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unauthorized use of my debit card and identify theft
I am going to share correspondence I have sent to the California State Attorney General and to the BBB.
I have filed a previous complaint against Direct TV, Inc and the complaint No. was [protected]. This was for fraud and deceptive business practices. Please see the enclosed copy of my email listed below.
I want to either reopen this complaint or start a new one for unauthorized use of my debit card and for identify theft. On October 28, 2008, I had verbally withdrew my authorization for them to charge my card twice after having to make SEVERAL calls to get the service cancelled (cancelation No. .R21404016721503 on October 29, 2008). I then followed up with a written statement withdrawing my authorization to use my card on that same date. I told them to bill me via paper. I returned their equipment to them via FedX. I had only had their service about 10 days. (BTW - I was quoted on several occasions a "special" price of #34.95 a month for 12 months and didn't even have their service a full month - this turned out to be yet another lie and deceptive business practice).
On November 14, 2008, I checked my card statement and found that Direct TV had stolen $436.25 off my card. They may have also stolen my identity! I wrote them immediately wanting to get a detailed explanation of why they stole this money. I have yet to receive any kind of a response. I want my $436.25 refunded immediately. This is grand theft, unauthorized use of my debit card and identify theft and my intentions are to contact an attorney and pursue this unless this UNAUTHORIZED withdrawal of MY monies are returned to me immediately.
If you need to contact me, my contact information is listed below. Here is Direct TV's address and phone number.
Direct TV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
[protected]
===========================================================================================
I live in Gainesville, Florida. I wanted to switch my TV service due to cost savings. I had called Direct TV on THREE separate occasions to find out about their services and to be certain that I would still be able to get my local area channels. Each time I spoke with their representative, I was assured that yes, I would get my local channels with their services. Even the literature I received from them in the mail said I would get my local channels. So I called and made arrangements for them to come to my home and install their service.
They came this morning disconnected my old TV services and installed their services and after about an hour my husband called me and asked if I could find out what channels have our local channels. I called Direct and after being on hold for a good 15 minutes, I finally got a real human. I explained why I was calling and then I was told, AFTER THEY GOT MY BUSINESS AND SWITCHED OUR SERVICES, that we would NOT get local channels. I spoke with one of their managers and I asked why I was out and out lied to about what services they provide and why I received fraudulent information in the mail. No one would or could explained to my why I was out and out lied to. I became upset and demanded they come back out to my home and reinstall my old service which they had disconnected. They would not do that. I'm really upset and angry with these liars and I want to file a formal complaint, but I don't know how to do this since I live in Florida.
Any help you can give me to resolve this issue will be more than greatly appreciated and if you need any information from me, just let me know.
This entire situation reeks of fraudulent business practices to me and this needs to be addressed.
Again, if there is any more information that you need, please do not hesitate to contact me. Thank you so very much for any help or assistance you can provide.
erroneous billing
Direct TV charged us for service at an address that was a vacant house.
We moved from California in August 2006. When we arrived in TX we started up a new account with Direct TV.
The DTVcustomer service Rep said start a new account to get the perks. We did. Six months later we get a bill for service at the old California address for $121.33.
Today is November 14, 2008 and after many letters, phone calls and explanations, Direct TV has never credited these charges.
No service was received and Direct TV will still not admit fault.
So, we waited until out 2 year contract ran out in Sept 2008 and we have two credits on our DTV account totalling $275.00. We want the money credited back to our bank account. On four different dates, 9/16/08, 10/23/08, 10/28/08 and 11/14/08 I have been told the "processing" time for these credit is 6-8 weeks from the last "transaction."
What a scam...DTV keeps our money and moves the cheese everytime I call in.
You can be sure I am calling on 1/5/08 (8 weeks from today). If I don't have my money by then...I will make another complaint.
My advise: Don't ever do business with DTV. While the reception may be good...their customer service and billing practices are deceitful.
I second your comment, they are more than decietful.
These people are CROOKS!
Service might of been great, financial services are HORRID.
removing channel 865
I am a subscriber to directtv. I recieved notice that they are removing channel865 from my viewing selection. They are not changing the position of the station but are removing it from my plan. This is my most important radio station asit is the only on that broadcasts operatic selection. What recourse do I have, if I cancel the plan they will charge me 450dollars. And they refuse to give me anything to compensate for the removal of my most favorite station. Are they not breaking the contract, since all the contract says is they only have the right to make changes not remove any.
too many different stories by csr.
I called directv after i had paid my bill and was trying to see when my service would be turned back on. I was told 2 to 4 business hours by one of their so called managers.This was on 11/6/08 and was further told that if it wasn't on by the next morning to call. On 11/7/08 when I arrived home from work it was not on. I called and was told that "we have not received your payment yet." After I was on the phone for over 1 1/2 hours with them i was transferred to another dept. where I talked to a Denise, so I was told. She told me to go and fax her the receipt and put attn: RSH on it and when she receive it she will turn my service back on. So here I go trying to find some where to fax it to her. I did and she had given my a callback number to call when I had faxed it to her. Then when I called back I talked to another person and she said that I could not get my service on until they received the payment. I tried to explain to her what Denise had said and she wasn't hearing none of it. She wouldn't even let me talk to Denise she said she couldn't do that. I tried to expain to her what Denise had said and she said that Denise had noted on my account that srevice will not be turned on until bill is paid in full and when she asked me when will I be paying the rest I told her in two weeks. We didn't receive the bill until after I had made the payment. I was also told by another csr that services were not to be turned off until 11/10/08 anyway. What can I do about this? For #1 they are all rude and don't tell the truth.
double billing
When our equipment was returned after cancelling our service in Oct, 2008 -Direct TV 'engineer's' found un paid ppv's that had not been sent to their main receiver from 2007. We had equipment problems in 2008 and had to pay serveral hundred dollars of ppv's that had not been billed according to Direct TV. However, our monthly billing statements showed the movies we ordered on each statement. We settled and paid the account balance in full. When I called to dispute the additional equipment charges-they deducted the disputed amount from our checking account without our authorization. According to our bank, there is nothing we can do if they run the charge through as a debit.
Consumers Beware!
They just did the same thing to me, unbelievable. Charged me for the same UFC fight, from 2007, 3 times! Tried to order through the TV but was anable to because I did not have a land line hooked up. The representative told me I could only order via online if I did not have a land line. So, I ordered it online, then 1.5 years later after cancelling they billed me for it again, twice! Because I tried on the TV twice and it didn't work, but according to them, it did. Yeah they were there and saw it working.
So, if what they say is true, why would I bother turning on my computer, loading the website, logging in, finding the fight or movie or whatever, then ordering it, when all I had to do was push a button on the DTV remote?
Times are tough, economy isn't well, they must be losing customers, this is one way for them to try and get more income. If they are wrong and find out they are wrong, they say sorry. If the customer pays, they get free money. What a F@#$ing scam!
Crappy thing is I would have ordered DTV again, I am renting a room that has local cable. Now I will never order from them, ever. So long NFL ticket.
service fee
First of all when you call Direct Tv you have to wait 20 minutes just to speak to someone then they transfer you to someone else and you wait again for them. My HD channels stopped working and they said I would have to pay a $49.99 service fee for someone to come out and fix it, or had a option of paying for a service package for an additional $5.99 a month on my bill. I feel this is absurd I pay for a service monthly that should include fixing any problems that occur. My cable company never charged to fix any problems I will return to them when my contract is up to avoid the outrageous early cancellation fees they also charge.
Easy...Take them to small claims court.
lied to about local channels
On october 22, 2008, when I called directv to get information in my process of making a decision on switching from cable to directv, I specifically asked about getting local dallas channels. I was told that I could get them, I just had to sign a waiver and wait 4 weeks. The sales woman said the local cable company had a monopoly on the local channels, which the fcc was requiring them to discontinue as of february 2009. The sales woman gave me a great deal, so I went ahead and signed up for service. One of my co-workers lives near me, same county, same zip code, has directv and they get the local dallas channels, and they never went through any waiver process to get them.
A few days after installation, I was talking to a guy who used to install satellite tv service in my area, and he told me that everyone he new, recently, had been denied local channels. At no time was I informed by the directv sales woman that only 1 out of 5 waiver requests are approved.
For the past week, I have been having almost daily e-mail correspondence with customer service reps from directv. The first response to my question on the waiver was that only 1 in 5 requests are granted, and that it is not directv that has any control over this situation. Here is the latest e-mail response on this subject: "i understand your frustration with not being able to get local channels in your area. As you know, we don't carry locals in your area right now and we don't currently have plans to add it to our lineup. " he stated that the waiver request submitted on my behalf has been sent to new york and la. He also stated that he knows nothing about the fcc requiring the local cable company to discontinue their monopoly on the local channels.
If they don't carry local channels in my area, then why was I told that I could get the local dallas channels, and why does my nearby co-worker get them?
Now i'm locked into a 2 year contract with no abc, nbc, cbs, fox, cw, etc. I expect that I will now have to purchase a new outdoor antenna to receive these channels, and then I will have to use an ancient vcr to record my series programs when I am unable to watch them live. My service includes 2 dvrs, but they won't record channels off the antenna.
I would be very interested to know if anyone else has been deceived regarding local channels in the outlying areas of dallas, texas.
As of November 2010, this is still going on. I was told that local channels were available for Terre Haute, IN - Made the switch - and now have abc, cbs & nbc out of New York. Customer service is much less than satisfactory as "local" channels were requested specifically by myself, for my area. Now stuck in a 2 yr. contract with no remedy offered from them. They'll sell anything, don't sign off on the install without confirmation.
The comments are not true
This is a fake story !
Hi, i completely agree with your compalain against dtv. Im working with dishnetwork, y dnt u try dish network m sure u can get a very good deal with dishnetwork with your locals as well as a DVR for 2 tvs.
If you want any type of information on this you can call me on [protected] n ask for my name Tina Jones n my extention is 4443 or you can orward me your phone number n i can check weather u qualify for locals n the promotion.
penalty for cancelling
When we moved from another city to Simi Valley, we did as DirecTV told us and that was to take the equipment and leave the dish. We did and we also upgraded to HD. After of year of total ignorance from their customer service department we decided to have the new AT&T system installed. We did and cancelled our DirecTV, which we had for almost 5 years. On their last bill they added a $250.00 cancellation charge claiming we were in to another 2 year contract.
We never signed any paperwork locking us in to another 2 years and was told that on our first monthly bill they disclosed that we were locked in to 2 more years. BS. We won't pay it. By the way, the AT&T system is fantastic!
I had direct tv installed at my apartment on 12/29/07, after previously using them a few years ago. I have not had any major issues over the past 1yr just a few billing issues from time to time. I moved out of my apartment on 02/28/09 and my new apartment does not have a space for a satellite dish., i called to cancel my direct tv service and i am being told that I have to pay a 60.00 early termination fee because my contract is up in june of this year. I never agreed on any contract and it was never disclosed to me that I was in a contract or going to be in one . The rep states they have been doing this since 2002, but i have never been informed of this when i was a customer from [protected] and 2007 to 2009, they have me in a 18month contract that I never agreed to! The rep claims I can only get out of paying this termination fee if my apartment points north! I went to the website after I talked to them and listed under the fine print in agreements it discloses the contract, but not on the ordering screen or when you speak to a rep this is false advertising!
directv billing fraud
I had been with direct tv for several years (About 7 or 8 yrs) and as they stated I always bought my equipment from then. About a year ago I "bought" an hd dvr for about 300.00. When I noticed I was getting charged a lease fee of 4.99 mo. I thought "oh this is another mistake", as in the past when they were charging me when they shouldn't because I had purchased not leased my equipment. When I called in to rectify the situation I was told no I did not buy this piece of equipment for $300.00 I leased! I said who in their right mind would pay to lease something for 300.00 + 4.99 a month. I told the rep to look and see that I always purchase. I was told at that time that they no longer sell equipment they only lease. I asked her to show me where I signed saying I leased this equipment. She told me it was on the paperwork I signed when it was installed (By a company, who by the way took my old receiver that I owned and they tired to charge me for this receiver also). I told her it said nothing on the paperwork about leasing. Fast forward several months and I decided to cancel my service since the hd dvr never worked most of the time. When I went to cancel they charged me over 100.00 for the rest of the lease they say I signed up for at 4.99 or 5.99 a mo. (It changes at random) they also told me I had to return the hd dvr. When I reminded them that I bought it and to show me where I signed the rep. They told me there was a sticker on the box! Since when does a sticker on the box constitute a binding contract?!
I told them I would not return until they proved to me that I signed something stating I leased a piece of equipment for 300.00 (Equipment I see on ad for free all the time).
Being that they are direct tv and can do anything they want and ruin my credit they now demanded that I now pay over $500.00 for this hd dvr! Or they would report me to credit agencies. I decided to go ahead and return while I figure out how to fight them. Now that I have returned the equipment I have now gotten another bill for tax! For the amount of $38.78! This is absolute thievery and fraud!
If you could be of assistance or point me in the correct direction I would greatly appreciated it. It is time we stop this corporate fraud the thievery in this country!
Thank you,
Rebecca jones
I had been with Direct TV for several years (about 7 or 8 yrs) and as they stated I always bought my equipment from then. About a year ago I "bought" an HD DVR for about 300.00. When I noticed I was getting charged a lease fee of 4.99 mo. I thought "oh this is another mistake", as in the past when they were charging me when they shouldn't because I had purchased not Leased my equipment. When I called in to rectify the situation I was told no I did not buy this piece of equipment for $300.00 I leased! I said who in their right mind would pay to lease something for 300.00 + 4.99 a month. I told the rep to look and see that I always purchase. I was told at that time that they no longer sell equipment they only lease. I asked her to show me where I signed saying I leased this equipment. She told me it was on the paperwork I signed when it was installed (by a company, who by the way took my old receiver that I OWNED and they tired to charge me for this receiver also). I told her it said nothing on the paperwork about leasing. Fast forward several months and I decided to cancel my service since the HD DVR never worked most of the time. When I went to cancel they charged me over 100.00 for the rest of the lease they say I signed up for at 4.99 or 5.99 a mo. (it changes at random) they also told me I had to return the HD DVR. When I reminded them that I bought it and to show me where I signed the rep. they told me there was a sticker on the box! Since when does a sticker on the box constitute a binding contract?!
I told them I would not return until they proved to me that I signed something stating I leased a piece of equipment for 300.00 (equipment I see on ad for free all the time).
Being that they are Direct TV and can do anything they want and ruin my credit they now demanded that I now pay over $500.00 for this HD DVR! or they would report me to credit agencies. I decided to go ahead and return while I figure out how to fight them. Now that I have returned the equipment I have now gotten another bill for TAX! For the amount of $38.78! This is absolute thievery and fraud!
If you could be of assistance or point me in the correct direction I would greatly appreciated it. It is time we stop this corporate fraud the thievery in this country!
Thank you,
Rebecca Jones
I think DirectTV is like most Customer Service Representative call centers represent. If you have your paperwork, or even if you don't...I am sure your financial instution can help you retrieve a copy of where you paid DirectTV for the equipment. But, aside from that, find the address to their corporate office, and send your complaint by Certified Mail to the President/ CEO of the Company. Regardless of your prior efforts, when you send Certified Mail when the Vendor is stating their is some type of Service Agreement, you will have documentation to back it up. In your letter, try to remember dates, times, and names of the people you spoke with...include those in your letter. You know what they say...S*&@ rolls downhill, and this has always gotten a response for me. Be very specific in your letter about what you want: (1) a copy of any document that you have signed stating you agreed to a lease (2) any document that you agreed to pay a penalty for termination, etc.
Hope this helps!
My advice is to get a lawyer. They sent us one bill for services we never received (we did not even establish service with them - because they couldn't! No signal) and after one month reported us to a credit collection agency. Now I have them paying...I sent letters to everyone I could - better business bureaus, my state attorney's general, and well, if it's not resolved, I have a lawyer on standby. If they thought they could buly us with a note from a collection agency, well, they just encountered someone who won't back down and be intimitated by coorporate fraud. We're aiming for a class action lawsuit. Get this poor excuse of a company out of business, and get honest folk some refunds...
fraud and deceptive advertising
Direct tv ran a ad in the local paper for 39.99 a month for 200 channels and local broadcasts. The salesman on the phone told me local channels are not availble today but would be soon.In the start he said I could file a waiver and get eastcoast or westcoast bradcasts fron abc, nbc, fox and cbs. He stated after you install you ask the installer to contact them and they will reprogram to get these. The installer told me he couldn't do that and I needed to call to file a waiver. After hours on the phone I receive a email back stating only 1 in 5 are approved and most likely mind will not be approved. I called them back within a couple hours of installing these and requested to speak to a supervisor to find out the sales staff is located in the phillipines. I requested to have these returned and a complete refund which tell said I would receive since it had been only a couple hours. I contact the fcc and the ohio attorney general and filed complaints. Prices do not match, promises made and not made. Buyers beware these are real crimials. Where are our senators and reps overseeing these thiefs.
Have you ever gotten a resolution by writing the Atty General? After I fought with Direct tv since May, to get the proper price, and not getting it after I had it installed and was different than what I was told on the phone, the battle began. No paper work or bills, never got a bill until BBB sent me copies of what they said they would send. Be prepared that you will get no resolution from BBB, or the banks that steal your money. They always side with the corporation, who elses pays them? Direct TV took an unauthorized $1156 from my checking account. They tried many times to intercept the box to return the equipment by giving Fed Ex the wrong address. Finally FedEx called the driver and gave the driver the right address, even though they were still giving Fed Ex the wrong address and I finally got the box to return the receiver. There is a note in the box that states you have 7 days to return the box or be charged. So it gives them a great incentive to interrupt the delivery of the box with wrong addresses. The bank took out the $605 in my savings account which was the only money I had in the savings acount to cover the overdraft that direct tv created. The bank is brutal. Their "investigation" of the "dispute" was telling me I had violated the contract, early termination fee, all kinds of things. None of them true, and the bank accuses you of doing all the things that Direct TV tells them, and then steals your money on top of everything that Direct TV does. They actually tell you to your face and on the phone, you did not pay your bill, you cancelled your contract. Strange that they do not have prove anything. I won't go into the rest of the story because is has been very traumatizing to be treated like a criminal and then have your money stolen on top of this from the bank for illegal overdraft that direct tv created.
They are like Nazis, you have no rights. I sent a complaint to FCC and all I got back was an automated email stating they do not deal with individual complaints, but keep your complaint on file for "trends."
I was given some advice to contact the Attorney General of California from someone on the complaint board who gave me some direction on contacting the Attorney General who was successful in her complaint. I am so stressed now from all the abuse I have experienced with direct tv, but also the bank taking the last of my savings, and accusing me of not doing the right thing.
It is unbelievable what the corporations can do with the help of the Government. It is the most unimaginable thing I have ever experienced. Yes, I know about the crooks that brought this country down, but I never saw the relentless ruthlessness of their greed and destroying people's hard work and lives. It was so chilling when I went to the bank today to find that they had also robbed me. Their composure is so complete while you are sitting at their desk and smiling at customers around you., telling you the way "things are."
As I said, I will try one more thing with the attorney general. If you are not affluent, they have the means and power to break you down day by day. They are astounding, it is like being grilled by law enforcement or the SS. When I asked questions such as why wasn't I notified of their taking of my savings, and other questions which were never the same or true, they had a security guard come stand by the desk to protect the young lady from me, and the manager cames over and asked me to please be respectful to our staff "who is trying to help you." Believe me, never in my life have I experienced anything like this. The training that they have to break you down is very powerful. They are able to tell you that you broke your contract, (never had one, would never answer me when I asked). Early termination fees, turning off your TV and charging you $600. while you have another company.
I will stop now. This has taken all my energy. One more shot at the Attorney General. If you fall into the clutchs of the powerful, and have no resources, and like myself at 76-years-old on a meager Social Security benefit, it is unbelievable torture. They are definitely trained to break the spirit.
If you succeed in getting any positive response from the Attorney General's office please post it here, email me at
loissherman@ymail.com.
There are a lot of things going on in this country, especially the issue of healthcare. And unfortunately, this turns people away from the other criminals like the direct tv and the banks.
Can't we all get together and send our complaints to FCC and the Attorney Genera and get them to listen to us?
class action
Join with me in a starting a class action suit!
I dont know a thing about how to do it.
I have already filed a Class Action against Directv, and paid the fees. I invite all of you to join with me as Plaintiffs. email me at IMKayles@hotmail.com. Put Directv in the subject line.
The post by S. Barker was most beneficial. I had been going at it with their reps about both an extension of my subscription because of an inoperative "upgraded" HD receiver they sent me and their decision to charge me a $400 cancellation fee after being a customer for 13 years. I contacted the office suggested by Ms. Barker, got a call back within one day. In a discussion a day later with their Rep, Shana, everything was straightened out, the cancellation fee was waived and they refunded the cost of the inoperative receiver. Kudos to Shana for taking the time to understand my situation as well as applying some good common sense to a solution. My regrets were that it couldn't have been done through normal channels with their reps saving me a lot of hassle as well as frustration..
It might have taken me a couple of months but I finally got my money back that Direct TV stole out of my account and everyone else needs to do the same thing and run Direct TV out of Central Florida. They are nothing but out and out theives! You can do this one of 2 ways. First send an email to Ellen Fillpiat, who is the Vice President of Direct TV in Idaho, @ ellen.fillpiat@directv.com or customervocfollowup@directv.com ATTN: Mara. Or you can reach Mara @ this number [protected], and tell her how much they stole from your accounts. She is the one who can give you a refund. They stole $680.28 from me and she refunded me $571.17, which was my balance after my final bill. But it is my belief that ALL of us should get together and file a class action suit against Direct TV for damages and personal injury for what we have had to endure over these thefts. I have an attorney who is willing to go to court against them. But if you want your money back get it back the same way I did.
I called directv for a double play TV and internet the 8/1/2010 and after taking all my information the girl tranfered my call to a man from winstream, he took all my information and told me that I will have the internet service by august 9th but when i called the 7th to find out the time they will be in my home, i had the notice that they didn't have any information about me in their computer, so, i called back directv to find out that my account didn't say anithing about internet. After talking with directv for more than a hour they found out the right information, so they told me that my provider couldn't be winstream because they do not service my area that the provider will be verizon, so they switched me to veriozon to place the order, what i did, verizon told me that i will have service the 18th, but never showed up, when i called them the 18th they told me that niether my name or address were in their computer, so i decided to call directv to cancel their service, now they are charging me for an early cancellation for more than 500USD, i strugled for more than 18 days to fix the problem but they didn't fix it, so it's not my fault, they didn't do what the contract said, i lost more than 20 days of work because i made my living with eBay and because of the lack of internet, i'm without work since the 1st of august. So i would like to know who can help me to sue directv.
Thanks.
There are several class actions in several states. Google 'DirecTV class action lawsuit' there are updates on this case as recent as 2010. I also had a $280 early termination fee plundered from my checking account by DirecTV. These people are criminals and liars. If they have your credit card or checking account debit card number, change your account immediately. I was not on autopay, but they had this information I guess from when I applied for the service and they took the money out of my checking account without my permission while I was out of the country and it was difficult for me to do anything about it. If they do take the money out of your account, dispute it with your bank or credit card company and in your dispute provide information on the class action lawsuits pending against DirecTV for similar bad behavior. My bank refunded my money when I did this. However, DirecTV now sent the amount I allegedly owe to collections. These people play dirty and should be brought to justice.
I will be joining the class action lawsuit, too. I imagine you should just contact the law firm(s) in your state that have cases pending and ask the law firm(s) to join in the class. Good Luck!
I've already filed the class action suit in PA. Join me as a Plaintiff. I've already paid the fees. email me at IMKayles@hotmail.com.
I had a some what similar exchange where we had signed up for a package for $39 a month, after the rebates where filled out. So after installation the installer said that we have 90 days to fill out the forms and have them mailed or we could do this at www.Directv.com/rebates. So after about a week seeing how we liked the programming, I went online to do the rebates but to my suprise it wasnt there. So in response to that i called directv to ask about the circumstances of not receiving the rebates online we were told to wait for the first months bill. Well again when we got the bill, no rebates, so we called again they said it will be there within 4-6 weeks. After that time passed we called again and they said, give it another 2 weeks, so i thought well ok we have 90 days to get the rebates and fill them out. At this point in time i thought ok customer service is ok they are just having some technical problems. Anyway here i am now with directv claiming the never heard from us during th epast three months. But while i was on the phone with the rebates center one of reps let loose that the reason it never shoed up was that they imput it wrong. So i sent an email, telling them of what the person said and asked to not be billed for the time of non-service. That replied saying that it is getting close to the 90 days that we have to fill out the rebates. Then I talked to another supervisor who now says we only had 60 days and that she is sorry that she can do nothing about it.
We have a small claims court that will accept cases up to $5000.00
I will report unauthorized use of credit card criminal complaint and a small claims suit.
lies and deceit while subscribing
I called up the "Order Now" phone number [protected]) from www.directv.com to order a new subscription. After talking for 30 mins. the lady booked me for "Plus HD DVR" Package and we agreed on an install date. I took a day off from work expecting the technician. I was extremely disappointed when the technician showed up with a regular non-HD DVR equipment saying that that was what I had requested. When I called up the phone number he gave me [protected]), Directv told me that I had booked a non-HD package and if I want to change it I will have to accept a different deal than that was offered to me initially (I was offered the internet deal originallywhich the guy from the [protected] was not ready to offer me). This was an extremely rude and impolite guy who claimed to be a customer service manager who blatently disregarded my words and called me a liar. He said the number i called [protected]) would be some internet retailer that offered me that deal (In fact, it was not true..i was just talking about the "Plus HD DVR" package deal that was still available on www.directv.com).
This was my worst experiance ever with a retailer. I have had Comcast, DISH, AT&T but never faced such humiliation. I am never going to go with Directv and I will persuade as many of my friends as I can to switch to Dish Network, Comcase or AT&T UVERSE which are extremely better compared to these people who dont know how to value people.
File complaint with Federal Trade Commission
www. ftc.gov
Click: Consumer Protection
Click: box to right Complaint Assistant
Then File Complaint with BBB
www.bbb.org
Click: For Consumers
Click: Complaints
Then File a complaint with your Attorney General
It's Free!
If more of us do this, something will be done.
I have filed complaints in the past and have had great results.
Good Luck,
Linda
company won't fix their service without service charge
I initiated service less than 6 months ago and have been very happy until the last week. My HDTV service has stopped working entirely (I don't know if it was related to the software download Directv uploaded, but it happened at around that time). Now Directv customer service people inform me that I have 2 choices: 1. pay $50 for someone to come out to fix your service, or 2. buy a warranty on THEIR equipment. Before I take either of those options, I will choice option 3. disconnect Directv service and go back to Comcast where I was never charged for service calls and where I was always credited back for time that service wasn't working perfectly (which I never had to ask them to do).
I did read accounts just like this online before getting their service and I didn't believe they could be true. Until this one bad experience, I had been very happy with their installation tech who was thoroughly professional and careful, happy with their excellent HD DVR (much better than Comcast's), and happy with the service. It just goes to show how far bad customer service and charges will get a company.
I will resort to reading and/or talking to my wife before paying their ridiculous fees.
Had same service and when I tried to cancel after they wouldn't look at the box without the $50 service charge, they told me there was a $400 cancellation fee since I was still in contract.
We got Directv HD in Jan. Less than 5 months later the receiver box freezes so we have to reset each time we turn on the TV, which takes about 5 minutes.
Continued calls to Directv led us no where. They told us to change cables, input etc. - basically anything except a problem with their equipment. We knew it was the box since we couldn't even manually turn it off once it froze.
Now they want payment for a defective box. We will also go to cable before we pay charges. Their scam is ridiculous. Their equipment has only a 90 day warranty and then you must purchase their protection plan.
billing for nfl package
To whom it may concern,
I am very upset with directv. We have had directv for years and have not ever had any problems. We have always paid our bills without fail. This past september 2008, my husband called directv to merely ask about the different programs and promotions that they were advertising. He also asked when we would be receiving the our local channels on hd, since they are always advertising them in hd. We received our october bill and noticed that they had charged us for the nfl package charging us $300 for the package. My husband called to complain about the charge. The respresentative told him that there was nothing she could do, that the season had already started and they simply had to wait until the season was over before they could cancel the package. Yes, $300 later. The representative after talking to my husband for about 20 min. Or so told him that he was sorry and that it was a directv mistake but that nothing in fact could be done. He then offered a super fan package to my husband as a settlement for their mistake. Today, I called to again complain about the issue and talked all the way up the chain of command or so I thought. Each person told me the same thing. The last supervisor that came on told me that since my husband had agreed to a settlement that was the final say and that nothing could be done. I told him that my husband did not ask about the package that he just asked about the hd channels. I told him it was a directv mistake and not ours. He said that there was nothing he could do and that that was the final word. Directv is billing us $300 for something we did not ask for. We have been directv customers for a very long time and have always paid our bills. This time I really do have a problem because it was the mistake directv. Their representative made the mistake, therefore directv should correct their mistake and take off the nfl package. Is this a practice of directv? Is this how directv is making their money now by being dishonest and deceitful.
Imelda
To whom it may concern,
I am very upset with DirecTV. We have had DirecTV for years and have not ever had any problems. We have always paid our bills without fail. This past September 2008, my husband called DirecTV to merely ask about the different programs and promotions that they were advertising. He also asked when we would be receiving the our local channels on HD, since they are always advertising them in HD. We received our October bill and noticed that they had charged us for the NFL Package charging us $300 for the package. My husband called to complain about the charge. The respresentative told him that there was nothing she could do, that the season had already started and they simply had to wait until the season was over before they could cancel the package. Yes, $300 later. The representative after talking to my husband for about 20 min. or so told him that he was sorry and that it was a DirecTV mistake but that nothing in fact could be done. He then offered a Super Fan package to my husband as a settlement for their mistake. Today, I called to again complain about the issue and talked all the way up the chain of command or so I thought. Each person told me the same thing. The last supervisor that came on told me that since my husband had agreed to a settlement that was the final say and that nothing could be done. I told him that my husband did NOT ask about the package that he just asked about the HD channels. I told him it was a DirecTV mistake and not ours. He said that there was nothing he could do and that that was the final word. DirecTV is billing us $300 for something we did not ask for. We have been DirecTV customers for a VERY long time and have always paid our bills. This time I really do have a problem because it was the mistake DirecTV. Their representative made the mistake, therefore DirecTV should correct their mistake and take off the NFL Package. Is this a practice of DirecTV? Is this how DirecTV is making their money now by being DISHONEST and DECEITFUL.
Imelda
I used Direct TV for a couple of years, always paid my bills on time. In addition to the DVR and received I got from Direct TV, I bought a DVR from Costco myself. After the contract ends, I sent the DVR and receiver to Direct TV, excpet the one I bought. Direct TV has been asking me for the DVR since. I sent Direct TV sales receipt with no luck.
I finally called Costco and Costco told me to "return" the DVR to Costco (after tw years). Costco refunded me in full- not a cent less. I sent the refund receipt to Direct TV thinking that resolved the issue.
What did the Direct TV do? Direct TV sent me to collection. I have talked to Direct TV more than 10 times and could not get anywhere.
Direct TV has wasted enough of my time and did not really try to resolve the issue. I will spent more effort online to tell the bad behavior of a company than waste time with the company.
It is a scam. I am going thru the same thing for the 2010/2011 season.
They totally misrepresented themselves.
I Agree! It's a scam set up and executed by Direct TV! The fact that they say they can't do anything about it is BS. I am in the process of filing a complaint with our states attorney generals office.
A simlar thing happened to me. I got NFL sunday ticket as part of a move in promotion. I had suspended my account in July to see if I could live with out direct tv. I could so I called to cancel and they gave me a 150 dollar credit to stay so I did. My direct tv came on in October. My first bill had a $49.99 auto renewal that I had no idea about. I called to say I did not watch it and did not want it. I was told It was to late the season started. I did not even know that I had the channels because they are only on sunday. They charge 300 to watch 6 sundays worth of NFL, I don't think so. I will cancel my account since I am over my three years. If you are not past your 2 years and are getting billed try suspending your account for the time to avoid paying for it.
Nathan
I now have the same problem. They have billed me for NHL which I did not order or want. After calling 3 times they continue to bill me and this last time a arrogant young man said he did not like my attitude so he would not cancel. Thanks to someone who posted the email address of the CEO, I have sent him a email in regards to this matter. If I do not receive a reply quickly I will file a complain with the Attorney Generals office in my state and then contact my Congressman in regards to the manner in which the way this company operates.
Well it seems on your entry emelda you faild to inform that you had the ticket the year before. Whitch as far as I know every agent at dtv is supposed to give you info that the service auto rianstates the following yr. So I would have to say to you that ignorance is not an excuse and you should what you are buying. :-)
I am so sorry to read about your dealings with Direct TV. It's pretty clear to me this entire industry is very poorly regulated. They have the upper hand on this matter since have the deeper pockets and expect as each consumer is challenged, they will have to bow to the might of the Direct TV kingdom.
I sumbitted a grievance about Direct TV as well and will take it to arbitration to be heard. I was told by a Direct TV employee about their collection agency and intend to pay my bill until I am in front of an arbitrator, who might...and I do mean might...choose to enforce my rights as a consumer. I shall see.
We signed up for a AT&T bundle for phone internet and TV ( the TV was supplied by Direct TV ) for $99 month. But AT&T could not provided the internet as promised. But that was after Direct TV came out and installed. So with no bundle the Direct TV alone cost more, than the total. With the added cost of independent internet ( broad band ) and the phone. We kept the Direct TV even though it was not our pick. Then Direct TV called and asked if we would like to try the movie channels for free for a few months and if we did not like them we could cancel and go back to our old plan when the free period was over. So at the end of the free trial we called to cancel and was told: That by take the free trail we could not go back but had to pay for some NFL package. We are not sports fans and did not care about this package. I was never informed about this NFL package and when I told Direct TV, they said it was not them but a contracted sales group that did not inform me ... so on and so on. I told them I did not want to deal with a company that does bait and switch and is deceptive. And I canceled my service. They say I owe them $140 in termination fees. I do not think I should pay. Who can you go to?
Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com
I hate this company! I have had similar issues, and they seem not to care. Very questionable practices. They transfer you several times and avoid your solution! I strongly urge you to stay away from this company! I can not believe they are permitted to conduct service like they do...Crazy. I considered getting a lawyer, as they were telling me $400 to cancel! Hate em!
collections
I have received a credit collection letter from oms on behalf of directv. This is for service at 10 codman park #3 in roxbury ma 02119. I have never had service at this location. When I had directv service I lived on 5 wayne street, dorchester ma 02121. When I was moving from the wayne st location I contacted directv and had the service interrupted/disconnected until I moved and then I would call to reinstall. I have never reinstated that service. I contacted oms and told them that I was disputing these charges and to please not contact me again. Oms has rude employees who constantly keep calling my home. After I explained that I was disputing these charges, I started receiving collection bills in the name of alicia fraiser for service at 10 codman park #4 roxbury for the same amount $665.77 can you please help me. My credit is a mess because of this.
Thank you lisa frazier [protected] (W) [protected] (H)
Take them to arbitration or file a lawsuit. You can get the arbitration info in directv's agreement online (directv.com/agreement). I might be going there myself with Directv as the sob's are trying to stiff me for early termination even though I completed my term of two years when I moved.
horrible service, unorganized
Just spent 3 and a half hours on the phone with directv and skylink. No one showed for our scheduled appt to get new receivers and a dish. I was transferred to india and back, repeating my story several times. Got hung up on 4 times. (Put on hold twice, no-one ever came back. ). I will cancel my service. I have a friend who can help me get satellite under the table we will say. I will never pay for satellite or cable again. :)
SAME HERE ! SKYLINK IS VERY UNPROFESSIONAL AND UNRELIABLE...YOU CAN'T GET A HOLD OF THEM, ALL YOU GET IS RECORDING TELLING YOU TO HOLD. I'VE LEFT TWO MESSAGES TELLING THEM TO CALL ME BACK. OF COURSE THEY STILL HAVEN'T CALLED ME...I've had three appointments now, and still no DIRECTTV... 1st APPOINTMENT... They were 2 1/2 hours late. My appointment was 12:00 to 4:00, they didn't show up until 7:39 pm. I had somthing else I had to do, didn't have time to wait for the install since it was so late. So I rescheduled. 2nd APPOINTMENT... They never called or showed up. I Kept calling DirectTV asking where the installers were at? They said they would have Skyink Call. Never did and instalLers were NO SHOW. SO I HAD TO RESCHEDUE AGAIN FOR A 3RD TIME. 3rd APPOINTMENT...Installers Showed up, it's been raining and muddy outside. The installer said he couldn't take his shoes off and didn't have anything to put on his feet. I have a Brand New House and Brand New Carpet thru-out the house. So since he couldn't take his shoes off which were very muddy, and I coudn't let him walk all thru the house with MUDDY Shoes. They left. THAT'S NOT VERY PROFESSIONAL AT ALL. THEY SHOULD OF HAD SOMTHING TO PUT ON THEIR MUDDY FEET. YOU KNOW...BEEN PREPERED FOR THE SITUATION.? So Now I have a Appointment for Monday between 12:00 and 4:00 Will they show? DOUBT IT...The only thing DirectTv has done for me is give me a $100 dollar discount and $5.00 off for 6 months. I'VE BEEN A LOYAL CUSTOMER OF DIRECTTV FOR OVER 7 YEARS. Since I moved, it's been a Nightmare trying to get the Satellite and service back going. WISH ME LUCK GETTING DIRECTV.
no service,. regulaunauthorized charges, regulation needed!
Sudden loss of service. Tryed to get in touch with direct tv. No direct service lines. Just ads to buy more or special packages. Finally got in touch wsith someone. A charge for a technician to come to the house. Several weeks now wiothout service; the technician finally comes, says everything is fine and we did have intermittent service to our hd tv. We told direct tv that they must send us a correct bill for only the time we actually had service. We then got a bill for technician fees plus insurance plus—late fees. No, we want a corrected bill no late fees, because we are disputing your bill. After several emails they took off a few days of the bill but kept applying the late fees. By now, we are irritated and said send us a corrected itemized bill and we will pay it, without the late fees. They said they would disconnect us. Once they disconnected us - the contract was broken, and we went to another service. Also, the attorney generals' office has received all email records along with a complaint form and any further correcspondence including an "unauthorized" charge that our charge account credited back to us as a result of informing them immedidately.
We intend to follow this through until this industry has regulations that require them to meet fair business practices and have readily available service numbers and qualified technicians to repair there service.
I love the service with Direct TV - but when it rains, I lose this wonderful service. I have no way of receiving information pertaining to weather alerts or other problems at that time. Direct TV had no resolution for this situation except that I should turn on my radio for weather alerts.
I live next door to the Dallas Fort Worth International Airport (DFW); a location where weather is a serious issue.
I called the company and after proceeding through a slew of computerized questions and cut offs, i finally reached Brisa, who sent me to technical support Andy who referred me to a phone number that was connected to the Church of Jesus Christ of Latter Day Saints. I called back, and after the LONG rediculous computerized idiosy, I talked with a Shara in the billing dept. who referred me to tech support.
Tech support had no answer for me except to pay for them to come out and check my dish. Ha!
NOT going there!
I called back. I got Jessica in billing (another billing bimbo) who shared that when it rains, I am susceptible to lose my service. My whole reason for complaining on this has to do with the fact that there is threatening weather and I lose communications as to my safety. She told me to turn on the radio! Oh My Stars!
I expressed my appreciation for her, but told her, the company was not helping me, the customer in this situation.
Ok, so I called back again. I spoke with Carlos in the billing dept and then he sent me to the Tech support dept to Stacy. She checked my signal strength and capabilities and all seemed to be in fine working order. No problems. So again, I was told that with Direct TV i was likely to lose service during a rain storm or when the satellite has been blocked by weather or other means.
This is not beneficial for life situations and Direct TV MUST find solutions to this issue!
Therefore, Direct TV cannot and will not be able
bait & switch
When I ordered service from DirectTV, the sales representative promised to provide two HD-DVRs, without charge for either. When the installer came a week and half later, I was not home but my wife was. They only install one HD-DVR and one “standard” receiver.
When I called customer service, they said they could not do anything and transferred me to a person, who would only give me the name of Mistah, in the Retention Department. She refused to live up to the initial terms of the deal and, instead, offered to send me a HD-DVR for $130 -- $99 for the unit and about $30 to ship it to me because I did not have that in the initial installation. They claim that the initial order (of which I never received confirmation) was for one HD-DVR and a standard receiver. I asked Mistah to listen to the tape of the call and she claimed that no one had authority to listen to a recording of my initial call with the sales representative.
I sent an email to DirecTV after the call complaining and instead of living up to the offer of their initial sales representative, the representative, a "Brandon C ID 401102" wrote:
"I was able to confirm that you have already spoken with our retention group and we have made an offer that DIRECTV feels to be fair, and will be unable to expand upon this offer.
"Please know that when you call DIRECTV our automated system notifies each customer that 'calls may be recorded for quality assurance purposes.' This does not indicate that all calls are recorded, and the calls that are can only be used to ensure that the call was handled in accordance with DIRECTV guidelines and expectations. These calls cannot be accessed or monitored for any other reason."
Apparently, engaging in bait and switch, lying to prospective customers, and engaging in fraudulent conduct must be viewed as a call that "was handled in accordance with DIRECTV guidelines and expectations." Otherwise, I fail to understand why they made no effort to access the recording of the call (or at least determine whether it was recorded).
It is hard to believe that these people are rated high in customer service. If you decide that you are going to sign up for DirecTV, be forewarned and make sure that you get written confirmation of everything you ordered -- that might help. Of course, companies engaged in fraudulent practices will always do something deceitful, so you might be better off selecting another service – cable or the Dish Network.
This company is a poor excuse in the country. I signed up for Direct TV in Sept 2010 and within 4 days a sales woman called and convinced my wife about a special deal. She did not tell her that you can't go back to the same package when deal is done. My bill just went up $35.00. I asked how much to get out of Direct TV and they tell me $380.00. Holy cow!
It is time to start a Class Action suit against the Bait and Switch tactics of Direct TV the web is loaded with consumers who are being ripped off by this company contact suedirecttv@gmail.com to help organize.
Clint
We need to start a class action suit help me gather people at suedirecttv@gmail.com
my name is Clint
ridiculous charges
Directv has a really bad habit of charging customers for stuff you don't want or even asked for. I was charged for a stupid tri-pod (70 bucks) that i didn't need, they can mount the dish to anything but they said i needed it. If i want the dish mounted on the wall like i asked for i have to pay 50 bucks for them to come out again. They rip you off for everything, here's a letter to prove my point, they sent me this magazine and charged me 4.50 a month for over a year. See for yourself, my letter to directv and the response from them:
Good morning, my name is andre m. For some odd reason you guys signed me up for your directv magazine and even worse charged me $3.99 a month without my consent. I never ordered this product and never authorized the charge to my bill. Please remove me for this unauthorized order, like i said i never ordered this magazine. And i'd like to be credited for all the times i was charged. Sorry for the trouble but this was never authorized. Thank you for your assistance. Andre
The responce from directv:
Response (Anthony d.) 10/09/2008 08:34 am dear mr. M, thanks for writing. I understand your concern about removing and getting credit for the access directv magazine. Per your request i have removed access directv magazine from your account. This change should be reflected on an upcoming bill statement. You may receive a few more issues but your account will not be charged. Directv is unable to credit for the previous months you have been billed for the access directv magazine. However, after reading your email and reviewing your account, i see that you are eligible for some complimentary programming. I've added two months of free showtime unlimited to your account to compensate for the charges for the access directv magazine. We hope you enjoy your free programming. Sincerely, anthony d.Employee customer service catch up to 14 games every week this fall with nfl sunday ticket.
The complaint has been investigated and resolved to the customer’s satisfaction.
Were you happy with this arrangement?
wrong billing
After my contract ended with directv I moved and decided to join services with another company. Serveral months later I get a bill from directv for ppv movies that I didn't order. How can you end a contract with a company and start services with another. Only to find out that your no longer with the company that is trying to charge you for the months that you have been with the new company.
Yeah amazing. I've written to the main office and made several phone calls disputing these charges, but nobody has an awnser. All I get are these stupid letters in the mail, with threats of collections.
This is exactly what people on this board are talking about. You describe the problem and when the employee responds, he didn't address the problem! He said he didn't order the PPV's; yes if it isn't connected to a phone line that info is retroactively posted when the access card info downloads, however, GENIUS, that isn't his problem. Get a clue before you respond, DirecTV employee. You need to listen first, then respond. Problem one, DirecTV. Right there.
Hi,
I work at directv, and you're crazy! I'm sure you were told when you called in that if you order the ppvs on a reciever that isn't connected to a phone line, we have no way of getting that information until it is downloaded from the access card!
What ppvs are $4.99 - maybe $5.99 depending on HD? You watched them right? :)
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now I am the big loser in all of this and they still say, oh well!Recent comments about DirecTV company
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DIRECT TV has also been responsible for debiting my bank account for over a year for someone elses service totalling 1600uUSD. When calling to request the refund, they only have a receving FAX and no contact information whatsoever to speak to a live person. I called them approximately 25 times in 3 days at different times and the same robotic response "Mam, I am sorry to hear that, we will investigate and send you a written resposne within 10 business days" It has been over 7 months, no response.
Lesson learned... Do not trust Direct TV with your bank information.
They are full of it. Can you believe this. Seven years later.
I do not have direct tv. I canceled in january 2011 . I got a bill for $54.95 for a De La HOYA / Hopkins fight for 2004 . Why did it take 7 years to get it.And why wasn't the rest of the bill connected.I hear it's gone to collections. You ruin my credit and I will have to sue you.I will have to report you to the credit bureau and the attorney generals office. MOLLY LEYVA
I completed my contract with Direct TV and was canceling my account. When I canceled I verified my terms were up and that there were no further charges with the return of the equipment. The following month Direct TV took $350 from my bank account stating it was early termination of my contract. I argued with them for 4 hours that my contract was for only 12 months. This was at the same time Direct TV was changing there contracts for people that wanted DVR's. This is when I realized not only did they charge me a early termination fee but also charged to a credit card they didn't have authorization too. I made a one time payment with my HSBC card and that's the one they charged. They said that was the card listed on my contract for early termination. That was a lie because I didn't have an HSBC account when I had Direct TV installed. I filed with HSBC and they stopped payment.
We are experiencing the same problems with DirecTV. See our letter attached below, which was also fwded to their customer service center.
From: Coral
Date: Monday, September 13, 2010, 11:32 AM
Please see the attached letter which will be sent today by certified mail:
September 13, 2010
To: Direct TV Inc.
We are being “fined” $350.00 + taxes by your company for late return of equipment, i.e. two receivers. The notice indicating we would be fined for late return was included inside the box for returning the receivers. No other notice was given of this fine. As we just opened this box on 9/11/10 and were only then made aware of this “fine, ” we consider this insufficient notice as well as constituting unethical business practices.
I had originally called to ask to return the receivers, as we were no longer using them, over 3 months ago. At that time I was told we would be sent 2 boxes in which to return the receivers and that these boxes would be sent within 7-10 business days. We did not receive the boxes until 2 months later, at which time we were preoccupied with the birth of our child. Since we had initiated the return of this equipment, we believed the return was at our convenience. The only notice of this fine was on an instruction pamphlet located inside one of the boxes. This notice was not given to us over the phone when we originally called to request the return of the equipment, nor was it sent to us in the form of a letter or via phone call. This practice is deceptive and fraudulent, essentially theft, as we pay by automatic debit from our account and this charge is not authorized.
Either remove all charges related to this issue from our account ($175 +17.50 for each receiver, $400 in total) by 9/18/10 (the date our account will be charged) or we will seek restitution in court, including an additional amount of $2000 for punitive damages. Complaints will also be filed with the BBB, the FTC as well as the State of California. A refund after this date is not adequate, as we will have subsequently incurred insufficient fund fees from our banking institution related to your unauthorized withdrawal, as well as other hardships of which you will be held responsible in court.
Both receivers were mailed back to your company today, 9/13/10.
Cc: President/CEO
Direct TV Inc.
P.O. Box 6550
Greenwood Village, CO [protected]
Direct TV stole $360.50 from my credit card and the Direct TV account belongs to my mother. I paid it a few times for her. She dropped her service and sent back the receivers and then they charged my debit card for it. the funny thing is that her service was cut off after she had not paid $87.00 another $90 for the receivers. where did they get the $360 from? Trumped up charges and charging the wrong person. On top of that, the debit card was an old one, number and all, and the stupid bank still accepted it.
Talk about crooks. Direct TV is a prime example.
Note : I asked the Directv customer service for the top management address and this was the address given to me, which is different from the adress I saw on this site.. which is correct? hmmm The complaints I read is similar with my frustrations righ now.
August 27, 2009
The President/CEO
Direct TV Inc.
P.O. Box 6550
Greenwood Village, CO [protected]
Dear Sir,
I feel I have to write you directly to let you know the frustration I am experiencing
with your customer service department. I used to be a Time Warner subscriber. I switched to Direct TV when my 92 year old mother decided to come to spend a month
with me next month ( September) in Dallas, Texas . Since Direct TV is the only cable which carries the TFC Filipino channel, I decided to do it so she can continue watching her favorite channel at TFC.
My cable was installed last July and these were my frustrations:
The quote I was given was not the plan promised to me. I was offered preferred CHOICE and I found out later that it is different from CHOICE which has all the channels that I checked from your website. Preferred CHOICE when offered to me gave me the impression that it was the same as CHOICE only called preferred because it comes with the TFC channels. The next day I realized that I was missing Fox News cable, my favorite.
When I called customer service and complained about the misleading term CHOICE.. they blamed me and told me that I should know what I was signing for . I ended up increasing my monthly bill to $20.00 more. I wish I have known that and I would have used my discount flyer from the mail. I also have used my friend as a referral but the credit was also not reflecting on my bill..What happened to the referral credit of $100 ($10. every month)? Did they fail to process it too?
I sent so many complaints to customer service, but I did not get anywhere. Please see attached copies of my complaints.
The worst part happened today after I checked by bill on the website and found out that my bill for September went up again to $142.85. I questioned customer service and after talking to 3 people, I finally learned that since my plan was changed from preferred CHOICE to even a higher CHOICE plan, DIRECTV discontinued the 3 months free HBO/Showtime being offered to new customers that is why I am being charged now an additional $36.00 plus tax. Does that make sense? It was your mistake to give me all this misleading information when I first subscribed and now I ended up with higher monthly payment and losing the 3 months free offer of HBO/showtime.
Your customer service people will just say anything to you when you complained just to get rid of you on the phone. That is why I ended up talking to three people today because their excuses did not make sense. One said you are paying more because the $36.00 discount happened to not been included in this billing cycle. How is that ? I told him I am paying my bill for this month, why will that not reflect the $36.00 free discount? The customer service responded to me” Just deduct the amount and it should reflect next time’. It did not make sense… so I called again… this third one told me that I no longer qualify for the discount that is why I am being billed.
Very frustrating. I did the cable change for my 92 year old mother and I never thought that my experience with your company is unbelievable…
Since talking to customer service is like talking to someone who does not really care about you… sending email is not any better as shown on the copies I attached. Thank you for your time reading my letter.. and I hope you can correct the mistakes done to me .
Sincerely,
Josefa ( Josie) Nava
1309 Wedgecrest Lane
Garland, Texas 75040
Tel: [protected]/ [protected]
Email: luckynavamom@gmail.com
Cc: marketing dept
Customer Service
Hello, I am in Dayton Ohio. I too wanted to choose a different cable company to possibly save money because at the time I had basic cable through another company. I allowed a friend to refer me to Direct TV where she was given a $50 finders fee. I spoke with a representative who sent someone out to install the service. It wasn't a week before I have to call them back because I was getting a code number and unable to get local service. When a service person came out he stated the tree out front is blocking the signal and I would not be able to get local service on a regular basis. ? I called and got the run around like you have described to the point I was furious. I spoke with a "Supervisor” who told me to go out and buy an antenna and my account would be credited for having to make this purchase in the amount of $50.00. Never happened. I got my first bill and I was charged $80+ for the service guy to come out this charge is form another company that does work for Direct TV. I paid the bill. I then asked that my contract not be renewed after the 18month period. I asked to be notified before I went in to another year with them seeing that I won’t get local channels. In the winter I had fewer problems but problems just the same. What I was told is for me not to be charged $80+ service fee I would need to pay $5 a month. along with regular bill. Long story short, I was renewed without any notification, I still cant get local channels, I have had over six service men out to my property who asking me why was the disk pleased in that location on my roof. Then to find out I have so many trees around my house there is no other place on my property to put it where a clear signal can be reached. This has been a nightmare.
Now, to my present problem. I asked if the service men’s would document my account each time to support this is not my fault. I asked if I would be charged an early cancellation few when I was speaking with another Manager/Supervisor because at this time I had no service with constant codes on my screen stating the guide hasn't been updated in 8 hours, 12 hours, 26 hours I don’t know what that means but if one more person would have asked me to unscrew the lines one more time I would have screamed so I didn't report it anymore. I was focusing on how to get out with my dignity. I couldn't. Monday June 15th 2009 I wanted to take my son out for dinner after volleyball practice only to find my account unbelievably in the NEGATIVE $564.69 had been withdrew from my account. I am in the process of waiting eight days to be refunded the monies taken without my permission. Can they do that? Just take money out of your account? It doesn't seem right.
jcarr422@aol.com please contact me. A lawsuit should be bought against Direct TV
We we have been going through the same nightmare! Bought a pre-paid card and our own converter for our RV. With the card we were covered for 3 months, no payment. Direct t.v. never added the pre-paid card to the account, AND they are billing us for the converter as a rental! Even sent us a box demanding we return it! After two months, we notice that they got ahold of Best Buy, retrieved our credit card and ran it for $820.00!
These people are CRAZY! Why are they able to do their customers this way? I am filing a complaint with the FTC and the State of California.
I have just had a similar experience with Direct TV. I went to pay my bills, and found that they had taken my entire checking account in the amount of $552.00, left me with nothing. I called them to see what happened they said that they took it for the equipment,
that I had sent back. in fact they only sent me one box, and I had called 3 days prior to them taking my money and asking for another box.
Speaking with them, they said nothing they could do, no supervisor available, no one to help me. I told them they had no authorization to touch my bank account and use my debit card. During the time I had service with them, I was constantly having them reverse charges that were not mine.
they have left me and my 8 yr old daughter with no food money, utilities ect. and they don't care.
I need to know who I contact regarding this. This is illegal. If I were to go into someone bank account without authoization it would be fraud.
Jaenae
jjael1@aol.com