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Direct Expressunable to log in to new on line - page has changed!

Went out to look into my account this morning and the log in page was 'new and different' When I tried to log in using the same info I have used for years, I was told that my user id / or /password was wrong; i.e., not accepted
Tried several times and probably got locked out. Sent 2 emails to the 'contact us" email on the site.See the Top 10 Worst Complaints in San Antonio, TX Got acknowledgement that they had received it and they would be back with me shortly. That was over 12 hours ago, still nothing. Tied to call their Customer Service and there is nothing on their 'pick a number for help' menu about not being able to login to their site.

This is not good for all of us using this for our bill paying at this time of month!

Kb
Nov 26, 2018

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