Direct Buy Auto Warranty, Iselin, New Jersey / Auto Warranty / SCAM!
Total SCAM!!! FRAUD!!!
I purchased the Elite Platinum Warranty (VSC NUMBER [protected]) in November 2013 for a 2004 XJR.
On August 15, 2014, Direct Buy Auto Warranty denied a claim to replace/repair the Right Rear Tie Rod and the Left and Right Front Lower Control Arm Bushings, that failed during normal driving conditions.
The inspector WILLIAM STALKER sent by DBW stated in his report that the parts failed because of car's age and mileage and DBW denied the claim. According to the Covered Components under the Vehicle Service Contract Terms and Conditions these parts supposed to be covered under the Rear and Front Suspension components.
I waited almost four days to get an answer to my claim from DBW. During all this time my car was in the repair shop.
DBW did not have any comments about the car age and mileage when I bought the Warranty! It was OK at that time, but not good when it was time for them to pay for repairs! TOTAL SCAM and FRAUD!
On August 18, 2014, I canceled the Warranty and I requested a full refund because DBW did not honor the Contract. DBW wants to refund only a portion of the premium paid, deducting a $250.00 activation fee, a cancellation fee and the prorated amount from the time I bought the Warranty until the day I called to cancel it. I will fight it!
I will file a complaint with Ohio and New Jersey Attorney General.
These crooks must be PUT OUT BUSINESS!
DO NOT BUY a warranty from Direct Buy Auto Warranty!!! Total SCAM!!! TOTAL FRAUD!!! CROOKS!!!
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