency anymore.At my age, credit is not an issue.

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DirecTV unfair/deceptive billing practices

This letter is in regard to an assessment fee of $460.00 after “early cancellation” of services with Direct TV. Services were connected on 10/23/2009 shortly thereafter and within the 48 hr time period specified by sales agent and technician Direct TV was immediately notified of my dissatisfaction with its product / services and, in good faith, equipment was promptly returned.
They were notified that if issue with regard to Acct: #@%$&*& cannot be immediately resolved to my reasonable satisfaction the State Consumer Affairs Department, the Better Business Bureau, Local News Network and every personal associate will be notified of Direct TVs Shameful / unfair billing tactics and disregard of legitimate and/or complete customer satisfaction. In a 2009 business environment Direct TV should not underestimate the power of even one "little Person".

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Anne Martin
, US
Dec 30, 2010 6:39 pm EST
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We have a right to complain but I doubt that it makes any difference. They probably just delete MOST of our e mails. At lease we feel better just to get it off our chest while they laugh and rake in the money. We signed up for Directv through AT&T. We were told that we would get one year free HD but two months into our service they started charging us $ 10.00 a month for HD. If I had have looked closer to the fine print it says with auto pay only. Iguess it was my fault for not reading the small print. I JUST TOOK THE SALESMANS WORD. I was with DISH NETWORK before and only changed for the FREE HD. that direct offered by the sales man. TO TELL THE TRUTH I DOUBT THAT YOU CAN FIND HARDLY ANYONE IN BUSINESS THAT IS COMPLETELY HONEST. Includeing our GOVERNMERT, STATE or Cities. Robert Martin

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UpsetInFL
Navarre, US
Dec 07, 2009 7:35 am EST

We were charged an early cancellation fee after we leased equipment that did not work and would not pay the service charge to have it examined by their service people. We cancelled our service because of this and were charged an early cancellation fee. Nothing was said to us about this fee when we canceled with their customer service. They are crooks!

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DirecTV installation of product

The installer never showed up on November 16, 2009 nor called to say that they wasn't coming to install my satellite. I called Directv and the only solution they had was to offer me a reschedule date. I called back 3 times and finally a Mastec office called my. The local manager asked me whether Wednesday, November 18th or Friday, November 20th would be good for a reschedule since I canceled Dish Network on November 11th. I told him that I could take the day off work on Friday, he said a tech will arrive between 12-4pm. Well I decided to call Directv to see what date I was scheduled for install, come to find out I am scheduled for November 23rd. So the Mastec rep had me take off work and lied to me abut my install on today (Friday). I called Directv back, they said if he doesnt' show up on the 23rd to call them back.

They really need to find another company to do their installs. They are lucky I don't like Dish Network or Comcast are I would FIRE them.

Terrell in Atlanta

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DirecTV bad customer satisfaction

I got satelite service because I saw the commercials and I thought I could save some money but I was wrong from the begining everything was wrong.

I ask for a DVR box i did not get it plus I got the same channels that I got with Comcast and I was paying $ 80.91 dollars a month with Comcast I was paying the same but with INTERNET, I called Direct TV to see how they can help me in times like this people is trying to save money not spent more money well they could not help me thanks to the poor CUSTOMER SERVICE and they told me if I cancel the contract I have to pay $ 565.00 dollars just for trying to get the service I wanted in other words I end up paying more when I was trying to save money.

If I have something good about DIRECT TV will be that they are good taking people's money.

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Denise Small
, US
Nov 08, 2015 4:17 pm EST
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I am so disappointed in Directv. When I looked into changing our TV provider it was only because we were spending 115.00 with our previous provider and Direct promised a comparable package for a lot less for a year. What a mistake. A lot of what was promised was misleading, 72 hour rewind is only on limited channels and they are the channels you most likely do not watch. It is not for the local channels so if you come in late and want to watch you can not. I even recorded my shows and it would not let me watch it until a few days later. On Demand is the same way, limited times for certain channels, so if I want to watch Scandal I cant watch it until it loads some 2 to 3 days later. My husband is a truck driver and watches TV on his tablet but the Directv for tablets is so limited to channel choices and does not even offer local channels. None of his favorite channels are available and right in the middle of the movie he was watching it shut off. They have a excuse for that as well. I am locked into a 2 year contract and will now pay $20.00 a month for 2 years even though I was not given written information, I only signed the technicians phone based on what I had been told by the sales rep . Dish Network offered me a discount to come back so that is what I am going to do, what they offer is what you get.

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veronica davis
, GE
Jul 09, 2014 12:41 pm EDT

Please people don"t sign up for direct because it's a rip off and the customer service will mislead you. They don't tell you the cost of everything when you sign up, when you call back it's always a different price.

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bill7728
, US
Feb 20, 2014 10:27 pm EST
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Their contract renewal whenever you get new equipment is sneaky undermined then when you cancel your account they say you signed up for new one and you never did when you go to cancel you get billed $300+ for terminating services it's a low down sneaky trick they do

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markie l broc
Mableton, US
Aug 12, 2013 11:22 am EDT

I been tring to get my money back from these pepole for two weeks ...i canceled my account and they tring to keep my deposit to pay a family member bill that i nver lived with .. its robery at its highest form and thers no superviser incharge to talk to, how do you get your money back from these THEIVES?

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gdaddy
Charlotte, US
Jul 24, 2013 2:34 pm EDT

I entered into an agreement with AT&T that included DIRECTV as the cable provider. The first six months were HELL with my bills and to top that off the customer support sucked. The past three months have been great so we are going to give them another try. An employee by the name of Shanda [protected]-1A) was so helpful in making this decision. There is no way you could pay her what she is worth...GIVE HER A RAISE! We are senior citizens and and her demeanor and personality was very important to us.!

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malysa
east rochester, US
Jul 19, 2012 3:41 pm EDT

since we lost all the channels why isn't the bill lower? also why don't you change the movies? we have had directv for several years and nothing changes. One other thing can I just pay for local channels
thank you nancy

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DirecTV false representation

Had Direct TV installed 2 years ago and 2 weeks ago I informed them I was cancelling my service with them. They informed me I still had 1 year left according to there records.
It seems that a year ago my DVR died and I replaced it with one I purchased from Ebay and that caused my contract to be extended fot two more years.
No one told me this and when I contacted them 3 weeks ago before canceling the service they informed me that they would reset my contract to it's original date and there would be no cancelation charge.
THEY LIED.
After getting off the phone with Mechall 8972 I was told that I was lieing and no one ever reset my original date.
TRUST nothing what they say,
My advise is stay away drom these thieving liars and always get emails don't take there work.

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Cookie
Brookside, US
Feb 01, 2009 1:37 am EST

I was told by their representative that there was no contract to sign, nor was there an early disconnect fee. Turns out he lied and they continue to call to collect $150.00 disconnect fee. I gave them the date, time, name of person I talked to and his location. I asked them to review the recording of our conversation and they would find out all he promised me. Ironically, they said the didn't record this call. I told them if they wanted $150.00 to get it from their lying representative, because I would not be paying it.

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phill 1011ettr
Russell Springs, US
Nov 10, 2009 6:10 pm EST

Tell all of your tweet, facebook Yahoo frinds the following info.
Directv does not want there current or future customers to know!
Any time there equiptment breaks you are stuck with them an additional 2 years!
Let me say this again, it will also cost you 240 to get rid of them if they replace a broken piece of there equiptment because they will add 24 months from that date to your old contract.
Every time they fix or replace your recievers they start a new contract without your concent.. Any time you plug any reciever into there network they own it even if you purchased it from Ebay or a friend and at all times if any equiptment breaks they replace it and never tell you that you NOW have 2 more years left to there service contract.
TELL everyone you know to stay away from DIECTV.
It will cost them an average 2400 in lost revenues for each customer you turn away from them.
If you can TWEET let them know>
We can force them to play fair or we can all put them out of buisness

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DirecTV incompetent so called techs

i have wires running through my bed room down the hall way - down side off wall to liveing room my family have triped more than once there is going to be a bad accedent. But they can take my money for service and (professional install.] but they used my old wireing that I had put in myself. they charged me for a add on box, then told me I would have to pay for wireing. they never wired the first box. they keep saying it is nothing wrong with the box I know its because they never ran new wire they used my old line that I had with my channel master dish.

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Larime
, US
Jan 09, 2013 12:44 pm EST

It all started in August! Hubby LOVES football, we were tired of crappy verizon, so we make the leap and sign up with Directv! Installed without programming remotes but thats ok. Day 2 of having service...no playlist on other tv's? We have 4 kids and like to record their shows for "tv time". I call about the DVR...no fix. Now we see that the playlist will disappear all together or if it is there it will be from last week (shows we've already deleted will show up and new shows from that day are MIA?) I have reset the box, had directv to my house MANY times and even had a case manager (had a code 47 and 48..had these codes this morning!) STILL NO FIX

November when directv is tired of us calling, assign us a case manager...who should not work in customer service..ever, told me "in 3 weeks OR SO our new SOFTWARE will fix ALL your problems, no you cannot get out of your contract unless you pay $450" So, now its January:) December 4th my tv showed new software BUT I found out this morning that wasnt "THE" software so my problems are still ongoing! So, NOW, JAnuary 8th I still have directv and it still doesnt work BUT IM STILL PAYING BECASUE ITS NOT THEIR FAULT ITS THE SOFTWARE! Isnt that your fault? I feel like I should get an hourly pay because Im always reseting, unhooking or speaking to DIRECTV.

Tv is such a small thing in life and shouldnt be this difficult. I pay you for a SERVICE, YOU PROVIDE ME THAT SERVICE..RIGHT? Not at directv...you pay them and you kinda get service BUT they are working on it so as a paying customer, I WAIT, wait until the engineers release "THE" software. Well Ive been patient since AUGUST and IVE HAD IT.

The manager this morning tried to comfort me in telling me " THIS IS AN ONGOING PROBLEM, YOU ARE NOT 1st PERSON I'VE TALKED TO TODAY WHO HAS THE SAME ISSUE. Thats sad! It sure didnt make me feel better, it made me come come online and WARN others. If you want to pay for a service and not receive it...PICK DIRECTV...if you want a constant headache and always be "on hold"...PICK DIRECTV If you dont want your kids watching that much tv...PICK DIRECTV...If you like a big blue box informing you "your playlist is disconnected" every 2 minutes...PICK DIRECTV

If you want to be in the boat of people with the "same" problem for 6 months with no fix in sight...PICK DIRECTV

The promise on their website is a script not a "promise". If that were true I would be out the the contract, like requested, without paying you $450! I feel you breeched the contract and have not fufilled your end...not even close. But...the little people pay and the suits win! I cannot believe a "new" customer has had such a horrrible experience with your company is on the hook for the cancellation fee. Maybe you should pay me the fee and do me a favor for once! I thought it was cheaper to keep an "old" customer than to advertise for a "new" customer? I hope if you have a similar problem you TELL THE WORLD...warn people not to get involved until this MAGIC SOFTWARE IS RELEASED! GOOD LUCK TO ALL WHO ARE NEW IN MY SHOES, AND TO THOSE WHO ARE "OLD" CUSTOMER WHO CANT GET OUT..

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Tod B
, US
Jan 24, 2011 6:08 pm EST

Sooo if you have been diligent in raising your child in that you kept them from Television for the first 6 years of his life and you finally decide you'd like to watch baseball together because he likes baseball you cave in and get TV for first time in his life. THE GOOD - The games are great and you laugh and cheer together for the season. THE BAD - since you yourself have not watched any measurable amount of tv in the last 7 years you are horrified to find out what wholesome "family" tv acceptance is throughout the entire spectrum of channels offered. Your child begins to act out on words, actions seen just while browsing between channels, their test scores drop even with minimal viewing per week below 1 hour per day.. and it has turned a loving family who communicates and shares into a fight to keep the meterial from being seen by your child with every press of the button. THE WORST - you thought you had a "special" deal that was presented to you by the DTV salesman about how educational most everything was...what a deal you were getting and so on..

THE WORSTEST' - You decide that it is just not for your family and their value system to engage in this lackluster "fluff" and harmful waste of time and you find you are "LOCKED IN" for two years of it by enforcable contract. OUTRAGEOUS!I can't think of any one thing that is as so weakly defined and so binding especially when it come to personal preference. Who do they think they are to force you to pay for a service that you are unhappy with. They may not BE the broadcast but THEY ARE the facilitator end of story. I will not subject my son to the worst of society now deemed by DTV to be appropriate along with its suppliers. I'm not a religious nut but a concerned parent trying to keep peace and harmony in the household without the poison that 95% of this DISRTIBUTION network is pushing. If you dis-agree with this theory of forced payment sans motive other than financial gain aside from personal freedom to choose your services based on "experience" please make your voice heard. No matter how LARGE a company there should always be room for personal attention and understanding of an individuals concerns regarding their product...

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Figoos
, US
Sep 05, 2011 4:23 pm EDT

While Directv's service may be acceptable (they give you tv, duh), no one EVER mentions the $485 early termination fee.

This might have been a handy bit of information to have PRIOR to my deciding to sign up with them.

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DirecTV appointment

I called on Thusday 11/5/09 and set up an appointment to have the system checked. Friday 11/6/09 the technician called about 6:00pm to confiirm appointment for Satuday 11/7. 20 minutes later a computer calls confirming an appointment for Sunday. Somehow in 20 minutes the company just arbitraily decided to move my appointment 24 hours later without notifying me in any way, shape or form. Then when I talk to a supervisor she gave some ###-in-nine excuse that that was the date that was originally set up. So in actuality she was calling me a liar as well. This company cannot be trusted and their customer service attitude sucks. I DO NOT recommend them for anything. Further when we have lightning in the area we can loose satellite TV for up to an hour and they bloame it on mother nature and refuse to credit my account for lack of service. Now is this piss poor attitude or what?

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DirecTV direct tv screwed me

I ordered direct tv six months ago because i saw the deals for cable for $29.99 a month. I ordered that along with the cheapest internet they have which is $49.99 a month plus a $200.00 non refundable purchase of satellite equipment. They told me that came with wireless internet so i assumed a would be getting a router. Wrong. They don't provide or even let you rent a router so i had to buy one for $50.00. They said that i could receive up to four boxes for my house when i signed up (You have to pay in advance for everything) when the technician arrived he would only give me one box because i only had one television there since i had just began moving in. When i called the next day to get another receiver they said it would be $200 for another receiver and $50 to have it installed. Also, my first few months bills were for $130 because that $29.99 was a load of crap. You have to go online and request a rebate and it takes two months before the rebate starts being applied to your bill. Within the first two months with direct tv i spend over $700 to have basic cable and internet. Ridiculous. And it is the slowest internet i have ever had. I live in an area where they only offer direct tv so i had no other option but to sign a two year contract because that is the only way you can get service with them. This is the most screwed i have ever felt by a cable or service provider. ###. Beware!

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DirecTV will not send check for refund

I cancelled my service with direct tv april 30th, 2009. Found out in may they had not cancelled, so it was cancelled again. I was told by direct tv in may 09 i was owed a refund of $73.35 which i would not receive until after sept 4, 09 because it would take that long to process. Evidently direct tv has no personnel which is trained to give refunds & it takes 6 to 8 weeks to train them. Just my opinion. Have called customer service & billing 6 times since sept, each time i have been told my refund was being escalated higher up and i would receive my check within 10 days. It is now nov 5th, i have just called direct tv again and spoke with a supervisor named jacob and once again been told the same thing. It amazes me that each & every month i receive a statement from direct tv showing they owe me the refund, but they can't send the check and be done with it. I believe now all customer service reps and the entire billing dept. With direct tv is trained by direct tv to lie, put you off and then laugh their heads off when they get off the phone with you on how they just scamed you again. I also believe there must be something we can do as previous customers and consumers even if it means filing suit which will be a good bit more than what the refund owed, but now it has come down to the principal of thing. I realize direct tv assumes if they put you off long enough you will give up. Where are the laws put in effect by the lawmakers of this country against such blatant, arrogant dis-repect for consumers by direct tv?
It is time direct tv be taken to task in a court of law and i for one have the documentation & recordings to prove all i have stated.

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DirecTV very poor service

I called about a problem, she said it would be resolved 10 hours from now at midnight, guess what, the next morning it was still not working.I called back to explain the problem, she didnt know how to fix the problem and so she simply hung up on me instead of taking the time to resolve it.I called back to talk to a superviser on hold for 43 min.She answered, I can not help you with the other employee because I did not have her employee number.She did not now how to resolve my TV problem after we talked for more than 20 min.Guess what. she hung up on me, YES the superviser hangs up on you, you know that this place has some real issuss. So here I am still my DIRECT TV is not working and nobody (2 employees and 1 superviser ) have no idea how to do there jobs, nor does it seem that even care otherwise she would simply call me back and say im sorry it seems that we were disconected, (she has my number), Why am I paying over 100 dollars every month for faulty equipment and no support PEOPLE I HAVE NO DIRECT TV AND THERES NOTHING I CAN DO ABOUT IT .

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Gail Ireland
, US
Oct 15, 2019 10:36 pm EDT

DirectTV is the worst company ever. I have been a customer for 2 years and always paid my bill on time. All of a sudden my picture had black lines through it and is chirping . We are not able to change channels, watch programs so we set an apt for a repair on Monday 10/14. We were told they would come from 4-8. I took off work early to meet them and at 7pm still no call. So I contacted them and was told that the tech tried to reach me and said I didn't answer so he cancelled my appt at 4:30. I checked my phone history and never received a call from them. Their so called tech cancelled my appt probably since he wanted to go home early! So I called that night again to schedule another repair appt. I was told them would be there from 8-12 am today. I called six times and did online chat twice. The tech even called me from a blocked # and said he would be at my house in 20 minutes at around 2pm and it is 7:30 now and guess what no show again. Every time you call you get the runaround . I started chatting when I wasn't getting resolutions over the phone. I had 2 reps call me today and lie more. One said oh your appt is from 8-4 window . There so called tracking your repairman doesn't work either. If anyone knows how to get these people to do their job please let me know.
Gail Ireland

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acollector
Norwell, US
Nov 07, 2009 9:30 pm EST

over 100 a month? my directv is less than 50 and i have a dvr HD and nfl package plus hbos and stars.
i had an issue with my box and they me out a new one within 1 day. somehow i dont think your telling the whole story here.

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DirecTV lying during sign-up

My 90 year old parents had Directv for 21 days. I signed them up using my credit info. Directv lied to me and misrepresented their service to me so badly, that I would not believe it had I not heard it with my own ears. They lied about:

1. Their website and Dominic (customer rep) promised a free DVR. When it was NOT delivered I called about it 4 times and each person gave me a different story until the 4th person I spoke with finally told me that I did not request it during sign up so now must pay $179.00 with a $99.00 rebate.

2. Since my parents are 90 I drilled them about the contract terms and was lied to: " No contract. $20 max fee for canceling at any time"... actually they are trying to collect $20 for 24 months and I now have their personal credit company after me for $499.00.

3. The website and Dominic (customer rep) promised a rebate for a year from $55 to $35. However, The website rebate sign up page did not work. The phone calls made did not work
but, an email did work and after 14 days we received a card stating we had a rebate, but, the bill received still showed $55...so back to the phone.

This service was CX after 21 days because my 90 year old father could not operate the remote control and was unable to turn on the TV, Turn off the TV or to change the channel. Frankly I could not operate it either though my younger sister had no problem.

During that 21 days, I was on the phone trying to resolve the above issues a total of 8 hours. I was treated very rudely, was exhausted, frustrated and sick of dealing with obnoxious and unhelpful people.

If you deal with this company, record all your phone conversations.

I am off to hire a lawyer to deal with this mess...beware!

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DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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