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Direct Tv / billing, accounting and customer service

United States

What a sham these folks are at Direct TV. I was on hold and transferred around for more than 1 hour. When I finally got to the "right person"...they refused to help me. I could not remember a password and an account number for an account I haven't been affiliated with in more than a year. They even hung up on me after I repeatedly asked for how to reset the password. They filed a collection on me they should not have. This was confirmed on two separate phone calls last year that it was an "error" and should not have happened. Now, it's on my credit report and affecting my credit score. I thought a third phone call would resolve this. Not only are they poorly efficient when getting you to the right person in the first place, they are rude, have a super poor customer relations and have royally screwed up in regards to my account...they are wrongly affecting my life. What a joke...

Lo
Sep 27, 2017

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