Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews & complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DirecTV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews & complaints 2197

Filter reviews by rating
5
8 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest DirecTV reviews & complaints

ComplaintsBoard
S
6:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV unable to order pay per view movies

I am writing in response to the fact that I have been paying Direct Tv for five years and am still having problems. I have never been late with a payment or missed one. I am terminating my service next month. I have been over charged and not able to order pay per view movies even though I have paid for the month. They put my on hold for an hour at a time and many times they disconect you. Buyer beware. I spoke with two managers tonight, Rachel from a North Florida call center, badge # LKC1424 and Maryann badge # LKC1711. They would not even listen to the problems I have been having.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Steve Hedrick
Omaha, US
Mar 20, 2013 9:10 am EDT

I have had the same issue for almost two years not being able to order pay per view. Unfortunately, they hold everyone hostage with Sunday Game Plan and other exclusive products. If you check the BBB, they have had a constant "F" rating for years now. They and the cell phone industry are the only people I know who punish customers for loyalty.

ComplaintsBoard
I
12:13 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV direct tv holding mailed payments until after due dates to collect late fees

I have been a Direct TV customer for a few years now and in the last year their service has went to hell. In the last few monthes they have held my payment that I sent via US Mail until after the due date. They then disconnect me and expect lates fees to be paid. I am mailing first class mail to the payment center for Direct TV in Carol Stream, Illinois from Peru, Indiana. It DOES NOT take over 12 days for a first class letter to go from Indiana to Illinois. Their reps on the phone are hateful and half the time cannot speak English. they told me that is the chance I take for mailing my payment instead of paying electronically. They are punishing me because I refuse to send it other than US Mail. When this happens and they hold my payment, it "Miraculously" shows up the DAY After they have disconnected me when the payment has been mailed close to 2 weeks before it was due! Has anyone else had this problem? Let me know! I am filing complaint with the BBB on them. Its very sneaky and shady!

Read full review of DirecTV and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
D
D
Direct TV Ripped Me OFF
Dallas, US
Dec 09, 2009 4:22 pm EST

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last

D
D
dick bowman
Middle Point, US
Oct 21, 2009 8:23 pm EDT

lets start a class action law suit to STOP direct tv illegal business actions. Another Bernie Madoff Please pass this on !
Thank you

M
M
MaybeYesMaybeNo
, US
Sep 05, 2009 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can't you file a complaint with the FCC? That would get their attention.

ComplaintsBoard
W
5:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV instalation at wrong address

i ;used to live at 573 isbella ave and than i moved to 213 5th st apt 2-c charleroi pa 15022, all in the same small town due to the other occupants of my former address ithey had direct tv installed and for one te old work order was used with old addressof 57 idabella ave and than insteadf of it being pulled out through error and new installe in my new address of 213 5th st apt 2-c charleroi pa 15022 its still there and my wife hlas tried to get it moved here but your people have been rude and ;unhelpful, last resort is to contact you and the att. geneal here in pa, e and let them settle the case but i think youll be able to do the job for us thank you

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
3:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV terrible service!

I am disgusted with the service. The attendant Stephanie badge #409782 was incredibly rude and argumentative and not willing to assist in my concerns. She put me on hold and for 20 minutes before I hung up as she said she was going to get me someone to talk to and never did. It was obvious that she was not going to further assist me.

I have had nothing but problems with the service and am completely disgusted in the way they treat long standing customers. My DVR was not hooked up correctly so my High Def as not coming in. When someone finally came out, they decided to charge me for the service call.

I will be moving in the next 6 months and I will be more than happy to discontinue the service and will never recommend the services.

Read full review of DirecTV and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
Valerie
Valerie
, US
Feb 07, 2008 12:00 am EST

I worked for DirecTv for 9 months, but I finally had to quit because I couldn't stand how the company treats its customers. I felt like I was an immoral person because of the immoral policies the company has. For example, DirecTv decided to change a very important policy. Supposedly they sent out information regarding this, but every single customer I spoke to who was affected by this said they received nothing of the sort. The policy change was this: If a customer closed their account with DirecTv, if we have their credit or debit card information on file, and if there is still a balance owed on the account, they will immediately take out the money owed from your credit or debit card account. Nice huh. Oh, and since no customer knew about this policy and were not informed about it when closing their accounts, many people incurred charges from their credit card or bank accounts. The policy also stated that we cannot refund any of this money. Basically, they're screwed.

Also, about 50% of the calls I received had to do with a problem with the satellite system. These satellite systems don't work. If you order this system, you will have problems with it at some point or another, and usually it will be a major problem that you the consumer has to pay for out of your own pocket. Unless you have what is called the 'Protection Plan', which costs $5.99 per month. You're still paying for it.

Another thing is, when people order DirecTv for the first time, they either aren't informed about a lot of things, (such as a 'free' magazine that you'll be charged for after 3 months, or that you will be charged hundreds of dollars if you decide to cancel the account) or people were told they would be getting a package for so much per month, end up getting charged for something completely different, and if they want to change to the original offer, that cannot be done and they have to get a package at a regular price.

One of the commercials that DirecTv has going right now is promoting their HD service. They advertise that you can get a package with HD starting at $29.99 per month. This is a lie. Packages do start at $29.99, but this is the basics of basics. It doesn't include any real channels that you would get with basic cable. You can add HD on for $9.99 a month. Just to let you know, most of the HD channels are sports channels that you can only get if you order an insanely expensive sports package, local channels that many people can't get, or channels that you don't really watch. Oh also if you have the least expensive package, the only HD channels you can get are your local channels.

Now I will let you know about the sports packages. They are a ripoff. The NFL package is about 300 dollars. The prices go down from there, but DirecTv is making a huge profit off of these packages. Oh and if you want sports in HD, even if you have the HD package, you have to order a separate sports HD package at 100 dollars.

Another ripoff is when DirecTv decided to add new HD channels. Everyone has a receiver that you need in order to get the service. Since DirecTv 'upgraded the type of HD feed', not only do you have to pay for crappy HD channels, but you also have to order a new receiver if you want to receive these HD channels. These start at 99 dollars.

I would say that 85% of the calls I got a day (on average 200 calls) were from people who not only had a complaint but were enraged by a variety of DirecTv's mistakes or practices.

I suggest that if you want something more than basic cable, go with someone like Time Warner Cable.

Valerie
Valerie
, US
Dec 23, 2007 12:00 am EST

Can't get HD channels on abc, cbs, nbc, or fox because we get them as local channels.have to pay $9.99 a month for HD access that only gives you half as many HD channels as local cable. When they advertise that you get 70+HD channels. I have maybe 20HD channels that are worth having and maybe another10-20HD channels. That seems like a far cry from 70. Then my wife calls to talk to there customer service and they tell us well you have 2 year contract with us now so deal with it. I never signed any contract so how is that legal.

W
W
William K. Watson
,
Jan 30, 2008 12:00 am EST

I terminated my service on 1/20/08 due to the inability to view television programming using their equipment. In an attempt to solve the problem i was sent 3 DVR's of which non worked properly because they were refurbished models. I called on numerous occasions and even spoke to a supervisor but was told I would have to pay to get a NEW DVR. I decided to give it one more try and tried to use the old Hughes receiver which I still had so they sent me a new activation card. Still had the same reception problem. I got my final bill on 1/29/08 and was shocked to see an amount of $273.01. It should have been $10.51 plus tax. I called and after spending over 30 min. waiting for an explanation I was told that since I changed to the DVR my account was given a mandatory 18 mo contract which no one had told me about so they charged me an early cancellation fee. I tried to explain to (Matt) the service representative that I did not sign nor was I ever told of this. He said that it was in my original contract (that was back in 2004) and that they did not have to explain that to me. His supervisor would not speak to me this was on 1/30/08. How can they try to charge for something you don't sign for or know anything about? This is ludacrist. I think the President of Direct TV should know what poor service they provided at the service center and how dissatisfied their customers are.

G
G
Gayle Miller
,
Mar 21, 2008 8:17 am EDT

When I first moved to Virginia, I had DirectTV installed at my new home. The service was appallingly bad (every little breeze seemed to whisper "no service") and the costs, rather than the amount promised, were always at least $20-$30 higher than agreed. Finally, in frustration, I canceled the DirectTV Service and went with Cox Cable. Imagine my surprise when I checked my bank balance this morning and discovered that the money needed to pay for my car repairs which had been resting quietly in my bank account, was suddenly GONE due to DirectTV, without authorization and without my foreknowledge, raided my bank account for $257+!

I did not have a contract, but DirectTV is claiming I did. There is absolutely nothing I can do about it at this juncture except to warn everyone that they are SCAM artists who can deliver POOR SERVICE and still collect more than was originally agreed to on a regular basis!

DO NOT SUBSCRIBE TO DIRECTTV. Let my experience with these hucksters be your warning!

N
N
Not happy with paying early termin. fee
, US
Sep 12, 2011 6:55 pm EDT

If you can avoid this company...please do. I've had direct tv for a year, only becAUSE VERIZON FIOS WAS NOT AVAILABLE in my area. Verizon partners with directtv and offered this as an alternative. I was hesitant because its a satelite dish company. A lot of times with satelite you lose your connection due to certain weather. I had the service put in my name and some how the service ended up in my husband's name(?) which screwed up the combined billing with Verizon and Directtv. It took a lot of phone calls, headaches and weeks before the situation was corrected. It was VERY frustrating. I am now moving to a place that already has internet and cable thru another company. I have no other choice but to cancel my direct tv services because of the setup at my new place. I don't have a choice. I cant transfer the service. Directtv is still charging me for the early termination fee. The contract states that if you move, you have to transfer the service with you to avoid the fee...I cannot. I don't have a choice. Do not go with Directtv...TOO MANY HEADACHES...besides who needs satelite these days anyway. I want to watch tv and not have my show interupted just because it rained.

E
E
Edieahmeen
Carolina Bea, US
Jun 08, 2010 10:40 am EDT

I completely agree with you. I have had the service about 3 months now and every month there are new unauthorized charges on my verizon bill from direct TV(I have the freedom bundle). I can get them through Verizon after I'm on hold for a while, but can't get in touch with them via there own numbers. At present my receiver is not working and I can't get in touch with them, to top it off my husband is dying and unable to get out of bed so its really all the entertainment he gets besides reading and the internet. So if they tell you you're getting a discount just go ahead and figure on paying 30 40 dollars more in"other charges". I was quoted to get Direct TV, high speed internet and home phone all on 1 bill for 99 dollars but when I get my bill its more than 200. I have had to call Verizon every month to straighten this mess out. They will remove usually a couple charges but it stills ends up being way more then you anticipate. So I will continue trying to reach customer service if you can call it that. I have been trying for hours with no luck. SO DEFINITELY DIRECT TV HAS AWEFUL CUSTOMER SERVICE, SAD TO SAY, because they could help a lot of customers if they would just upgrade and care about there customers by providing excellent customer service as some say.

T
T
thegreyarea89
Ocala, US
Feb 23, 2010 2:15 am EST

The president is probably the one who came up with the niffty way of charging all of those "fees" that are stated in your so called contract, that they expect you to memorize and know by heart for the next however many years.

D
D
devils advocate
Boise, US
Feb 09, 2010 2:50 pm EST

If you are not getting your locals in HD it is because a: those cahnnels were not participating in HD at the time or b: DTV did not have them available yet, and I am sure you were told that. Don't blame DTv if you choose or only like 20 of the HD channels they have to offer. One man's trash is another man's gold mine. Get it!

M
M
moe
,
Apr 26, 2008 9:43 pm EDT

I just had to deal with a customer service agent at Directv
iv never been treated so poor! and rude - it was like trying to talk to wall ! the customer service agent refused to help or do anything to help me or my system! I asked for manager over him, he again refused me ! What happend to the Customer is always right ! and customer Service first ! its out the window with Directv ! total idiots in c/s dept !
I went online and my account is not listed, as I opened it the 2nd week directv came out ! as I have all the old rca equipment still working ! so I can get online without a password or screen name that is long lost ! or reset them !
clearly the company is trying to stop people or customers from
ending or cancle there directv subscription ! iv had enough
they worse than credit card companys ! no way out ! as yet !

who do I contact next ? as cant get anywhere with dtv
and would like to discountiue the service totaly.

S
S
steve
,
Apr 21, 2008 9:27 am EDT

Too bad someone at Directv did not tell me about the expired package that I had, expired base packages which is TOTAL CHOICE for $50.99 plus $3.06 tax.
I spoke with a service rep about one week ago about obtaining the sports package. She informed me that I could get this package for $7.00 for 3 months rather than the $12.00 currently being charged.
I believe that during our conversation she flipped a switch and I received the sports pack, less channel 622 for about 5 hours.
I know at Directv that anything can be done to obtain addition channels AT PROBABLY NO ADDITIONAL COST TO THE SUBSCRIBER.
Now what channels are you going to erase from my package. Still have every one except channel 215, which by the way I only discovered about 1 week ago. Too bad I love hockey so much.
I just received an increase of about 3 dollars last month. I"m wondering when a new increase will happen, perhaps in one year.
I've been a Directv subscriber for more than four years. Do not tell me you cannot add channel 215 to my current subscription with out raising my base price.
Look forward to the next email Steve Zimmett

ComplaintsBoard
D
9:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV direct tv will wipe you out!

Ordered Direct TV over the phone mid Feb. 2009. Installer brought personal problems to home (which I overheard some of his conversation, so I know he was pissed that somebody was backing- out of buying something off of him), and was irritated by something during a personal phone call and began to rush through the job. After he left, I was unable to watch 1080I HD on my HD Television. I called to inquire what was wrong and was told that everything was good to go and I needed to review my TV Manual and that the problem was on my end. I soon realized that my TV was NOT the problem. Turns out the [censored] left me with an outdated box and it was not HD Ready but HD Compatible. In other words, it would have given me 1080I but the untechnician (even though he was supposed to provide me the HD Ready), would have needed to setup the HD Compatible box prior to storming-off to his next job or date or whatever. Then, come to find out, even though I specifically signed up for HD Service, the order taker had never put that through, so now they were wanting more money than I was quoted (keep in mind I was getting Direct TV, and cell phones bundled into my current landline/DSL Internet through AT&T) and was hoping to save money with bundled services. I emplore you, do not trust Direct TV. Due to nothing but hassles for the first 24 hrs. and inconsistency within pricing and other aspects of service, I canceled the service within that 24 hrs. I figured since I canceled so fast, I will not be charged anything. Wrong! Those evildoers hit my fricken bank for $460! early cancelation fee. Since this past Thurs. I have been in regular contact with Direct TV and they had assured me that this was a mistake. They are not supposed to hit your bank for the early termination charges unless you cancel beyond the 24hr. deadline for deciding you don't want the service. Therefore, they admitted they had made a mistake (yeah uhuh) and they promised me over and over again that the funds were going to be credited back to my account ELECTRONICALLY within 48 hrs. Today is Monday and they have now sent me an EMail stating that they intend to refund my money in the form of a check in the full amount, but that it will be mailed to me in 6 to 8 weeks! I have bills to pay by the end of this week. I called and got a rep. and her name was Milinda ID #415961 and she was extremely cold and callus about the whole thing and basically told me I could wish in one hand and crap in the other and see which would fill up faster (my words, her sentiment). I contemplated playing my last card (joker is wild), which would have meant filing a fraud claim through my bank. It was surely fraud and illegal for them to take that money from my bank and I figured that may be my only remedy in recouping my lost funds. Not to mention this fact: Did you know when they install those dishes on your roof it can cause leaks? Did you know that I am not the property owner but just a boarder in this house? Did you know the property owner can sue Direct TV for repairs to the roof, when Direct TV fails to confirm that the person placing the order is, in fact, the owner of the property? Just some tips for everyone. Well, anyway I really hate waiting at the bank, so I decided I would call Direct TV as many times as needed until I got the right rep. on the phone. So far it looks like I was successful. This latest person I talked to has apparently taken control of the situation and I am supposed to see the funds back in my account in 48hrs. but even she said it never happens that fast, more like seven (7)days. Well, I am trying to believe her that nobody is going to maliciously steal the ball and change the refund back to check-form, but either way, I cannot afford to wait 6-8 weeks or even a week, I need my money they stole from me and I need it back in my account before this Thursday. Looks like I still have to file a fraud report with the bank, write a letter to The Attorney General's Office in Ohio and the property owner is considering a lawsuit. I have Buckeye Cable now, and for $14 a month I can watch TV and I could not be happier for the price. Best part is, if Buckeye rips me off, and there is dry pavement, I can make it right to their office in about 9 minutes flat! The worst part of this whole mess is the trained liars will lie to you over and over again. Most of billing department will tell you that they DO NOT have the ability to issue refunds electronically and that is a flat-out lie! Just keep calling until you get some chick with a sexy southern accent and a soft tone, and you just may find someone who actually cares and maybe even has a soul. If you read this and you still order ANY service from this company, you will deserve whatever you get. BTW, I cancelled all 3 cell phones through AT & T as well within that same 24 hrs. and thus far no charges from them, but I wouldn't be surprised to see some huge bill down the road for that cancelation, as well. It pains me to keep the DSL service with AT & T since they were the ones that bundled the services and I will be going with Buckeye Cable for my Internet and phone service very soon. Oh yeah, lastly, that one day that I had Direct TV (with brand-new dishes and brand-new boxes), well we got some wind that day, and the picture on most channels was so bad, it was like using Rabbit ears in 1973 to pick up a Detroit Channel in Toledo via our old 1970 Model Zenith TV. Please, don't fall prey to these liars. Geesh.

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
B
B
bowhunter484
west caldwell, US
Feb 26, 2012 1:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

I can relate they did the same thing to me only with out my consent they are heart less I have to file a suite as soon as i get all the proof i need to make my case against Direct TV. My bank could not stopped the transaction I called back demanding to speak with some one higher and had the authority to help me resolve the matter he refused saying on one is higher than he . I had every intention of paying off the bill i was not giving enough time to make payments the bill was less than 30days I asked to make payments which i was lead to believe was acceptable.. The next day i checked and they took the whole payment in one shot which put me in the red .. I agree people should be aware Direct TV Has become corrupt its bad for business all around especially when times like these people are hurting by corporate greed .(( Blessed are the poor in spirit for he will lift them up))

ComplaintsBoard
A
8:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV don't give what they offer

when i called to let directv know that i had a problem with my installation, in one room i had no signal/and he didn't set up the bedroom tv .they made me fell bad about my self that i was silly enough to fall for there lie's.they made me fell like i was a liar, that i was in the wrong .i was also told i would get a HD DVR WHEN I CALLED THEM ON IT ALL OF A SUDDEN I HAD THE WRONG PLAN man if i get the chance to tell my story to someone who really care's

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
7:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV worst customer service/poor quality

Direct tv has terrible customer service and poor product quality. Dish is much better at both. I encountered terrible attitudes from customer service from the beginning, but could not cancel the contract without paying the $5oo.Oo fee (Some states have a 15 day grace period-not mo). Do not do direct tv unless you want to be treated like crap! Only 1 phone rep was decent-the others were trained idiots. We even wrote letters to the president and the billing office in colorado. This was months ago. The president's office - not the president-said "there is nothing we can do-pay us now or pay us for 2 years-basically said "screw you and the horse...". The other letter has still, to this day, not been responded to in any way. I assume the post office still delivers in colorado.

We never had a problem with dish. We h ad 2 receivers and could rewind all of the tv's (4 of them) and record programs from any tv. Now we have 4 receivers, can't rewind on 3 of them, and can only record on 1. We had to have techs come out to install the system (Take out high-tech and put in low -tech), had to buy unnecessary equipment, change schedules many times, to end up with bad service, bad system and hearing "too bad" too many times to count from the "representatives.

It's a 2yr contract due to the "special". I can't wait to go back to dish.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
ApalledAli
, US
Oct 07, 2009 12:15 am EDT

I hadTHE WORST experience ever. these people cussed my mom out and had the nerve to call her back and shove a pen up her- when she asked for the name of the sales agent and after he treated her like crap and told her she was dumb for the questions she asked then he called her back. We spoke to 2 people who did absolutely nothing to solve our problem- finally i got to speak to a so called supervisor who did NOTHING yet insisted on me still getting their service. Apparently therude and insulting agent kept the number of our home because he later on that night called and made a sad case of some kind of prank call talking about us being ###ed for the exact questions we made.
THIS IS UNACCEPTABLE AND I HONESTLY DONT KNOW WHO TO COMPLAIN TO. NOBODY NO MATTER THEIR RANK SEEMS TO TAKE ANY CARE

ComplaintsBoard
C
4:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV refund of monies due

I am a disabled senior citizen living on a fixed income. After a year of bad service, bogus charges, etc I cancelled my DirecTV service. I notified them 2 weeks in advance. The boxes for returning the equipment arrived 2 weeks after the cancellation and were damaged. I called DirecTV and asked if they wanted their equipment returned in damaged boxes. They said no and would send out new boxes. I was out of town over the holidays and when I returned I found the boxes and returned them the same day. DirecTV received their equipment back on the 21st then on the 23rd they took the equipment charge out of my bank account without authorization. Now it's over a month later and still they haven't returned my money. I can not afford to wait any longer. I've called and talked with numerous people, each of whom has EXPEDITED the refund...NOT! I plan on filing a complaint with the BBB and notifying the local TV & Radio. This is ridiculous. They committed fraud when they charged me for equipment they already had in their possession and had already "logged" into their system. I will never do business with them again and I advise everyone else to steer clear too.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shelley Barker
Orlando, US
Nov 12, 2010 6:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It might have taken me a couple of months but I finally got my money back that Direct TV stole out of my account and everyone else needs to do the same thing and run Direct TV out of Central Florida. They are nothing but out and out theives! You can do this one of 2 ways. First send an email to Ellen Fillpiat, who is the Vice President of Direct TV in Idaho, @ ellen.fillpiat@directv.com or customervocfollowup@directv.com ATTN: Mara. Or you can reach Mara @ this number [protected], and tell her how much they stole from your accounts. She is the one who can give you a refund. They stole $680.28 from me and she refunded me $571.17, which was my balance after my final bill. But it is my belief that ALL of us should get together and file a class action suit against Direct TV for damages and personal injury for what we have had to endure over these thefts. I have an attorney who is willing to go to court against them. But if you want your money back get it back the same way I did.

ComplaintsBoard
K
7:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV bogus contract and hd receiver deceiver

7 minutes ago by kristin 0 votes
I cancelled my direct tv today after having comcast install. I have written complaints and called and complained for two years about problems ordering pay-per-view. I have paid nearly 180.00 a month for over 4 years. When i called to cancell my service, the rep told me that the hd box i paid 120.00 for at best buy wasn't mine and i had to return it, i said no i paid forit. She said i had leased it, and that was stated on the bottom of my best buy receipt. Also there would be a 75.00 early termination fee on my contract, i said i had no contract, she replied it was automatically done when i purchased... Oops leased my hd box and that also was printed on the receipt. When i ordered service for the additional hd tv and another active television, no rep mentioned the contract, no best buy salesman mentioned a contract and my receipt, which i have is unlegiable at the bottom due to low ink in the printer at best buy. I have not verbally agreed to a contract, nor was i notified, or even asked if i wanted to renew a contract, which i would have said okay then. But to slide it in at a retail store on a receipt and try to charge a loyal customer a fee and did i mention take back the box i paid 120.00 for. Is criminal. I left direct because of two years of bad customer service, i feel you had ample time to correct the problem. Now you are basically trying to steal money from me? My neighbors on both sides of me called comcast today to cancel direct tv service and they also thought they had purchased not leased your hd tv box. I am calling the news tomorrow and getting other consumers names that have fallen for this deceptive business scam. I never signed a thing and i paid cash for my box, no signature there either. Let's see what class action lawsuit direct tv can tollerate, sadly if cable is a nightmare, i will go back to dish network whom i used for 11 years or go without before i will ever use a company that tries to decieve and bully money out of consumers. I would have gone back to direct tv possibly. Your loss> kristin eaker jacksonville, fl.[protected]@yahoo.com let the war begin, you will never get 75.00 out of me. And we are getting more names of others daily. P.S. They also threatened to charge the 75.00 cancellation fee and 500.00 to my credit card if i didn't return the hd receiver i paid 120.00 for and pay the fee. I told them that i would file criminal charges on a fraudulant charge to anyone who used my credit card without authorization, , which they do not have neither my permission to carge anything on my charge card nor my credit card info. Touche!

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
G
G
Greg Gardner
Lake Forest, US
Aug 19, 2009 11:46 am EDT

I had two receivers go out within a two week period. Direct TV told me they would reimburse me for the one, and required I pay for the the second. I agreed, and was told that they would credit me $21.70 on my next statement. When my bill cam the following month, they would not honor the agreed reimbursement for $21.70 the first receiver as agreed. They refused to go back to their recorded file with reps comments confirming that I was suppose to be credited for teh $21.70.

I'm binded to their 2 year contract, and they know it.

Suggestion: make sure you write down the reps last name with their employee identification.

Dish TV offering super deals, and if you're near the end of your two contract, go for it!

ComplaintsBoard
L
9:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV terrible company

We received an advertisement that seemed like a great deal. I called the company and was told I could receive cable t.v. and internet for a specific amount. I was excited because this package would save up $50. a month. So I ordered it.

Two men came out and hooked up the televisions. I did my best to keep checking on them but my 4 year old twins were both sick so I was tending to them also.

I told them not to mount anything on the roof as it needs to be replaced in the spring. Asked them if they could mount it to the trimboart. It is very steardy as we had just replaced it in the fall. They said they could.

When they finished with the tvs asked if they were next to do the internet hook up. Was told no, Someone else does that and this person should show up in a while. I Called the company to find out when, only to be told they do not do internet.

Told I was told you did and was also quoted a price. Found I was lied to! Told them I would have to cancel because could afford them and the company I already had with the their boundle package. I was told had to do it that day of face a $400 early disconnection fee!

When my husband got home he went oput to see what they had done. He fount they had split the brand new trimboard while installing the dish, SCREWED the cable all across out roof and never made a drip loop or seal the hole where the cable entered the house into our bedroom!

Spent most of the rest of the day trying to get thing resolved. To be continued today!

Read full review of DirecTV and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
C
C
Caitlin
,
Apr 04, 2008 10:59 am EDT

Direct tv is awful. I have never been a customer, and even I have had a bad dealing with them. I recently decided to have cable installed in my home, since coming up in feb. 2009 everything will be digital, so I decided it was better just to get some sort of cable or satellite service now and not have to worry when that time comes. well, I was comparing prices online since I can't afford too much (i'm a 21 year old college student, living on my own in an apartment) and anyways, direct tv seemed to have inexpensive services. so I decided to give them a call.

I spoke with a somewhat rude person, who first told me that i'd have to pay the first month of service upfront (okay, sounds reasonable). but then claimed they needed a 200 dollar installation fee! 200 dollars?!?! then said that i'd have to pay an extra 75 dollars because of the complex where I live. okay, i've seen plenty of satellite dishes hanging off the sides of the buildings and people's decks.

I was like, no, I am not paying 275 dollars for some installation fee. and I hung up.

I called time warner cable who didn't charge me any sort of installation fee and the only money they asked for was the first month of service when they came to install. which was absolutely fine with me.

Direct tv sucks. i've heard horrible things about them since, from a few people who i've told my story to.

Valerie
Valerie
, US
Sep 15, 2008 8:47 am EDT

I've had direct tv for 4 years. I was recently at a fall festival in plymouth, mi and a salesman approached me about dish network. I was afraid to switch because we had decent service with direct tv. well, the installer brent came over to install the new dish network dish (which may I add was a very nice guy and very knowledgeable). the first thing we noticed was the picture quality (no we did not purchase the high def package). with all the rain we had I was sure the picture would go out as it did with just a bit of rain with direct tv. it was storming and still had a picture! so far I love dish network and it's about $25 a month cheaper. it was well worth the switch!

F
F
Farrel
, US
Feb 20, 2009 8:30 am EST

About six month ago I canceled my service with DirectTV after several years with Direct TV. I over-paid service for $62.80. I called several times asking for the refund. They said the money would be kept for 8 weeks. I don't know if there is such a regulation for that! Well, I received statement every month for five months they own me $62.80. I called them several times after I lost my patience. Every person I talked to had promised to fix it, but nothing happened. This month (Feb, 2009), I received a statement again, this time, it showed that a refund amount of $62.80 was sent to me on Jan 29, 2009. Today is Feb 19, 2009. How could the mail take more than two weeks? What kind of company is it?

A
A
Aileen Puentes
Miami, US
May 07, 2009 10:03 pm EDT

Direct tv is a horrible company. I did not know I signed a contact for 2 years and the box broke after 30 days. i'm on the phone with customer service. they can not get a supervisor or manager. but I did get transfered 4 times.

Great. right... well every time I got transfered I had to say the story over and over again. finally after screaming and demand to speak to a supervisor. she apologized and said there is nothing they can not do because it's been over the 30 days (32 days). so now I have a 3 year old box horrible customer service.

I had dish net work and comcast the best service I have ever. if I had any issues it was solved immediately. I tried to cut my bill with direct tv, I was wrong by the time I receive my bill it was more than dish net work. all they said is... i'm sorry. the funny thing is they new I was stuck with them for 2 years. (contract).

Well it got to the point I didn't care about my credit that I cancelled them.

B
B
Benny
, US
Jul 11, 2009 10:59 am EDT

I have had the unfortunate experience of working with direct tv. they do not inform you of all of the fees, do not discuss that you are in a two year contract, and only refer you to their written contract and then when you think you signed up for high definition and they come back and install hd-they start your two year contract all over again! and if you break the contract, they charge you $480.00! they are not willing to work with you at all - do not go to direct tv! they are awful - terrible company and terrible customer service!

J
J
Jason
, US
Jul 18, 2009 12:36 pm EDT

My 85 yr. old mother signed up for Direct TV without realizing what she was in to. I called immediately to cancel and they said "no deal." When we had to put her in a nursing home for dementia, they still refused to cancel the contract. The said "we don't care if you are in a coma or move out of the country...you have to pay the contract."

R
R
Rob J
, US
Sep 19, 2009 2:27 pm EDT

I have been batteling with direct since I have joined them in dec 2006. When I signed uo they promised me a Free Portable DVD player I call then continuosly every mont since then and they it will be shipped in a few weeks. When I complain that it is duly noted and as soon as they can the will mail it. I have a higher biller each and every moth with no warning or anything. I would to see how you can handle this company and getting the portable dvd player I am entitled to for over a year now.

B
B
Boskis
, US
Nov 05, 2009 10:18 am EST

I live in norwich Connecticut in the usa I live in the wauregan apts 25 broadway norwich ct 06360 i have lived there for about 1 year now!I just found out we supposedly get satellite tv in the building! mertopolitan satellite said they would do the install where I live but I found out it was a lie we dont get satellite tv in the building where I live!i want to sue the mates for false advertising!my flat number is 11!direct tv has the worst customer service ever!they keep lying to me over and over!i only have had comcast cable where I live until I was told we get direct tv and know i found out it was just a lie!what can I do!up the bnp!

W
W
Watcher
, US
Jan 05, 2010 3:05 am EST

We have been a Direct TV customer for 23 months. When we could not get high speed internet from them we decided to go to Comcast. Now Direct is saying I owe them $220 termination fee. I did have a break in service and paid monthly for 23 straight months. Direct is saying because we had to get a new receiver in January 2008 cause that receiver broke they are saying our 18 months would have started again in January 2008. We did not agree to this at the time we got the new receiver nor did any of the customer service representatives bother to let us know.

V
V
Valine
, US
Jan 13, 2010 6:33 am EST

News flash to the Risk Managers at Direct TV - Your service provider for installations is the biggest risk to your ability to continue as a viable competitive company. I waited six weeks for this mornings appointment to upgrade my equipment for the new HD compatible channels. When I made the appointment I called the service provider and asked to be called if an earlier appointment opened up. They did call two weeks before this mornings appointment and left a brief message asking me to call them. I did call them back, but after waiting over 30 minutes for an agent to talk to I hung up and resigned myself to the fact that I would have to wait until my original appointment. Appointment day comes and no Halstead Communications, so when I called, they told me because they called me three times (a big lie) and I didn't get back to them (because it takes them 30 minutes+ to answer the phone) that they canceled my appointment. Their message contained to indication of cancellation and I received no notice of the cancellation. After a lengthy call with Direct TV, the best they could do was give an appointment another six weeks later. This company does not deserve to be in business and better wake up and fire Halstead Communications.

ComplaintsBoard
G
10:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV salesman lies/ contract scams

A salesman called and offered me a great package: 3 months free movies and a $59.99 package for $39.99 for 12 months. All I had to do was download a discount activation form and mail in. I was told I'd pay $59.99 the first month, since the form wouldn't make it to their office in time, but months 2-13 would be $39.99.
* No one at Direct TV could ever produce the form; it was never at the locations to which they referred me, so I couldn't activate my discounts. No one would fix my billing.
* They all played helpless... but wanted me to pay the first bill, which was for the first 2 months: around $125.
* No one would ever honor the promises made by the sales person.
* Of course, I had signed a contract for 24 months for the dish and receiver; that's their scam. Once they get your contract, they can do whatever they want as far as billing, and there is nothing you can do. You have to keep programming active for 24 months.
* The last person I talked to told me they can increase the prices whenever they want.
*They are not in business to give you a product and make you happy. They are obviously in business to make money, by whatever means necessary. THIS WAS A WELCOME BACK, PREVIOUS CUSTOMER special. Imagine how they'll treat you. STAY AWAY from these liars!
*Now they're billing me for early disconnect, since I hate doing business with cheats and liars like Direct TV... around $450.
*I'll fight it to the end. Contact your Attorney General's office if you've been scammed by these people.

Read full review of DirecTV and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
lynne schneider
Cadott, US
Aug 15, 2013 12:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just went thru this with salemen that promised me internet and cable. I now sit with two satellites, two seperate bills.Talk to direct t.v. management two days ago and she promised I would not be charged for breaking the contract. and they would be here to get the satellite under these circumstances. I called today to see when they were disconnecting my able. I was informed there was nothing stating this lady told me that and I would be charged for disconnecting early. The best part is the salemen new I could not get the internet were I lived and stated he could. This is all on the contract. I've only had this service for less than two months. And Ive been fighting. Any help?

S
S
Stoneowl
Virginia beach, US
Sep 25, 2009 9:19 pm EDT

I singed up for a $29.99/month service as advertised last May, upon my moving to Virginia beach.
Until tonight, September 25, 2009, I had no idea that an old account, disconnected for over two years, was all I could log into at direct tv's website.

My email has been kept in company records in association with a disconnected service. and prohibited me from accessing my new account. I expected the services I signed up for to be active and I just learned tonight that I had to cash in a rebate for the services I signed up for over the phone--I was not told by the sales representatives that I must do so to obtain what I'd signed up for. I learn now that a grossly expensive service was instead implemented without my knowledge, and I have been paying $79/month for said services--services that sometimes fluctuated with some channels available at unaccountable times, otherwise not available at all.

I am angry that my email was kept in online files preventing me from accessing my current account, from accessing current info. I wanted the service i signed up for. instead, a much more expensive service was charged me, and now i learn that termination of service will cost me $400!

I have spoken with several reps tonight, and have achieved nothing but a change of programing to the very lowest level--I should not have been shifted to such expensive service after not having been inforemed by representatives of a need to active a rebate. I depended on the internet services direct tv provides to be kept informed of up-to-date circumstances, only to find I have not been.

Talking with representatives tonight has left me with a very bad taste in my mouth, and I feel that direct tv is even worse than cox cable, which I loath. I am told it is all my fault, that direct tv has no responsibility for sales-reps' failures, etc

I feel ripped off and abused by representatives who are unable to accept repsonibility for failures and ommissions, and for innaccurate reporting of content of previous calls to direct tv.

I want the programing I signed up for, and the extravagant amount of money I've spent credited to my account.

I am furious over being held accountable to a system that is certainly devised to confuse, misinform and discount my efforts to obtain the services I signed up for.

ComplaintsBoard
N
2:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV getting billed 3 years later

I canceled my direc tv then 3 months later I receive a bill for unpaid pay per view. Kinda funny being I had a pay per view block since my service was hooked up in 2006 this is the 2nd time this has happened.
They also turned it over to a collection agency with out ever billing me for these bogus services.
My local phone company Qwest was on the phone with me trying to help being they signed me up to begin with and documented there descrepencies and was more than willing to help me get this resolved.
Calling the Idiots they chose to employ to represent there company is your first mistake they havn't a clue what they are doing and are probably from India reading there scripts barbatum.
So here I would like to pass on the great information I have obtained from this web site that worked Thanks for the info guys Direct Tv is contacting the credit reporting places and fixing there mistake they say I'll be checking up on that one, and crediting the acount of the pay per view charges that we never watched.
Here is who I contacted by e-mail and his office called me with in 2 days to handle this matter very pleasently.

Update your address books: a reader reports that DirectTV has a new phone number for their Office of the President: [protected]

DirectTV CEO's Contact Info The corporate switchboard is [protected]
DirecTV's CEO, Chase Carey, email chase.[protected]@directv.com.

Chase Carey's contact info:
chase.[protected]@directv.com
[protected] or
[protected]

This Chase Carey guy seems to be on the ball give him a try before you give up, and again great site thanks for posting useful information it helped me a great deal.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Deuce Bigelow
Charlotte, US
Jul 12, 2012 11:34 am EDT

DTV Has a whole department set aside at the "310" number above for just resolving disputes/escalation calls. They take your money first and make you fight to get it back, disgusting business practices for a simple tv service? Do not give them any credit card info or bank info. Just pay with money orders to avoid any chance of them having their way with your money.

ComplaintsBoard
K
1:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV opt out services

In January of 2009 I was going about my normal bill paying
on a Saturday afternoon. I logged onto my online account with Direct TV and thought the balance due was a little high so I decided to check our services to see if we could cut down on some services to shave a little off of our monthly bill.

We have a pretty good channel package along with HBO and Showtime so I thought we should look into downgrading. We were feeling the effects of the economy after the holidays and figured some selective amenities needed to be re-evaluated - no matter how much we love our precious HBO and Showtime.

I took a look at my last months' statement online and I saw something that I hadn't noticed before. I normally just pay the amount due online without a glance to any online or paper statements that come my way (I now realize how much I should be doing this). What I saw was a charge on our account for $41.50 for NFL Sunday Ticket. We're both pretty big football fans around here (Go Vikes!) but we had not ordered the NFL Sunday Ticket. I looked further back and found out that we had been charged for this service for the previous 6 months, as well.

I called Direct TV Customer Service and was told that it was a service we had signed up for. Apparently, with us ordering the service the year prior, we were automatically signed up for the 2008 season as well. It's an 'opt-out' sort of thing where if I didn't want it for 2008 I would have had to contact Direct TV by June or July of 2008 to let them know. WHAT?!?!?!? I was told that it was mighty fine timing for me to call in and complain after I had 'already taken advantage of what the service had to offer - as the season was coming to an end.' I understand where they were coming from - they probably felt I was trying to scam them - like I had watched an entire season and now wanted my money back.

Believe me when I say in all honesty this is NOT the case. If we had known we had access to all of these football games and the automatic updates that flash across the screen when one of our Fantasy players scored a TD, etc., we would have been taking advantage. But no - we did not ask for the service, we did not use the service, we had not wanted the service, yet here we were paying for the service simply because we weren't told about the automated sign up when we first got it in 2007. As the representative kept saying over and over in her best Americanized accent that there was nothing she could do for me and argued that I should have opened my June and July bills so I could have taken their 'appropriate action to cancel the service' I got more frustrated and angry. Here I was, a true advocate for Direct TV, directed tons of friends and family to their service and I was being treated as a complete scam artist. I thought I was being reasonable by asking for half of the amount we had paid over the past 6 months to be credited to us but apparently that was completely out of the question. At first, I was told that there was NOTHING that could be done - that I had not followed proper procedure to opt out. Then the story changed to a $15 credit. $15 towards $250 that they had taken from me? Then after further 'discussion' it changed to $30 and finally an hour and a half later I got off the phone by having her say that she would refund $41.50 - one month of the subscription fees.

I wasn't happy with this resolution but realized after the lenghty conversation that they simply weren't concerned with keeping customers happy and I settled.

Now, here it is February and I logged on to pay my bills. I'm now reviewing my statements religiously online and noticed that the $41.50 credit that I was told to be receiving was not applied to my account. Again I called Direct TV Customer Service to which an agent told me I would not be receiving the credit as a credit was not owed to me. The notes on my account said that I had declined the offer of a $40 credit. Here we go again - blood pressure rising, heart racing I pulled up the reference number I had been given on my last pleasant encounter with Direct TV Customer Service and gave the representative all the information I had. Still I was told that Direct TV had done nothing wrong and I would not be receiving the credit that I was promised last month. Now, I'm asking for a manager. 20 minutes on hold I finally speak with a 'manager' who repeats to me that I had declined the credit of $40. After explaining the entire story to yet another person, I am told that it will be taken care of. I have a new manager's badge number and will continue checking my account online waiting for the credit but I won't be holding my breath.

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
K
K
knowledge
, US
Feb 15, 2009 10:23 pm EST

Check your bill...from may to july...there should be a notice of the charge for nfl and states what to do to cancel...dtv did notify you 2 to 3 mos prior before the charges start...

ComplaintsBoard
D
6:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DirecTV - unauthorized billing

After canceling service in jan of 08, they somehow unknowingly to myself how, they decided to turn their terrible service back on. Also along with stealing money out of my bank account.($501.35 to be exact.) because this is an account i dont use frequently, i didnt notice the deductions from my account for 3 months. Once i discovered this i immediately...

Read full review of DirecTV and 29 comments
ComplaintsBoard
S
9:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV rip off!

My services were disconnected on Feb. 11 prior to the disconnection date of Feb. 16, though I paid my accurate charges on the account. I was charged 74.99 for the NFL package which included the premier package, per 4 months. In additional, to the full payment, they charged me 42.00 for prorated use of movie channels. The rep claimed I agreed to such charges based on the plan I purchased. Direct TV's customer service to its customers is simply dissatisfying. This is definitely a RIP OFF! The customer service rep refused to assist me any further, until I paid the account

Read full review of DirecTV and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
T
T
TLBHT
, US
Mar 03, 2011 4:37 pm EST

So we got Direct TV in November. In march the service goes out completely. They tell us that we have to pay $6.00 every month if we want someone to come fix it on top of the bill we are paying every month for the service. Since the 90 day protection plan ran out. First of all, we were never told about the 90 day plan to begin with since our installer could barely speak english. They said it was our fault that the satellite wasn't receiving a signal! I don't understand how it was our fault? Then the costumer service rep tells us she doesn't even have Direct TV service herself! She has Cox communications! We ask her how much it would cost to cancel our service she says $400! They wanted us to pay $400 to cancel a service they were not providing in the first place! And they say they have 6000 channels but 90% of their channels are channels dedicated entirely to playing infomercials! This business is a rip off.

K
K
kim renken
,
Feb 14, 2008 12:00 am EST

Service was installed for less then a week when I called to cancel service, I was told that they did not have a cancellation policy (like most company you are given a grace period normal is 10 days). They then charged my credit card a total of 219.61, 20.95, and 57.75, with out my permission, my credit card company reversed charges and now I am getting harassed by a collection company on a daily basics. Something needs to be done with a company that falsifies their services. Reading about complains on line it looks like I am not the only victim.

A
A
AngryE
Corona, US
Jun 16, 2011 5:55 am EDT

Direct tv email reply. To refer a friend.

DirectTv is a Rip off!

I will never refer a company who cost me $1600 for 1 day of service. But I will let people know how horrible my experience was.

I paid $400 up front for two HDDVR that took 3 weeks to first get an installed.

The satellite was put on a non secure tripod and blows over my balcony the first night at 4am. So far I've had the service for 12 hours half of which I'm asleep.

Schedule a service call. Earliest two weeks out. No call no show! Schedule another service call. Another two weeks. Tech gets the service back on but is un-reliable. Goes in and out for weeks. Mind you this first month with little or no service I've been charged for.

Finally had it! Call to cancel. I'm obligated to pay for a two year contract break and they want the boxes I spent $400 on back with no refund on the $400. Wow great company.

I'm required to mail the boxes back in empty boxes that they have to send to me. These empty boxes never show up. Called to order more. Again nothing no empty boxes to return equipment.

So second month goes by. Mind you I've only had actual reliable service for 12 hours.

So finally I wake up to $1200 taken out of my bank account without my permission from DirectTv on a card they had on file from the boxes I thought I bought for $400.

Now here we are $1600 in the hole for again 12 hours of service.

What a great company right!

So no DirectTv I will never refer anyone. Instead defer everyone.

That's my DirectTv blows story!

Don't give them your credit card or they will rip you off!

Shove your $100 up your ###!

On Jun 9, 2011, at 12:55 AM, "DIRECTV" wrote:

Refer a friend to DIRECTV and you'll both get $100 in bill credits.

OFFER INFORMATION
$100 in bill credits when person switches to DIRECTV and activates CHOICE™ programming or greater. New customers only. Offer ends 7/20/11.

©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners.

P
P
Pamela Simpsonville SC
1017 Fox Row Court, US
Jul 08, 2011 2:27 pm EDT

I am not happy at all with Direct TV, My son moved out of my home, into his first home. I was helping so I called Direct TV and Charter to see who had the best deal, I told them that my son has already purchased 2 HD DVR while living with me, they looked at me account and told me that he could take the DVRs with him to his new home, All we had to do was Purchase's 2 New Cards @ $20.00 each to take them out of my service to his, So after he got moved and Direct TV Install I called for him to buy the new cards for the HD DVRs, He got the HD DVRs on a special they were having for $99.00 when I got them they told me they were reg, $199.00
So what a deal Right. WRONG when I called to get the new cards they told me that the DVRs were leased we did not buy them that if we had purchased them they were $499.00, Know one never told me that was a lease, I was unstanding that I got a special deal and was buying the DVRs for $99.00 Reg $199.00 So people if you got a DVR and didn't not pay $499.00 for them the DVR is not yours, you are only leasing them plus paying $4.99 a Month each on your bill for the Service, SO this is what I see is I paid $99.00 for each HD DVR plus $4.99 each a month to used them for 3 years so far that $359.28 plus that is a total of $557.28 Now I am told my Son will have to lease 2 new ones at $199.00 each Down then the monthly fee, In the 3 years I have been a Direct TV Customer I was never told that the HD DVRs were just a lease, Now I did call and talk with someone on the phone and after talking with 3 people Finally a really nice guys was trying to help me out did agree to send me one DVR but not a HD DVR out for free but get this I got to buy the other one for $99.00 and pay some fee of $69.00 but they will take off the $69.00 on my bill. Ok so now I have to turn in the 2 HD DVRs that we have had that I have already invested $557.28 so I have lost money on this deal and now I wish I would have told my son to go with Charter they really have a better deal. if any one knows a Atty, they has a case with Direct TV I would really like to get in with it, I think it is time that big companys stop screwing with people and a law suit is the only way so maybe they will open ther eyes, My e-mail is pamelakay77@gmail.com, So I look at it this way The girl knew I was shopping for the best deal for my son and she just lied to get the sale, I try to see if I could Cancel now so I could go with Charter and was told I only had 24 hours after install to do that so now my son is under a 2 year agreement with them and I am very upset, I will NEVER IN MY LIFE REFER ANY ONE TO DIRECT TV Thanks for your time. Pamela

J
J
jddogguy
W.P.B., US
Jun 17, 2011 1:43 am EDT

I believe i commented on another complaint about direct tv. I had them once in FL. never again. My situation was very similar to your. So I'm jumping on your band wagon of anti-direct T.V.

D
D
danny fish
hartford, US
Feb 20, 2010 8:04 am EST

direct tv is the worst service I have ever had, can't wait till contract runs out!

ComplaintsBoard
P
7:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV hd receiver doesn't work

A year ago today I had Direct TV install an HD Receiver. Since then, the receiver has continually "frozen" and I have repeatedly called customer service. (And endured hours on hold) After the fourth or fifth time the customer service reps had led me through the process to try to reboot, one rep finally scheduled a technician to come out and check the receiver. Of course, I had to wait two weeks for the tech. The tech diagnosed the grounding equipment on my house to be jamming the HD signal, and cut the wires to the grounding equipment. To my surprise, I was billed over $80.00 for the service call, even though the technician had determined the problem to be related to the installation--after all, the grounding equipment was in plain sight when the dish was installed. I wrote Direct TV twice and received form letters in return--from someone who hadn't even read my letters, it seemed. I paid the bill, but continued to have problems with the receiver freezing the picture. Today, exactly one year later to the day, the receiver stopped working altogether. The customer service rep for Direct TV was rude, and said the earliest they could send a tech is in two weeks. I asked to be let out of my contract early, and he said no one at Direct TV has the authority to allow that. He said it would be $240.00 to be allowed out of the contract. He acted as if I was whining and had no valid complaint. Please--NEVER DO BUSINESS WITH DIRECT TV. We've been customers since 1997, and they have no loyalty to us, offer us no help. They are not an honorable business.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TV watcher
, US
Feb 12, 2013 11:15 am EST

I just had our DVR go out after a year and they said we are responsible for shipping cost to send out a new receiver. The only way they cover all the cost of the exchange is if we had bought they're protection plan for 6.95 a month. That is in addition to the 170 we already pay. First year was 59.00 big jump to 170. I stated that they charge me 10 a month to rent the equipment I shouldn't have to pay for their defective equipment. I ask about cancelling and was told that they would charge my account for the remaining months. of the 2 year agreement. Tehy have you by the balls coming and going.

ComplaintsBoard
S
3:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV contract? bad service?

Moved into a new home last April, called Directv (unfortunately).Installer came, installed satellite dish (wrong one-not HD), had to go get the correct HD dish. Installed and I signed what I thought was the "work order". Have been so dissatisfied with the service, channels, pricing, etc. Have tried to end contract, am told when I signed "work order" signed a 2 year contract. I would never do that kind of thing knowingly. Will cost stupid dollars to get out of contract. After beng told by local people that they didn't know where I could get a copy of my signed contract and being told they have no information for their corporate office, even though I asked where the customer service people get their payroll checks from (and was told, "I just cash them, I don't look at them"), I then got off the floor and recovered from my laughing fit. I then researched and found the corporate office in Segundo, CA. After 4 hours total time..got through to the corporate office
NOTE THE NUMBER: [protected]. Their address is: 2230 East Imperial Highway, El Segundo, CA [protected] and the President & Chief Executive Officer is Chase Carey, Executive Vice President is Bruce B. Churchill, Executive Vice President of Legal is Larry D. Hunter. On the Board of Directors is a past CEO of Verizon, a Executive Vice President of Freddie Mac, a retired Senior Officer of Citigroup and the Chairman and CEO of Bristol-Myers Squibb. Very interesting for future possible class action suits! I talked with some "executive secretary"..she said they "do not archive the "work order" which is only thing I signed. I asked then how do they know I have anything. She said the installer tells me that the contract and terms are on the back of the work order. I said that never happened, she said well, it did. I said I guess you are telling me that I am lying...She then said, well, "it's also a verbal contract"...I pressed for a hard copy of signed "work order/contract"...was told I can't get one because they don't have it! I ended my conversation because it was obvious they don't know anything at their corporate office either.
HUMMMMM, am thinking, this does make me think a class action suit might be up for the doing. I will not pay to get out of a contract I never signed, they have no "proof of purchase" and I will encourage everyone who might read this to talk to someone at corporate office and tell everyone they know...don't get DIRECTV!
I will give back equipment, they can sue me...or whatever...and I will also pursue legal action.

Read full review of DirecTV and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
N
N
nsmithk
, US
Mar 19, 2011 9:39 pm EDT

Directv is an awful company. The main reason why I canceled was because EVERY time I called to find out why my bill was incorrect I would be told the wrong information. I would literally say well shouldnt it be this..and the rep would say hold on... put me on hold for 15 minutes come back and say ok your right. This one time I called to find out why my bill was incorrect and this guy who could not speak english answered, every question I asked he asnwered me with something irelevant. He wound up disconnecting the call. I called back 2 minutes later spoke with a girl who told me the exact opposite of everything he told me, I asked why was he telling me the things he was saying and she got real nasty with me saying, I dont know why! When I went to cancel the end of february I had a fee of 140. I called to see if it could be waived because if they could pull every call i have had to make they would understand my frustrations, the supervisor I spoke with said ok after a hesitation and said I would have the 140 fee waived and just needed to pay the remaining balance of 35. I went ahead and mailed a check for the balance, I went to look at my bank statement today and saw that directv charged my credit card without my knowledge on 3/17 for 176.56 and the check I mailed them for 35 also cleared on 3/17. Tell me that is ok?! No, so I obviously tried to call them and explain that I was told I needed to pay 35 and my 140 fee would be waived, apparently they had no record of that, my [censor] they didnt. I used to work in a call center. I said to transfer me to a supervisor- he said the same thing that it just says I requested it to be waived not that he actually did it. So than he said there was no way he could find out the name of the supervisor I spoke with or the call center he was from, I doubt that. Than he said the only way I can have that call listened to is if I MAIL A LETTER to the corporate office. I got so frustrated I hung up. I than called back, spoke with a regular rep who told me I wouldnt be able to have my call listened to, she told me there is an id # for the supervisor I canceled service with but doesnt know how to figure out which call center he was from or his name, than told me that my cancel fee would be waived if i join again, HAH- NEVER! I proceeded to tell her that its funny shes saying I cant do anything about this and that my fee is my fee and I had to pay it, when I told her what I was told earlier today by a supervisor- that I can have a call pulled I would just need to mail a letter to corporate- she changes her story and says well yes you can do that. Why is every rep at directv mentally challenged? They contradict themselves all the time, I think theyre training consists of- act like you know what youre talking about. To end this nightmare she finally gives me an address for corporate office and tells me it is po box 6550 greenwood village colorado 80155. I looked online and saw that the corp ofc is in segundo california. Did she give me an incorrect address? That would put the cherry on top of all this! How is a letter being mailed going to do anything- they will never answer me. I will have to talk to my lawyer about this and see how I need to send the letter if he needs to do it because I have never had so much difficulty with a company before. I am so frustrated! The phone number that is online for directv's corp office- is it possible to contact them that way? Will they talk to me about this concern or will they tell me I need to talk to th customer call center? If I have to call them 1 more time I amm going to flip out! Do not sign up with Directv, the tv isnt worth it. When it rains or snows( when people would want to watch tv, you dont have it).

H
H
hm0010
Friendswood, US
Sep 19, 2010 4:25 pm EDT

I was also put into an illegal contract with directTV. We paid our tax to the government. There should be a lawsuit aganist this type illegal action.

K
K
Karick
Hershey, US
May 11, 2010 3:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Anyone wishing to actually speak to someone is the Presidents Office, Mike White, they need to call [protected] and don't push any buttons. Just wait...it may take a few minutes for someone to actually answer the phone at the Main Switch Board, but if you're like I, a few more minutes as opposed to the endless hours I've spent being jerked around by the uneducated, ignorant, and rude call center operators as well as their Extremely Rude Call Center Supervisors from all over the world, a few more minutes will be a welcome change. O.K. any ways, wait until a switchboard operator answers then ask to speak to: "THE OFFICE OF THE PRESIDENT" which is Mr. Mike White. Now although Mr. Mike White's office is actually in the corporate headquarters in California, and you're being routed to Idaho, the call center you're going to be connected to is actually the call center for "The Office Of The President!" The person who answers the phone is a call center agent, and has quite a bit of authority . But as with any employee they too have a supervisor. I had the great pleasure of speaking with a Wonderful, Kind, and EXTREMELY Helpful girl named Dacia. She was extremely apologetic and immediately handled all my concerns. Just out of pure shock that it was so easy..I asked to speak with her supervisor, who happened to be, Lauren just to check that everything Dacia just informed me was accurate. It was all as stated, and again I thanked her as well. Now by pure sheer endlessness persistence of calling dozens of numbers after dozens of numbers from their directory and asking hundreds of literally hundreds of people for such an office, I finally stumbled, again by pure luck or persistence, upon the correct number [protected] and was sent right over to the proper place. Just to make certain that it wasn't a one time fluke and that it would never happen again, I tried calling the number again and again and asked for the "Office Of The President" and each time I got an operator at the Office Of The President! So Good Luck and I Truly Hopes This Helps!

A
A
anti-directv_hero
, US
Jun 29, 2009 3:27 pm EDT

they dont care i work at the call center, if you want to cancel no penalty tell them you or your spouse is being deployed to germany for military, they will waive your early cancellation fee with no proof required

D
D
Duner1218
Phoenix, US
Apr 09, 2009 12:39 pm EDT

I'm going through the same thing right now. I've had Directv for the past 5 years and worked for them the past 4 as both a HSP installer ( the guys driving the vans around) and as of just last year my own sub-contracted company. When i started my own installation company i had them switch me from an employee account to a regular customer account and the first thing i asked the girl on the phone was if i was being put in a contract. Now i don't mind if i was because i was happy with the service and any problems occur i could fix or replace equipment myself, i was just asking because if i was starting a contract then i wanted the same perks they were giving to new customers, i.e. discounted bill the first year and free movie channels for 90 days. The girl on the phone assured me i was not entering a contract, turns out she she was blowing smoke up my A$$. Not only were they putting me in a contract but last may when my DVR went out, i replaced it with one from my inventory and when i activated it and deactivated the old one they restarted my contract...you think that maybe they would want to take care of someone who is the "face" of their company. We will see how it all plays out as i'm on hold right now for the past 45 minutes

J
J
jenjade
, US
Mar 14, 2009 4:18 pm EDT

Directv has shown to be nothing but a company of ill-repute--what joke. I am a new customer, and so regretful I left Cox. The service has been spotty--actually OUT for 48 hours now--and I live in California with great weather! The real issue I have with this company is it's poor customer services. Total run-around every time I call, and I am basically a prisoner of Directv--unless I pay the hefty early cancellation fees--for another 22 months. (But who's counting!) Given my experience to-date I will be surprised if the company is even around for that long--I would NEVER trust them again. I'm locked in, and I can't watch a single television in my home right now. I consider that a breach of contract.

J
J
jimmbo
Philadelphia, US
Feb 19, 2009 3:29 pm EST

Hey i signed up with directv 7 years ago and last year i actually had a receiver that broke on me and as i called them up to replace it, they replaced it with no problem. Now little did i know they snagged me in a another 2 year contract and upd my bill every month! I tried to cancel but i would of had to pay 450 cancelation fee. What a bunch of scams. Their whole company is based on illegal practices. Go with comcast for cable where there is no contracts! But directv is the biggest scams out there.

ComplaintsBoard
L
7:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV rebates

I too have been the victim of Direct Tv false advertising scams. I signed a contract with a Direct Tv agent for an agreed upon price of $50. a month, a $23.00 savings for 12 months of the 18 month contract.
The first bill was pro-rated, so nothing seemed suspicious. The 2nd months bill came in at $73.00, not $50. I called Direct Tv and was then told that we must submit the rebate on-line. I was not able to submit the rebate - the website would not allow it. My husband called the next month and was told by the opeator at Direct Tv that she could not apply for the rebate, but to try again on-line.. Again I went back to the website. There I was still not allowed to submit fort the rebate. Today when I called - guess what? The rebate has expired and they want $300. to cancel the service. Buyer beware!
No where in the pages of paper work I have is there an experation date for this rebate.. No where in the inital contract with Direct Tv does is state that the rebate must be applied for on-line. Tacky. Nasty business practices.

Read full review of DirecTV and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
M
M
mazdawg8838
Sevierville, US
Mar 18, 2010 7:09 pm EDT

they could not get a bill to my house for a month. mail man luckly new who it was. not even close. tech had right address but thsy could not bill to address. charge me for 2 months and service was hooked up for one month. said it was my problem. they are a piece of crap. service will be cancelled after one year.

D
D
Dtv master
Pacifica, US
Sep 11, 2010 3:26 am EDT

So you did not do your [censor]ing rebates. And who's fault is that. Ignorance is not an excuse.

C
C
Cdavis0951
North Olmsted, US
Aug 03, 2010 7:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a brand new customer to Direct TV as well. I changed service because direct tv was offering such a big discount. After going on line and getting direct advice from a direct tv representative as I was purchasing my plan, he advised me that my bill would be $54.99 per month for 12 months. Of course, I asked him 3 times if this amount is correct and if there were any other charges to which he stated "no other charges". I printed out all the charges and discounts for my records which showed a monthly charge of $54.99. 5 days later I get a bill for $99.99. When I called to dispute the bill, I was then told about the rebate. The respresentative said she would gladly do the rebate for me while I was on the phone with her. After she does it, she tells me because she did it I would not get the full rebate. I asked to speak with a supervisor who was just as [censor]ic as the first rep I spoke with. I was basically told that Direct TV was doing me a favor by giving me all these discounts. This company is run by a bunch of crooks! It's worse than Washington! They scam the consumer into thinking they are getting a fantastic deal and later when your bill comes you find out differently. Plus they have your bank card information and can take out any amount of money from your account that they want and there is nothing you can do about it. They do not want to help the customer at all! They gave me a one time $5 discount and basically told me to they would do nothing more for me. I cannot afford to cancel and be billed all the charges so I will wait until the contract is up and hope I do not have to call them in the mean time. But, I have contact the BBB and have alerted all my friends and family to stay clear of Direct TV.

R
R
Royalmp
Fort Lauderdale, US
Apr 07, 2010 8:07 pm EDT

I signed up with Direct TV through AT & T no where did it say that I had a 2yr. contract with them, my bill went from $35.00 to $75.00 and no one can give me an explanation at Direct TV, I decide to switch to Comcast and now Direct TV is telling me that if I switch I will loose my deposit and owe them $320.00. I never sign anything, help please!
Peggy

E
E
el Trejo
la puente, US
Mar 03, 2010 3:23 pm EST

I had the same thing happen to me. I was a return customer to DTV. The only reason I returned was because I kept getting this offer in the mail(If I came back to DTV I would get a free HD DVR, Free movie channels for 3 months and also the choice package for 29.99 for a year.) Well I didnt receive my bill for 2 months. When I did I noticed I was being charged 75.99 for choice monthly. So I called DTV and they told me that I was supposed to fill out a rebate online. I said I was never informed about this rebate. They told me that it was on my 1st bill. I told them it was not. Then they notice that it was their fault and they forgot to add the rebate so no matter what I would have never been able to do the rebate anyways. So I said thats fine just activate the rebate for me now. They said they couldnt because my 60 days was up for the rebate. At this point I was getting pretty irritated. How can the rebate expire if they never activated it. I told them the only reason I came back to DTV was for this deal and now youre not going to grant it because you(DTV) forgot to add the rebate. They said, "Thats correct sir". So now Im stuck in a 2 year contract paying way more then what was offered. When I asked to speak to a manager they said there was no reason because the manager would tell me the same thing. SO over all I was scammed and now I have to pay for it for 2 years. DTVs customer service and the overall company is ABSOLUTLEY Horrible! BUYER BEWARE! If you have any info on what I can do please email me at etrejo215@roadrunner.com

Z
Z
zzeeemarie
Auburn, US
Jan 25, 2010 12:27 pm EST

I have been with Direct TV for almost a year. I have also been given the same runaround about the rebate. I had called several times and was informed to go online (after I was never sent the link they claimed to have emailed me before installation). When I tried to get my rebate online it always gave me a message that I wasn't eligible for any rebate and to call customer service. I was never told until recently that the rebate expired in 90 days, nor do I have anything in writing stating. The rebate information was not on any bill either. They have record of me calling within my 90 days to question the problems I am having with the rebate. However, they will not honor it since I didn't call back even though I kept trying through the website like they told me to do. I t is definately a scam. That is not the only problems I have encountered since becoming a customer. I have been charged way more on all the bundle services than was told in the begining and they always have an excuse. Now I am locked in for the whole 24 months.

L
L
Logoluso
Fresno, US
Jan 03, 2010 3:40 pm EST

I had a similar experience with the rebate. I signed up my mother for a new account and they said to go directtvrebate.com before the installation to get the $26 rebate. As soon as I hung up the phone, I went to their website and tried to process the rebate. Their "3 Easy Steps" web page looked right, but when I clicked on "View my rebates" nothing happened. An error message popped up saying "system error, call [protected]". When I called the number, they were closed. A few days later, I again tried to access the website, same error. I called the number noted above, and the technician claimed she could not help me as she does not have "full access" to the same web page I do. She could not help me navigate through the website, nor explain the reason for the error. Not very helpful, was she? When I refused to hang up until the rebate was processed, she finally said she could process the rebate, but that would reduce the rebate to $21, since she had to help me. Obviously, this is a scam and they are counting on people to forget, or give up. I will be checking my bill closely, I am pretty sure it will not be as promised!

E
E
805e-rod
Santa Barbara, US
Nov 10, 2009 3:59 pm EST

I agree the same thing pretty much happened to me, Directv is by far the lousiest satellite service with the worst customer service, the person who answers the phone NEVER knows and has to transfer you to a different department, goodness it is soooo annoying.

T
T
tylerb
Lilburn, US
Oct 06, 2009 3:00 pm EDT

Hey Wolfman77,

I am tylerb from above. I wrote Direct TV and the BBB. The BBB sent me a response back from direct tv that they would honor my rebate for the monthly discount for 12 months!

So, I recommend writing a letter to the BBB and Direct TV. Explain everything and just ask to be relieved from your contract!

Good luck!

W
W
Wolfman77
Youngstown, US
Oct 06, 2009 12:15 pm EDT

They offered us a great deal to switch from Dish Network (we'd been with them 11yrs) upgraded equipment free, more chanels free, 3 months movies free all for the same monthly fee. ($54.00) A "processing" fee of $21. charged to our Credit card would be the only charge. Right! Our first bill was $93.00 charged to our Credit card, then another $93.00 showed up. Someone forgot to tell us that you had to go on line and register for the rebates/discounts. I was charged $56.00 for the monthly service alright, but then another $10.00 for the HD Box, $5.00 for each equipment rental and when all the taxes were added it was back up to $94.06 and I have no movie chanels. And no HD channels up stairs on the bedroom box. It is a rip-off and I've about decided to cancel the whole thing and pay the discount fee rather than give them almost $1200. a year when Dish Network can give me everything cheaper. Is there a help site that we can go to for these issues?

ComplaintsBoard
D
10:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV illegal use and smuggling of cable recievers over international border.

Signed up with Direct Tv. and got 5 recievers with puchase of direct tv.4 of the recievers are across the border in Canada.People that have recievers are family members. They are paying her monthly bill for use of the recievers.Their names are Jerry Lucier of Wallaceburg Ontario Canada. Bradley Lucier of Wallaceburg Ontario Canada. Nicole Lucier of Chatham Ontario Canada. Do not know the other person. I wish to remain anomous

Read full review of DirecTV and 4 comments
Update by Doreen Monczki
Feb 08, 2009 11:01 am EST

It is ellegal and upsets me very much. I pay every month and these people are driving the price of my cable bill up.If you can not afford it cancel it.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
A
A
ana need help
petaluma, US
Jan 25, 2011 11:32 pm EST

direc tv offers the worst and spencive services I change dish for directv I make a terrible mistake I have less programation and now I pay more. I really will like to cancel my service but they said I can until I my contract its over.HElPPPPPPPP PLIS>

G
G
Glenda Armtrong
Jackson, US
Jan 25, 2011 11:45 pm EST

If you call Dish and tell them you would like to switch back, they will get the contract fee waived.

C
C
canadadirecttv
hfkuyf, CA
Jan 03, 2010 11:50 pm EST

to the sad existence of a person that squealed about those guys getting satellite tv, go f*** yourselves and get a life. to the next guy who agreed, who gives a f*** about cable? go get yourself some satellite tv and get real.

S
S
Sunil
Brampton, CA
Feb 15, 2009 11:50 am EST

No one likes a tattle tale--grow up and mind your own business you old hag!

ComplaintsBoard
D
4:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV scam nfl sunday ticket

I've been a loyal directv subscriber for about 6 years. Always the premium package, hd dvr, etc. Never a complaint (Other than the fact that it took the techs about 4 trips to get me setup properly). I started subscribing to directv when it seemed that the local cable monopoly started rapidly declining with respect to customer service.

Several years into my patronage (2005) I decided to try the nfl package. It was ok but, by the end of the year, I wasn't really watching it that much so when directv called to try to sign me up again I declined. Fast forward to 2008, we've been looking for ways to cut a few household expenses. As I went through the old bank statements (We have auto-pay for just about all bills) I noticed that my directv bills had gotten as high as $200 / mo. I knew that the premium package cost around 100 bucks. I know there are a bunch of taxes and surcharges, etc but I figured there was no way those fees could be as much as the service itself.

I get on the line with a customer service person to try to figure out whey the bill is so high. He's going through the charges and the last one he mentions is the nfl package. I tell him I don't get the nfl package and he reiterates that I do. I ask him what channel it is on - when I go to that channel there is a message with a number of where to call to subscribe. The guy tells me that I signed up in 2005 (True) and that in 2006 they sent me something saying if I do not want to subscribe again in 2006 that I must check a box. They proceeded to charge me for all of 2006, 2007 and 2008! Furthermore, he had the onions to tell me that directv had a "policy" of not refunding nfl package subscribers who had been duped. I, of course, informed him of my policy of not letting anyone steal my money. And my policy is the only one that matters. Several more calls, several more supervisors (Some of whom were idiots and some of whom were appauled by the story but who claimed to be powerless to do anything).

First, and most obvious, you don't sell a service by telling someone that they have to say "no" to avoid it. You can give me whatever service you want - but you only have the right to get paid for the ones that I ask for.

Second, I had trusted directv enough to put them on my auto-pay list. No paper bills, save the environment, etc etc. It just goes to my bank account and I hit "pay" each month for all of my bills. So directv can pull this shenanigans on just about anybody that uses modern banking and doesn't keep a close eye on the bill from month to month.

After demanding my money back (Almost $800!) I stopped paying them my monthly bills. Everytime someone called my house about payment I wouldn't let them get their scriped questions out - I just asked them about the status of my refund. They always get off the phone perplexed.

Well, they just shut off the service. So i've talked to my best friend who is an attorney and he said this will be a no-brainer lawsuit. He said that, if I am lucky, they will also report me to the credit bureaus (Which will appear malicious to a judge) and will make my suit too large for small claims court. So, a little longer to wait but more hassle and money for directv to pay.

It just stuns me that this company would take a long-time, loyal, premium customer and treat them this way. Not only have they lost my revenue stream forever, there are going to pay legal bills (Theirs and mine) and have me bad-mouthing that company forever. By the time this is all said and done i'll bet this little stunt costs them $75, 000 of undiscounted cashflow. Maybe a drop in the ocean to them but so stupid. So stupid.

In the meantime, I have offered directv to be part of my prayer of the month club. With the economy being down I figured some companies might like people to say a prayer on their behalf. The price is a little steep ($10, 000 subscription per year) but if they feel they don't need the service they can always write me a letter telling me that they explicitly do not want to subscribe. Until I get that communication from them I can only assume that they want to join the prayer network. My policy is to enforce all debts on firms that do not affirmatively decline membership. That seems fair, right? At least they think so...

Read full review of DirecTV and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
S
S
Sonia Cruz
, US
Sep 14, 2018 6:46 pm EDT

My husband bought the NFL Sunday Ticket with Direct TV back in May. This past weekend we were supposed to have access to the app since football had started. We tried to sign in and it wasn't working. My husband had contacted their customer service and they said they would work on it and if it wasn't fixed by the end of the weekend then we could have our money back. After the weekend it still wasn't fixed. He called again and the 2nd person he spoke with said it was too late for him to get his refund back (however, we had it in dialogue of them saying we were entitled to our refund). He then was transferred to AT&T and that person was not able to help him so then he was transferred for a 3rd time. At this time my husband was not happy. He finally just said, I just want my refund I don't want it fixed, just would like the money back. I mean we already lost a weekend of football anyways. So, they said they would and will contact him within 24 hours to verify the refund. That phone call was supposed to happen yesterday and we still have not received a phone call. Horrible customer service! If we do not receive our refund within the next week, we will dispute the charge and have the credit card deal with these idiots that obviously don't know how to refund charges, fix anything that have to do with the sign-in issues, and that are not good with customer service! We have a written transcript via email of them saying they would refund us the charge (because it already seems like they will dispute that they never said they would). Definitely not worth the money. There are other companies that offer the NFL package and it's ALOT cheaper.

B
B
Bigo7
, US
Dec 13, 2017 12:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We are fighting the same thing, when I first noticed my bill had increased, don't normally look at it because we use auto-pay, I called and told them I never order that package. The finally agreed to stop charging me for it but would not refund the three payments they had already collected, I disputed the charges on my credit card and got the money back. They still insist that the charges were valid and added them back on to my bill, I cancelled by auto-pay and then my Directv service all together.
I have filled complaints with the state attorney generals office and the BBB, Emma from the Office of the President of AT&T has contacted me regarding both complaints and offered to reduce what they claim I owe them by 50%, I declined both times, this is nothing but a SCAM. I now get overdue bills with late charges attached, I think it's probably time for a Class Action Lawsuit, how many people just give up and pay these crooks?

I
I
indiepindie
, US
Nov 19, 2017 5:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

And it is still happening in year 2017! Direct TV included NFL Sunday Ticket into our account while we have never requested it and made us pay for the program. We are expatriates in the US and we do not watch football. We did not even know that a TV company could do such thing without warning to the customer. The worst thing about this experience is, Direct TV makes customer work to call and call an call their rep. to cancel the NFL Sunday Ticket that the customers have never requested. That's really BAD SERVICE! How could you make a customer works to do something that they did not ask in the first place? It looks like the US system does not protect the customers' rights. I just can't believe this scamming practice is still happening for many years and Direct TV can just get away with it.

S
S
SunRise Fire
, US
Oct 02, 2018 10:54 am EDT

, and it's still happening 2018 I just got off the phone with DirecTV .

L
L
Lissette Lopez
, US
Nov 04, 2016 1:24 pm EDT

I am going through the exact same experience. I never ordered, don't watch or care for football. My bill i
s setup for automatic payment. This is so wrong! I will fight it and dedicate time to expose the scam.

N
N
Neil Cawthon
, US
Oct 09, 2016 2:37 pm EDT

What sucks is I got Sunday NFL ticket to watch the Cowboys when I can't be home to watch and it said due to NFL rules I can't watch them in my area, but my friend who lives in same area has NFL Mobil thru Verizon and can watch any game. Go figure.

E
E
ed kidd
, US
Sep 20, 2016 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Aneki, you can bet it's her. Of course she gave a fake EID. What does it tell you about the company when they emply ###s like Tracy. I got it all taken off my bill and then I called and asked for her to cancel. I asked for the Supreme Know-it-All Tracy. They didn't know who I was talking about. It is illegal for them to do this and you can join the 10s of 1000s who have filed a complaint with the FCC. And they did try to charge me for my returned boxes and I sent them a quick note to please take a picture of yourselves holding your breath waiting for me to pay another dime. If at all possible Universe is a much better option. It doesn't cut out when it rains. And so far no ###s like Tracy.

A
A
Aneki
, US
Sep 20, 2016 10:43 am EDT

Man, they are still getting away with this. Absolutely terrible. I also spoke with a Tracy Employee Number 418046, and she was horrid. I tried getting corporates address but she was manipulating what I was saying trying to avoid the question. I asked how I can identify her and she said by her name, Tracy. I had to prime her employee number from her. She told me that there was no one hgher up then she, and she made all the decisions. Corporates address:
Supervisor office of the president directv incorporate
308 South Akard Street Room 1110 Dallas, Texas 75202

E
E
ed kidd
, US
Oct 08, 2015 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same exact thing just happened to me. I noticed my bill was a lot higher and when I finally looked at my bill which is on direct pay with my bank, there it was NFL Sunday Ticket. When I got the alleged supervisor of Retention on the phone, although she answered customer service, which we all know isn't Retention, - Tracy, Employee Number 415825 (which I doubt is the correct number) and I said I never ordered NFL Sunday Ticket, and she sarcastically read me the bill that said if I don't check the box I will be billed, to which I informed her I don't care what it says, I didn't order it, I don't read the bills, they get paid by my bank, which I'm sure you've heard many times by now, and if she didn't take it off my bill I was going to have Comcast in my house by the end of the week and how was she going to collect the rest of it when I cancel, She said she would take half of one payment off. I said all of it and I said if I hang up you'll get no second chance. She started to repeat herself, and I cut her off and said did you hear what I just said? To which she answered yes. And I said just making sure you are an arrogant person and didn't misunderstand me. As soon as Comcast hooks me up. I'll be calling and asking for her by name and employee number to say, remember me, Tracy? The hubris of this company and their employees is beyond ridiculous! And don't you know they'll TRY to charge me an extra month of service and for the boxes AFTER I return them and try to still collect the NFL Sunday Ticket. @#$%, you should hold your breath until I pay you.

T
T
tigger57
Las Vegas, US
Aug 17, 2014 4:18 pm EDT

My issue is that I do order it and do NOT get all the channels. I live in Las Vegas and have NO teams nearby that would allow me to go to the games. NOW, they are blocking my NFL Network WHICH is part of my monthly package. They offer no compensation no solution. The NFL Sunday Ticket is a scam and DirecTV is perpetuating the theft!

J
J
j27243
Efland, US
Oct 10, 2010 9:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me. Except the NFL was part of some special promotion. I hate football, never watched a game in my life.

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

How to file a complaint about DirecTV?

**Guide on Filing a Complaint Against DirecTV on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with DirecTV in the 'Complaint Title' briefly and clearly.

4. Detailing the Experience:
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
- Provide relevant information to support your complaint effectively.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure it effectively conveys your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against DirecTV on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DirecTV customer service

Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

Website

www.directv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.