Direct TV / prices-terms of agreement
I helped a spanish speaking friend sign up for DirecTV service through a bundled package with AT&T services. We spent over an hour on the phone with the AT&T representative to confirm all of the details on the package deal and pricing. During that initial order, we were quoted a price of $29.99 per month for twelve months for the Choice Extra package, plus the additional $5 per month per receiver (over the first receiver). He gets his first bill, and the price billed for the package is $57.99 with a price guarantee credit of $3.00 per month for twelve months. When contacting DirecTV, they say that once service is started, you HAVE TO either go online and sign up for the rebate, or call a special department and apply for rebate. This is the only way the quoted rate would be honored for a twelve month term. And it doesn't mean that your first twelve months will be discounted, just twelve months. So the first few months bills could be at the higher rate. So I went online, and followed the instructions for the rebate process, and found that instead of a $25 per month rebate, we were only offered a $15 per month rebate. DirecTV offered to contact AT&T and discuss the issue with them. This arrangement between AT&T and DirecTV is new (about two months). Directv finally tried to resolve the differences in amounts, but never was able to fully resolve the issue to the orginal amount agreed upon. It took me 2 hours of my time on the phone and the situation was not completely resolved. And then, if you want to take it further and go to arbitration (which you have to, cannot file suit), it will cost you a fee of $400.00 plus a $125.00 filing fee. Be very careful about the conditions of any agreements with DirecTV before you get service.
READ THE FINE PRINT. DOCUMENT YOUR PHONE CONVERSATIONS WITH PERSONS FULL NAME AND/OR EMPLOYEE ID NUMBER, DATE, and TIME. Get whatever you can IN WRITING. Don't trust that your oral agreements will be honored.
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