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DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV falsely charged $240

In November 2009 my HD receiver stopped working, and DirectTV sent me a new receiver. The box from which the new reciever arrived contained no mail back instructions or a return miling label. I spoke with a service representative and they informed me that since I owned the receiver and that it was "old" that I did not have to mail it back and IO could dispose of it however I wished. We received no notification over the next two months that we had to trturn the broken receiver. In early January I disposed of the broken reciever.

My January bill included a non-return fee of $240 for the broken HD recevier. I called DirectTV, and on a two hour phone call was told by two different people that they had charged me inc4240orrectly, that I did not have to return the broken receiver and that i would be credited the $240 on my next bill.

I received a letter this week telling me that i still owe the $240. I called DirectTV on a 90 minute phone call, where I was told that they felt my circumstance was unfair, yet they could not credit me the $240.

I followed instructions provided to me by a DirectTV representative, and because of those intructions i am being charged $240. I would have gladly mailed the broken receiver back had I been intructed to do so either verbally or by mail. I am asking for your help in this matter as I am being stonewalled by DirectTV and their representatives.

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bajaskier
Fond du Lac, US
Feb 06, 2009 8:17 am EST
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Can you say small claims court?

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DirecTV - direct tv sucks-total rip-off

I made the mistake of taking advantage of a cincinnati bell offer that included Direct TV service. I only kept the service for five weeks. I was sent two boxes by Fed Ex to return my three converter boxes in. Two days later, Direct TV took almost $500 out of our checking account. That was $310 for the converter boxes and almost $190 for monthly service and...

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DirecTV unauthorized installation & damages

Without ownership verification, Direct TV drilled holes and mounted a huge satellite dish onto the side of our house. There are also holes in the master bedroom closet where lines were run. We had tenants in the house and Direct TV never received authorization from us or verified ownership. After spending 30 minutes on the phone and being transferred to 4 different people, I was told that they don't have a policy to verify ownership and that I had to collect damages. I replied "Oh no I'm not", then asked to speak to a supervisor, the 5th person who gave me info to the Damage Claim Address: Direct TV, Attn: Claims, PO Box 4227, Englewood, Colorado [protected]. You must give your name, the tenants name and account number (I finally got from the representative), a professional estimate, brief description, and photos.

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DirecTV - overcharged

We've been loyal Direct TV customers for between 10 and 15 year non-stop. I added a receiver and channels three months ago, then ended up switching to FIOS this month. My cancellation fee was over $420. I was never notified that my contract would renew, or that I would be subject to cancellation fees this high if I disconnected service. I have spoken to two...

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DirecTV charges

I spent hours, (and I am not exagerating at all), on the phone with both DirectTV and their internet service provider, Wild Blue. During these calls I asked multiple times what the charges to my CC would be for signing up. They NEVER mentioned that I had to register online for a rebate that brought the price down and the rebate would take 4 to 6 weeks to take affect. That was not the worse part. After being told repeatedly that their is no charge for the equipment, I get a $232.90 charge on my card. When I called they said that was the charge for the internet equipment not the directTV equipment. When I tried to explain that no one ever told me about this charge, they would do nothing at all about it. I spoke to 3 different people because I kept asking for a boss who could do something about this and that it was unfair. All of them told me the same thing, since the equipment was installed, they could not do anything about it. I explained my side in detail to everyone, telling them that if I knew this ahead of time, I would not have purchased the service because I could not afford that. During the first mess, I told them to come get their equipment because I was not using them, they said they could not and that I had to send it back and if I did not, I would be charged. This may seem like a simple complaint, but the amount of time I spent on the phone, making sure exactly what I would be charged for, was absolutely unbelievable and they still screwed it up. And they will do nothing to help me, I got scammed.

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gregcin85648
Rio Rico, US
Jan 30, 2009 4:27 pm EST

I know exactly what you are going through. I signed up for a bundled service through qwest and direct tv. I was supposed to receive $18.00 plus $5.00 off my bill for the first 12 months. But I was not told I had to go online to receive this. When I finally did talk to someone who knew what he was talking about..he explained to me I had to go online to directtv.com and fill out a rebate form. Unfortunately I was a week late. Direct tv said sorry its to late, we can't help you. I called Qwest back twice and they kept referring me back to direct tv which would not help me either. I think this is a ripoff, and now I'm stuck in a 2 year agreement, or I have to pay $200.00 for canceling the service. Its just not fare!

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9:16 pm EST
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DirecTV dishonest sales tactics

I have been a long standing customer with Direct TV (over 5 years). About 15 months ago I called in to cancel my service since I was curious about other providers and service. At the time of the call the sale representative encouraged my wife and I to stay onboard and Direct TV would upgrade us to HD Direct TV. I had notified the sales agent that the only way I would agree is if I did not have to sign on to another contract in the event that I still chose to leave Direct TV. The gentleman told us that since we were long standing customers we were part of a special retention program and would not be subject to any early termination fees if we were still not satisfied with Direct TV. I recently called to cancel and was charged the fees anyway.
My wife called customer service and after an hour on the phone she was told again that the fees would be waived. Now I have a bill and after calling again I cannot resolve the issue with any CS agents or their supervisors. I am being told that no one has the authority to waive these fees and that we were misinformed. One of the agents was a bit short of calling my wife a Liar. I have spent hours on the phone with no resolution. I honestly feel that we were mislead and are now victims of unfair disclosure of terms.
The agent told me that I should have read the fine print and read all agreements sent to me electronically. I didn’t feel the need to log every conversation with their CS agents since we had a long standing account and were considered long term good standing customers. What a way to treat their customers!

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Jacob
Bay City, US
May 14, 2009 4:02 pm EDT

When I first signed up, I asked if there was any length of time I had to have service. The person that signed me up said no. So months down the line, I go to cancel and I was told I had to have the service for 1 year first. It only had 2 months left so I said ok, whatever. So after the 2 months I called them, and the guy tells me there is going to be a 180 dollar early termination fee charged on my debit card on file. I asked him what for and he said because I have a HD receiver I have to wait 2 years. I currently don't have a job, my main reason for canceling. I don't have 180 even in my account, and they would charge me a fee at my bank, on top of possibly getting my money when my unemployment check comes in. They said it was on my first months bill. I don't know about anyone else, but Who reads all their bill over. On top of that, now I read about them taking out large sums for no apparent reason without approval. Someone needs to do something about these people.

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DirecTV warning - credit/atm card use

I normally use my online banking to pay for my directv satelitte bill each month. There were a couple of occasions that I paid using their online payment system and I used my bank atm card. On that one occasion I used my bank atm card directv stored the information in their system. I called directv to cancel my service. Representative said that service would disconnect on that day and I would be sent a bill. Days later I found out that there was a charge on my atm card. If you are a directv subscriber and you are doing business with them using a credit card or atm card beware! You providing them with your card information authorizes them to debit/charge your account with any fees you owe when you terminate and they are under no obligation to give you a heads up when they do it. I found out because I checked my account balance. I am staying with my online banking payment system in the future.

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crestviewholly
Mission, US
Jun 14, 2010 11:01 pm EDT

I called to cancel my directv service because my new landlord does not allow it. They do not want the drilling and wires that come with installation at the new home. The customer service girl was so rude. Then the supervisor that came on was horribly rude as well. When they wouldnt wave the cancellation fee...I asked to lower it and I would pay it right then and there...They refused and told me that they were taking $300 out of my account. I said that "I do not give my permission for this." They said "tough" and proceeded to laugh at me while I was still on the phone. I have no clue what to do? Can you cancel the credit card? Would that work?

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7:45 pm EST
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DirecTV over billing

I've caught directv numerous times overcharging me, doublecharging me for pay per view, and pretty much lying to me about my account activity and the steps they were taking to make corrections.

Their customer service is horrible, unless you tell them you want to cancel. Then (and I have nothing against people with accents) talk to someone you can understand, and they promise you the world, only to find out you have to babysit your dtv account and credit card account to make sure they (and they almost never get it right on the first call) do what they say they're going to do.

Recently, I charged $55 for a payper view even in HD to my debit card. I had people over for a party, then the screen says "technical difficulties" (which I understand can happen). So, I call them up, explain to them (they should already know about their own technical difficulties) I couldn't watch what I already have been charged for. So they said they fixed it and gave me a $10 credit on my account for the "inconvenience". Long story short, I end up paying $110 plus tax for something I had to watch alone the next day. Of course the time spent on the phone should be considered.

When I log into dtv, and I want to email them regarding this type of thing, I have to enter my personal info from scratch in the email form. The subject selections for the email are too general, so you wonder where the email is going. So either way, you're wasting your time calling, or emailing them.

Yes, I am a VERY unsatisfied customer of dtv for over 5 years, and it's getting to the point where I will go with cable, or dishnetwork.

My .02 about this company.

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Misty123
Louisville, US
Sep 23, 2009 1:20 pm EDT

http://www.ehow.com/how_5255105_cancel-reverse-early-cancellation-fee.html Read what this guy has to say before canceling their service
He gives some great advice!

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DirecTV billing practices and length of time on phone to resolve issues

I placed my Direct TV service on suspension. Rather than credit my account with one months paid in advance and the balance of the month of suspension they charged my credit card with a very high amount. That was 60 days ago and at least 6 customer service agents ago. Today I was on the phone with Direct TV for 2 SOLID HOURS. While the agents are polite, they seem to be very poorly trained as each one gave me a different amount of credit due me. Today I asked to speak with a supervisor and then with her supervisor. When that supervisor came on the line (after me being on the line 1 hour and 58 minutes, before I could get out one sentence, he apparently hung up on me as he never called back to say "oops". I can only urge people to NOT let them debit your credit card for the monthly charges. If there is a mistake, it takes forever to get your funds back. Seems they have found a way to use someone else's money for nothing. I can only conclude from this experience they either don't train their people or have more complaints than they can handle. Poorest customer service I have ever experienced.

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donnaB58
Woodstock, US
Jun 20, 2011 10:31 pm EDT

Our TV went out last Wednesday evening June 15, in a storm. When I called the next morning I was very upset that it was going to be 4 days before a repair could be made. I got over the shock & patiently waited for Sunday, Father's Day to arrive. We canceled our previous plans with family to make sure we would be at home for repair. Friday I got an automated call that "due to excessive outages", my repair was pushed back another 3 days until Wednesday, June 20. I called customer service. & they informed me my repair was set up for the next day(!) Saturday. I changed my plans again. Saturday came, no technician. I called & got an operator with English that very hard to understand. The only thing I did understand was "sorry, your day is Sunday, not today."(Once again, we had to bow out of plans) Five minutes later I get the automated call about repair pushed back to Wednesday. More than frustrated with customer service, I went to website to confirm my repair day was indeed Sunday. The repairman came, repaired my service, & last night when all of our family sat down to watch TV for the first time since last Tuesday. Once again, no reception. Same exact problem. I called again, got a pleasant rep. in Mississippi (I am in Georgia). She assured me that I would get a call first thing this morning, Monday. I did not. I have called them twice so far, spent over 30 minutes on the phone asking to speak with a supervisor. I was told they were all in a meeting or on the phone with customers, but to expect a call within minutes. That was over 90 minutes ago, & still response. Later same day: I am clocked at over 4 hours of phone calls. The total calls today alone is 9. No One ever called me back. In fact, while on hold for 22 min for a supervisor (@ 2:30 today) the rep. comes back & tells me the repair man is on his way & expected to arrive in the next 15 minutes. I had an appointment so I had someone come & stay at my house. Repair never showed & call #8 to Customer Service said there was no record of service request, & that I would have to wait for call. They could not give me any idea of when they would call or how much longer I would be without service. Today makes 5 days.

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4:53 pm EST
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DirecTV installation ripoff

I signed up for service with direct tv was told I would recieve a two room installation by a professional intaller with a off air antennea and
Dvr recievers.. Had to pay $160 bucks to direct tv sales person, , a week goes by the so-called professional shows up at my door demands
His cash only payment of $150 before he does anything else, I refused to give im the cash then he says I was only going to get a 1
Room standard reciever and no off air antennea unless everything else was to paid to him in cash before he would even do a sight survey. Here is a list of what I paid and what I recieved...
Paid for by me with direct tv sales person so called professional installer
1 highdef dvr reciever... With $50 extra tuner 1 standard reciever $ 150 no tuner no dvr
1 standard dvr... With $50 extra tuner dvr extra for $199 my cost
1 off air sattelite hd antennea $99 125 feet rg6 cable @ $1. Per foot connecter $.50each
1 professional installation + setup price to install through wall $50
1 fee waived for $50 new customer installer travel miles and time $100
Free site survey signal peaking $150 site survey $for peaking varies by location
Friendly and courteous sales person only intersested in more money poor appearance
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As you all can see this was a scam from the get go... The so called professional installer showed up in a beatup old vehicle with a 6 foot ladder bunge corded to the roof wich left oil stains on my driveway
This professional installer could not have ever changed the lightbulb on my porch with the 6ft ladder
So how was he going to get up on the roof? I watched the what to expect from the installation video
On the website... No thumbs up no id of direct tv no fancy van all I can say is they will promise you the best
Of everything and deliver nothing. Just think I switched from dish network to go with the more expensive
And socalled better service.. Big mistake... Oh yea the professional installer told me there was no way
I had a line of sight.. Funnything is I had one with dish network. I have sent a letter to my consumer affairs
Office in the state capital and also to the better business bureau

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DirecTV authorized service for someone who can't speak english

I own a home. I had a korean woman, ki, staying with me for a short amount of time who could barely speak english. Well, ki decided she wanted tv and ordered direct tv. Somehow, she signed a contract and when I get home I have a sattelite dish and direct tv service.
I go to cancel the service... Well direct tv waited 10 days to cancel and then they charge ki (Who is an american citizen but barely able to speak english) a 400 cancellation fee.
So I call... They tell me ki has authorization to get direct tv at my home. And even though ki cannot speak english and does not own my home nor is on my mortgage, that she signed a valid contract.
So direct tv installed a dish illegally at my house, signed up service with a woman who cannot speak english and now will not return the cancellation fee.
Way to go direct tv. I am trying to get this on the local news. Hopefully, I will be successful.

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Lindaat333
Bartlesville, US
Nov 01, 2011 4:52 pm EDT
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I feel your pain, DIRECTV scammed me too. They are awful.

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DirecTV false advertising

A representative from American Satellite Company explained that Dish and Direct were now working in conjunction with each other but if I signed with him, I would be treated as a new customer and therefore eligible for the package deals only available to new customers. I was quoted $34.99 and because of that, I agreed to switch to Directv. I was told that the total price would be $34.99 for 12 months which would revert to the normal price after that time. I was NEVER told that I would be stuck with this for 24 months and it is written nowhere on the paper I signed. It was NOT mentioned that there was an extra charge for the 2nd receiver. It was NOT mentioned that there was an extra charge for the DVR because it was included. My first bill arrived for $81.19. This is more than double what I was quoted. I tried many times to contact the American Satellite Company but they are unwilling to return my calls. I finally DID manage to get a person once but I was told that they don't deal with billing so I'd have to work this out with Directv myself. I called and e-mailed Directv and was met with stock answers of "this is our price" etc. It was almost a "bait and switch" technique that was used to sign me up, but that is child's play compared to being told the outright lies that I was fed. Had I been told the actual price, I wouldn't have switched.

I want nothing more than to be rid of Directv as my carrier. I signed no agreement saying that I would stay for any period of time nor did I agree to pay $460 if I decided that Directv was not for me. A contract indicates that there was "a meeting of the minds". This is not so here. I agreed to nothing regarding time. I was hoping that Directv would just let me go peacefully and be done with it. But even with a complaint with the BBB, they are unwilling to do anything.

I cannot wait for this 2 year sentence to be over. Their product is inferior to the one I had before, their customer service is a joke and they really do not care if their customers are happy with their product. All in all, Directv is one of the worst companies I've haad the displeasure of dealing with.

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Carol
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May 12, 2008 10:10 am EDT

I ordered DirecTV in March 2007 as a result of receiving numerous advertisements in the mail. One of the free offers was a portable dvd player worth $129.00. Since I had always wanted a portable dvd player, I decided to order the satellite tv (I was fed up with camcast cable tv). I followed all instructions as required, received everything I was supposed to except the portable dvd player. When I contacted DirecTV, I was told I was not eligible for the portable dvd offer and was given no explanation as to why. I sent a letter of complaint to DirecTV in October 2007, received a phone call that indicated my complaint was being sent to a resolution specialist. After that, nothing at all. However, I did receive in the mail a "consolation gift" of a standard dvd player, which could not have been worth more than $20.00. I contacted the attorney general's office in my state, Maryland, and submitted a written complaint to the consumer division. The responses received from DirecTV were ridiculous. I was told that since I did not call the phone number listed in the ad, I was not eligible for the GWA (gift with activation). I had called the well known number 1-800-directv. In fact, each of the two advertisements I kept from that period, had different phone numbers, but showed the exact same free gifts, one of which was the PORTABLE dvd player. There is nothing in the ads that say you must call that particualr phone number. I would never have guessed that a phone number is used as the criteria for being eligible for a gift when activating a service. I was never told otherwise from the first time I called to order the service until I received the letters through the AG''s office in MD. I guess my next step is to write a letter directly to the President of DirecTV expressing my dismay. I will gladly return the standard dvd player and would like a rebate of $129.00, a credit on my bill or the actual portable dvd player which I feel I should have received in the beginning. I wonder if anyone else had this same problem. I have not seen any of the same complaints after surfing the net about it. I appreciate any help someone can give me. Thanks.

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steffandbrian
, US
Aug 21, 2009 11:25 pm EDT

DirecTV SUCKS! We were led to believe that we were getting an HD DVR but months later realized it's not HD at all. I was asked what sort of TV we had upon ordering and replied HDTV only to ASSUME we were getting that type of DVR Receiver. Upon calling DirecTV about this was told by the rep after pleading my case that I can easily just upgrade to the real HD DVR I was supposed to get and basically pay the difference of $99. I said fine, that I would "give in" and do that. I was "transfered" to the order dept and the woman I spoke to told me that there "were no promotions of that kind" and if I wanted to get an HD DVR, I would need to buy a whole new one for $199! What?!?!? That was NOT what I was told by the woman who so conveniently transferred. Then she transferred me to a supervisor who apparantly gets a kick out of the fact that I cannot do anything about the fact that I was screwed over and tells me it's $400 to cancel the contract! I am roped into this service for 2 yrs or it's $400 to cancel. I was conveniently never told that either. What a load of BULL this company is!

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bookstory
Milford, US
Jul 01, 2011 2:32 pm EDT
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Beware of "FREE" DirecTV receiver. "Free" to them means "leased." When you discontinue your service, they require that you return your "free" receiver. I got a call from DTV saying that I could get a free new DVR receiver, and I asked if I could replace one that I was leasing. "Yes" was the answer. Actually I decided to replace an older receiver that I owned. Now instead of two leased ones and an owned receiver, I have three leased receivers. Great, eh? When I complained, the woman said that "free" to DTV means "no upfront charges." Can you believe that crap? I'm going with Comcast as soon as they hook up my neighborhood.

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Rennard Cotton
Milwaukee, US
May 30, 2009 5:58 pm EDT

I contacted Direct TV via phone and e-mail about about adding My Network TV to subscribers who live in a city that don't carry a My Network TV affiliate in their town.Direct TV kept giving me lame excuses about They don't have no plans to carry My Network TV if cities don't carry a My Network TV signal.Get Dish Network because Dish Network carries My Network TV and the CW Network if cities don't carry CW and My Network TV.Buy Dish Network, Don't buy Direct TV.

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Michelle
Denver, US
Apr 21, 2009 9:59 pm EDT

As a former employee of American Satellite a retailer of Directv, I can tell you that yes your first bill came without the "promotional" price, that is because Directv uses a rebate process. This is stated on your first bill, along with how to go about filing your rebate. It can take as long as the 3rd billing cycle to show up, but will last an entire 12 months. As for not knowing you were bound to a 2 year contract, I will call BS on that, you said the paper that you signed said nothing about it? I know for a fact that the paperwork does. It clearly states that the contract is 24 months and if you cancel you will be charged a pro rated amount of 20.00 a month for the length of the contract that was not satisfied. American Satellite will also charge a termination fee if you terminate service prior to the end of the contract, that fee is a hefty 500.00 and it is not prorated. Your filing with the BBB should have been against American Satellite, as their sales person is who quoted you prices, not Directv. The price of 34.99 was correct for the Plus DVR package, DVR service is included in that price, the only extra charges you should see are for additional receivers at 5.00 a pop. The only other thing I would advise you of is that if you are not going to keep the HBO SHOWTIME AND STARZ directv gave you for 3 months make sure you call 30 days in advance to cancel thoses services. I'm sorry you feel that you have been wronged, but hopefully this info will help?

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bajaskier
Fond du Lac, US
Jan 20, 2009 9:43 am EST
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Why not take them to small claims court?

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11:15 am EST
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DirecTV bait and switch

I have been with Direct TV for 7 years. I purchased my recievers when I started the service. In December 2008, I called due to the failure of my DVR. Direct tv was more then happy to replace it for free. they also stated that they could replace all the other boxes for free since I have never had any replacements for the contract...

But the reason I called was to try to have my bill reduced and said that I did not want to have anything done with the recievers unless that was possible. They said they could reduce my bill by $15 a month for the next year and it would go back to normal if i did a 2 yr contract and ...

So... i call back to validate and verify that what they said was going to happen.. what a shock that i find it was not true

first call... was told i should be happy for the free recieves and that direct tv would never do any credit for $15 a month. I asked for a manager.. was put in wait hell for an hour.. finally hung up

second call... asked for verification again.. was told that there was no credit on the acount... asked to speak with someone about shutting the account off and shipping the equipment back.. was sent to account disputes.. and was then told if I did shut the account down ... i would be charged up to $500.oo. I explained that the only reason that i went into the contract was due to the fact I was going to get a reduction in my bill.. and she told me there was no record of that.. Asked for a manager.. explained what had happened... she said she would credit my DVR cost ($5.95) for 23 months and put a credit on my account for 12 months of ($10.00). Also told me Direct TV can only do up to $10 a mont of a credit. probably to prevent the service desk staff from giving away the world.. LOL...

So the moral of the story... If you do business with them.. get it in writing before you commit to any contract. have them email it to you or have them give you thier personal number and the location they are in...

because they will LIE to get you to do a contract... BECAREFUL !

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Dagny Taggart
Hunt Valley, US
Apr 02, 2015 5:04 pm EDT
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This is a complaint about Direct TV. I was with Dish and decided to check and compare prices and services. I compared the number of TV's we currently have, the channels, the HD receiver and the DVR. After talking with a Direct TV sales person I decided that the Direct TV had the better program for my family. I was given a price for a two year contract which I accepted. They set up an installation date. When the service person installed our Direct TV we did not have a DVR recorder. He told me that a DVR was not included in my package. This is absurd because I compared all the features we were getting from Dish when I spoke to the sales rep. He told me to call Direct TV and say that I should have gotten a DVR in my package. After speaking to 5 different people connected to Direct TV and spending over 1 1/2 hours on the phone I was told my monthly charge would be $15.00 more per month if I wanted a DVR. I am disappointed about the sales practices of the Direct TV group. I hoped to be with an ethical company. Not once did the sales lady I spoke with originally mention that the package did not include a DVR. Plus the Direct TV representatives I spoke to right after our installation were trying to blame me for not reading the emails they sent. They told me I should have seen that that piece of equipment was not on my contract. They were rude to me on the phone and I am very angry about their lack of ethics.

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Kelly Ell
wak, US
Sep 15, 2009 5:01 pm EDT

They told me I was getting dvr charged me then said it didnt include dvr and if I wanted dvr I would have to pay an additional 200 . The salesperson said the 280 i was paying was for a dvr. They do not care about customers just sales quotas obviously

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Brian Long Huntsville Alabama
Huntsville, US
Sep 18, 2009 10:49 am EDT

I called AT&T for a price on phone service. I was told if I bundled services with Internet, phone and Direct TV, I could get a special promotion for Direct TV with 59.99 for premium service, I would get a $21.00 dollar per month discount for a 2 year contract. The total for Direct TV was to be $38.99 per month for the duration of the contract. I agreed to this and set up the installation of all three products. I was to receive free HBO, Showtime, Cinnemax and Stars for 5 months for signing up all three and changing to AT&T/ Direct TV. I got the bill from Direct TV for $79.99. I called and was informed that I had to by a Sunday NFL Ticket to receive this offer. This was the first time I had been told anything about the NFL Package. They removed the NFL charge from my account. They installed the dish and nothing but regular cable worked. When I called the rude lady and supervisor informed me it was not Direct TV's fault that the agent that signed me up gave me wrong information. All they could do was sign me up for the NFL Ticket or give me the correct information. WE NEED TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST BOTH AT&T AND DIRECT TV.

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directtvscam
, US
Mar 07, 2010 9:50 am EST

We signed up under the guise that we would be getting the "special" rate for the first year of the 2 year contract. However after jumping through several hoops we were told that we didn't jump through the final one until 6 days after out 90 day period had expired therefore no credits for the first 3 months and full price for the duration of the contract. Customer service was very unprofessional and unresponsive. We went to the place were we signed the contract originally (Advanced Communication Systems on Route 30) and were told by the owner (Rosario) that he'd take of it only to have him call 2 days later and say there is nothing they can do. Really? All this over a yearly total of $360. Not only are we being scammed through bait and switch but when the tech (Chad) came to install our equipment, he texted my wife later that evening using her phone number off the paperwork to ask if she was available. He was supposedly "reprimanded". I'm almost sure that borders on illegal. Never again will we use this company or service and I will make sure they get $360 worth of bad publicity.

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motherbadger
PO Box 354, US
Nov 04, 2010 1:08 am EDT

DO NOT ORDER THE DVR (for only $7) a month! They talk fast, and don't mention the fine print. If you order the $7 a month DVR, you can't cancel the service (minimum of 29.95 a month for 60 or less channels) unless you pay a "cancelation fee of $20 per month for the duration of your contract. Confused yet? We ordered the DVR in August. It is now November 3rd. I was just told by Desiree that it would cost us $420 to cancel our account!

Also, when I downgraded to the "Family Package" of 29.95 a month, I was told that I could see what channels I would get for $29.95. Not true, there are 3 different packages that you can't see online, but, as Desiree so patiently explained to me, it is not fraud because she was willing to read to me all of the channels that I could watch (she really was patient, and she waited for me to write down the names of all the channels, mistakes in spelling are mine) So since you can't get it anywhere else here is the list of what you're paying for with Direct TV's " Family Package" :
1. BYU TV (Mormon channel)
2. Bloomberg
3. Bloomberg (2)
4. C-span
5. C-span 2
(don’t get CC TV 9, but she gave me the name anyway)
6. Christian TV
7. Church Channel
8. Direct TV Customer Information Channel
9. DYI (Do It Yourself Home Improvement)
10. Day Star
11. Disney Channel East
12. Disney Channel West
13. Disney XD
14. EWTN (Another religious channel)
15. In Life (Christian)
16. Food
17. Free Speech TV (Channel 348)
(GEM Net (don’t get))
18. God TV
19. Golden Eagle
20. GMC
21. HITN (Spanish PBS)
22. Hallmark
23. Headline News (CNN)
24. Home and Garden
25. Home Shopping
26. Hope
27. Inspiration
28. Investigation
29. Jewish Life
30. LINK
(MHZ – don’t get)
31. NASA
32. NRB
33. Nat Geo
34. Nick Jr.
35. Nick @ Nite East
36. Nick @ Nite West
37. Nick Toons
38. Once (Spanish)
(PBS channel 379 – don’t get)
39. QVC 1
40. QVC 2
41. RFT TV
42. Science
43. Shop NBC
44. Music – Between
45. Music - Gospel Glory
46. Music – Standards
47. Music – Playground
48. Music – Spirit
49. TNT Net
50. The Hub (channel 294)
51. V-Mi (Spanish)
52. TWC (The Weather Channel)
53. Word Network
54. World Harvest

Doesn't look like 66 or even 60 channels to me.

More confusion, The "Basic Package" is the same price as the "Family Package" but if you are already a customer, you can't get the Basic Package, that is just an "introductory package" so the longer you are with Direct TV, the more screwed over you are.

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etampell
Gilbert, US
Sep 13, 2011 5:27 pm EDT

On 09-12-2011 at around 4:00pm I responded to an add received in the mail. I spoke with a rep who lied to me about everything. He indicated I would get for 34.98 a month for the full two year contract phone service, 210 channels for one TV to include NFL Sunday Ticket and 12 MBS internet. I scheduled the install date for 10/01/2011 and he said some one would be there between 8 and 12. He said I would not be charged until the installer arrived on that date. The charge would be 219.95. I set that October first date because I told him I did not have that money available in the budget right now. He assured me I would not be charged until the day the installer arrived.
My ID# he provided was ********** the order number provided was *********. I either need some one to rectify this situation or provide me with the legal departments contact information. The sales persons name was Christopher Burney who screwed me. This bank account used is only for paying bills and is now over drawn due to this person and costing me additional fees. I will now have to move money from another bank account to cover this. I canceled and will never use them again, what a way to deal with a brand new customer. Keep up the good work Direct TV and you to will be out of business, all it talkes is one person at a time. We do have OPTIONS.

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LA Fla
Lakeland, US
Feb 01, 2011 4:45 pm EST

My mother 86, was bullied and frightened into a contract for fear she could not get any tv when the analog/digital switch come through, and even though they knew she had an old analog tv they sold her digital HD service, this was in 2008. She signed up for an 18mth contract which she put on vacation service half the year when she would visit in another state. Well here we are three years later, and they say she still owes six more monhts on the contract, IT AUTOMATICALLY RENEWS SO BEWARE. She is currently living in another state and wants to terminate this service. we requested both the billing and the boxes and the termination fees are $120.00 but so far neither the boxes or the information statements have arrived but they continue to take the fee everymonth. Finding the address for the corporation is all but impossible on their website, you need to terminate the contract in writing but finding the address to send it to is all but impossible. Its not the same address as the billing address. DIRECT TV, Corporate Office, P.O. BOX 6550, GREENWOOD VILLAGE, CO 80155 Any correspondence should require a signature and an return receipt. BTW the online contact information does not work if you enter terminate contract in the subject line it will give you an error message saying the account number value must be an interger, but if you enter customer service in the subject line, it will let the message through with the exact same account number on it. GO FIGGURE. We just want to be rid of direct tv, and will pay to do it. But these guys are crooks, and crooks need contracts to keep customers.

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Soooozdog
Pleasant Hill, US
Nov 27, 2009 5:08 pm EST

Where do we start folks? We need to get this lawsuit off the ground. I want to sue for lack of informed consent and disclosure for damages to the rental property. I just paid today for a handy man to take down the apparatus and fill in holes as well as filling in a hole drilled into my bedroom from my balcany!

Now I have to pay an early termination fee of $460.00. Just changed my credit card info and added a credit card that is maxed so they cannot access my funds. On Monday, I am going to my credit union and placing a block on Direct TV.

ATT did not inform me of getting rental permission or for that matter, that there would be drilling and damaging property I do not own.

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alienangel555
Coconut Creek, US
Sep 28, 2009 12:41 pm EDT

I agree. I had the same problem with AT & T and Direct TV. I say class action lawsuit as well.

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DirecTV installer thefts

I recently ordered service from Direct Tv and they sent over two installers who stole my i-pod and proceeded to make inappropriate sexual passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
When i called to complain, the Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO. I believe this company and its supervisors are very insensitve or simply care only about selling their service and making a profit. I tried to express my concerns that these guys stole from me and were making sexual and harrasing coments to my daughter.The supervisor at direct tv proceeded to tell me that everything i just told him, were just allegations, and if they took any kind of action, they would be admitting to being guilty.
Maybe we should all get together and submitt a class action law suit against this company!
Sandra

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Theft from direct tv
Ironton, US
Jul 07, 2010 8:13 pm EDT
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2 installers came to install direct tv, later I discovered one of them had stolen 100 dollar bill from my desk in my office. I tried calling the subcontractor and they are slow getting back to me. Very slow! They also left trash on the side of the house and left the gate to my backyard open and my dog got out. I am disgusted with this and would like to be heard by Direct tv, what do I do to talk to the ceo or anyone who can resolve this? I have made a police report at this point and am awaiting something positve to happen.

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Jean Nie
Stafford, US
Jul 23, 2009 11:02 am EDT

Supervisor of this company do need something to shock them and get their attention.

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DirecTV rip off

Direct tv will add nfl ticket automatically to your bill. If you have autopay you will not be notified and may miss the charges. Buyer beware - don't get ripped off by direct tv!

Even if you explicitly request that nfl ticket not be added they will still sneak it onto your bill. You will be charged and then they will tell you they cannot refund you because the season has started.

You are out 41.50 x 4 months and they walk away clean. There is no simple recourse other than canceling the service (Which I did).

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Jbswell
, US
Jul 05, 2009 3:18 pm EDT

This is what happened to us last year. I even called to cancel the NFL sunday ticket ahead of time this year and was told there was a chance I could get billed again anyway.

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DirecTV scam and cheating

I went shopping one day to find that my bank account was overdrawn by several hundred dollars. I immediately called my bank to check my recent transactions and found out that Directv had charged my account $621.00. I spoke to a bank rep and explained to them that these were unauthorized charges and that i did not give directv permission to bill anything to my account.

I was told by the rep that I had to wait for the transaction to actually post before I could file a dispute. I later called Directv to ask them why they charged my bank account without my authorization. The rep that I spoke with told me that when I initially signed up for service, I was informed that in the invent my account was terminated, that any fees owed and equipment that was not returned would be billed to my account.

I told her that I don't remember being told that (i really don't) since I set up my service online. I informed her that I was disputing it with the bank because I never gave them permission to touch my bank account because I made my payments myself online. Turns out that keep your bank account information on file. Most companies ask for your consent before doing this, but they did not because I would said no as I always do. My bank made a temporary credit to my account, pending an investigation.

Shortly after, Directv sent me a bill for the same amount which let me know then that the bank had to have had taken the money back from directv. 3 months later I received a letter stating that the credit to my account was permanent and the investigation was concluded. I advise everyone else to do the same. It's probably not too late to file a dispute with your bank. Something needs to be done about this.

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Tharen
,
Sep 04, 2008 9:13 am EDT

Since when does a vendor come on to a property with out the owner's permission and install a system damaging the building, drill holes thru walls etc... Also they installed a ground set pole directly over a underground gas line having the potential of having caused a leak or explosion--have these guys ever heard of (diggers hotline).

And what is with the automated voice transfer stuff--I have wasted hours tracking down the lunatics who did this only to be unable to contact a person directly.

This company and direct tv stink!

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Luke
, US
Jan 04, 2009 9:55 am EST

Attempted to get a better deal on satellite TV service. DirecTV had a good package and came out and did the install. The day after the install, lost my job and had to cancel. I called and spoke to a 'customer service specialist' who stated that I was well within my 7 day cancellation timeframe and would not be charged any early cancellation fees as long as the equipment was returned I would be out nothing. I double and triple checked this with the person, and after checking my credit card bill and finding a $465 fee from Directv was shocked.

Contact was made with Directv customer service 'sorry we can't help you'. Contacted further up the customer service food chain 'sorry YOU broke contractual obligation after signing a 2 year agreement and canceling 3 days later.'

I told them in multiple emails and phone calls about their customer service individual telling me of the 7 day opt out period, to which they replied that it didn't matter and I had nothing to substantiate it.

Contacted Better Business Bureau. Same actions as before, nothing done, fee remained in place.

So for $465 I had Directv for 2 days and will never switch from Dish Network again, as they countered with a much more amazing package at an almost unreal price structure.

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heidi009
Little Elm, US
Sep 22, 2009 1:29 am EDT

After 14 yrs of service I cancelled Directv and they tried to tell me I owed all this early cancellation fee that is supposed to be paid. They refused to cancel my service I need to get an attorney

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DirecTV monthly payment is not what I agreed on

When I signed up for cable with this provider, I signed up for a package amount of $39.99. Unbeknownst to me, I was supposed to submit a "rebate" within 60 days to be charged this amount. Well, I called on a different matter and was informed that I was being charged $90.00 a month instead, which I can not afford because I missed the 60 day deadline by 2 days. I spoke to numerous people, all rude, to try and get this resolved. I even asked to speak with the Supervisor and was informed that I would be on hold for around 15 minutes. I then stated that I would prefer to cancel and was then informed that I would have to pay the penalty fee of almost $500.00

I find this abusive and taken advantage of.

Please advise.

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scott in san diego
, US
Jul 22, 2009 5:06 pm EDT

I had the same problem as the above person and at this moment I am still fighting with Direct TV. I wish I had done more research on Direct TV before I gotg involved with them.

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DirecTV tv guide

On the 3rd day of jan. We call direct tv and had our service changed from our home in denver, colorado to our motor home which is parked in yuma, arizona. They gave us the westcoast / eastcoast package, which we have had before. The problem is, on the channel guide, we get 1 and 1 half hours to 2 hours of the same program instead of the programs broken done into 1 half hour segments. We are hopeing you can remendy this. Please e - mail me at the above address or call me at [protected]. Thank you
Thank you for your consideration
Ken smart
2900 w. 5th st.
Yuma, arizona 85264

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DirecTV scam billing

I've had directv service for years and never had a problem...until now...I fell behind in some of my bills because of our economy..who hasn't? My husband and I talked and prioritized..well, the cells were the first to go and then directv. Wish we had more luxuries to dispose of but poor folks don't..anyway,

I spoke with someone on 11/22/08 about paying my past due and suspending service. He explained the fees for early cancellation and the receivers. I told him I didn't want to cancel service, just suspend it. He told me that couldn't be done until I had a zero balance. I told him I would talk with my husband and we would pay it within a week. Two days later, 11/24/08, directv debits my account 623.81. Needless to say, that screwed us up! I have talked with 5 directv employees in less than 24 hours and the only ones who really DID anything were the last two. One of them began the process to refund the 455.32 to my account yesterday and I called again a few minutes ago to find out the status of the refund. I was told that she was expediting the refund and pushing it through with 'high priority'. Thank God directv still has 2 employees who care about customer service!

Oh and in all this..I find out that I've been billed for 4 receivers when I've only had 3 since installation. One of the boxes were bad so the installer took it with him and marked through 4 and wrote 3 on my paper. In the process of verifying which boxes I had, the directv employee tells me that they are showing the box I don't have is operating somewhere. I tell him it's not at my house..he can come check! What the crap?!

What really irks me (the whole thing does but..) is that when I asked for confirmation numbers on every conversation that I had with those 5 employees yesterday, none of them could give me one. Instead, they offered their employee numbers. I asked them what good was that when I knew if I called and asked for them no one would know who they were! Directv gives you confirmation numbers for every payment you make but can't give you one for issues like this?! Oh, and, every time I spoke to one employee, the whole conversation with the previous employee WAS NOT noted in the computer. Instead, it was a bit here or a piece there. What kind of customer service is that? They have ticked people off and yet choose to make incomplete notes on the computer? What happened to Directv's high customer service rating? I use to call and everything was handled professionally and quickly. Now I call and no one knows anything or I get 4 different answers.

Directv's business practices are highly questionable and their customer service has really gone down the toilet. In today's economy, the practice of debiting a person's account AFTER I called and said within 7 days, I will pay the balance that I owed so service can be suspended, is nothing short of covering their own rear end and collecting as many monies as possible. Well, as soon as I can legally get out of this contract with them, I WILL NEVER USE DIRECTV AGAIN!

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DirecTV - rip off

I have been with direct tv for 2 years. I just called to cancel my service due to the fact that I am a renter and take the service that the landlord allows at his property. I recently called to cancel. I was told that it would take 6 to 8 months to return and overpayment $90+ to my checking account. They told me they would send a box for the equipment to...

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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