Direct Express
reviews and complaints

I contacted your company because there are three transactions that are fraudulent on my card. Your company sent me to a level 2 rep who told me the dispute was filed for one and could not be filed for the other 2. They then hung up on me. They requested my name birthrate social and full address both times for verification process. Fraudulent charges from McDonald's F7498, high street laundromat, and Nike sanfransisco were placed on my card July 3, 2018. I reported this july 4 2018 at 8:00am est. I spoke to a male and female rep from your company. Please remove these charges. I will speak to the social security office tomorrow morning when they open and report this as well to see if they can better secure future checks so that this doesn't happen again.

Fantasia delgado order a new card last week got that new card on tuesday got arrest on june 29 2018 and her ex called me Saturday to just get her direct express card and i told him i was not releasing her card without her promise and when i called her card on the 30th her card was good that she got on tuesday then when i called it on the 1st it said a new card was issued on july 1st and it said give it 2 days it wasnt fantasia delgado that order it cuz she is still in jail if someone could give me a call at [protected]

I called in to replace my card. First of all they send me two cards with two separate balances on them when I signed up for one. I dealt with because it takes 30days for your funds to go on the card. Now one of my cards had been damaged and I call to report this. I specifically told them to cancel out both cards and to put my benefits on one card. The customer service rep acts dumb founded for a while like he don't understand what I'm trying to do he finally catches on and tell me both cards are now canceled I have to wait for my new card to activate. I get my new card and what do you know all my money is not on the card because the irresponsible rep I was talking to only cancelled or one card so guess what now its the days for my money to come and I have to wait 30 days for my funds to be on the card all because of a rep that can't do his job. I am very irritated about that because now I have to receive a paper check but that will even take a couple days because paper checks are not suppose to be issued any more. These ppl made things so inconvient for my bills to be paid all because they can't do their job correctly thumbs down 👎🏾 for this company in switching asap

Direct express are very nasty and rude.I submitted a claim and first im told.oh well send u paperwork its the 11th day and paperwork arrives but u have 10 day to send back.they lie hang up on you.very deceitful when it comes to providing provisional credit.This is the biggest scam the government has.Something needs to be done these people need to be investigated.

my card was stolen there should have only been one transaction made of my card which was autodraft off my card from straight talk. There was alot of money took from off my card i really need all the money back that was tookn off my card its messsed how a fraudlent person takes other people money! I have bills to pay and kids who need clothes and socks! Im only a single mother who trying to take care of business i have called and directo express they would transfer me to dispute line and it would always say call volume is high! I only get and SSI check once a month only i have no money for my kids who need things! Something gota to be done this the second time this was done to me

Friday night of June 1, 2018.itried withdraw 60 dollars from my card.machine never my 60 dollars.it returned my card.this ATM is us bank located in Las Vegas Nevada.2300 w Sahara Ave lm-nv-3775 Las Vegas, NV 89102i have a us express card.last 4of card 5098.since I had no account at us Bank, they Could not refund any money.so the next day I open a account.i now want my social security money to go in to this account.

I have been charged with a fee of 79.20 every month since I have had this card without my permission I have been tr3to get through to customer service to dispute this transaction but cannot I have no voice so I have to3things a certain way I would like to be reimbursed for these charges asapi have even tried to do this online and could not this has been going on for several months now I only have my disability every month so this is very important to me

My ssdi check in the amount of $876.00 was deposited on may 3rd. When I called to hear my balance, my money was missing. I listened to my transactions & it says $869.00 was "made" on may 9th. I never touched my check & noone has my pin or access to my card. I keep calling & noone can tell me where this transaction was even "made" to. That is my money for my rent, gas & electric, phone, car insurance, & groceries for the entire month & I am extremely upset & don't know what to do. Where is my money?

On the 3rd of may at about 1 in the morning I was chased to bank of America and threatened to get out $240 even after doing so I was beatened afterwards I need this money for housing please help me with this problem this woman threatened my life and I am hiding every day from her I really need help with stopping this cruel person who bullied a disabled homeless person

My money that I have got stolen from me on March the first in the amount of 750.00. I have been calling and sending in everything they need but still no one have helped me yet. I have five kids and we are in a serious situation that now we are going to get put out of our home. We so behind on everything. And I been asking for help from directed express. And still nothing so now I am at my last option. And now on the April the first another amount was taken off my card and still no one is trying to help me. I can't lost my home or kids behind someone else fault. It's not fair for us to suffer. So can someone please help us.

My SSD check was deposited in my account and in 42 minutes it was transfer to a Bank of America account without my authorization ($480.00)..took me an hour to finally get through as they say high volume calls..as the teller was chewing gum and act like I was bothering her she transferred me to the security department to start a dispute claim and charge me $13.50 to get the forms..I thought you are insured through financial institutions, now it's a chance I might not get my money..this has to be in house doing, since they are the only ones that have my information, I'll be searching for a new card and bank..seems like it's more easy to take from old and disable people.

I went and got out my bill money and did a few other things and when I got up today to go shopping my money was gone and I have receipt for everything . so where is my money i only took out$345:00 SO WHERE IS THE REST OF MY MONEY. I cant pay all my bills until u give me the rest of my money and there 2 dirffernt transaction for $88.oo I didn't make .Date for this is 4-30-18. So I sled have at least $380 or more left on my card
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Direct express gave me provisional. Credit because of charges that we're found out
To be made by someone else after
They gave me credit on my account
Becaus the atm I tried to use to take money out of had gave me no money but still charges my card after they gave my money back for
That whic toook week I needed up. Being in hospital because of no food and medicine being I'm disabled and have asthma and 910 dollars is all I get to survive and pay rent for the month so I borrowed money from my son luckily. So after the gsve the credit whole I
Was in
Hospital someone stolen my cars from the hospital and used it to
Take out all the money that was credit to my account and to which I told direct express and they closed my card and send new one and again I was left with 0 dollars and had to
Wait Again for them to investigate 90 days. And now to my surprise today I see my account is -1300 dollars and
Now my life is ruined becasue A person
By name of ROXANE ID#8122510 from direct express told me we can take back provisional
Credit whenever we feel like it and we don't need to give Yku reason because we are the mob basically and can ruin a Us army vets life with no legs and one arm because of
The war this is the thanks I get feom this people who aren't even American and don't care about our people this is
Disgusting so now since I'm suppose r
Get my money for the month May it is going to
Go to them to make my account positive I absoulitelt I'm going to
Die without no medicine and food again because of direct express deciding that without even the claims being fully investigated they are stealing
My
Money back because they can this is disgusting this makes me sick to my
Stomach that this crooks can do
This to a disabled person I'm screwed by direct express who haven't even completed the claims but are stealing from me someone help me somehow please.

I too was the victim of an IVR money transfer in the amount of $1600. They left $22 in my account. No one has my card or my pin number I've never given it out to anybody I don't understand how this happened and further I was told that it 8:48 AM someone had done a balance inquiry on my account and the IVR money transfer was done at 8:53 AM. The fact that they are able to go in and check and see how much money is in the account and then wipe it out is beyond crazy. After calling into DirectExpress upset that this it happened I was also disconnected going to the level two person in customer service. When I called back I was told that yeah sometimes I get large call volume is and you get disconnected and told that they're open 24 hours and that I should try to call back later on in the evening are way early into the morning hours like 3 AM in order to be able to talk to somebody.I didn't want to have to wait to report that this much money had been taken from me so I kept calling back and I was able after the third or fourth time to reach somebody in the level to who just is said that they will send me some forms that I will need to fill out and get back to them immediately. It doesn't do anything for me right now when I'm sitting broken it been waiting for this money to come in

In November of 2017 my Direct Express debit card was stolen. I reported this to Direct Express immediately and received by telephone a very sympathetic ear and a and I felt a determination to help me with this situation from one of its personnel. Everything after has been a disaster. Shortly after my telephone reporting of the incident I received a fraud questionnaire which I completed and returned immediately to Direct Express. I received a letter on December 6th 2017 from someone whose name is Crystal and she gave only the first letter of her last name which was t. She did also have a direct phone number that was different than the toll free number for Direct Express and I called that number over 20 times between December 12 2017 and January 1st 2018. Although I did have Crystal give a voice mail message saying she was busy with other customers and she would get back to me within the next 24 to 48 hours, I never heard back from Crystal Tea. Instead I received two additional form letters one on December 22nd and one on January 6th that's contain the same identical language as a letter that Crystal sent to me on December 6th. Each letter falsely stated that the company had attempted to contact me by telephone. My phone logs are available for anyone to review and there was no car from Direct Express and there was no message left from anyone from Direct Express for me. I had over $800 stolen from my direct express account after my card was stolen. Direct Express has ignored me has refused to communicate with me and has claimed that I did not give them adequate information to continue the investigation of the claim which is BS. I gave them a oral statement as to the exact transactions that I was challenging and I put together a declaration under penalty of perjury pursuant to the law of the state of Washington and itemized each and every transaction that was fraudulent. I faxed that declaration 2017 and their fraud department acknowledge receiving it but they refused to open the claim and they refused to pursue the investigation any further. There are two issues here what is the failure of for them to provide any kind of reasonable customer service when I call someone and leave a message for them I expect a call back I think that's professional courtesy and that's the correct way of being when you're in a customer relations and service field in addition, there is video from the ATM cash withdrawals and the online transactions and Direct Express could completely fried. Instead they have Bumble dis and I believe almost intentionally they have aided and abetted the person who stole the card from me. I was even told by one supervisor that she was going to escalate this to a different division of direct express that that monitored situations where there could be a problem with one of its employees and yet I've never heard from anyone and I still to this day have not been reimbursed the $800 that was stolen out of my account fraudulently

This company is a piece of trash the machine hangs up on you when you try to access a customer service person and I have been locked out of my account and embarrassed several times at different vendors because of their systems issues making it look like I have no money now I can't even access my money to pay my bills this company needs to be shut down and reported to the Better Business Bureau.

I contacted direct express customer service because i had noticed several transactions not mine. A gentleman took down my dispute information what transactions that I never authorized, if I had gave anyone my card (which I never have) if I wrote my pin on the card (which I never did) etc. Well in the conversation I've notice the rep was not being attentive to my claim. I would repeat myself when he asked me for my address. I asked he to repeat my address several times, please if anyone can pull that phone call it would help out tremendously. He kept giving wrong information. Finally when I thought he had my address right. Well he didn't, the documents were not sent out on time & when I called in to Direct express to ask what's taking so long for them to be received well my address was incorrect. After I gave yet, again my address was given apologies from here to Tim buck two. That it wouldn't affect a provisional credit. Well it has and did. I have no opportunity to receive that credit now. I'm furious how my dispute was handled and the service through this whole process including a conversation just a few minutes ago with a supervisor I need my complaint exculated!

I'm so upset and more then upset worried. I will get evicted if I can't pay my rent . It has been 45 days and still I have not received my refund. It's quite easy to say you have to wait 45 days and then they tell you it's up to 90 days. U mean come on, why do we recipients have to wait so long for our money. We are 9n SSI for God's sake. We cannot afford to wait this long for our claims to be resolved. If I don't have to money to pay the rent I owe due to fraudulent charges that were made, I'm definitely getting EVICTED. Please please help us. This is an INJUSTICE.

I had my card stolen in October and Direct Express is just now telling me that my claim has been denied that they cannot find any fraudulent activity I have told every person I spoke to that we have the person that actually stole my card I've sent all the information to the police. they have the person's name they just have to pull the videos and direct express just keeps telling me why I cannot be reimbursed. It is screwed me up so badly when it comes to financial issues