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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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3:58 pm EDT
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DirecTV defective equipment / poor service

HD Satellite went out early Sunday evening. Non of our 3 TVs worked. Called for service on Monday morning and were advised that the earliest a tech would be availible to repair or replace the defective equipment would be the following Thursday. Called later to complain about the lack of immediate attention given, was advised that the new earliest schedule wouldn't be until Friday afternoon. We will cancel our contract. Direct TV Service sucks!

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JJSE
Oviedo, US
Jul 01, 2013 7:50 pm EDT

My ONLY directv dvr box in the living room went out on Friday. I have the equipment plan to replace equipment. I called right away on Friday and reported the problem. The rep told me that it would take 3 days to receive a new on. Needless to say, he didn't mention that they don't include Saturday or Sundays! So, Friday, no DVR, Saturday no DVR, Sunday no DVR, Monday no DVR. Of course it's the Fourth of July coming up on Thursday. I called the reps again to see about a ship date...nothing, just a lot of canned responses! "Oh I am so sorry to hear that" "Oh I apologize" etc etc... Supervisor Lucy rep# 418192 was rude and shouldn't be a supervisor because she really doesn't show any compassion for the company or the customers. We will be leaving Directv, and will NOT refer them to anyone. Brighthouse here we come. Thank GOD! We NEVER had a problem with them EVER! Never lost service, or had problems with the equipment. I also will contact the BBB in response to the negative actions on the account right away as well.

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10:05 am EDT
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DirecTV overpriced

I canceled my services early with directv. I received a letter saying I owed them $420. I gave them a call on Tuesday March 22, 2009 and talked to a customer service representative. They were trying to charge me for a receiver that I didn't have. I explained the situation to her and she told me that I only owed $180. I said ok and I would like a statement reflecting this and I would make a payment after I received the statement. I never received the statement and then on Friday March 27, 2009 they just took $420 out of my checking account which cleaned my checking account out. I had no money for anything. This put me in a financial hardship!

I called them back on Saturday 28 march 2009 and they told me I would have to wait 6 to 8 weeks to get my money back. I have emailed them 3 times and they keep telling me the same thing, 6 to 8 weeks!

How can they take more than I owe them out of my account and then I have to suffer for 6 to 8 weeks to get my money back when it was their mistake, not mine.

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Ryan
Chicago, US
Apr 14, 2009 11:45 pm EDT

Same thing have to me 6 months ago. They'll never give you your money back. They have fraudulent business practices. Keep on and keep on posting to this site, write letters to the Better Business bureau, your local news, and to the attorney general.

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9:07 am EDT
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DirecTV channels offered we cut off

We were one of the many suckers who switched from dish to direct tv with their promise of better value, better service. Before agreeing to change, I had the salesperson review the channels we were currently receiving with dish. I was assured that all channels would be covered under the new direct tv offer. Premium channels were offered free of charge for 3 months. After that time period, I called to discontinue the free channels as we never watched them. Little did I know that the channels we love and which we always had included with dish were turned off as well because they were "part of the starz" programming. Huh? We were never informed of this and feel that direct tv is very dishonest and corrupt. We're stuck with them for 2 long years, now, but will switch back to dish as soon as possible. False advertising on direct tv's part!

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Biker1_ Dave
Ashland, US
Oct 25, 2011 2:25 pm EDT

I hear now they are cutting Fox Sports, the national geo channels and a few more on Nov1. if they do that, that means I have no college sports or the Brewers or Twins. plus they don't have a HD contract with my local channel provider and I have missed the olympics and all the NFL games for 3 years now...Dish however DOES have the HD contract and I will dump their ### if they pull this ###! i'M sooooooooooooo SICK OF ALL THE INFOMERCIAL programs offered...what a rip off!...Direct TV you have 5 days to change that or everyone...cancel your contract if your past it...the consumers have spoken!

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Mama Lopez
Jacksonville, US
Sep 01, 2009 3:12 pm EDT

Exact SAME thing happened to us! The only difference is that we (unfortunatly) switched from Comcast to Directv. We were VERY MUCH lied to as far as programming was concerned!

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4:59 pm EDT
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DirecTV scam-false advertisement

Direct tv is one of the biggest scam i have ever had the misfortune to encounter. Their advertisement is 29.99 or 34.99 a month. I specifically asked the representative before installation about whether or not there is a contract and was told no, it was going to be a month to month type of service and the monthly charge is 34.99 plus tax. I probably should have just cancelled when directv can't seem to list my phone number right on their order form because the people that came to install it tried 3 times to find where i live. The first bill i got, i am charged 67.47 not the 34.99 i was told over the phone. When i call to question it, i am told i need to call the rebate dept before they can give me the discount and it would take 6-8 weeks. This is bull ###. So i called them this is now 2 months later and i am still getting charged 67.47. The reps i had the misfortune of talking to were not at all helpful and then informed me that they have no record that i have a rebate in, i asked to speak to a supervisor and found he is the biggest ahole alive and has no business being a supervior or dealing with people in general his badge no is lc16142 and his name is chris. And the biggest scam of all. There is a 24 months lock to this service, big surprise they outright lied. They are charging $440 to cancel. They failed to advise me of these charges and that i will be tied to a contract. They provided no upfront information and the best they can do is "there is nothing i can do to change that". Biggest scam of all. I am very surprise they are still in business. Too late. Wish i knew.

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artemis marie
, US
Dec 13, 2009 11:38 am EST

i have the exact problem their billing practices and false advertising and non communication regarding the length of the contract and termination fees need to be address by the state attornys office this is rampant across the country there are numerous pages of material when you goggle class action lawsuit against dtv

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3:34 pm EDT
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DirecTV automatic bill pay

i order direct tv in march at the same time i agreed to the direct pay when i got on line and discovered thet the first payment was comming out at the same time my rent was due i cancelled the direct pay.10 days later they withdrew the money from my account anyway.when i called about it i got a young lady with an oh well addittude.when i asked to speak with a suppervisor she said they where all busy someone would call me back in 2 to 4 hours .guess what no call back.when i called back the next day.the first phone callafter explaining this to 2 different people i get put on hold to speak with a suppervisor.phone rings to the suppervisor then all of a sudden i get an operator i've been diconected.so i'm on the phone to them again after speaking to two different people again.i am now waiting for a call back from a suppervisor again.what the heck kind of customer service is this and also when they take money from your acount without your permission or after you've cancelled isn't that theft.telling you you can cancell the automatic bill pay any time also represent fraud

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9:11 pm EDT
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DirecTV fraud, fraud, and more fraud

I have been a loyal Directv client for over 10 years. I have not upgraded my old receiver in three years, nor renewed my contract. I just switched to cable because they gave me a better deal. When I cancelled DirecTv sent me a bill for over $400.00, and told me I broke a contract (which I never agreed to). I haven't talked to someone from the company in over three years. THIS COMPANY IS BREAKING THE LAW AND IS FRAUDULENTLY BILLING THEIR CUSTOMERS! I AM FILLING WITH THE BBB AND MY ATTORNEY GENERAL. DO NOT DO BUSINESS WITH DIRECTV.

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Ryan
Chicago, US
Nov 16, 2009 7:18 pm EST

I had been a Directv customer for 6 years when I asked to be upgraded to a HD Receiver. They sent me a receiver. When I tried to connect the receiver a message popped up on the screen telling me to call customer service. When I did they informed me that I needed a new dish, so I scheduled an appointment
for a technician. The technician arrived and told me the new dish which was much larger didn't fit on my balcony in the city and didn't get "Line of Site", so I cancelled my account and returned the receiver. A month later I received a bill for $413.84. I called and they told me I broke the verbal (which is questionable legal practice anyway) contract because I didn't complete the 2 year service. I wrote them two letters and called them over 20 times, and every time they told me it was a valid charge. There were four or five representatives who told me that I shouldn't be charged, but they said they were powerless to do anything about it. One person who seemed to try very hard was a person by the name of David in "Retainment". His DirecTv employee number is #413235 (his manager is named Basil). HOW COULD IT BE A VALID CHARGE WHEN I WASN'T ABLE TO EVEN USE THE EQUIPMENT THEY PROVIDED ME AND BASED THE CONTRACT AROUND...
Now they have a collection agency calling me twice a day, and I am left helpless. I will probably get a bad mark on my personal credit report because I cannot in good conscience pay hard earned money to a company whose engaged in fraudulent practices.

UPDATE: NOW THEY HAVE POSTED TO MY CREDIT REPORT. I WILL NOW CONTACT THE BETTER BUSINESS BUREAU AND SEND EMAILS TO LOCAL NEWSPAPER AND TV NEWS. DO NOT DO BUSINESS WITH THIS COMPANY!

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Christine
McAllen, US
Apr 06, 2009 2:37 pm EDT

Directtv is bad business. I only been with them for 4 days and already having problems. I am drafting a letter to send certified mail return receipt to Chase Carey CEO, and president. Also going to report them to BBB and Attorney General. I had misrepresentation from them and the installer that came to my home. People please beware...

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7:11 pm EDT
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DirecTV bad customer service

I am leasing my two receivers, had the dish installed by a Direct tv tech. My main receiver had been replaced 3 times within the first two months. Because the service was so new, they did not charge, and I must have been one of those "valued customers".In the past couple months, about one year since the initial install, my main receiver will not change channels or acces any menus through the controller or on the device itself. Upon calling I was told I would have to pay $50 for a service call, and an additional $20 for shipping if the box needs replacing. This is all for equipment I do not own. Also, because the dish was not installed corectly, I lose Hd and some channals about eighty percent of the time, rain or shine. The only way around this is to pay $5 a month for a protection plan, for equipment owned by Direct tv and leased by myself. They did say I can risk injury by going on the roof, and tweeking the dish myself. This is almost like the elect. company telling me to pay or raise my main electric wires myself. Both customer service and agent, and manager, we're only a product of Direct tv training of going by the book, and repeating the same " well it will cost $50 to have a techni..." But at the end of the call, he did ask "Were all your questions answered", and " We value your business." So everything is better.

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Amanda S
,
Nov 13, 2007 12:00 am EST

First off I want to say I was told I was an A+++ customer, The last rep I talked to told me I was a quote "reoccurring problem customer" well I guess I can take my reoccurring $200 dollar a month payment somewhere else. I find that very offensive. My Husband and I are both Retail store managers and this is not how you treat your customers.

I had a HR20-700 HD Plus DVR "Paid full Price" That went bad and directv sent out a replacement. I put the receiver in their return box with their return label and dropped it off at FedEx. They Sent a beat up refurbished unit that had more problems than the first one. I go to call on this unit and find a $400.00 charge on my bill for Non Returned Equipment. I have spent over 10 hours on the phone with Directv this month with no resolve. They agree they have received this unit. They agree Directv is in the wrong after researching it for the $400.00 Charge, But are unable to refund my money because they are not authorized to refund that large of an amount. So it gets passed on to a special department, that you cannot TALK TO, AND HAS THE FINAL WORD. I was denied my refund. Another csr and 2 of her senior managers signed and agreed that directv was clearly in the wrong and the first escalation had the wrong information. Somebody can hit a button and a $400.00 charge appears on your bill but directv cannot fix it. So after a month and 3 refurbished HD DVR's I can finally watch my Sunday ticket and superfan that I pay over $100.00 for a month alone. OH but wait I still have a $400.00 wrong charge admitted by directv on my bill that they can't fix.

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Flattering
Hornell, US
Jan 09, 2014 5:39 pm EST
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I have subscribed to Direct Tv for over 5 years and have autopsy so I am never late with a payment. Direct Tv called me recently and offered me a special promotion to receive Cinemax and Showtime for 5 dollars a month. The bill turned out tone an additional $20 per month but I was ok with that. What I did not know and did not agree to is thatDirect Tv put me on a 12 month agreement without telling me. When I questioned that's was basically told too bad. Direct Tv is the most unscrupulous company I have ever delt with and I would not recommend them to anyone

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Phillis
,
Nov 27, 2008 6:23 pm EST

I have been a customer of Direct TV for several years. I have always paid my bill on time and although it took me over a year to get the billing streightened out, I have had few other problems with them.
I am retired and live on a limited income. I pay all of my bills on the 15 th of the month including Direct Tv. This month, my car needed repairs so I called Direct TV among a few others and told them I would be making payment on the 26th instead. The girl I spoke to said no problem, she would notate my account. On the morning of 11/25 my TV was shut off! I called Direct TV and was told no notation was made and that I was late making payment. I explained that the payment was scheduled to be electronically delivered on the 26th. Their attitude was we will turn it on when payment is posted to your account... in 7 - 10 days. The money has been deducted by my bank and it shows that it was received by direct TV but so far not "posted" to my account. Tomorrow I plan to call the corporate office in California and do some serious complaining. What else do I have to do? I can't watch tV.

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Angry and vocal
Chicago Ridge, US
Jul 28, 2010 10:25 am EDT
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I moved to a new address and had my service transferred. A friend stayed at my new place while the technician installed the service. The nitwit technician put black cable wires over every door frame in my place. My walls are pastel colored and the door frames are white. Why would any thinking person put black wire in ANY home? I called customer service and complained. I was told that I had two options: buy my own wire and have them install it which will cost $75 or cancel my service and pay a $300 termination fee. I told them they were crooks and deceitful. They just gave me that stupid little spiel that basically adds up to "that's not our problem-sorry you got screwed". They have offered no solution and are the problem in totality. I HATE Direct TV. That stupid mess does not even work if there are too many clouds int he sky or if a drop of rain falls. If you are looking for service, look elsewhere, Direct TV is a JOKE!

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Tanita
, US
Dec 09, 2008 8:22 am EST

I've been a new customer for 1 month. Over that time, I have, not exaggeration, spoken with them 10 times. I've had the wrong parts installed, installation issues (broken outlets), products added that I did not sign up for, service cancelled, fraud check, unbundled service (I had bought through Verizon's bundled service).Today was the kicker -- over an hour to get things straightened out -- they wrongly blamed Verizon (who has been awesome through this). No credit and really no care that I've had to go through all this.

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dlloyd265
Terrytown, US
Sep 12, 2009 6:36 pm EDT

One of my four receivers stopped working. I called to inform Directv.
They told me that they would gladly send a replacement, for a fee of 19.99 and a service agreement (which I never had for the previous 9 years) would be contingent. I was in total diagreement with this arrangement for several reasons, (which did'nt really matter much to them), so I decieded to discontinue my service immediately. The service rep assured me that my service was discontinued effective at midnight. that was four month ago and I am still receiving a bill for the service that I thought was discontinued. I put in a request again to day (after having to pay for the unwatched service, no receivers connected, and no refund for unwatched service.) FRANKLY I feel that they sent a signal to that box to blow it out so that I would have to receive a new one, so that they could place the service agreement. IF so I think that it's very poor marketing skills. All this is because I refused an upgrade on the old receivers. I heard somewhere " If It ain't BROKE, don't fix it.

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Raul Delgado
Laredo, US
Oct 04, 2010 6:33 pm EDT
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Lately I have been trying to keep my Directv account open, but due to my initial problems beyond my control, Directv having my wrong address, and ill advice from a Directv customer service representative, it seems that I have no where else to go.
A few months ago I had my Directv account disconnected due to no payment on my part. After the disconnection I was waiting for a final bill and the box that is normally sent to a customer in order to return the DVR. During the wait time I never received the box, so because of Directv policy the remaining balance on the account and the cost to the DVR were automatically charged to my bank account. Initially I contacted Directv and asked why I was being charged for the DVR because I intended to keep Directv services and just needed to return one of the DVRs. The customer service representative told me that Directv had sent me a box but it had been returned back undeliverable. During the conversation it was discovered that Directv had the wrong address. My address is 705 Lapis and Directv had 705 Latis, thus the mail service was not delivering.
I advised the customer service representative that I intended to reconnect and would send back the DVR once I received the box. I further advised him that I would reconnect my services in about a week due to payday. I asked him how do I go about getting my money refunded for the DVR charge. He advised me that Directv does not refund money and the process to credit the account usually took about 30 days. The representative further said that the quickest way would be to get my money refunded through my bank. So thats what I did.
About a week and a half after talking to the representative I reconnected my Directv services with no problems. When I went to pay for my services this month I noticed that I had a outstanding balance of $259.00. Not knowing what the charges were for I initially gave one partial payment. Upon further looking into my account I realized it was the balance due to the reversal payment done by my bank. Realizing this I paid the amount owed.
Yesterday my services were once again disconnected as it was explained to me Directv will hold all credit card payments for 60 days before processing. The only option I have now is to pay via money gram of western union. And I was advised again to have the bank refund my money in order to make the payment.
I believe this is an unfair act. Initially I was charged unjustly by Directv for a DVR I intended to return but he company had misspelled the address and never sent me the box to return it. Then I was given bad advice by one of your customer service representatives to have the bank refund my money because Directv would only credit my account and not refund money. Any company would see this as a situation that is their fault and remedy the problem fast instead of putting their customers on restrictions due to wrong information or bad advice by one of its representatives. If I would have known that refunding my money would have done this I would have seeked other avenues. By my actions you can see that I’m trying hard to keep my service, but I only feel that Directv is pushing me away to cable. This is an unfair and bad business practice by Directv. Hopefully you can remedy this other than me being put on further restrictions.
I emailed Directv a complaint stating the above. After a few hours I got an email asking me to call them back in order to remedy the problem. When I called them back I was directed to the Directv Manager of the Fraud Department who goes by the name of John. I advised me that the decision was final and that Directv would not reconnect me and would hold my money for 60 days. I once again told him that the decision to get my refund through my bank only came about after one of their representatives advised me to do so. He in so many words told me that they are not responsible for what their customer service representatives say because they do not know policy. He further continued by saying that there is no documentation as to their representative saying that to me. In other words calling me a liar. Throughout the conversation he would continue going back to saying that I was the one trying to hide something and committing fraud by trying to cover up the bank refund by making another payment with a credit card. I told him that no one had told me that I could not make a credit card payment. Of course he went back to calling me a liar and that I was informed when I reconnected. I reminded him that all conversions are recorded and to look up the conversation where the representative only advised me that I will have to set up a automatic payment account, to which I had no problem.
This of corse has been a very bad experience. First the automatic withdrawal to my account that was brought about due to poor communication and wrong information on the Part of Directv. Horrible customer service calling me a lair and involved in committing fraud. I have switched back to cable and never want to have any of my hard earned money to ever go to Directv.

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Janet Hendrickson
Cumberland, US
Jan 13, 2013 12:18 am EST
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Today is going to be a bit of a rant about customer service and how it can impact choice of who stays and who should go.. Creating procedures for a company to operate by is extremely important. Understanding the impact of those procedures is vital to the long term health of your business. The impact those decisions can have on negative press and future long term business is something we need to think about every time we deal with a customer, potential customer, or former customer and long time customers.
The best thing that Directv has going for them is for New customers! . I have several accounts with Directv (maybe not much longer). Yes, I like my channels and have always been pleased with them. That is not what is turning me away from Directv. In recent months I decided to have Directv installed at another location. Free installation, Okay, Free Sports, Okay, good price and rebate? I thought the rebates would start automatically, this didn't happen and received a very high bill! I called immediately and was told I needed to do my rebate online...Okay I took care of that. but the bill was extremely high...Now here is the negative Customer Service...All Directv Customer Service employees should all be on the same page .which means the correct answers the first time all the time!. Not so, each and every call you are told something different.. Now how would you feel, angry, frustrated, deceived...This is how I feel now. ".Good Customer relations continues" Shocked, I had problems with billing, my fault resolved issue.. Called more that 3 times and spoke to customer service to correct rebates and the billing. Don't mess up on your billing! Warning, you cannot even make a payment on the Internet with a credit card, you are blocked.. And if you make a payment when you called them it's additional charge to pay... Finally 3 months later...rebates started. Decided that the cost of the programming was extremely high, wanted to make some changes..I called and spoke to a Customer Service Rep. She gave me choices that I could make that would be good for us, .and I also told her that I had one extra DVR at my other account that was never used as we placed an order for 2 additional DVRs in our home. One was through a call we received at our home to have another DVR free of charge, I agreed, I also explained that I only had one line in the room where this DVR is being put. It was stated to me that it would work. Received the DVR and tried to hook it up myself, wouldn't work. Called technical support and they explained that I needed to have the second line if I was to record programs and watch others at the same time, well of course, that's why we get DVRs. I was finally talked into adding another DVR which we would pay for and the Directv technician would run 2 lines. I had my daughter here as I had to work. Technician showed up and installed one DVR and line not two as I was suppose to have done. Assuming he was using the DVR we already received he installed one that he brought with him... He didn't run the second line nor install the DVR that was here. So here sits the DVR again not even out of the box. So that is how we get to this part of the story. We, myself and husband decide what we wanted for the other house and called to make our changes. .We wanted the Choice Xtra that came with a DVR. Called Customer Service and told them we wanted to change the HD DVR with a regular DVR that came with the package and could still keep us in our agreement. So, we packaged up the HD Receiver and sent it back. In the mean time I bring the DVR from my first account to this account and hook it up. Wouldn't work, called Directv and they said, Oh you owe a bill and we cannot put this DVR on the account until bill is paid. Okay, we wait again. Make payment call back . Customer Service rep states the I must now return this DVR as it's on my other account deactivated.. And now I need to order a New DVR and pay $99.00 for Activation and installation, the reason for this is cost of receiver and installation of which is $49.00 and $50.00 for the receiver itself. Was never told this. I had already made the change to the package but, was never quoted and additional cost..So now I have no DVR at all, Maybe my best choice is Dish Network, I don't worry over the HD I have great pictures with out it and I will get my and I mean my own local news channels.. Long time customer is leaving Directv... Customers beware...Fed up with Directv...

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texas consumer
Houston, US
Aug 07, 2010 10:50 am EDT
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I am fighting the same complaint with the cable and shoddy "professional installation". The tore a huge hole in my wall and left a large crack running across the wall from the crack. Customer Service sucks.
Sent complaint to corporate office. Try these emails: jdhunter@directv.com, ptdoyle@directv.com, and mdwhite@directv.com

Forbes lists these individuals as CEOs and senior executives at Directv - Maybe is their inbox gets flooded with consumer complaints something will be done.

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Yvonne Funtila
Sann Jose, US
Mar 22, 2009 12:51 pm EDT

Boy, aren't they terrible. I'm having the same problem where they said something wasn't posted back in August 08. Now that I finally woke up and cancelled my services with this company, now they are trying to take monies due me. They also went into my account and took out a big sum of money that left me in the hold for 2 months. Now that I am almost breaking even again, they once again want to take money from me. I refuse to pay for something that I didn' t order or watched.

Customer service is very poor. They must not pay these people very well because they are totally rude and unprofessional. One of them actucally hung up on me and kept trying to argue with me. He refused to give me a supervisor. I can understand why. I asked for a supervisor and i was told that she would call me back at her convenience. I wonder if we could get someone to really look into this company and their policies?

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10:06 pm EDT
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DirecTV directv takes advantage of the mentally ill

DirecTv is asking me to pay for a bunch of adult pay per view movies that my daughter, Bertha, ordered of the past couple of months. Yes, she was not a minor, but she is highly autistic and naturally at 20 she is getting to the age where is trying to explore herself. This is shame this terrible company is trying make money this way.

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mysoapbox
, US
Feb 23, 2011 5:26 pm EST

No wonder customer service reps get cranky. Many of us have legitimate concerns with the company. However, by the time they get to us they have already had to deal with people who have a sense of entitlement and complain about stuff like THEIR poor parenting choices (yes, she is 20 but you are not done parenting). How on earth would any person who is not impaired themselves think this is DTV's issue? Idiots!

Jettwolf
Jettwolf
, US
Nov 16, 2010 8:57 am EST

I liked the lil play on words from "unchienne"...
Said " are they supposed to [swallow] the cost of those charges" ha good 1 ! get it ? [swallow]

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arebin08
Tupelo, US
Apr 10, 2010 11:58 pm EDT

I understand why you would feel this way, but I work for DirecTV and if I had taken this call, I could tell you 100% that you would be responsible. Its just the same as teenage boys ordering those movies because they want to see nude girls. DirecTV cant control that, but we do give options to prevent this. Of course you have parental blocks and things like that, but you can also set up your account to block ppv ordering all together unless you the account holder call in to do so. And you can put passwords to accounts that we have to verify. So there are a lot of things you could have done to avoid this.

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noname323
, US
Mar 06, 2010 12:56 am EST

agree completly, there are many other ways to control this They were orderd and must be paid! needs supervision, . and ppv disabled

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unchienne
Valdosta, US
Feb 02, 2010 1:37 pm EST
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I'm sorry, but I have to go with DTV (and the other posters) with this one. There are too many options you could have used to prevent this from happening. And since YOU and not DTV knew of your daughter's condition...it was pretty much your responsibility in making sure something like this didn't happen.

You could have invoked parental locks through the remote...the menu for which is on the main menu screen.

You could have asked dtv to disable ppv ordering

You could have removed those channels from your lineup or blocked them altogether.

DTV doesn't produce those shows. They get charged for them and make money off a percentage. Are they supposed to swallow the cost of those charges because you didn't take inititive despite being fully aware of your daugher's limitations and possible actions? I don't think so.

Sounds more like a case of people with disabled family members trying to take advantage of large companies.

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John-O
, US
Dec 14, 2009 5:57 pm EST

Why dn't yu turn on parental guidance, channel blocking or account control which blocks purchasing of PPV without entering a 4-digit keycode?

easy - and you don't have to deal with customer service idiots either.

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emtmee
, US
Sep 26, 2009 8:42 pm EDT

Or you could monitor your autistic "child's" behavior.. That seems to be the problem to me.

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DirecTV fraudulent marketing

In the first quarter of 2008, I received 3 phone calls from DirecTV stating that I had to change my High Definition Receiver (HD Rcvr) or else I would risk losing my HD television services. I did not want to change receivers as I owned my own rcvr but was told the change would be at no further obligation or cost to me, even though I would have to lease the receiver and give up the one I owned. However, not wanting to lose my services, I finally relented. After authorizing the order, I inquired at DirecTV about getting an HD Rcvr with Direct Video Recorder (HD/DVR Rcvr) under the same conditions and terms as the HD Rcvr. Those terms were at no further cost or obligation. I was told that I could get the same terms and conditions if I paid a fee of $66.33. I asked the representative no less than 4 times during the call about ensuring the terms and each time those terms were at and I quote “no further cost or obligation beyond the fee of $66.33 and the monthly lease fee”.

My new HD/DVR Rcvr was installed in March of 2008. When my first billing (April statement) arrived after the order, DirecTV had billed me the $66.33 fee and a handling charge of $19.95 at which time I called an requested they remove the charge as the arrangement was at “no further cost or obligation” and DirecTV acknowledge the terms and removed the charge. My account was credited for the handling fee under the “no further cost or obligation”.

I was forced to move in August and at my new location, DirecTV was not a feasible option. When I requested DirecTV to cancel my account, DirecTV billed me an early termination fee of $360.00. You can imagine my shock and disbelief as this fee was certainly not discussed by DirecTV staff. In fact it contradicts the “no further cost or obligation” terms I agreed to and DirecTV affirmed when they removed the handling charge from my account on my May statement.

I made more than 8 phone call s to DirecTV and sent about 12 emails requesting DirecTV remove the charge from my account. In each of my communications to DirecTV, I ask them to remove the charge per the agreement which was made in March. Their standard response was the fee is valid and cannot remove the charge and that the representatives cannot change the DirecTV service terms which is posted in some obscure place on their web page. They do not even address the fraudulent sales pitch or the fact they have affirmed the “no further cost or obligation agreement”. They just simply state, “the fee is valid”, despite my request to have them address what the representatives told me or what their actions did my removing the handling fee in my May statement.

In the first few contacts with DirecTV, they would not even admit there was such a program offered but after numerous phone calls they admitted there was a program for regular HD Rcvrs but not the HD/DVR Rcvr. As a logical person, I attempted to try to understand why DirecTV would use 2 different approaches to deal with the HD and HD/DVR Rcvrs and this is what I found. One, there is no additional administration costs with a HD Rcvr as compared to a HD/DVR Rcvr. Two, the installation time and cost is the same for the HD Rcvr as it is for the HD/DVR Rcvr. Three, both the HD Rcvr and the HD/Rcvr must be leased from DirecTV. Four, both must be shipped back to DirecTV at cancelation of the service so they can lease them to another individual. Five, with the HD/DVR I had to subscribe to the DVR which means I paid an additional $5.99 per month to DirecTV by subscribing to the DVR service. Six, I paid an upfront fee of $66.33 for the HD/DVR Rcvr. So as you can see by actually having the HD/DVR Rcvr, DirecTV actually earned more revenue from me. I have not found a logical reason for the differing treatments.

Despite my best efforts to get DirecTV to remove the charge they will not remove the charge. I am asking you to intervene to assist me in getting the charge removed. Direct will not address the facts as;
1. DirecTV marketing and sales department made an agreement for no “further cost or obligation”
2. DirecTV affirmed these terms by removing the handling charge in May under the no further cost or obligation terms.
3. There is no logical rationale for treating the HD/DVR Rcvr.

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DirecTV awful company

Shame on Direct TV. After several years of doing business with Direct TV and thousands of dollars in fees for premium service, tivo's etc; I made arrangements to relocate to UT Knowing I would only be in a rental house for 6 to 12 months before finding a permanent residence; Direct TV told me they would suspend my account until I notified them. I was sent a $135 credit on payments made, which I never received. I called them to let them know I was moving and had never received boxes to send the receivers back and requested a pick-up of the boxes and HD tivo's.

I was told if I did not move them to UT and retain their service; I would be charged over $300 dollars for breaking my contract early? This was a total misrepresentation of what I had been told when I transferred their service to our new home in colleyville from a previous residence in Colleyville where i had their service since their inception. After seeing all the bad reviews on [redacted]s; I see this is a standard practice. Stay away from these guys. They mislead and blatantly lie. A terrible way to do business. Shame on Direct TV for shoddy deceptive business practices.

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Valerie
Valerie
, US
Sep 17, 2008 6:10 am EDT

Direct TV has no clue what it is doing. My bank sends payments automatically every month. I pay for the football channel separately. After the football channel was paid, Direct TV kept billing me for the football channel. Then they stated they have not rec'd payments. I keep faxing proof of payment (however this fax # has no phone # associated with it). If you have a question, that is a different # and those people do not know what you are talking about. Even after you repeat that you have paid, they don't get it but do state that the people at the end of the fax # should be able to look at the fax in 10 more days. At that point, I said turn the the ***** tv off. I am going back to cable tv. I have never been associated with such independence in my life. Sept, 08.

Valerie
Valerie
, US
Sep 22, 2008 6:47 am EDT

Direct TV informed us we could get HD channels with the package we ordered. After installations we could not get all the sports channels or the HD channels. Direct TV informed us that to get the HD channels we had to pay an additional monthly fee, but that is not what the installer told us.

Also the installer was not very professional, talked too much and was trying to get all in our business while he was here. I don't recommend Direct TV to anybody. I had to call them back to install all the boxes I asked for. I will pay the cancellation fee just to get rid of them.

Valerie
Valerie
, US
Oct 15, 2008 9:48 am EDT

Falling prey to the incessant advertising of Sat deals on TV, I decided to give Direct TV a shot towards the end of August, first of September this year. It took a couple of weeks for their installer to come. Got everything up and running.

For a couple of weeks, everything was fine. Then, my picture started to pixelate (blocky patterns) and audio began to drop out about every 10-15 minutes. Called customer service. Turned the Direct TV box on and off, as they asked. Plugged and unplugged it, as they requested. Still no resolution. Phone service rep suggests it might be my TV that's the problem. No way. The TV is less than a year old... a very good, very expensive big screen that had no issues whatsoever with my previous Time Warner Cable set-up. They said they'd send out a service person. But, the service lady on the phone took time out to explain to me that, while my warranty period was still in-effect, I should think about getting their 'Warranty' for an extra $6.00/mo to cover needed repairs after the warranty period. What? I explained that my previous Time Warner service never, ever required an extended warranty. When/if I needed a repair, they were on top of it, right now... no charge. She told me I essentially was lying to her. That Time Warner charged me for each service call they made after their warranty period. I'm a liar, now. Not wanting to get into a verbal sparring match with someone who clearly doesn't know what they're talking about, I politely disagreed with her and left it at that. Service person never showed up. No phone call to explain, or reschedule... they just didn't show up.

I wait, and I wait... for about 2 weeks. Picture gets worse. Audio gets worse. No service people ever showed up. Called again. After being on the phone for about 30 minutes, and being bounced from one person to another, put on hold for long periods of time in-between, I finally hung up.

Fast forward a couple more weeks... now, the picture freezes, no audio whatsoever. Finally, after a couple of days of freezes and audio malfunctions, the screen goes blank. Call service, yet again. This service person was a bit more thorough. We go through 'signal strength' checking on my box. I'm getting no signal whatsoever, now. She has me go outside to my connection box to make certain all the connections are correct, secure and tight. This was just installed. How am I supposed to know if the installer made the connections correctly? I comply. As best I can tell, the connections are indeed correct, secure and tight.

She finally admits that there's probably a problem with either the installation or their equipment. Again, she tries to get me to buy some sort of 'extended service warranty', even though I'm in the 90-day warranty period. I repeat that I've never had such warranty issues with Time Warner, in the 12+ years I had cable. What must be their mantra, she explains that Time Warner does indeed charge for this service, even though I know better.

I tell her I want to cancel Direct TV service. She sends me to a 'customer retention' specialist as she's not able to cancel my service. After being on hold for another 20 minutes, I get to talk to someone else. That person spends another 20 minutes telling me how much of a mistake it would be to cancel, for various (and mostly untrue) 'facts' about cable providers. Finally, I'm hit with... 'it will cost $400 to cancel your Direct TV service'.

Now, I'm livid. $400 to cancel a service that never worked correctly except for 2 weeks out of the 2 months I had it? The 'retention specialist' convinces me to give them one more try and sweetens the deal by saying 'I'll give you a free month of Direct TV'. But, she says a technician can't come out for another 10 days. NO! I'm not going through this with them. I tell the Direct TV rep as much. They miraculously find a service person to be at my home the next day. Again, the service person is a no-show.

I'm past livid at this point. I call to cancel. No talking me out of it this time. Enough is enough. I made a huge mistake in leaving Time Warner. Whenever I had an issue, at most, I had service at my home within 24 hours... usually the same day.

I tell the Direct TV rep that I refuse to pay for their SAT service that was woeful, nor their cancellation fees. I'm informed that it will just be charged to the credit card on file. I inform the rep that I'll contest the charges with my credit card company. I'm then told that if I do so, my account will be sent to a collection agency. But, if I wanted to dispute any charges, I could email Direct TV with my complaints and they'll respond within 24 hours. Well, it's been 48 hours... haven't heard a word from them.

Long and short of this, it's a breech of contract. I contracted for services (SAT TV) that were never delivered. Further, no cancellation fees should be imposed since I gave them ample opportunities to remedy it.

Stay away from these people... far away. Their service is terrible. They're dishonest. And, from the tactics used on me are any indication (and it looks like there are plenty of others who feel the same way), if it isn't fraud, it's the next best thing.

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Justin
, US
Jul 11, 2009 10:57 am EDT

Please allow yourself as a consumer all the correct information about contracts with this provider. If you own your equipment and it goes bad, Direct TV will replace it at no cost, but in doing so your are stuck with a contract extension. I have been a loyal customer for three years, just this week I found out that my contract runs through September, because a HD receiver was replaced last September (08). As the shock worn off, they told me that was in my contract. I ask what contract, the original expired one year from March 06. They continued to explain since a receiver was replaced, I now have a new contract. At which time I asked for a copy of the contract that was entered into in 06. Today I received a booklet in the mail explaining their contracts. THEIR CURRENT DAY CONTRACT NOT THE ONE I ENTERED INTO IN '06. I am trying to obtain information on how to proceed with an action against them. If anyone knows how please inform.

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Vince
, US
Aug 05, 2009 5:50 pm EDT

I am so upset. direct tv sent me to a credit collections agency for non payment of $90. I asked them what the bill was for and they said service in september/october of 2007 (bill was in california). i said that's impossible as i moved to Penn in june of 07 and did not move back to california until february of 08. i was with Comcast in pennsylvaia (penn) the whole time. furthermore, i paid them in full when i left california and even referred them to my nephew who was renting my home - he was in my home at the time of this ridiculous billing to me. they said i still owed the bill. that's ridiculous. i said where is my $50 for the referral. the said that because i owed them money they weren't paying me the $50. i don't owe them one penny!

my daughter first called them thinking it was monies owed for the equipment i still had, which was now in penn (i told them i was taking it and they said it was fine). so she mailed the equipment back and when they received it they mailed the box back to her (unopened) and said to return it in their box. they said they would send their shipping box in 3-5 days and then they would officially receive it. they never sent the box and that was June 2, 2007.

Now i call direct tv because i am getting collection agency notices. direct tv said they do not want the equipment back, i owned it now and said the bill was for not receiving the payment in 9/07. again, i told this rep that i did not use their equipment that i was in penn during this billing cycle and using Comcast (penn). i was going to use direct tv when i left but they didn't accept direct tv in the apartment building i was leasing in penn (i wonder why). so it sat there in a box in my penn basement. i was going to return to california sometime the following year so just kept it.

i have been on line for an hour or more and see hundreds of complaints regarding unfair business practices of direct tv. i am going to set up my own direct tv consumer complaint site and get enough complainants together to file a class action law suit. it's time direct tv pays for its outlandish business practices.

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1ollt
, US
Sep 05, 2009 2:16 pm EDT

Due to being out of work, I "bundled"with Qwest to have internet, phone and direct tv all together.No one ever mentioned I would be under a 2 yr contract.not Qwest, not the installation guy.It wasnt til I called to reduce our service to a cheaper plan that I learned I was being billed for movie channels, then I mentioned being out of work and I may have to disconnect all together and that's when I was informed I'm under a 2yr contract.And apparently if you break that contract you are charged a hefty amount.I felt scammed.The movie channels are free for a period of time, but you will be charged if you dont call and cancel.This is a ridiculous set up, just for some cable tv.My recourse, if I have to use it, is direct tv never got my landlords permission to install, which they are supposed to do.I dont want to be stuck with a bunch of charges if I cant pay my bill due to lack of work.

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Bermundto
, US
Sep 16, 2009 5:30 pm EDT

It all started when I had decided it would be nice to add HD TV to my existing Direct TV service, a few months before my two year agreement was up. When I called and had the HD service added they told me I would renew my two year agreement, I was fine with that I had been satisfied with the service thus far. The tech that was sent out to my house to install the new HD satellite was extremely rude, it was a snowy day and he told me he had fallen off a roof a few days prior and is now very scared of roofs. He told me his back was bothering him and his boss would not give him the day off and also makes him work very long hours. He said he didn't want to go on the roof that day and asked if I could reschedule, I said I will if I have to but I only have a weekday off every two weeks so it would be another two weeks until I could have them come out and install it. He told me I just don't get paid enough to climb up on that snowy roof if you were to throw in an extra 50 bucks or so I would definitely do it, and I blankly said no way. After an hour or two of him trying to talk himself into not doing it and an hour of him leaving to finish another job and coming back he finally crawled up on the roof and installed the satellite. He came down and installed the receiver and it didn't work. So he crawled back up to tweak the satellite and came back down and it still didn't work properly, he told me it was because it was snowing and when the snow passed it would work fine, and he left. Well it didn't so I had another tech out two weeks later to fix it, he did. A few days after he left it again didn't work. I only received less then a quarter of my HD channels and even those faded in and out. So I called direct TV and complained about the first tech being totally unprofessional and the second not fixing it and said I didn't want anyone else coming out to my house and I wanted to cancel service, because it didn't work properly. I spent a totally of about 8 hours on the phone over a two week period talking to different reps and supervisors. I finally found a level headed supervisor who apologized for all my troubles and told me she had removed my new two year agreement. So I thanked her kindly and a few days later after setting up a new service to come out and installed I called Direct TV back to cancel. They did everything they could to keep me they promised to not make me pay for HD service or the receiver but I could keep them and through in 6 months free of all the premium channels. I couldn't turn it down so I talked to my fiancee and we decided to wait 3 or 4 months until our original agreement ended and cancel. So those 3 or 4 months have gone by and I called them. They told me I am in contract until 2010, I got pretty mad and hung up. I called back today after I cooled down a little and explained to the rep the situation. He told me that the supervisor who told me she removed the new 2 year agreement, hadn't removed but escalated the account and asked to have it removed, which the commitment dispute people had denied and had said the agreement will stand from the time the HD receiver was installed, did I mention the HD receiver doesn't work?

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Yille
, US
Jan 23, 2010 10:47 am EST

To make this short, Direct tv salesman straight out lied to me about the service I would be receiving. All the calls in the world to them won't make a difference I know now. So I am forced to ride out my 2 year sentence with them and then I'm GONE! YOU PEOPLE THINKING ABOUT GOING TO THEM, THAT WOULD BE A REALLY BAD IDEA FOR SURE. AS YOU CAN SEE I'm FAR FROM ALONE HERE.

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Marge Reimann
, US
Sep 10, 2012 12:47 pm EDT
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It seems like nobody knows what the other guy is doing for a customer at the customer support center. I have ordered a HD receiver, they deducted the amount from my credit card already, and now I learn they cancelled the order. WHAT?

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kent phh
San Jose, US
Jun 17, 2010 4:26 am EDT
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Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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DirecTV prices-terms of agreement

I helped a spanish speaking friend sign up for DirecTV service through a bundled package with AT&T services. We spent over an hour on the phone with the AT&T representative to confirm all of the details on the package deal and pricing. During that initial order, we were quoted a price of $29.99 per month for twelve months for the Choice Extra package, plus the additional $5 per month per receiver (over the first receiver). He gets his first bill, and the price billed for the package is $57.99 with a price guarantee credit of $3.00 per month for twelve months. When contacting DirecTV, they say that once service is started, you HAVE TO either go online and sign up for the rebate, or call a special department and apply for rebate. This is the only way the quoted rate would be honored for a twelve month term. And it doesn't mean that your first twelve months will be discounted, just twelve months. So the first few months bills could be at the higher rate. So I went online, and followed the instructions for the rebate process, and found that instead of a $25 per month rebate, we were only offered a $15 per month rebate. DirecTV offered to contact AT&T and discuss the issue with them. This arrangement between AT&T and DirecTV is new (about two months). Directv finally tried to resolve the differences in amounts, but never was able to fully resolve the issue to the orginal amount agreed upon. It took me 2 hours of my time on the phone and the situation was not completely resolved. And then, if you want to take it further and go to arbitration (which you have to, cannot file suit), it will cost you a fee of $400.00 plus a $125.00 filing fee. Be very careful about the conditions of any agreements with DirecTV before you get service.

READ THE FINE PRINT. DOCUMENT YOUR PHONE CONVERSATIONS WITH PERSONS FULL NAME AND/OR EMPLOYEE ID NUMBER, DATE, and TIME. Get whatever you can IN WRITING. Don't trust that your oral agreements will be honored.

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unchienne
Valdosta, US
Feb 02, 2010 1:21 pm EST
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It seems ATT was as much at fault here as DTV...if not more.

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DirecTV charged for service that never was installed

I had moved into a new residence and took my Direct TV with me.
Within a month of living at the residence the landlord attacked and raped me. I immediately had to move it when I called Direct TV to tell them I was having to move again, they told me it would cost me. I said I was unable to pay to move the system at that time, since I had missed so much work due to the attack and rush moving situation. They agreed to temporaily suspend the account. The residence I moved into was temporary and I will be moving again shortly.
Direct TV says there is nothing they can do and send me a monthly bill for satelite service that doesn't exist not even a dish on the house . Previously I had been a loyal customer for years and this is how they treat there customers. I suggest not to use this uncaring, unsympathic company. The thing they don't realize is as soon as I got permanent residency I would have resumed the service. I guess I will go to collection because I refuse to pay $80.00 a month for a luxury I don't even have access to.

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daniel orphee
Randolph, US
Apr 13, 2013 11:45 pm EDT

my daniel orphee this is my address 6304 chestnutwest randolph ma 02368 tel [protected] ispoke to some one at direct tv and they have requested to send proof of payment in order to have payment reversed i do not have any acconts with direct tv and never authorizedthis payment i need this money to be reimbursed as soon as possible please contact me at [protected] thank you

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DirecTV taking money out of checking account without permission

direct tv added a sports package to our account with out our knowledge.when we got the bill we called and they said we had called and added this package and they could not remove it unless we paid for it first.we refused to pay the extra amount and just continued to pay our regular bill. they cut off our service and took money out of our checking account for over 500 dollars.when we called them they basicly told us tough.why isn't someone controlling what these thieves do?

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Update by koga
Dec 09, 2009 1:45 pm EST

I don't know if it will help or not but take what proof you have to your bank and tell them what happened. I did and the banks lawyers got me my money back. I did have to wait about a month. You can also contact consumer law in california and they will handle your complaint and maybe get you a little extra.

Krohn and Moss Ltd.
[protected]
Won't hurt to try

Update by koga
May 08, 2009 9:23 am EDT

itook my contract to my bank and complained to their lawyers.they not only put my money back in my account but they went after these thieves.

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John U
South Glastonbury, US
Dec 07, 2010 5:04 pm EST

I decided to try direct TV in addition to my cable, big mistake. The tech didn't show up on time and when he did show up, I had to leave for work. Yes, stupid me, I let him stay to complete the job in my house while I was out. When I got home that night what a mess. The direct TV didn't work and neither did my cable. When I went down cellar, [censor] what a mess! The tech had severed all of my cable wires and did a very sloppy job replacing with his own installing his own. Now I had 2 systems and neither worked. The next day I called Direct TV and told them that I was canceling my agreement with them. They told me that it had been over 24 hours since the rep had been there and that I was due to pay a $517.38 service fee. I told them to just piss off. I sent back the converters and remotes in their prepaid boxes and thought that was the end of it. 3 weeks later I got a letter from direct tv thanking me for my prompt payment via my visa card. I did no such thing but, upon calling visa they told me that direct TV had indeed withdrawn $517.38 from my account. Now the whole thing is in dispute with my credit card company. What a bunch of dishonest losers, STAY AWAY FROM DIRECT TV!

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M. Poulos
Arlington, US
Nov 26, 2010 9:43 pm EST

I had $656 taken out of my account with no warning as to when the transaction would take place. I bounced all my bills. I was told "it's our policy" and it's in the agreement. I subscribed over the phone, so I was not informed at the time of this "agreement". I asked customer service where in the agreement was this this small print indicating they can freely go into my account without warning...must be convieniently where the consumer cannot see it. He had me waiting along time as HE could not even find it! It all started with them at the time of hook up. They put the DVR box in the wrong room and would not come back to change thier mistake unless I paid $57 dollars. I was told I signed off before they left, but how the hell did I know it was in the wrong room. They were the ones with the specifics directions where to put it! What is their definition of "customer service"?...to take you money in an overly extended commitment to them and if there is any problem, they wave some [censor] "agreement" at you. They don't exactly ensure future customers and referrals. I won't ever deal with these theives again! I will tell everyone never to sign up with them either. It's fake customer service. They have the consumer over the barrel and won't take care of them in the least! [censor] em'

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PissedOffPerson20
Missoula, US
Jun 20, 2010 10:53 pm EDT

Direct tv just took almost 300$ out of my account which didnt even have the amount in it to cover that. How could that happen!? I've never gave them any permison to do that nor did i agree any where for this to happen. no my account is under my rent check is gonna bounce same with alot of other things and i'll get over draft charges for ever thing. Thanks direct tv you just [censor]ed me over and now instead of just paying them when i could I'm going to owe my bank like 500$ in [censor]ing over draft fees. [censor] you direct tv you [censor]ing suck!

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Direct TV Ripped Me OFF
Dallas, US
Dec 09, 2009 1:19 pm EST

I made a payment for someone.. they decided to cancel their service and a month later Direct TV takes the 500 dollars out of my bank account. AND... I dont nor have ever had DirectTV

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joemama32172
Albuquerque, US
Oct 08, 2009 4:48 pm EDT

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joemama32172
Albuquerque, US
Oct 08, 2009 4:47 pm EDT

I know exactly how you feel. they did the same thing to me, I had my rent due until i found out they took money out of my account with out my say so. So i payed for a bill board to be put up so they could lose the money they stole from me. I hope it makes them lose ten times the amount they took from me. If you are discussed by there unethical ways post this picture so people know about them.

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paul bartels
North Webster, US
May 08, 2009 8:49 am EDT

they just took $739.00 from my account.

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DirecTV wrongful billing

You are charging me for some unauthorized PPV movies that I did not order and absolutely did not watch. Come to find out these movies were Porn. I do not watch Porn. I dont knock those who do, but I don't and find them totally degrading. I called the office back in August 2008 to complain when they showed up on my bill. I told them what I am telling you now. Supposely, they were taken off the bill. After having so much problems with some of your customer service personnel and having been hung up on several times, I decided to go back to my original cable company and I am finding great satisfaction with customer serive and pricing. Now you are trying to withhold $26.94 from monies due me months later after I called to clear this matter up. I called your office several times to no satisfaction. The supervisor was too busy or not interested enough to discuss this with me. I am outragged and I plan to take this matter to the top. I plan to contact the PUC, congressman, newsman and anybody who will listen, because I think someone else may have had these same problems. I am on a fixed income and the econcomy is a mess. I trying to survive like everyone. I am a senior citizen with chronic kidney problems. I do not waste my money on such nonsense. I would like to contact Mr. Chase Carey because I need help in clearing this matter up once and for all. I returned my receiver 8 weeks ago, now they tell me I have to wait another 8 weeks to receive money that you automatically took out of my checking account which casued my rent check to bounce and caused me other financialy difficulities. I thought going to Direct would be better than Comcast, boy did I make one of the biggest mistakes ever.

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broken harded
San Jose, US
Aug 01, 2012 5:14 pm EDT

I told them my mother died and I Had to leave out of town and didn't know when I was coming back. its 4 months later and they took all my money out of my account I Got late fees and i cant pay my rent on time...that's really stress-full on top of loosing your loved one.

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DirecTV terrible service

I am the owner of a duplex complex in Clayton, NC. My duplex renters have Direct TV. During installation, your technician drilled through the foundation vent causing damage that allows insect to get underneath the house and also cold air to get underneath the house and freeze the pipes in cold weather. Also damage was done to the shingles while putting the dish on the roof which has caused some water damage. I would like to know if you have had this complaint from any other home owner.

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Valerie
, US
Sep 18, 2008 11:24 am EDT

The "installation specialist" came to install our new HD DVR service with Direct TV. We were so excited. The "specialist" took about 3 hours to install our satellite on the roof and the receivers. When he finished, he informed us that he didn't have any HD DVR receivers and that he installed a regular HD receiver until next week when someone would come switch them out. That is when the nightmare began.

The following week a different "specialist" came to finish up the job. When asked if he had our new HD DVR receiver, he said that we would have to purchase the one that had been installed last week before he could switch it out with the DVR. As he observed the work that had been done the previous week, he asked if Direct TV had done the work and just shook his head. He said the wrong wiring had been used and nothing had been grounded.

During that week, our brand new $3000 TV had developed a small green dot on the screen. Put the two together? After exhausted and numerous attempts to rectify the situation with Direct TV, we canceled our service. Two months later, our credit card was billed $1283 from Direct TV.

I called the credit card company and told them an unauthorized charge was made to my account. They told me to call Direct TV first. Of course I dreaded this conversation because I knew what a horrible company I was dealing with. Long story, short, they charged me a cancellation fee because we canceled our contract before two years. It didn't matter that we never received our HD DVR or for the service that they had been charging us for a DVR.

I am still in dispute with Direct TV but I advice against using them when there are so many other good providers.

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Morney
, US
Dec 17, 2008 10:59 am EST

Just a consumer aware with Direct TV.

I was a loyal customer for over 5 years and always paid online. This was until our dvr box decided to stop working the morning after they had sent one of their usual automatic updates to it.

I called the rep to be told I would have to pay $70 for a tech to come and look at the box, then pay an additional $300 if it had to be replaced. I had no time limited contract with them from being a customer for so long and thus I also found out that I owned the DVR box, so it was my responsibility that it broke.

You could imagine my surprise and I requested to speak to a supervisor, which after being on hold for ever, I was hung up on. I called back and was then told by a different rep that I also had the option to sign up for their monthly service plan which would eliminate the tech fee, but would be an addition $5+ a month. I explained my frustration that they were the ones in control of the box, I had done nothing to it, yet I have to pay for it. So why would I have to pay for a service when they could just send a signal and kill your cable box whenever they wanted too ... sounded like a scam to get you to sign up to their service plan ...

It took me 5 minutes to cancel my service with Direct TV and sign up on a much cheaper bundle package with Comcast. A few days past and I regularly check my bank account. I found that Direct TV had taken my last payment of $64 which was not even due yet, straight out of my account. I was not on any form of automatic payment with them, and had chose the option to pay 1 time only via credit card each time I paid my bill online. I called them to ask them why they had done this as it was not authorized, their answer was ... Oh we updated our contract agreement recently and you would have gotten a copy with your statement in the mail. If you cancel your account, we are allowed to take the remaining balance immediately out of whatever account you have saved with us online that you have been making payments with in the past.!.

So BEWARE of making any payment online to them through the direct TV web site. Stick to making them directly through your own banking system or send a check when you get your statement. If not you will get an unpleasant surprise with probably a lot of NSF fees to follow.

Funny thing is that they now call and send me junk mail trying to get my business back, not in a million years Direct TV, you lost a very loyal customer and your not the only ones to offer all those channels anymore, DUH!

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Silvio
, US
Apr 29, 2009 8:39 am EDT

After hearing of a $21.oo monthly discount available from Direct Tv while watching the race I called to check on it. I got a live person who wouldn't listen to what I wanted but sure wanted me to know I was behind on my bill. So after denying me the advertised $21.00 discount. I asked about the $35.00 credit from last month. She told me that wasn't in the notes so it didn't happen. So then I asked for an arrangement plan for my bill. After holding on for twenty minutes I was denied any arrangements because I got them last month and I couldn't just expect to have them again. So after five minutes of begging for a resolution specialist I was given to MIKE badge number [protected]. Mike is the highest person at Direct TV, he informed me and although he was sorry Direct tv would rather lose my business than grant me an extension no matter what kind of rough time I am experiencing. But he did note that I was a good customer and they will hate losing me.

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Barbara
, US
Jun 17, 2009 4:40 pm EDT

When you call to activate service they do not tell you, that you are signing up for 2 years and there is a $300-400 early disconnect fee. When the technician installs the equipment, you think you are signing for the equipment installed, but you are putting your signature on the 2 year contract. They do not tell you any of this. If you have to disconnect before the 2 years, then you are told you signed the contract and there is absolutely no way around it. They never ever wave the fee, that is company policy. This is blatant false advertising practices. When you try and talk to them, all you get is 'you should have been told at sign up about the contract, if you were not then the technician should have told you. Well what do you do when neither one of them told you about it?

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Lisa Anstett
,
Jun 22, 2008 6:44 am EDT

I was contacted by Direct TV to initiate service. I informed them I lived in a 2 story home and they would need an extended ladder to install dish. It took 3 attempts to connect. The first attempt was an 8 hour waste of time that resulted in the technician placing a large bracket on a side roof on the front of the house. We did not wish for the dish to be visible which we communicated to the technician. He did not have a 40 ft ladder so after 8 hours of attempting and placing the bracket in the side roof and not being able to get a signal... he rescheduled us. The second attempt the guy was an hour late. I called to check on the appointment. Customer service told me he would be there shortly. The guy did show... in a rental vehicle without a ladder as he'd been in an accident and was told by his boss he would have to come to inform me in person. The technician was obviously shaken. The third attempt... the ladder was long enough but the technician said he needed a second person for safety to hook up. After 4 hours, my husband ended up assisting with the installation. The hook up took all day. When the technician went to make the connection call, they had us signed up for a different service. This of course took forever to straighten out. I called to complain about the start of this service. I was transfered several times and finally connected to someone (in India) who said he would give us some free service time, provided an address to send my roof repair issue, and promised great customer service from then forward.
We were never able to get the promised HD channels even though we had a HD TV and a HD receiver. Most of the time we had to restart the system or call into customer service (10-15 min call each time ). The end result was I missed the first 15 min. of just about every show I wanted to view. If I scheduled it to record, it would just miss the show all together. I scheduled 3 technician appointments. One third of the time they would show and not be able to do the job due to inadequate equipment. After several months, no compensation for time and trouble with the hook up and no reimbursement for my roof repair. I called to cancel my service, the CS person talked me into allowing "the best technician they have" come out. He came without a ladder on the scheduled day. Rescheduled for 2 days later- while at our home, he stated because of our location and the large oaks, we would most likely always have difficulty. 2 days later, I went to view a program. Got the familiar error message and called to cancel service. I thought after me taking off work 3 days to allow installing the darn service, having my husband in danger as the technician's assistant, missing the first 15 minutes of my few favorite shows during the entire service time, not being able to view HD channels, and last but not least... canceling a football party since we were not able to view the game they would waive the early termination fee but they are charging me and have not addressed any of my complaints. I would advise against doing business with Direct TV. The contract with them is one way only.

Lisa Anstett.

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Patrick
,
Sep 27, 2008 2:41 pm EDT

I had Direct TV for less than 2 weeks. Took 2 trys to get them to hook it up. Then roofers replaced roof and took off satilite dish. Was told it would take 3 weeks to reinstall. So I cancelled. Got a bill for $388+ but customer service rep agreed I shouldn't have gotten it. I thought I would try one more time. But no deals and not even the same price I had before. The rep was very cocky and rude. Unbelievable. They did everything they could to NOT get my business.

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Sonny
Peoria, US
Jan 08, 2009 5:04 pm EST

January 8, 2009

Customer Service
DIRECTV, Inc.
P.O. Box 6550
Greenwood Village, CO [protected]

Dear Sirs:

Would you pay for a service you are not receiving? I think not. That is why I am writing to you. I am a retired person living on a fixed income and switched from Comcast because I thought you would be a better deal. I was mistaken.

I have had Direct TV for a little more than a month and have had to call you six different times now. I told Pam today that I want the boxes sent so I can return your equipment and want this disconnected with no charge or I am filing a lawsuit for repairs to my home, for lack of service, and stress.

1. The initial installer came, busted through my concrete basement wall and ran a wire that hangs down into my family room to hook up the TV there. It was the best he could do according to him.
2. The initial installer hooked up my bedroom and the TV came in black and white. He said it was the best he could do.
3. I was supposed to get up to 4-6 hookups for signing up but did not because this guy had to get home to dinner. He told me and a friend who was visiting that his wife had dinner ready. He did not show up until late evening. I was told to call again for my other hookups.
4. My service went out and I was told I had to wait 5 days to get someone out. The service came back on the day before. I was expected to wait 5 days for service. Not acceptable. I did wait and finally got the bedroom TV to work after somebody came again, however, a line is draped across the back of my home like a clothesline. My new siding has holes in it.
5. The initial installer put the dish on my brand new roof when I had asked for a pole in the yard. I just had this roof installed this past summer. Now I have a dish sitting on my new roof. Who is getting that off and fixing my roof now?
6. I made another appointment and was told I would have to pay $300 to get my living room hooked up. I requested a supervisor. I was told by a “Tyler” he was sorry for all my trouble and a supervisor would come out to my home today, January 8th, between the hours of 8-12. He told me the supervisor was not on a schedule and would probably be here at 9:00. Nobody came.
7. I am an organist for funerals, as well as a substitute teacher. I turned down 3 offers because I sat at home and waited for your people.
8. I have a TV in my living room that is not hooked up that I can not watch. My other bedroom hookup was never done. I only can see TV now from my family room with the wire hanging down and the hole in my wall.
9. I called twice today, the second time speaking with Pam. I told her the story again and I want disconnected and for her to send me the Federal Express boxes so you can have your equipment back. She was not nice and told me I had to pay a penalty of around $400 for disconnecting. I protested and told her I never received what I was supposed to get. She is still sending me a bill. I already asked my attorney and was told this is unilateral and benefits only you and not me.
10. I called my credit card company and cancelled my card so you can not charge me.
11. I called Comcast and they are reconnecting me at the pole for $104.48.

Your company is absolutely terrible. I have damages to my home., wires hanging, no TV service in two rooms, your people treated me like crap, I had to wait about 5 days every time I called back to complain, the supervisor never showed up, I could not even see your service during our last ice storm, I went nearly 5 days without any TV, and you want to charge me? I think not. I am out repairs to my home, having someone come and redo my roof taking your dish off, and I am out income.

If I do not hear from you in two weeks, I am forwarding this letter and my documentation to the following: You are not stealing from me without a fight.

Attorney General State Of IL
AARP
Better Business Bureau

If you do not write me off totally, I shall be forced to file suit to get your company to leave me in peace.

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d williams
Fort Worth, US
Dec 02, 2009 12:20 pm EST

I had Verizon Fios and I thought the service there was bad so being the smart guy I am I went to DIRECT TV! What a mistake this is the worse service I have ever had. I have had a box that has not worked since I received it. I called Direct TV and was told I would have to pay a service fee to get this box fixed. Well I paid the service fee and the box still does not work so I phoned Direct TV and I am now told I will have to pay another service fee. When I signed my contract I signed for 18 months so when I called Direct TV i politely informed them the after the 18 months I would drop the service at that point I was told that because I have a HD box my service is now 24 months. THIS COMPANY IS THE WORSE COMPANY TO DEAL WITH! To everyone who is thinking about getting this service please think twice had I been warned I would not be in this mess. I am one very unsatified customer!

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Forry
, US
Jan 19, 2010 12:39 pm EST

If you value the truth and honesty of a company then do NOT deal with direct tv . DO NOT give them any credit, debit or bank information. they will tell you you have thirty days to try their service... we cancelled within six days and they just took $506.06 out of our account for "EARLY TERMINATION FEES" they have been giving us the run around since we started with them in oct. and ended in november. NO corporate office to talk to, no legal department to contact... SO IF you really want to go thru major hassles to try their service, which isn't what they sell you over the phone when you receive it. and if you want some company getting into your personal money accounts... then go for it!

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Dawson Tx.
Spring, US
Jul 22, 2010 6:44 pm EDT

My husband & I have had service with Direct TV for more than 10 yrs. We needed to have our old equipment updated to HD. Which ment that a tech. would have to come out replace dish on house & install new HD DVRs in three rooms. Made Apt. to do so & Contracted co. for Houston area never showed. Made many phone calles, were told that theywould be out at later time in day 2 diffrent times tech. was running behind. then finally were told they were out of equipment needed to up grade. Need to reschedule apt. Did so. Still No one showed for apt. were to come later in day still no show 2 times again. Finally after waiting most of day tech showed. Tech. came in(non english speaking) looked at dish on house & said I can't up grade. We do not install dishes on dewellings. can't change equip. gave me his phone with superviser on other end he told us the same thing plus a few choice words & had his techs leave. No work done. We had Direct TV install orginal dish & they changed it out one other time each time putting it on the roof where it was. Don't know what the major malfunction was this time. other than just didn't want to work. In our neighborhood Due to Deed restrictions that is where the dish has to be placed. Never was an issue before. Called & complained again to Direct TV with no results! Have a list of many complaints on account with Direct TV they just don't seem to care! Will now switch to another Co.

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DirecTV bad choice of sirus music chanels

Lol! I've had direct tv since 2002. Went to cancel and was told my "contract" went thru feburary 2010. I bought a receiver at best buy new, since they kept sending me factory conditioned ones that ould get hot and conk out in 90 days.
Since they/direct tv had to "activate" this purchased from best buy receiver.
They/direct tv view this as a "contract". - lol! Have people heard of anything so bizarre? I purchased the receiver. Oh well, they direct tv said that it I cancelled them before hand they would ruin my credit.
Direct tv does not carry the sirus station sirusly sinatra. They dropped that stationfrom the listing. Alot of older people who are home all day like that station. Incorrect billing, bad music chanels, the list goes on. I wonder what they will blackmail me with when I do drop them in feb 2010. Sad c companies resort to these type tantics.

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DirecTV directv fraudulent business practices

I had been a Directv customer for 6 years when I asked to be upgraded to a HD Receiver. They sent me a receiver. When I tried to connect the receiver a message popped up on the screen telling me to call customer service. When I did they informed me that I needed a new dish, so I scheduled an appointment
for a technician. The technician arrived and told me the new dish which was much larger didn't fit on my balcony in the city and didn't get "Line of Site", so I cancelled my account and returned the receiver. A month later I received a bill for $413.84. I called and they told me I broke the verbal (which is questionable legal practice anyway) contract because I didn't complete the 2 year service. I wrote them two letters and called them over 20 times, and every time they told me it was a valid charge. There were four or five representatives who told me that I shouldn't be charged, but they said they were powerless to do anything about it. One person who seemed to try very hard was a person by the name of David in "Retainment". His DirecTv employee number is #413235 (his manager is named Basil). HOW COULD IT BE A VALID CHARGE WHEN I WASN'T ABLE TO EVEN USE THE EQUIPMENT THEY PROVIDED ME AND BASED THE CONTRACT AROUND...
Now they have a collection agency calling me twice a day, and I am left helpless. I will probably get a bad mark on my personal credit report because I cannot in good conscience pay hard earned money to a company whose engaged in fraudulent practices.

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Update by Ryan
Jun 10, 2009 9:29 pm EDT

Satan,

But I want Directv so I can order vintage adult movies and watch your Mom suck and swallow in Ghetto Boyz 6.

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David1971
Champaign, US
Mar 03, 2010 9:53 am EST

To the person that works for directv your company is sleazy, I don't know how even the owner of directv can defend it.Look around you every state is sueing you for bad business practices and directv still thinks they're doing nothing wrong.I under stand you get a pay check from them, but anyone who thinks directv has good ethics should be delt with like a lame horse.

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John and Pat Zimbrick
Madison, US
Oct 18, 2009 1:34 pm EDT

We were astonished to receive a bill in the amount of $463.79. when we cancelled the day after they put it in. They said we needed another remote plus two additional upgrades to get the programs we wanted. We wanted to get the same programs we had with Charter communications. They put a dish on the roof and ran the black cable on the outside of the house It was unacceptable. We returned all the equipment furnished by their returned box. We also received letters and calls threatening to put a bad mark on our credit report. We sent a check in the amount of $250 on August 26 to attempt to satisfy the claim. I feel the company also has fraudulent business practices. We are very disappointed in Direct TV's business proceedures. John and Pat Zimbrick

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josephthegreat
, US
Aug 25, 2009 3:52 am EDT

i recommend prepaid legal! you can visit my website at www.myspace.com/josephelpme

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what ever
Memphis, US
Mar 20, 2009 3:09 pm EDT

I WORK FOR DIRECTV THERE IS A WAY TO GET THAT CHARGE REMOVED LET ME ASK YOU DID YOU ACTIVATE THE HDDVR RECEIVER BEFORE THE TECH CAME OUT TOO INSTALL THE DISH

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DirecTV charge to repair new equipment

What a joke, My TV looses the signal about every 10 minutes since the installation and they want to charge me to look at it. The system is about 5 mounths old and had never worked right. The coustomer service is just terrible! The had a rate increase after 5 months of service that they just passed along. I made a big mistake with this company and can wait to cancel at the end of the contract!

Do yourself a favor and use another company!

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Tazspiel
Clearwater, US
Jan 18, 2010 12:37 pm EST

I have the same issues, and they charge the "repair" fee, or pay $400 to cancel contract. Nevermind that my service hasn't worked for 2 days. Ironically I had the same 5 month increase...I hate this company, and if it was not for the n.f.l ticket, I would not be with them. Awful service!

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DirecTV false and; deceptive billing/advertising

December 2008 I looked up Direct TV’s ‘special packages’ on the internet. The package I was interested in was the Choice Xtra for $34.99 for 12 months. The package included up to four room installation, a free HD DVR service upgrade, free local channels, 3 months HD service, 3 months free HBO, Starz, Showtime.

What I got was 2 Receivers, 1 DVR service that they are charging me $6.00 per month (this was supposed to be free), Showtime for 3 months and I did not receive HBO or Starz. I had a 2 room installation and the local channels.
The very first bill I received was for $130.99, this was for 12 Jan. 2009 to 8 Feb. 2009. I called Direct TV and spoke to the ‘special’ billing area someone named Jennifer. She told me the $18 had not been applied, that I was supposed to submit the rebate on line and it could take as long as 8 weeks for it to show on the bill. She said she would apply the rebate and it would be automatic.
I just received my 2nd bill and for less than 8 wks of service I was charged $165.00. I have called Direct TV 17 times. And 17 times I have been given different prices, different billing dates and different stories. Yesterday I called again and was transferred to "JOSH" who I doubt was even out of high school. I told him I wanted the package price that I was promised. HE LAUGHED and told me I was not going to get that price and if I didn't like too bad, cancel...! I was also told I was charged from the day (12/17/09) that I called to make the appointment for installation?
Someone needs to step in and hold Direct TV accountable for false and deceptive advertising, sales contract violations for fraudulent sales and billing written, stated and implied by leaving out details or omitting facts for financial gain.
If anyone knows of a class action suit against Direct TV, PLEASE let me know...

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Terri L.
, US
Oct 28, 2009 5:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem. It took me numerous phone calls and insisting talking to a supervisor. It took me 3 months before it was all straightened out. They finally gave me a credit over 6 months that ended up being a little more that I was mischarged. You have to be persistent about talking to supervisors, it took awhile but I finally was able to talk to one.

They used to have excellent customer service, I first had service form 2000 to 2007 when I had to cut it off due to financial reasons. I have an old HDTV, when they came out they didn't have tuners built in and I got a special deal when I first bought the tv that included a HD Direct TV tuner and installation. It would have cost another $1000 if I wanted to just buy a non Direct TV tuner anyway. The old tuners like the one I first had would also work with a over the air antenna. I used the tuner after I stopped my Direct Tv service in 2007 but it finally quit working. I bought a new one hoping that it worked the same way but once I got home I realized there was no way to hook up a normal antenna, so I hooked my Direct TV back up, instead of getting another digital tuner.

They need to pay more in order to keep well trained staff, rather than train them and then the good ones leave to make more money elsewhere, once they have the required experience to qualify for other jobs.

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DirecTV additional charges

After having Direct TV service for over a year, we decided to add another "box"
receiver to the third bedroom, simple enough I call Direct TV to ask what the cost would be. They quoted me 79.99 for the receiver and installation. So I agreed to have them come out and add the "box" to the other room.
My normal Monthy bill is $ 68.36. When then following bill came it was $251.02 for current month.
they charged me a delivery and handling fee of $19.95,
Installation of $80.00
Standard receiver Upgrade of $69.00
almost $ 170.00
I had called them to see if there was a mistake and they repiled that "that was the charges " and they could not help me. I was shocked to hear them say that,
so with much furstration I asked to cancel the service as I felt I was misrepresented in the cost of adding a "box".
There response was that if I canceled I would have to pay an early cancelation fee. She told me that because I added the extra box that it statrs a new agreement in which I must keep for 18 months.
My advice is to ANYBODY THINKING OF GETTING DIRECT TV, DONT DO IT!
THEY WILL RIP YOU OFF IF GIVIN THE CHANCE.

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MARIANA ALARCON
Canyon Country, US
Sep 20, 2012 6:39 pm EDT

After i signed thee contract withe direct TV it was a night mare.
My normal Monthely bill was going to be $82.00 withe tax, when the following bill can was for 165.00 for current monthe. and theey tell me theat i have to call ATT so theey can connect me thee Internet and theey charged me a delivery and handling fee and thee box plus one monthe service $133.05, I had called theem to see if theere was a mistake and theey replied theat "theat was thee charges " and theey could not help me. I was shocked to hear theem say theat,
so withe much frustration I asked to cancel thee service as I felt I was misrepresented and theey tell me theat if i cancel thee service theey will charge me $480 and i asked why ?There response was theat is early cancellation fee. so i said OK I'm not going to cancel i will try to understand, and now theat I'm move to anotheer house i call to transfer my services to my new address theey tell me theat i have to pay $240 because i don't thee thee 6monthe yet ! what is wrong withe theis people is my big mistake to change to DIRECT TV ! My advice is to ANYBODY THINKING OF GETTING DIRECT TV, DONT DO IT!
THEY WILL RIP YOU OFF IF GIVIN THE CHANCE.

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

How to file a complaint about DirecTV?

**Guide on Filing a Complaint Against DirecTV on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with DirecTV in the 'Complaint Title' briefly and clearly.

4. Detailing the Experience:
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
- Provide relevant information to support your complaint effectively.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure it effectively conveys your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against DirecTV on ComplaintsBoard.com.

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Contact DirecTV customer service

Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

Website

www.directv.com

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