Direct Express — fraud ivr money transfer unauthorized
8/03/2017 my social security benefits were put into my account, 23 mins later I had all of my social security transferred out of my account my a IVR, I immediately called them on the phone and my pin was not working I had to take the time to renter a new pin, finally got someone on the phone, asked them to stop the transfer, since I didn't authorize it, she said she didn't like my tone with her and now she needed to verify who I was, she was rude, I told her to tansfwr me to someone who could help me and she hung up, I called back got level 2 got the paperwork being mailed, and a new card on the way, I've made. Police report and the officer looked direct express up on her computer and said that she advised I Google them that there was a number of complaints about money missing that's unresolved. I am 3500 miles away visiting my parents with dementia, I keep calling direct express, to be told that the money was probably stolen by my parents, or someone I knew with my info. I do not give my card to anybody, I don't give me pin out, or have it written down anyplace.See the Top 10 Worst Companies in San Antonio, TX I have contacted Comerica bank who says they only issue the cards to direct express but he would transfer me to direct express to be hung up on again. I have called direct express 42 times today to be hung up on or told that they have alot of callers.
I have been with Direct Express for 10yrs and they have always had my money on time. I read so many post no body gets a provisional credit, or gets refunded even though the are fdi insured. I was on hold yesterday with social security for an hour and 20 mins to have social security only tell me they deposited the money, to take it up with Direct Express about my funds, there is no such place a IVR money transfer. It's done in house meaning someone from direct express to top it off they even charged me the 1.50 transfer fee. Anybody that has any info that can help me, I did get a merchant ID but the police couldn't even seem to find the merchant. I am 3500 miles away from home. As of Sunday I will no longer have a motel room, I have borrowed money to eat, I have no car, I was waiting for this money to make a reservation plane ticket home. I am in Riverside county, CA and I live in Florida!! Beware everyone I will be changing debit cards if this isn't resolved by Sunday.
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