DirecTV
reviews and complaints

Direct TV did the same thing to me, never got the rebate offer nor did my brother who referred me. I called several times and they made up lies etc so as not to have to follow through on the fake rebate offer. I tell everyone I know they will NEVER see the rebate. Calling Directv is a waste of time. They have NO intention of ever giving the rebate offer, it's just a lure to get you to order Directv.

We had a similar issue. Signed up for the XTRA package and was promised $29/month for the first year.
After a few billing cycles and the price stayed at $59/month.
I called and was told that I failed to submit a rebate and 90 days had elapsed so there was nothing they could do...

Its pretty much just a matter of time, directv will go down the same as AT&T. AT&T had the chance to be the king of the throne and ruined their own business by continuous phone roadblocks and screwing the customers, I can only say Directv is headed in the same path. I also have been scammed recently by Directv by this ridiculous rebate trap they have going on. I will switch back to Dishnetwork, they do service their customers much better.

Beware! of the contract that Direct TV claims you signed to get their service. After the installation is finished the Direct TV installer will have you sign a one page piece of paper. That yellow or pink receipt you sign, which you think is just a receipt, says by signing it you agree to all of the conditions in Direct TV's on line contract. That online contract that you have never seen, says that you have now agreed to never take Direct TV to court if there is dispute with them; it also says that if there is a dispute wth Direct TV over billing you agree to binding arbitration with an arbitrator of their choosing ; that you, the customer pays the arbritrator up to $125 for that arbitrator to decide your billing dispute with Dirct T.V. This on line contract also says that if you terminate your service early that Direct TV can charge the early termination fee to any credit card they have on file for you or that they can take the money directly from your bank account without any notice to you. this early termination fee can be thousands of dollars depending on what you agreed to pay per month. That on line contract also says that you agree to stay with Direct TV for at least two years. To complain about Direct TV to the FCC, Send your complaint to the following address, making sure to include copies of all supporting information:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554 or
PHONE: Our Consumer & Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET to answer your questions and assist you in filing a complaint. Call toll-free at 1-888-CALL-FCC [protected]) voice or 1-888-TELL- FCC [protected]) TTY

In April of this year I received a charge of $10.99 for a PPV directtv claimed I purchased in Sept 08 - no exact date stated.
I called to have the charge removed as neither I or my wife ever ordered a PPV. I don't think we could have even received a PPV as we use broadband for our telephone and not a land line.
When I questioned why such a long delay in my getting a bill they told me they couldn't bill as I didn't have a land line and the "ordered PP V" didn't show up until I returned a reveive we were not using and they read the charge off that.
Insisting we never purchased a PPV got us no where - have basically called liars and the bill stands.
But get this, as we were moving in May I told them to cancel my service as I would go to cable. They offered a $100 credit but the $10.99 PPV charge would remain.
I laughed and left them. Should I have trouble with them I shall contact the Dept of Consumer Protection in Connecticut and I am prepared to sue them in small claims court.

Yolanda of Shrewsbury PA (06/22/08)
Has anyone ever had PPV charges for movies you didn't order? Someone, I don't know how... Called in on the phone (Direct tv says it was MY PHONE number that used to call in the orders) to Direct TV everyday for 2 months and placed orders for PPV Porn running up charges of over $1000.00. We didn't do it! Anyway, after several attempts to contact them all the way to the Office of the President, we were told that we were liars and that there was no way that someone else could have done this and we were responsible for the bill.

Since then, credit agencies have attempt collections and we refuse to pay it. They have been so unreasonable and flat out calling us liars. They say that someone living here had to have called in these PORN movie orders. I didn't do it, my husband did't do it, nor did my 2 young children! Some orders were placed at 5AM when no one was even awake or home. Some were suposedly downloaded to our living room receiver... now, why would we download porn movies to a living reciever where our children would see them?

So my credit is destroyed because of this. Can anyone explain how this could happen...could it have been a cruel joke and how did they do it? Direct TV says that their System is fullproof and un- Hackable. Why is Direct TV so unreasonable about these charges? They won't remove them.

An ex room mate had service installed at her new address, under my former Direct tv acct. I found out about it in June ( receiving an email from Direct TV thanking me for upgrading my pkg) I called and found out this acct. Was installed at her address in Dec.

I have called Direct tv since June to get this out of my name. They cancelled the service added 250.00 early disconnect fee. And suggested their fraud dept. Would be who I needed to talk to. I have called them numerous times and actually talked to a person 2 times (who promised they would investigate and get back to me) GUESS WHAT? No call back I have called several more times after 20 mins on hold the call is disconnected . So I have chosen the option to leave my name and number. GUESS WHAT? no call back.

I have several pages of notes dates, times,. names, of employees I have talked to there since June. And still no response I have sent a certified letter explaining the situation and asking for help with this GUESS WHAT? No response. The acct has now been put on my credit report which again I can do nothing about.

I can not even imagine that a company could be ran this way. I only hope to compare this with the phone companies that used to take advantage of people by being the only available service. And look where they are now!

Was told the rules for turning service off and on for vacation periods had changed. I was told I could cancel one of our two accounts because this new rule stopped us from using the accouts as we were told we could use then. We were further told to bring the receivers from home to our vacation house to get service. I was told the vacation home account balance would be zero when I canceled and no further balance would occur. Further, I was told a note was put in on the account records stating this.

I now have a collection agency chasing us down for a balance over $300.00.

Funny I now have to write to directv stating what they told me is in my account that the balance is zero.

Ever notice they never put anything in writing.

STACY LONGS WIFE JESSICA LONG TOLD ME I WAS GETTING MY MONEY AND THEY PAY EVERYONE THAT NOBODY GOES UNPAID. SHE IS THE BIGGEST LIAR AND THEIF I HAVE EVR WORKED FOR. SHE IS A LIAR, LIAR, LIAR, LIAR. DO NOT GO TO WORK FOR DIRECT TECHNOLOGIES IN DALLAS NORTH CAROLINA UNLESS YOU WANT TO WORK FOR FREE!

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off! Why would Directv hire someone with a criminal theift record?

You are responsible for the charges! There are locks and limits that are on the receivers that can be easily set, if you were leaving the state and didn't know who would be staying at your house or if you had minors that were not being supervised, you should have set a lock on those channels. Why should DirecTV have to pay for it? At around $15 each if I recall they are for 3 hour blocks at a time. The kid had the time and privacy to view 21 hours of porn?! Give me a break. In the end just refusing to pay for it is going to land yourself in collections. Read your contract and stop blaming the company when you should be blaming the kid who ordered them.!

STRONGLY AGREE.
DECEIVING PRACTICE, POOR CUSTOMER SERVICE.
TIME TO MOVE ON TO WEB TV OR OVER THE AIR FREE.
I AM GLAD TO SEE IF SOMEONE COULD SHOOT THE SAT DOWN.

Call the FCC. I was told that my service extended when they replaced a receiver. I went along with it, but needed service again. I told them that I refused to renew the contract any further. They said it wouldn't be necessary. Then they told me the contract renewed again. I knew I didn't sign anything. They said it was a "verbal agreement". Come on! What major company does business with verbal agreements? I am out of my contract now. They need something in writing.

I had Direct TV since the mid 1990's . In 2006 I had receiver problems ,and problems with cust svc canceling all my programing but basic programing,with never any channels, or local channels, and now broke down equipment and every time the wind blowed seems like I would either lose reception, or have a cloudy picture , or couldnt change the channels with remote...I was furious, so I called customer service to cancel and was talked into staying by Direct TV's cancellation dept, because I had been such a long time customer.. I told them I was moving to Dish Network they told me they would fix my programming ,and mail me a new receiver without being under anykind of obligation if I would stay,for my past inconveniences.. I told them as long as I wasn't under any contract, or obligation that I would stay they told me if I didnt stay 6 more months I would have to return my receiver to them at no costs to me , but again assured me I WOULDNT BE UNDER ANY CONTRACT ,OR OBLIGATION BECAUSE I HAD BEEN A LONG TIME CUSTOMER AND THEY DIDNT WANT TO LOSE MY BUSINESS...They sent my receiver then they started taking all my programming again and I would call and a week or so later I had no channels again ..I made a final payment by phone and told customer service I was moving to Dish Network.. I received a box post paid and returned their receiver and remote control as we agreed and moved my service to Dish network.. I dont hear anything from Direct TV No bills or nothing, then several months later I get a threatening bill from a collecction agency, for $300.75 I called Direct Tv they said I cancelled early which is a lie...and continued to bill me for full service even though I had called cancelled my service , returned my receivers,and bruised my credit... Dont believe anything the cancellation dept tells you when they are trying to get you to stay.. Have them to put it in writing and mail or fax it to you.. Collection agency your client Direct TV has their wires crossed and is badly mistaken..Im afraid this is one bill you will never collect THEY OUTRIGHT LIED TO YOU TO GET MONEY OUT OF ME THAT WASNT OWED TO THEM...

I had direct tv several years ago. They kept sending us special offers, they want us back. So we called them in december, the sales person promised us 99.6% reception time, very little picture interferance. On Nov 28/07 the dish & receivers was hooked up. Dec.1/07 we lost the picture for more than a hour, I was furious, I called them naturally. They of course went thru their troubleshooting procedures, nothing helped, at this time I told them to come pick up their Dishs & reivers, you did not live up to your promise. Well, they are charging us 137.00 for early cancellation fee, this is not right. I am going to let everone know what kind of service i got.

The exact same thing happened to me and trying to get them to waive the fee ($40 in my case) was useless! I called and raised a ruckus because of them failing to tell me that replacing a bad receiver extended my contract for another year. I AM VERY VERY ANGRY! i WILL CALL THEM EVERY DAY!

They did the same to me. I had a transformer blow up and I called and they came out and fixed it at no charge. 3 months later I moved and decided to go cable and I found out that there is a 1 year minimum that you have to keep the service. They told me on Sept. 6,2007 that since they could not prove that I was informed about the fee then they would drop it. Today (Sept 14th) I check my on line bank and see a charge from Direct tv. When I called to discuss the kid on the phone just kept saying it was all listed on their web site. well, I checked their customer agreement document and all it says that there is a 1 year minimum IF you agreed to a service contract (which I did not). I have been with direct tv for 4 years and this is how they treat me.

Almost same thing happened to me.Had Direct TV for 3 yrs, then salesman talked me into "upgrading" to a newer box, 16 year old son was home when installation took place, I was left no papers telling me anything, except I was told over the phone I was getting it for 10 dollars cheaper I thought great until I got double billed month after month come to find out I was actually CANCELLING old service, installing new with a contract i never signed or saw(by the way its on your first bill in tiny little print that you have now a contract with them)after a year of phone calls to minimum wage people, each with a different promise to fix the problem, I got turned into a collection agency for the double billing for 4 months I refused to pay. Finally after a year and a month, 2 letters to corporate and a complaint with Consumer Affairs they sent me a check for 30$ less than the double billing(I had already paid the collection agency) I was so stressed by the non service I cancelled and now am being charged an early cancellation fee. I refuse to pay this and I will take them to court first. Beware. Every person you talk to will promise you to fix it, and you will get a different answer.Make them put it in writing, every promise, every estimate of what your bill will be and NEVER give them your bank acct number, they don't need it to install you. What ever happened to customer service...nowdays it seems like every cable company is out to rip you off with no concern for the customer.

I have been a customer of DirecTV since 2002. In 2007 I upgraded to HD. I switched to AT&T U-Verse after just 21 months. DirecTV claims I owe them a $50 early termination fee. I say since I was with them for seven years, I do not owe them that fee. The Customer Service Rep agreed, saying she would make the proper adjustments - the next time I hear from them is a demand letter.

I realize $50 is not much, but why should they have it when I feel I fulfilled my commitment to them? Plus I purchased my HD from Best-Buy, prepaying the lease of the receiver. They are threatening to take me to collections. In this stupid Obama economy, all I need is a bad mark on my credit history.

WHY IS IT THAT THEY CAN GET AWAY WITH SCAMMING PEOPLE AND SEEMINGLY NOTHING CAN BE DONE ABOUT IT. I HAVEN'T HAD HD SERVICE IN TWO WEEKS AND COSTER SERVICE HANGS UP ON ME WHEN CALL TO COMPLAIN.WHAT A RIP-OFF COMPANY

been a directv customer, recentely called for hdtv upgrade, installation crew left holes in roof directly above electric power
box, two weeks later rain came and shorted out power box, a loud
crash and lots of sparks and the power went out. this is only part of the story, now direct has turned my account over to collections
for early contract cancelletion.
e-mail me at
flcrawford@att.net
arlington, tx
[protected]
i will send you the rest of this unbelievable experience.

i am interested in a class action law suit if enough mistreated customers will unit with me

directv upgraded my system to hdtv, left holes in roof directly over
electrical breaker box. two weeks later it rained after about two hours
enough water ran in and shorted out the electric system, with a
loud crashing pop and lots of fireworks we were left with no power.
this is only the beginning of the story. now directv has turned the
account over to collection for early contract cancellation.
for the rest of the story,
e-mail me at
flcrawford@att.net
arlington, tx
i am intertested in a class action law suit if enough customers will
contact me

You need to stop believing your own lies. I am getting an attorney for this. You really put me in a hardship not paying me and I hope it hit you 10 times worse. You are spreading plian lies about me on the internet.

I have never stolen anything in my life. There you go lying again and again. Your home was described on the internet when it was being sold. I have never beeen anywhere near your house and don't want to.. This is another case of fraud. You told me that you pay everyone and I turned in all my equipment to my Lead Tech. when you said you would pay me and you lied again and again and again!

Oops, I made a typing error. At the end of my previous comment I meant to say the criminal record Mike is referring to is a misdemeanor charge of larceny, not felony. It was simply an issue between a teenage kid and his mom. Mike has nothing else to go on.

This is in response to the previous comment concerning Mike Gentry and Direct Technologies, Inc. He is correcct that we did not pay him. However, he failed to say why we did not pay him. Mike was a 1099 subcontractor who was under contract with our company. He and 2 others that he worked together frequently broke their contracts with us. They left unfinished work. They were caught selling our equipment and pocketing the money. They also failed to return all of our equipment to us upon their termination. They literally cost our company thousands of dollars. On top of all of this, Mike became obsessive and threatening. He threatened to have us "taken care of" by a motorcycle gang he supposedly belongs to. He also left us messages describing the inside of my house and details about my home that only people who had been inside could know. He currently has several warrants out for his arrest. As for my husband's criminal record, Mike is referring to a misdemeanor charge for felony from almost 20 years ago. My husband was a teenager and the charge involved his mother. Mike is a little out of his mind and I personally consider him to be a danger.

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off! Why would Directv hire someone with a criminal theift record?

I got Directv installed first of July 2007 and three days later they ask me to prove I was me.

I was roobed on internet by sending info and refused the cut off my service. I got Dish At&T service no problems buit now Directv Is billing me for services never received!

They are crazy and it's a huge attitude and lady said I know who you are and you had a write wuith us and Blh Blah Blah. Now they love to debit muy account and rip me off ahrd earned money! Its a night mare with no police!

I signed up for Directv about 5 week ago. I kept getting phone calls from Directv to apply for my rebates on line, which I have! Problem is, I pull up the rebates, and there are two, which have been approved and have validation numbers, and find out that they have, conveniently, left out the "Submit" icon, which makes it impossible to apply for the rebates! Now, I call the number to resolve this problem, and I'm told that I need to join some kind of plan, which cost 8 dollars, just to speak to a rep. and discuss my problem. And, YES, I'm now stuck with a two year plan, not having a clue what I will be charged each month, So far, its been 87.00 and 117.00 for the first two months, I AM Pissed! Anyone have a solution to this RIP-OFF? DO NOT USE DIRECTV, PERIOD! Anderson Hartwell, Ga.

We signed up with Direct TV throu Century Link and was told I would receive Direct TV for approx. $36 dollars a month. I did the rebate thing on line as requested of me. Five months later and they say they never received the rebate form online and it's passed the 90 days so I will have to pay the normal rate. I just got off the phone with them and they refuse to help because they say their notes don't show where I've been calling and checking on the status of the rebate. I will never deal with this company again. They are nothing but scam artists.

you know right from the start with directv that they are going to rip you off and take your money. they will make you great promises of great deals but when you get your bill you arecharged full price. a good tip about companies integrity is that when you are told something by one of their employees you can never talk or get in touch with that same employee again . and finally you will get tired and just give up and pay your bill. I had to call over 40 times on the same issue. they are really a bad company to have to deal with period

I had just signed up to recieve direct tv, was told to fill out a rebate form. I did that and it can back with " you don't qualify for the rebate." I informed direct tv of this, they said, no problem, they world take care of it so try again tomorrow. Tomorrow came, I tried again and it still said I didn't qualify for the rebate. I called them again and the man I spoke to said he didn't know why it said that, but he would find out. I told him if I'm having this much trouble even before I sign up, I would never think about signing a contract with them. Direct TV you need people who are smarter than the phone they are talking on!

I signed up for Directv and filled in the rebate info prior to the tecnician installing our system. However, the information on the set up changed and Directv said they cancelled the original order and that I should reregister. I have been trying to do that for 40 minutes and cannot get thru to directv. Please answer my complaint. Directv gave me a new account number but I cannot get it registered to set up my rebate...

I just got off the phone with Direct TV. They started billing me in 2009 $49.99 for NFL Football. I don't watch football, I never ordered it. I had automatic billing (BIG MISTAKE) and they said they would credit my account. I realized this morning that they have been billing us again all along. After looking at all my bills I see that they took close to $600. They were apologetic but will only give me my money back in credit. What!? I was on the phone this morning for over an hour.

I AM HAVING THE SAME PROBLEMS WITH DIRECT TV! PROMISES NOT KEPT REF.1/2 NORMAL RATE FOR 1 YEAR .

I signed up as well for a promotional rate online and wasn't told that it would take 6-8 weeks to get the rebate. I am going to look for a class action attorney and submit this complaint. I will keep everyone posted on the status.

I have experienced unprofessional and confused people throughout my life in various companies, but have never dealt with an organization as deceitful as Direct TV before now. The promises they make are all lies and the customer service reps are all clueless. Every person I spoke with had a different story. It has been 2 months now since I signed up with Direct. I am more than frustrated. I will be contacting the BBB and I am ready to pursue this issue along with anyone else whom would like to file a class action lawsuit against Direct TV...

This situation is almost identical to my own right now with DirectTv. I have been redirected and redirected, told to call back in 7 days while awaiting a email response from the Rebate Center, hung up on, and told the promotion I signed up for never existed when I have the promotional flier sitting in my lap. I am disgusted by the customer service I have dealt with since signing a two-year contract with this company and need answers! If my situation doesn't become resolve with the agreement I made to the company I will NOT be renewing my contract and send my grievances to the Better Business Bureau.

We had a Direct tv account for 10 years. We just moved and had the service terminated. When I called the rep said it was handled and it would be terminated on 12/20 and the phone went dead. I was billed for an additional month (in advance) on 12/24. When I called I was told the service was not disconnected because the phone call had been terminated. They were the ones that terminated the call and they understood perfectly well that we were supposed to be disconnected.
Trying to contact them is a real pain too, and their web site as far as contacting them is ridiculous.

All of the symptoms you've described sound like your dish is out of alignment. There are no problems with the equipment, just the installation.

I would just like to say...DONT USE DIRECTV! They have the worst DVR which doesn't even work. Everything always breaks and never works when they send in a replacement. Once, we called to get a new reciever and it took them 8 months to send it to us. All I am saying here is, leave DirecTv if you can! It is so bad!

I had DTV installed after being told I woiuld get the choice paqckage for 49.95. He said I would get 1 HD DVR and 2 standard boxes for 2 other room s. After finishing all details I asked him what I would pay out of my pocket after all taxes and charges are done. He said 49.95 plus maybe 1-3 for state taxes. IK was ok with that and knew it was a promotional deal and I would be charged more after 12 months.

On my first day I checked online and noticed a $94 charge. They told me I got the 49.95 plan, but had to apply for a $21 rebate. this would still be $78. They said there was a $5 per box charge and named other charges. They then told me they were sorry their distributer misquoted the price. Actually the ditributer acted like they were DTV not representitives. They said all sales are final.

Well it turned out I can cancel within 24 hours so I did and do not have to eat any charges. They are sending boxes to return equipment. I am out time to reinstall cable, but glad I got out g this. Very bad customer service.

I actually really liked the DTV channels and equipment. Its too bad this experience started like this.

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!

I have almost the same experience with phone sales associate. He promised me Choice for $14.97 a month just to get a sale, and only a 12 month contract with DVR and two extra receivers(for the extra rental charges total of $31.97, or so a month! After an hour on the phone with customer service they told me the same thing: if I disconnected service I would have to pay the almost $300 cancelled contract fee(for 24 months, not 12 as promised) and write them directly to dispute the charges. Since all agreements are verbal I am at their mercy. We will see what happens after they get my letter, I too am an angry customer!

Call the National No Call List, [protected], it takes 31 day and after that you can file a complaint, using the same 888 # on any company that calls your phone. My husband is having the same problem, every single day Direct TV calls him asking for a Pamela Grey, he's spoken to 3 people now who say they will take him of the list, but obviously they haven't. We will NEVER consider using Direct TV.

I was assigned a phone number one year ago when I moved into my house and I too started getting phone calls from debt collection agencies for a Jenny Tanner who apparently did not pay her bills. Each one took me off their call list when they found out the phone number had been reassigned EXCEPT Direct TV.

Over the past year I have spoken to agents who see the multiple notes in the system regarding the issue, they even see my name in the notes. I have been transferred to Customer Service who tells me they will put my name and number on the do not call list and get the calls stopped. BUT still every day now, 7 days a week at all hours, I get the automated call where I can’t even speak to someone. I have to call back at the phone number they give and speak to another agent who just tells me the same thing. The last one asked me to give them the new number for Jenny Tanner, like I would have that.

I would never consider having Direct TV as their support is apparently non-existent.

The next step is to take it to my local (Atlanta) TV station consumer affairs person and get Direct TV some bad air time and see if that will get them to do something.

Today I had an EXTREMELY poor customer service experience with DirectTV . I requested talking to a supervisor and the girl who introduced herself as Jennifer ID LC339 was everything by helpful. I asked if i could talk to her supervisor the answer was no, contact the president of Direct TV Company! I am at a shock how poor their customer service was. I'm writing this report hoping someone at the company will care enough to prevent this happening to others.

They are crooks---lies, deceit, bate and switch--I feel a class action suit coming and would be willing to sign up.

I agree that Directv is a poor company to deal with. I ordered service on the telephone for a studio apartment that I knew was only temporary. When I tried to cancel less than a month later, I was told I was obligated for a $200 cancellation fee which has now grown to $274. I told them that had I know up front that there was a 2 yr contract required that I would not have continued with the order as I knew that my stay at the location was very temporary. I sent a letter to the dispute department and that was followed by a letter from a collection agency before I received a reply from the dispute department. They cannot provide evidence that I was informed of the 2 yr contract and that I agreed to it at the time of the order and still say I owe the cancellation fee. I told them I would not pay but would proceed with a lawyer.

My 2 cents... beware of any "large" company and orders placed on line or through 2nd or 3rd party companies where the fine details are not revealed up front. I believe that large companies "trap" people into contracts just to make money.

Where do I begin.. Countless hours OTP with them.
Replaced cable connectors. Did not fix..
Told me I need to trim my trees. they were in no proximity to dish. Did not fix issue.
Replaced cabling drilling more hole in our house. Did not fix.
Replaced components on my satellite dish. Did not fix.
Replaced box, fixed initial problems but now fast forwards and rewinds have a 10-15 sec lag time.
Spent Sat 20th of April OTP with a tech, 45 minutes later asked to speak to manager, placed on hold for 12 minutes to hear the tech say I can't speak to manager. Place on hold again for 7 minutes to hear tech say we will call you back within 4 hours.

Guess what, they never called back. 10 days alter, no return call of any kind.

I have had Direct Tv service for over five years. I had my service moved and upgraded to my new home on Dec,7th.2007. The installation was very messy, they left wires hanging everywhere inside and outside the house, never connected the ground cable outside for electrical safety, and we lost signal every few minutes. I called and complained and Direct TV sent another tech out almost two weeks later. He stated the first tech was fired and he “fixed the service”. Within 15 minutes we began to lose signal again.
I called and e-mail Direct TV about this, offering pictures to prove the service was installed sloppy and didn’t work.
I e-mailed them several times, it’s easier because their call centers have people that can’t speak clear English and are very hard to deal with and understand. Finally I told them to cancel my service because they couldn’t meet there commitment to me and provide a working service. I also asked for a return autho# to send their receiver back to them.
Around a week later Jan 11th.2008 I received a disconnect e-mail and bill for 93.00 .I e-mailed them saying I had no service for that month so how do I owe them.
On Jan 18th.2008 a box with return instructions was delivered to my house for the receiver.
On Jan 22nd. 2008 I saw Direct TV was pulling $562.83 from my checking account.I took of work and went to my bank to stop this from happening, I signed a stop pay but my bank had to investigate it first. I was told to contact Direct TV and ask them to stop the transaction.
I called Direct TV several times, I was told the charges were for an early termination of service.I told them again I never had a working service to begin with.I got nowhere with the call center, the language problem was just to much, I asked for some one that could speak better English and I was repeated the same thing again. Direct TV used a check card I had used before to pay my bill on-line and charged my account without my authorization $562.38.
When I got home that evening I received a bill from them stating what the charges were and it was due immediately.
No one that speaks good English will talk to me from Direct TV, THEY broke the law pulling money from my account without authorization, caused my account to bounce checks, left me unable to buy groceries this week for my family, I’ve lost two hours work as of today trying to clear this up.Tommorrow I have to go to my bank again and to an attorney .
What a nightmare, please pass this on to everyone to warn them about direct tv’s practices
Richard C. Morrison
Boatdoc1963@yahoo.com

I know! And I am in college--what the heck is wrong with this picture!?!? Sooo unfair..but I am not too worried..I've got my connections to a good lawyer. UGh.

I also encoutered the same thing. When I ordered my HD box in Dec. 07 I was not told of any early termination fee if I did not keep the service. Directv just stole $440 from my debit checking account because from what I am told I agreed to a 24 month contract to keep the service. How is it that a company a big as this can get away with not telling anyone about this and including it in the fine print of what most of us think is the installation service work order. I am not happy about that but like all of us I am afraid of a bad credit report. If I hire a lawyer it will most definetly cost me more so what to do, fight the guys with deep pockets, pay the fee or get a bad credit report. There is definetly something wrong with this picture and as I see it there is no answer to my frustration. For the sake of being right I just called Directv to see if the sales rep would make any mention of signing a contract or a early termination fee and guess what, you got it, NO MENTION. Maybe I will call Tappy Phillips from NY CBS news to investigate. Shame on you Directv for talking advantage of for one a customer that was in good standing for five years and us little guys that can't defent ourselves and you know that.

I am a senior citizen receiving harassing phone calls from DirecTV for over a year on my cell phone and land-line. They have called me twice this week on cell phone and hangup when I answer phone and go to my voice mail stating I have an account with them. I have never called or had ANY contact with DirecTV and do not have, or ever had, an account with them. They call me at 9pm at night and wake me up with this calling. I have filed a "Do not call" report twice and for some reason they still call me, what can possibly be their objective? I have had the same cable service for 7 years at my current address. I also filed a report with the FCC communications for these harassing calls with no results. How do I get them to stop calling? This must be illegal. I have nine telephone numbers recorded on my cell phone block feature and they still get through with another telephone number, I just do not understand what they want from me, this certainly is beyond a telemarketer call. Is there anything else I can do about this problem?

To get a rebate is the biggest bunch of ### I have ever went through in my, Life!
This kind of service ought to be against the law! I submitted the original rebate and then was told that the address on the competitors bill did not match the address where the work was done.
I guess we're the only family in the US that has a po box and a physical address, please!
Hello, what about the other info that matches to a T.
The only thing I can say is that this kind of service can ruin a business quickly.
I'm going to do my part to see to that!
P Ode Directv customer