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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV fraudulent billing

Feburary25, 2009

DirecTv
Attention: Billing Disputes
P.O. Box 6550
Greenwood Village, Colorado 80155
Dear Sir/Madame:
In regard to account # [protected]:
On 07/05/2006 I (E-mailed) (method corrected see correction note below) called customer service and requested this account be disconnected 08/01/2006. I just discovered that it was not disconnected and I have been auto draft paying this bill from my checking account ever since.
I called and had this account terminated 2/24/2008(9) (year corrected see correction note below) so it is no longer an active account.
I desire a refund of all monies paid to this account from 08/01/2006 to the present. Please advise. Thank You
Sincerely,
George F. Griepp
George F. Griepp

April 8, 2009

As of this date, I have not received a response from you. Please respond to this second inquiry ASAP. You may contact me at:
[protected]
Please leave a message on the answering machine if I do not answer.
Thank you

Friday, April 24, 2009

I have been a loyal and happy customer account #[protected], who is now very dissatisfied with your company and feel you have stolen from me. I have discovered numerous posts online alleging the same failure to refund erroneous over billing practices and your violation of the Do Not Call registry.

Please note the bolded corrections in my first letter dated February 25, 2009 above. Today I discovered I had typed an incorrect date in my original letter and have corrected the date with this letter. I was also informed today that I E-mailed requesting the service termination for August 1, 2006. My apologies for any confusion caused by my errors.
I have just completed two hours conversing on the phone with various offices of yours and was informed that the afore mentioned claim, account #[protected] was denied. I was never informed of this disposition, as you were apparently calling an old phone number.

“Ed” (R6211) at [protected] informed me that he would have to “go with” the decision of the representative who denied the claim because:
• Bills have been mailed each month to the account address
• That after my E-mail requesting termination you made a marketing call to the number on the account and that you were told “she would think about it and call you back”
• On November 29, 2008 an inbound call was made to you changing the name from “Faith” to mine.
I am requesting a further review of this claim and requesting a refund of all monies paid since August 1, 2006 because:
• I E-mailed you requesting termination.
• Any response to my E-mail service termination order should have been to me and only me, using the information contained within the E-mail signature.
• This address was no longer a valid service address after August 1, 2006, per my E-mail.
• I vacated the apartment prior to August 1, 2006 and terminated my lease on that date.
• I disconnected and stored the DirecTV receiver prior to August 1, 2006
• I did not call you on November 11, 2008 requesting a name change on account #[protected].

You have committed credit card fraud as you failed to comply with my original E-mail order to disconnect service at the Cabot, Arkansas service location. You continued to charge the credit card without legal authorization and in direct contradiction of my E-mailed order. In addition, your overly aggressive sales efforts to prevent disconnection of this account were in direct contradiction of my expressed E-mailed order, you failed to contact the authorized credit card holder, and you did not receive any authorization from me to continue charges to my credit card for the Cabot, Arkansas location beyond August 1, 2006.

If you fail to readdress this grievance I will terminate my current account ([protected]), post numerous factual complaints online to give you the most widespread, unfavorable publicity possible, and be willing to share my story publically with any communication media. In addition, I will institute legal action to recover all monies charged to the credit card listed on this account since August 1, 2006, due to your credit card fraud.

I furnished you a correct phone number in my second letter, above and again, here is my correct contact information: [protected]. Please reply to this letter or call me at the number listed herein. If I do not receive a response within ten days from today, I will institute legal action.

Sincerely,
George F. Griepp
George F. Griepp

Monday, April 27, 2009

Just spoke with Emily (BOIU 1710) from the Office of the President. She stated that they would not refund any of the charges due to:
• “notes on the account”
• My “failure to notice the charges”
After I asked for credit, she offered a credit on my current account of $10/month for 12 months.
I declined the offer and informed her that negative publicity and legal action will be forthcoming.
During today’s call I was told that the notification on 7/11/2006 had been by incoming call and that the representative noted “I would think about it and get back with them”
That is a lie I was already divorced and we were vacating the apartment 8/1/2006. I believe the representative did not want to assume the liability of a disconnected account.
It seems that every time I call I get different versions of what transpired in the past and how I contacted them.
I find it amazing that a company that made such a grievous error would not make a better good faith effort for customer satisfaction and retention.
I would have been willing to remain a customer and receive credit for a significant portion of the fraudulent charges on my monthly bill.

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bruce_tx
,
Sep 09, 2008 9:44 pm EDT

Fraudulent representations concerning costs of installlation and hidden surprise charges. Filing state law (Texas) class action. Let me know of interest in participation.

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Marc Tuton
Dallas, US
Mar 30, 2010 9:33 pm EDT

In June of last year my partner and I moved into a Condominium Complex. They had a contract with DirecTV, and a basic lineup was included in the HOA dues. We are not allowed to have anything else for tv service other than broadcast, or the satelite service. We selected to upgrade to the Choice plus pakage and get a HDdvr reciever, all in totall we are only supposed to be paying $20 dollars a month. So all was fine until september rolls around and we get a bill with a transfer balance of $980 we call them and give the name and address of our acount and then give the social on the acount. NOTHING ON THE OTHER BILL MATCHES OUR INFO. we started getting calls on the regular about how we owed them this balance. About a month ago my partner has it out with them once again and he gets a representative to basically admit that the only info on the acounts that match is the name. My partner has a very common name. So on further investigation they appologize and they tell us it is taken care of once again. About two weeks ago we got another bill and they sent a box for us to send our dvr box back in. We open the mail today and now the bill is $1, 287 and we call once again to try and get this resolved and after 2 hours on the phone the bill then goes up to 1, 487 dollars! Each time my partner calls in to try and get this resolved he spends 1- 2.5 hrs on the phone!(most of it on hold) When he does get someone on the line there is this major attitude on the other end of the phone and they are treating us like criminals! If we had a choice we would have cable, but no, we are stuck with DirecTV. Going to bring this up at the next HOA Board meeting... Hopefully we can get a contract with another provider!

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Droberson
Arkadelphia, US
Aug 07, 2013 6:37 pm EDT
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Directv added unauthorized programming to my account and now refuses to reimburse me for these costs. I have been given various explanations of why I cannot be refunded the amount. They fraudulently added programming and embedded the billing in my HBO Fee
This has gone on for years and now that I uncovered the "practice" I am told I have a responsibility to police them. What happened to fair and reasonable billing practices?

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winnfield1923
Gonzales, US
Jun 22, 2011 10:28 pm EDT

I just posted my complaint against DirecTV for unauthorized charges. Isn't this illegal to take money out of someone's account without their permission just because they have your debit card number - i say we need a class action suit against them - i am totally blown away by their actions.

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Dissatisfied with DirecTV
Hoschton, US
Apr 05, 2009 1:50 pm EDT

DirecTV has repeatedly and incorrectly charged our son's bank account for our monthly service, while at the same time billing us. He was with us when we purchased an HDTV. He made some of the DirecTV/HD arrangements online, and a technician had to come out to the house to complete the installation of HD servcice. Since we were not at home, our son used his own bank card to pay for the charges.
We have been making regulat monthly payments as per the statements, and can prove this through our bank account. Our son has repeatedly called DirecTV and provided them with the required documentation to get his money refunded. He doesn't live here, and he doesn't have service with DirecTV. Yet, they repeatedly bill him. In the meantime, they have refunded some of his charges to his bank account, and then turned around and re-billed us for the refund; even though we have already paid the bills. This means that they have already double-billed on the same account, refunded the charges made to the wrong bank account, and then charged us again for services which we have already paid for. And now they want US to provide excessive documentation with personal bank account information, to an unamed person at DirecTV, from both bank accounts because they can't figure out what they have done. In my opinion, their billing and accounts receivable departments are in shambles. Is there any type of service available to go after these people? What they are doing can't possibly be legal in any state, is it?

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12:54 pm EDT
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DirecTV charges

Direct TV offered me a free upgrade to a new box since I had my first year under my belt, the upgrade was worth $100.00 and that fee would waived since I met my yearly anniversary. Direct TV never gave me an upgrade for free, not only did they charge me for the $100.00 but they also charged me fro another $100.00 for installation and delivery. It took the tech about 10 minutes to hook up the box and get everything working...$100.00 for 10 minutes...is that not a rip off? Also I was never told about the $100.00 for installation or delivery. They for some reason do not see any notes about a free upgrade but they do see where I called...why would I make something like that up, it is a scam and I will be calling the better business bureau.

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Tim
Kinnelon, US
May 14, 2009 1:41 pm EDT

A few years back I purchased the brand new high definition TIVO Direct TV receiver - state of the art for around $1, 200.00. Worked perfectly and then late last year started getting automated messages to upgrade my receiver. Called them and told them it worked fine and I had no need to upgrade. After discussing a bit more they talked me into "swapping" my expensive working reciever with a new one that they told me would provide many additional features. I asked about TIVO and told them the reason I wouldnt switch to Cable is because they have their own DVR and the call center rep assured me TIVO would be on the new received. Also said I was swapping the box so I would not do this if I had to purchase another unit or sign up for any extended plan

1. Problem one - i get the thing and guess what no TIVO - Absolute lie from the person on the phone

2. After the box is installed I go to sign the papers and what do you know there is a paper in their signing me up for a 2 year committment. After an argument with the installer where I told him to swap the box back and leave, he finally walked out without my signature

3. It has been 5 months and the new receiver is ok although I hate the DVR and done use any of the "new" features. This weekend the box freezes up. After multilpe calls to tech support they finally send out a guy to replace. The ### shows up without the box (another lie from the rep) tells me the box is fried (no kidding) and he has to ship me a new one. Charges my account $49 for the visit and $20 to ship me a new box. Also tells me that I need to sign up for two years to get it for free

So now I am upset and call the ###S that answer the phone there. After 30 minutes of not being able to explain why I am upset and giving them a $1200 unit I paid for in exchange for a unit that I didnt own without a committment she transfers me to a supervisor. Had to fight with her to remove the $49 and the $20 and get a new box without a committment.

Best part is everyone who answered the phone started with "wow you are a longtime and loyal customer"

PLEASE FIOS COME TO MY AREA

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lied to twice by Direct TV
Amber, US
Mar 01, 2010 4:01 pm EST

I signed up in sept for a 24.95 special, ( i'm on a fixed income) about 1 month later, I was called about the NFL Sunday sports package, I told her I don't watch sports and she it didn't matter I would save another $2.oo a month if I took the special. I asked her twice my payment is only 24.95 or you sure it will drop to $22.95 for 5 months, she said yes just to cancel it at the end of 5 months, Well instead of going down it went up to 39.95 a month, I called and was told they couldn't do anything because the NFL package could not be canceled, I paid the 39.95 the last four monthes even though it meant less propane and food each month. Today I got a bill for $68.44 I called and was told if I try to cancel now my bill will go up even more, I have to wait and cancel on March 17th, It has to be that day. I think it is terribe the way DIRECT TV gouges it customers, I rarely watch anything for the local chanels, but you can't even get them for free anymore.

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nmacinata
Mount Angel, US
Sep 11, 2011 1:15 am EDT

direct TV will charge for service unrendered. They will take money without providing service. In 7/09 & 88/09 charged me while on was vacation. I did suspend service 6/09-9/09 the also did it 2010 6/01/10 direct debited my checking acct. $400.00 (I had 12 overdrafts) I was on vacation and suspended service 3/3/10 oh no rembursement on the overdrafts. 10/10 took $36 after terminating sevice 9/01/10.

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Carol D. Scott
Philadelphia, US
Jun 14, 2013 12:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

URGENT, I make a one time payment for 57.14 for my directTV bill and it told me that it didn't go through and I hit the button 4 times because it keeps telling me that it didn't go through, but it went through 4 times and I don't have the money to pay for this bill 4 times. Can you please reissue my card back the three $57.14 payments ASAP, I have to pay my mortgage, I JUST DON'T HAVE IT. The online said that it didn't go through so that's why I kept sending it through. PLEASE, PLEASE reissue my money back to my account, please.

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realist
Meridian, US
May 15, 2009 1:03 am EDT

Sounds like you got a bad hd dvr, that sucks. I got the hd tivo too, it took me a long time to get used to the hd dvr when I switched over, and there are still some tivo features I miss. HOWEVER, its sad that no one told you the reason that you needed an upgrade was because the hd tivo was not combatable for you to be able to receive the new hd channels that directv sent out, thus the reason the upgrade was in fact needed, I HAD fios in my vacation home, and it sucks bad! I now have directv there as well.

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3:01 pm EDT
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DirecTV they took money from my account without prior authorization

I ordered the att bundle and i had the system for a week.I was not happy with the service and ordered cancellation.somehow direct tv is involed with this bundle and since i cancelled early direct tv started charging my credit card 498.99 when my bank noticed the extreme amount and declined the charge, they tried a second time for 399.20 and also got turned down and they kept trying for 299.41, 199.62 and finally99.83.They got the 99.83 from my account and told me four different times that they would never give me my money back.This is bad business practices and stealing from women.So I warn everyone that if your thinking of going with att(think twice)they will screw you and steal your money out of your account, well they allow direct tv to steal the money.There service stinks and so does there business practices.If you feel they have the same to you, come to this sight to complain, they need to be stopped.If theres enough complaints they might just have to go out of business, wouldn't that be great.we don't need shisters like that running our industries!

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unhappy direct tv customer on contract
San Antonio, US
Aug 08, 2013 8:11 am EDT

Got direct tv on july 30, was told my bill would be till the end of August, I was charged already on the 7th of August and was told I would be charged again at the end of the month... I had my apprehensions about going with direct tv and I should have listened to my gut ! When you call customer service you can tell there reading from a prewritten card. I guess they get so, any complaints that they have cue cards! !

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Coyote370
Phoenix, US
Oct 06, 2009 2:16 pm EDT

Yes, the very same thing happened to me. Only it was directly done by Direct TV. When I canceled their service (after 2 years, no where did I read that you start a new contract every time you add a new reciever, I added 2 this summer). So therefore I had an early cancelation fee along with my last bill of over $300. I had never signed up for auto payments BUT they had my credit card on file for my one-time payments I made on time. That is a big mistake. within the 1st week after my cancelation they started trying to take the money out of my account. 1st it was $54. then the next day it was $48. These amounts made no since to me so when I called they said they were taking out what my bank would allow of everything they said I owed in fees. One caused my bank account to overdraw and I got a charge from them! When I got paid that Friday, you guessed it, out came the balanced of $184. I had talked to them several times prior to tell them to set up payments with me on my paydays but evidently they can't stop the process. So I changed over to DISH Network and understand me, they are way more legit and upfront about their services and charges. DO NOT EVER give Direct TV your bank account info even for one transaction. Go to Bill Pay through your bank. That way only you control how much they get.

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9:53 am EDT
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DirecTV poor customer service/no refund

After 1 year of service, due to repairs on my home I requested a temporary suspension in service for, which customer service informed me the company could provide. However, they drafted my account for services the next month and refused to return funds and informed me that they only way to received I could get my move back was as a credit once I moved back in to the home. However, onced I moved back into the home service could not be restored because immediately and they ignored that I was should to have a credit on my account and ask for over $100 to restore service to an account that was suppose to have a credit of over $200 on it. Therefore, I canceled the account, however, it has taken over three weeks to receive the boxes required to return the equitment. Once the Direct TV received the equiment back they still refuse to give me my old refund only $100. Therefore, no one should due service with Direct TV they will not value their customers, they will draft your debit/credit card without your permission and will not stand by their promises.

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Saatan
, US
Jun 03, 2016 8:23 am EDT

I was set to receive my direct tv on saturday when the technician arrived and said he could not install due to the weather and lack of proper ladder. no problem. On day two they arrived and said that they could not install due to lack of proper ladder and cables. Customer service relayed this to the technician supervisor who would be contacting me within the hour to hopefully, install our cable. An hour goes by and no phone call from the supervisor. I then called direct tv again and they assured me that a supervisor would be contacting me to take care of the issue. Again, no phone call. It is quite pathetic how direct tv sub-contracts all of their installations instead of taking control of their own installations. I was excited to become a direct tv customer but now I will never be a customer due to lack of service. I will now place an order with verizon fios who actually have verizon people do their installations. As for the direct tv installation supervisor for the far rockaway, ny area, man up or enjoy unemployment because you should be fired for the lack of any service. Anyway, I hate complaining but I have now become an advocate against direct tv. No one should have to deal with such a lousy television company. All the best on your downward spiral out of the game. Rest in peace direct tv...

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josephsm69
Southern Pines, US
May 10, 2013 1:01 pm EDT
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I had Direct TV (which I had stupidly agreed to sign up for as a replacement for Time Waner. The initial lies should have alerted me that I was dealing with a less than reputable company (I should have stayed with Time Warner. We moved and I called
DTV to ask what I should do. I was told to take the equipment with me, and when I moved into my new house to call them and they would come out and install the service. Because the move was imminent, I had called all of my utilities on the same day. So, picture that: I asked what I should do to postpone the service; I was told to take the equipment and tell them when I settled in my new house. I did as I was told, and today, DTV took $1130 out of my checking account, causing it to be overdrawn. I talked to everyone who works for DTV (shunted around from idiot to idiot), and I was told that I should have kept them informed as to what was going on. Why would I do that? Due to issues beyond my control I am still unable to move into the new house. But I am still in compliance with what I was told initially. And yet DTV said they had every right to take the money, for services I did not receive (actually had no way of receiving) as well as the equipment, which I still have in my possession as I was told to do. I believe that others have had similar fraudulent transactions with DTV. We need to start a nationwide boycott of the company. They will either change their evil ways, or go out of business.

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12:39 am EDT
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DirecTV lairs, scams, bait n switch, early cancel fee, etc...

So I currently have Comcast and wanted to see whats so good about direct tv so my comcast is not a contract so I can cancel anytime, I called direct TV and told them I currently have comcast cable and I just wanted to try out Direct TV and see a side by side and the agent told me thats not a problem at all. You have 30 days trial and if you do not like it, you won't be responsible for the installation nor the contract agreement... great, lets order it and let me try it out. I also DOUBLE checked to make sure there is no early term fee or anything like that and he said 30 days free trial.

Okay so we ordered it, tested it didn't like it compared to our comcast and called to cancel... this is when EVERYTHING went bad with direct TV. They said there is no 30 day free trial. I tried to contact the same sales person to help but no luck. I finally got a supervisor who was a human being and understood (cuz why would ANYONE in their right mind order a direct tv contract when they already have comcast cable? makes no sense) and credited my account back for the $460 charge or early termination... Well, it shows up on my direct tv account but they never gave it back. They said "IT WAS A VALID EARLY TERMINATION FEE" and will not be giving me back $460.. WTF thats crazy. I don't have $460 sitting under my couch to spare for you... I have to pay bills!

So I kept calling and talking to supervisors, talked to the presidents cabinet, and still no luck... I just sent a email to Chase Carey... I don't know if that will work or not. I also used my debt card to pay so I won't be able to use my credit card company to help me dispute this charge.

ANY HELP? In this economy I wouldn't want to lose $460 for nothing!

DAMN YOU DIRECT TV, why did you lie, to me. Why did you do a bait n switch, your company is HORRIBLE!

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Update by Spinteews
Apr 25, 2009 2:50 am EDT

correct they SHOULD get my money BUT if they told me that theres a free trial and I have no obligations if I cancel within the 30 days, then no they DO NOT deserve my money.

If the guy told me for sure that there is NO free trial, then i would of never ordered it to compare... why go through the hassle?

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Nancy Backus
, US
Jan 29, 2011 7:36 am EST

I would like to know how to disconect the Sports and Movie chanels I now have in my bundle I do not want to disconect the service I am happy with it Please give me a phone number I can call to do this. Thank you

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adam76
Edwardsburg, US
Nov 26, 2010 6:45 pm EST

I signed up for Direct Tv about 2 weeks ago, and it is fine until I noticed that at the store they signed me up for HD programing. I did not want this because I have no HD tv yet. I called and disputed and wanted it all changed and they said I had to pay some fees to change equipment and they cannot refund the first month HD fees. I called my Law Firm and Direct TV got a letter, and magically they changed their mind and I got what I wanted. The letter from my Law Firm was free. I have a Pre Paid Legal Membership. IT can help all you with these problems. Contact me for more info. I would love to get you what I got for my family in our ongoing efforts to FIGHT THE MAN. Adam in Michigan. [protected]

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Deceptive Direct Tv
, US
Feb 02, 2010 4:00 pm EST

I subscribed to Direct Tv- what a mistake- it was presented (on the phone) as a 1 year committment. I subscribed- during the year- the picture quality was poor and there were intermittent signal problems. I contacted them report and they did not resolve them. After my year commitment - I discontinued the service . At this time, and only at this time, I was notified that I would be charged an early disconnect fee of $252.65 . I asked what this was for and they stated it was early disconnect on a 24 month contract. This was the first time I had heard this. I stated my case with bad quality and misrepresentation, etc. and they charged my card for the fee. When I received my credit card bill, I disputed the charge- it was denied by the credit card because Direct TV could not produce a contract. I appealed- and stated that if Direct Tv could not produce a contract - there was NO CONTRACT! I was credited the charges. Months went by and I get a call from a collection company- Direct Tv turned me over to collections for $252.65. I was directed to write to their Corporate Office @ Greenwood Village, Co., of which I did. I stated my case= requesting a copy of the signed contract sent to me immediately in order to resolve this issue. In the interim, I received another call from another collection company- That did it. I searched for Direct TV-corp phone # and could only get to their Customer Service Dept. I then found a number out of California of which I called. This was the office of the President of Direct Tv- Bingo- I again stated my case to a very nice gentleman- Ed-. Ed told me that the agreement was verbal and I had been notified that this was a 2 yr agreement. I asked when? - he stated at the time of disconnect and you still went ahead and discontinued service! I stated of course I did - your company misrepresented the product and service from the beginning.Why would I continue paying for something I was not getting with the faulty service problems and technical issues. Anyway, we bantered back and forth and Ed stated that the agreement even though it was verbal, still stands. I asked for my contract and he said he would "try" to get it-however he could not promise anything, and once again the contract still stands. I said fine product a hard copy of the contract- Ed stated Direct Tv has verbal agreements. I stated, I had legal background and if Direct Tv could not produce a hardcopy, signed agreement, and were standing on the laurels of a "verbal" agreement, this would not fly in a court of law.
The collection company used the words "contract" and that I breached the "contract".
I told Ed that if Direct Tv harmed my credit rating by their action- I would take legal action against them. I was trying to resolve an issue, they created .
Direct Tv cannot have it both ways- produce the written contract or drop your early disconnect fees. This is a ploy to EXTORT money from consumers while delivering faulty service.
My recommendation: DO NOT DO BUSINESSS WITH DIRECT TV

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Michelle
Denver, US
Apr 25, 2009 4:43 pm EDT

Pfft is 100% correct. Like I said in one of my previous posts, You are given 3 days that you can decide to cancel without incurring a termination fee, I think the customer misunderstood and heard 30 instead of 3. You're actually lucky that you didn't go through a retailer, you would have been charged a termination fee from both Directv and the retailer as typically there is a contract with them also, and if the retailer installed it, they would have charged you for the installation also.

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pfft
, US
Apr 25, 2009 3:10 am EDT

well i dont know why anyone in this day and age would think a company would send a skilled tech worker to their home to hook up equipment and set up services and not charge anything for it.

I'm with DirectTv on this one, either you misunderstood what you were agreeing too or you confused the rep with your question. But in either case, that doesn't mean you don't have to pay up or that you are being cheated.

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Michelle
Denver, US
Apr 25, 2009 1:35 am EDT

I have filed a dispute, USAA put the funds back into my account. Like I said before, if the charge was legit they remove the money from my account, if they find that I am right I keep my money and they get it back from the company that originally took it. What do you mean so you could just withdrawl it? Really he's pissed about owing the money to Directv, don't you think he would be just as stressed that he owed the bank?

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pfft
, US
Apr 25, 2009 1:16 am EDT

the bank will put it in 'dispute'. they certainly won't just 'refund' it so you can just withdraw it to avoid paying if they find out you do owe it.. which bank is this?

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pfft
, US
Apr 25, 2009 1:12 am EDT

geesh its expensive enough without yahoos calling and expecting setup, install, with a tech just for a 'free trial'

they need to keep that money -- after all, they performed services for you and that costs them money.

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Michelle
Denver, US
Apr 25, 2009 1:11 am EDT

Banks will refund the funds until they have looked into the problem, if they find that the withdrawl is legit theywill withdrawl the funds again. And being that a contract was signed with Directv they are going to get your money.

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Michelle
Denver, US
Apr 25, 2009 1:07 am EDT

Just so that it is not for nothing, if you reactivate your service they will refund the money. The "trial" period is 72 hours (3 days)

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DirecTV service never keeps appointments

I have been trying to get my direct tv fixed for weeks now. They keeping making appointments day and after day and never show up. Sometimes they call at 4pm to say had decided not to come to my area that day. Why couldn't they tell me that at 9 am ? Why make me wait all day as a prisoner in my house when they had no intention of even coming to the area?

Then the next day they call at 4pm (the guy was supposed to show sometime between 8 am and 4 pm) to say he was just around the corner and would be there within 15 minutes. Then they call back at 5pm to say he should be there even as we speak, then they call at 630pm to ask if my problem was resolved by the technician who never showed!

Rinse wash and repeat day after scheduled day as I am kept a prisoner in my own house.

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kent phh
San Jose, US
Jun 17, 2010 4:24 am EDT
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Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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DirecTV cut cable line

A couple of days ago the other people in our duplex got Direct TV. We have cable and I believe they had had cable as well. A little after the Direct TV van pulled up next door our cable TV and Internet went out. This isn't unusual as our cable company had some trouble with the whole digital transition though that had cleared up about a month ago. Usually the everything would start working after a few moments/minutes. After about half an hour I went outside, noticing the Direct TV van still there, and went around back to check our box wondering if the instillation guy had turned the cable off while he was working. I didn't see anything plugged into the cable box and when I went around front to ask the van was gone.

When I called my cable company they said they weren't reporting any problems in our area and would send someone to repair it as soon as possible which wasn't until the next morning. One guy checked our equipment inside while the other checked the box out back. The guy inside said our inside equipment was fine and went to check on the guy out back. When he came back he said that not only did the Direct TV guy unplug our cable but he actually cut the line. I had noticed a cut cord when I checked myself but thought there was no way they'd do that. They also said this isn't the first time they've seen this. They've been seeing this more and more when coming in behind a satellite guy.

I am furious! He actually cut our cable and we didn't even subscribe to their service. He might have thought that was the cable to just the neighbors place but I doubt it as it is almost directly in the middle of the the two apartments and there were no other cable boxes on the back of the house so it obviously was for both apartments. I have yet to get a hold of Direct TV. They are also not a member of the BBB that we could find so we can't report them there so we're reporting it here.

What makes me the angriest is that it was done on my son's first birthday and we were going to be having video/web calls with the rest of our families, who live in another state, and we weren't able to because they cut our cables. We can't get our son's first birthday back. We're currently having a house built and were considering getting Direct TV instead of cable. Not anymore. They lost a possible customer.

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DNVA
Richmond, US
Apr 14, 2013 3:33 pm EDT

I too had my cable cut, possibly by direct tv and under a different circumstance. We recently ended our contract with direct tv. We ended it on good terms not owing any money, and promptly returned all there boxes and remotes for full end of contract and fees. After getting Verizion hooked up (myself) and working using other existing cable we already had run through the house everything was fine. Today I noticed, when in the back yard, by the cable boxes on our house that the direct tv dish still on the house had the end cut off of the cable. Also one other cable that was connected to the dish line via a splitter had also been cut. Hmm, is this a coincidence that some random vandal came in our yard and cut only the direct tv related lines? And left the other cable lines were using intact. Maybe Santa cut them, because they were in his way getting down the chimney.

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DirecTV customer service is horrible

I scheduled a home move with direct TV and went to connect my TV in the master bedroom and the TV/receiver signal said no signal. I called Direct TV to have a repair person come out and fix it, though they said it will take 6 days to get someone out to fix it. I had 3 problems with no signal in the last year at my previous home and 1 out of the two they were able to expedite a service person at my choosing of date and time. In this instance he person in charge of technical help in the Alabama call center said he could not help it was out of his control. Why is he working in customer service if he can't help? The service for repair of DIRECT TV is the worst I have ever seen and I am predicting that they will be going into bankruptcy soon if they don't change there ways. I hope the President of Direct TV gets this message.

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sidney loessin
Sweeny, US
Jun 04, 2013 9:21 pm EDT
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we got direct tv because a friend suggested you folks! we got a package deal of 39.99 or 39.95 dollar deal which included free genie, free encore and 39.99 per month for one year! plus we were suppose to get a $200.00 rebate after 6 months of usage! also ALL receivers for our household would be FREE!
now we are being charged for 2 receivers, oncore, (which I cancelled) and a damn fee of $6.00 dollars, for what I do not understand! our bill now is $113.00 per month less our perk of $39.00. what in the hell are you folks doing? I am retired and so the wife, we can not and will not put up with this kind of crap!
I left dish for this same reason, and now it looks like i'm going to leave you, too!( for the same reason!) if this is not fixed, I will be your worst advertisement, ever!
my bill is now $80.00 per month and why? you folks are not living up to your FALSE advertisement. PLEASE HONOR OUR CONTRACT WITH YOU FOLKS!

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DirecTV did damage to my home during installation.

During installation of direct tv, my installation resulted in about $2200.00 of damages. Direct tv has denied to be responsible for the damages because they sub-contracted the job out to connect tv, that sub-contracted the job out to a company called mts.

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JoAnn Hutchinson
Manchester, US
Oct 13, 2009 7:21 pm EDT

We lost our new LG 47" tv to a lightning strike last spring because Direct tvs tech. did not install our new dish correctly. They say that it was an act of god! God did not hook up our tv wrong their tech. did! You cannot blame that on God! We have proof, pictures and a signed affidavid by one of their techs but they still say it was a act of God. I don't beleive he singled us out and hurt our tv do you? Our next step is the lawyer no matter what it costs. It is now the principle of the whole mess. Mr. Chase if you read this I t is in my opion that you are a very dishonest person!

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DirecTV you can't agree to something you are not made aware of

I love how big Corporations can just take your money and you can't do anything about it. When my husband an I moved into our new house we called Direct TV and ordered Satellite Service. We were given a vague appointment that we had to take 1/2 a day off of work to make. It was set for the hours between 12pm and 5pm. I received a phone call at 4pm and was informed that the technician would not be able to make it to the appointment. He had called in that morning, and was out sick for the day. Nice of them to wait till the end of the day. Anyway, I was scheduled another appointment for about 2 weeks later. The technician came to the house, and then proceeded to inform us that, because we were leasing the house that we would have to get a letter from the property owner, granting them permission to drill holes if necessary. So AGAIN, I was rescheduled. Finally the Technician made it out, and we had obtained the letter, which they tried to deny because it read "only drill if completely necessary". We did not want anything special we just wanted it to be hooked up. My Husband was home when the tech got there and I returned as he was finishing up. He had my husband doing all sorts of things to help and after he left, we spent the next 2 hours finishing the installation. I received a bill in the mail approximately 2 weeks later, and it included a copy of a 4year contract, that I apparently had agreed to when I had the system installed. I immediately called Direct T.V. and was informed that I could not cancel or I would be charged a disconnection fee. I read them the part of THERE OWN CONTRACT that says "if you do not agree to this contract please contact us" They proceeded to inform me that I must contact them before the service is installed. WOW I never agreed to any contract. There Service is TERRIBLE.

All of there Customer Service Positions are Outsourced to India.
LITTLE TRICK- Request to talk to the RETAINMENT Department. They all speak English well, because there job is to talk people out of canceling there service.

SOLUTION: Reported on CNN just last week - A man was speaking about tips and tricks to keep you from getting run over. If a company that you are under contract with makes even ONE MISTAKE on a bill, you then have the right to CANCEL YOUR ACCOUNT - NO FEE. It is a BREACH OF CONTRACT. Come on Direct...just one little slip...)

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Michelle
Denver, US
Apr 22, 2009 10:55 am EDT

I work for a retailer of Directv and would first like to apologize for your appointment being cancelled after you took the entire day off and then having to wait two weeks for another appointment. Dealing with Directv directly is very time consuming sometimes, not all the time, but most and that is why Directv has retailers. A retailer for Directv is able to pay closer attention to each customer they sign up, I'm not taking up for all retailers, but most do all that they can to fix situations such as this. The only thing that I will call BS on is your statement "All of there Customer Service Positions are Outsourced to India." This is completely FALSE. Directv prides itself on being an "American" company and all of Directv's call centers are located in the United States. This is one reason I was attracted to Directv in the first place. Prior to working with Directv I had Dish Network in my home and the numerous times I had a problem with their service I would call and get "Tim" whom I could never understand to fix my problem. About your contract, when your service was installed you signed a contract, you should have read it, if you did not agree with it, it was at that point and 72 hours after that you could have called Directv to have the service cancelled and a technician would come out and remove the system from your home without assessing any penalties. Which is a prorated amount of 20.00 a month for the length of the contract unfulfilled. The contract that you signed is the typical complaint that Directv receives whether it be that the customer complains about not knowing they were in a 2 year contract (not 4) or they were dissatisfied with the service, but neglected to cancel within the allotted timeframe. -- This last comment is not only for you, but for others also: Consumers need to educate themselves by reading contracts and finding out all info prior to entering into an agreement with any company not just Directv. If the consumer neglects to do this when all information is handed to them, in what way is this Directv's fault? As I stated before I do apologize for the mistakes on Directv's behalf, but in the future for your own protection read any contracts before entering in to it.

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DirecTV deceptive business practice

DirecTV has secured a toll-free number [protected]) that is almost the same as the customer service number of its competitor, Dish Network [protected]). If you mistakenly dial the "888" version thinking you're calling the Dish Network's customer service line, you get a DirecTV marketing creep who hastily mis-pronounces his response, and asks for your phone number, address and length of time you've had your satellite dish. You're then "turfed" to a recording that tells you if you can't resolve your issue with Dish Network, DirecTV would like to have your business.

Obviously a scam to collect names and addresses for "marketing" purposes. If this is an example of how DirecTV operates, they're at best deceptive, fraudulent and duplicitous, and in fact, in my opinion, are borderline criminals. "Trust is the gold dust of the 21st century." These buffoons just don't get it.

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DirecTV hidden contract

I signed up with Direct TV through Qwest. I was going to bundle my Cable, internet and phone services, but when the phone guy came out he informed me that the Qwest Internet was really poor and slow. So I canceled the Direct TV 2.5 weeks after the install. I was then informed that I could not cancel without a $350 fee, as I was under an 18 month contract! This was the FIRST time I had deard of a contract... I was not informed of it by Qwest, nor by any Direct TV rep. What happened, I think, was that when the Direct TV installer asked me to sign a form stating that the install was done correctly, it actually contained a hidden contract. The QC Direct TV guy actually told me that I could cancel within 30 days with no penalty, but none of the Direct TV reps I spoke with would give an inch... very rude and nasty. They informed me that I had only 24 hours to cancel after install... 24 hours! The install guy did not leave a copy of the paperwork, which deprived me of any chance to see that I had been scammed. This is a scam company, and they have the ethics of a diseased hyena. QWest is no better, they refused to take any responsibility or help in any way.

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Rainy327
Ramsey, US
Mar 15, 2011 7:22 am EDT

I bundled services with Qwest and Direct TV after a saleman came to my home and promised to beat Comcast's pricing. I was promised a great rate- and then the bill came. They apologized, promised to correct the problems and bill # 2 came- double what they quoted me! By this time it was too late to cancel (due to $700 cancelation fee ?! ) and each company sends me to the other (blames them and says there is nothing they can do) with neither correcting anything! Nearly a year into this mess- NEVER, NEVER do business with these companies.

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altacrystal
anthem, US
Sep 11, 2009 9:52 pm EDT

In yur comment about not being informed about cancelling early. It happened to me two years ago when I switched to Cox from Qwest. Qwest sent me a bill for cancelling early. I refused to pay the amout they were asking for. After several months and letters I called Qwest customer service and they told me they had a recording of my voice agreeing to the terms of the cancellation part of the contract. I asked to hear the recording and I was told that I was not allowed to hear it...BS I continuned not to pay the requested amount and finally it went to collection. After a about a year of back and forth arguing with those idiots at the collection agency I call Qwest again and got a billing supervisor involved.. She investigated the claim and discharged the amount owed and withdrew the dogs from the collection agency.. Whoever is reading this, be very, very, careful with Qwest and the terms of contract. THEY ARE VERY DECEPTIVE INDEED.

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DirecTV double billed

Today, 4/16/09, I called DirecTV to check on getting my bill lowered. The 1st rep I spoke to informed me that I had been double billed for the past 9 months. She said she would get this matter taken care of. After she spoke to her supervisor she came back on to tell me she couldn't understand why but her supervisor, Ms. Jaimel Parson, instructed her to only give me back $100 as I should have looked at my bill sooner. I then asked to talk to Ms. Jaimel Parson. Again Ms. Jaimel Parson pointed the finger at me for not checking my bill. I have been using paperless billing and auto pay. I put my trust in DirecTV to be truthfull in billing and to only take from my banking the sum I owe them. As I told her, if this was the case they can over charge all their customers and then only refund a fraction of what they took. This doesn't seem right and I would advise all DirecTV customers to check their bill as DirecTV has proven they will over charge and then only give back what they want. When my contract is over they can take their service and shove it!

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DirecTV fraudulent billing

I have had Direct Tv for about 2 years with ongoing billing problems every month. Almost without exception, whomever
I spoke with, it was the smae tired response: Well, this is what you owe and you must make a payment immediately! October, 2008, I felt I couldn't deal with this situation every month and cancelled. Later that month, a nice gentlemen from the "Retention Dept" called to say Direct Tv valued my business and offered 3 months free with an additional 3 Major channels. Also, he assured me I would not receive a bill until
February, 2009 and it would be the regular fee I had agreed upon
initially. You can guess what happened starting 01.2009. I have paid as agreed Feb-Mar and Mar-Apr. I still have an outstanding
balance of $78.96 and canceled again today, April 15, 2009 after
spending almost an hour attempting to find a Retention Specialist and speaking with him. He was rude and said he didn't believe what I was telling him. FYI his name is Clarence (refused to provide last name) and his badge # 414760. I am 74 years old and have never accepted rudeness (which appears to be prominent in our society today, especially from younger people). I finally gave up and canceled again. If anyone is interested I sent an email to a CEO, Chase Carey: chase.[protected]@directv.com. If their CEOS have the same unprofessional attitudes, I probably won't hear back. If anyone is interested in a follow-up my email: [protected]@gmail.com. Direct Tv has addresses and names of CEOS. Look on Wikipedia. org Also, there are hundreds of complaints about Direct Tv on the internet. I would think they would sit up and pay attention and hire intelligent, helpful personnel. And NOT PRACTICE FRAUDULENT BILLING ACTIVITES

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Jeremywayne
Mobile, US
May 15, 2009 4:26 pm EDT

I had the same exact problem as you had, I signed up for 29.99 a month special for a year!
First bill $68
Second bill 137.00
I called them and explained what I signed up for and what I agreed to pay was the 29.99 a month, so I paid them 29.99 for 2 of the months and told them to correct my billing and told them their fraudulent billing practices was terrible for them as a company and for us the consumers. A month later they disconnect my services for non full payment. I called them several more times before they finally sent me a bill for the 29.99 and so I paid it and thought all the issues were gone! 2 months later the bill was back up to the 137.00 and I called them again and they said I am sorry your rebate did not get applied, did you apply for a rebate? My computer shows you never applied for the rebate or either the dept that handles the rebates did not properly credit your account. I will resubmit your internal rebate again and they may or may not allow you to getainst this rebate, so wait 10 days and then check your account and see if you are going to get it or not. I am ready to file a class action lawsuit against direct tv. This crappy service and lies and deceit must stopped. People this is what happens when you sign a contract with a direct tv installer that does not show what amount you agreed to pay, its only a verbal agreement given to you on the phone by your sales person while trying to sign up for service. Judges have ruled verbal contracts are binding!

summertymeboi@yahoo.com

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Mary K
St. Petersburg, US
May 14, 2009 9:45 pm EDT

Direct TV gouged me on my bill! I signed up for the cheap 29.99 special.
My first bill was 179.00 and I complained about that!
Then my next bill was 130.00.
Then the next bill was 73.00
I complained so the took off 1.30 and a national geographic channel.
The next bill after that was 138.00
I told them to go have sex with them selves. So a month later they took 547.00 out of my bank account!
Needless to say that was my house payment and they turned off the TV in the end of april.
I got my money back fighting with the bank and 350.00 in over draft fees.
The bank was appauled at the billing.. What ever they can gouge you for!
Direct Tv was once Com Cast, and they were sued for millions! And they lost due to shady business practices!
I want to sue them in the worst way. These are grounds for another class action suit!
Not to mention the damage they did to my home with their antenna.
djmary4@knology.net

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DirecTV cancelation fees

You guys need to know this. I had Directv for two days, we canceled because it wasn't what was represented when we subscribed. They told us to send the receivers back and we wouldn't be charged. Then they charged us a $450 cancellation charge. After arguing with them on the phone and getting no where I filled a claim against them in small claims court. I signed a settlement agreement with a non disclosure clause but it made it well worth the time and effort to file. Don't let them screw you fight back, its the only way we will keep them from doing this to others.

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Linda Straffon
Peck, US
Nov 03, 2009 8:33 am EST

I Robert Cashman also I'm having problems with Directv. I canceled them because I was having problems with no picture or freezing-up. I called them and because of the reciever I had was so old that they told me I would have to upgrade to get the picture or they would have to send out a repair man and I would be charged 75.00 and up, but my reciever was outdated and if I would paid a $5.oo repair fee each month I would'nt have this problem.? So I upgraded it, now I have been with them 15yrs, I still had the problem with the picture freezing-up and not having a picture. So I canceled them and now I got a bill for $190.01 for early cancelation on New customer update, I am not a New CUSTOMER. I wrote to Customer disbuting service an asked for an Itemize bill on these charges and they have not givien me anything, also they would charge me on not returning this reciever. I asked them to send me a box so I would'nt be charged and it still is not sent and now They sent me to the Collecions Department. I will be fighting this BILL! They wrote be back and said that we have been charged a prorated early cancellation fee to my account. I have been charged ONLY a prorated portion of that total fee. And they wrote Sincerely (NO Name to direct this to) Directv Customer Service. I sented them a Partial Month Fee of $23.39. They have not said they recieved that...I am fighting mad and I will not stop on Direct Tv. They owe me money...NOV. 2, 2009

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DirecTV early cancellation fee rip-off

Last March I upgraded my equipment to an HD receiver. The customer service representative only informed me of the service fee increase for the upgrade, nothing else. When I went to cancel the service I was only then informed that when I upgraded I agreed to a 2-year service extension. The early cancellation fee would be $240. I was given an address to send a dispute to and told to tell them that I was not informed of the extension at the time of the upgrade. They also said that their dispute department may or may not waive the fee but would most likely give me a discount.

After they reviewed my letter, a CS rep left a barely understandable voice mail message. Luckily I was able to get a call back number at least. I spoke to 2 different CS reps, each stating that the contract was valid because even if the CS rep didn’t inform me, I should have read the follow-up email. I believed that the CS rep had told me up-front what the upgrade included (which was everything EXCEPT the extension of the service contract) so to be honest, I probably did not read the confirmation email as thoroughly as I should have. I asked if the early cancellation fee could at least be decreased since I only had a year left on my contract. They said that already was discounted! The original fee was $480! Now I’m sure I would have remembered them telling me that.

I was a loyal Directv customer for 10+ years. When they asked me why I switched in the first place, I told them it was because they are too expensive. To which they responded that it wasn’t their fault that I had the highest Premium Package on my account that made it so. That is not true because I am getting everything and more (high- speed internet) for $150 less with Time Warner.

The original customer service representative did not inform me of the contract extension. I was told that based on my account record and by the discounted price of the equipment that the CS rep would have informed me of the extension. I assure you, she did not and that doesn’t even make any sense anyway. It is my word against theirs but Directv has covered their you-know-whats by saying that I should have caught the discrepancy on my own when I received the email.

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maeann
, US
Mar 27, 2010 1:42 pm EDT

same thing happened to me write to the better business bereau..they can help

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Adam M
Trollville, US
Feb 26, 2010 7:32 pm EST

write their disputes department and demand a refund of your early termination fee. If they don't agree, go to arbitration. It will cost them around $800 for arbitration so they will probably return your fee.

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DirecTV invalid charge

I’ve just discovered an error on my account. There is a charge for a 49.95 boxing fight. I did not order, nor have I ever ordered any boxing fights. I called the “customer service” line (never any help) and they are telling me this charge is from something that happened in 2006. What kind of complete and utter lunacy is this?! Even if I did order something in 2006, why the hell is it showing up in 2009!? THREE YEARS! AGAIN, I have not, have never ordered any boxing events…that is Number 1…. Number 2….regardless of when this event occurred, 2006, 2009, whatever, it should be TAKEN OFF MY ACCOUNT. This is crazy! What kind of system is this? THIS IS A SCAM TO GET MONEY! Do I have to cancel Direct TV altogether and go with Comcast? Everybody else is switching…why shouldn’t I, they don’t seem to have these awful “customer service” and “billing” issues.

So, I demanded that this charge be TAKEN OFF MY BILL IMMEDIATELY! and all I got was a scripted read from customer service and that I have to write in to another department only to wait 2 more weeks...all the way I still have an invalid balance due. The customer (myself) is what keeps Direct TV afloat…the least they could do is give the customer what they ask for…so that you keep the customer…what a concept.

I am pissed that I have to go through such lengths just to get some help--on top of having to pay for something I didn’t order or you guys will cut me off. Why isn’t this something that the “customer service” people can handle? It’s like they systematically set people up for ###. They can do anything with the push of a key or the flip of a switch but I have to write letters and wait for people to call me back, who never call back. I just came back to Direct TV and this is the thanks I get?!

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Mark Butler
Oconto, US
Apr 17, 2013 10:43 pm EDT
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What is with Directv? I have a complaint to file with the main office in California and my e-mails don't go through. One can't seem to get through to anyone with any authority to make decisions. So what does one do if you can't get the help you need by way of the service reps. Their hands are tied and you are tied right along with them. I have been charged for a install which is supposed to have been a free install. Then, when these people were out at my house, they didn't want to go in the attic to run the cables to 3 rooms. So, they just ran one cable through my screen door to a TV in my living room. Sure, the dish was mounted and all, but the cable in my opinion should have been, at least through the wall closest to the TVs. Then, they left 2 genie helpers ( I think that's what they are called) still in the box, charged me $51.some odd dollars and left. They did say get some professional in there to run the cables and they would be back to hook the rest of it up. Really----is this a professional install? What happened to the free install. So, OK, I have one TV that is hooked up, cable through the doorway and I am activated with a two year contract. If I try and get someone out there to do a correct install it will cost me 108.00 bucks. I can't have them come out to take their equipment out and say the hell with it ( I would go with some other company. That would cost me 400.00 bucks to deactivate. So with all the BS I got the monthly bill and I really didn't pay it yet, because I really believe I have been screwed over and can't get out. So, I paid the bill and by this time, paid the next bill also. I had to, this would affect my credit and interest would be tacked on. So, they are happy, but I sure as hell am not. Are these people hooked up with the mob or what? Once you are activated and under contract you cant get satisfaction without paying more money. I need answers, I need help. Should I get in touch with the better business bureau or is there another way?

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10:20 pm EDT
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DirecTV theft, fraud, harassment

I never signed a contract with Direct TV. When I received my first bill, in small print, it said that by paying the bill, I agree to their two year service contract. I tried to call them to tell them that I never agreed and never would agree to a service contract, but was continually told that I was under a contract. I was repeatedly put on hold and was left on hold by the rude employees until the phone disconnected. I called several more times and was hung up on several times. I finally made contact with a so called "higher up" and he was the rudest, bully of all. I asked him to fax, email or send me something which indicated that I signed a contract. Of course, he couldn't do that, because I never signed or agreed to a contract. After getting no where with this person, my service was disconnected. I was relieved. I then returned my equipment.

I paid that first bill I received (which was generated only only a few weeks after service) for the two weeks of sevice, however, I made sure I wrote all over it that I was paying the bill in good faith and that by paying the bill, I am not agreeing to a service contract. I thought all was taken care of, but then I received my American Express bill and I was shocked that Direct TV had the audacity to deduct a large cancellation fee from my account, WITHOUT my permission or authorization! (Direct TV had my card number because they said they required a credit card number so they could send me a small cable box to have for the installer when he hooked up service). In hindsight, that was a lame trick to get my CC number! Why couldn't the installer bring the little box as part of his equipment?

I disputed the charge with American Express and as a result of their investigation, they credited the amount back to me. American Express said that they gave Direct TV several weeks to supply them with something that indicated that I signed a service contract. Direct TV could not supply them with that information because I didn't sign or agree to anything. Again, I thought all was well. Then, I received my next American Express bill and Direct TV charged a cancellation fee again! So, American Express challenged Direct TV again, and again, found the disput in my favor again and credited the amount back to me. American Express has since been instructed by me to not accept any charge from Direct TV.

I was hounded by Direct TV by several consequent bills and collection letters . Then Direct TV hired a collection service to send me collection letters and annoy me with collection phone calls. The phone calls are harrassing and unnerving to say the least. They try to scare me by telling me that they have my social security number. They call morning, noon and night!

This company is crooked and they employ a bunch of bullies. I don't know how they get away with it! Are they now going to try to ruin my credit by submitting false information that I owe them for an upaind bill?

I now have Time Warner Cable and I have never been happier. Not only is the service 100 times better (in many ways) but they require no contract. The big plus is that the people at Time Warner Cable are very sweet! They are a class company!

WARNING! Never use DIRECT TV!

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Ashley1231231321321
, US
Jan 30, 2017 10:47 am EST

I cancelled my account back in August. The person I spoke with tried VERY HARD to get me to keep my account, but I didn’t want it. So, it was cancelled and then I received random charges that I shouldn’t have received. I called back and the person I spoke with nearly harassed me to get me to reactivate my account. I said no, I just want the fees waived and he said he had it taken care of. Then, I got a notification that I my account was reactivated. I called in to ask why because I never reactivated it. The person I spoke with tried, again, to get me to reactivate my account, but finally she told me that the reactivation, THAT I DID NOT REQUEST, was taken care of. Then, there were additional fee wrongfully charged to my account. I called in a third time and finally spoke with someone who was very nice and was the first person who didn’t harass me to try to restart my account. She told me that she was sorry for the issue and that she couldn’t see where I ever reactivated my account, but saw that for some reason it was reactivated. She, then, said she waived the fees. A week later, I received a notification that there was a $95 cancellation fee. At that point, I was so frustrated that I ignored the issue. I completely forgot about it until a week ago when I started getting 5 calls a day from a Kentucky number. I called the number back and they said they were a collection agency for DIRECTV. I told them I wasn’t paying something that I didn’t owe.

Today, I called DIRECTV to get the issue resolved. The guy I spoke with said he had to have me called the DIRECTV number for disputes. He gave me an 844 number, which turned out to be a number for the collection agency. So, I spoke with the guy with the collection agency and he told me that he would have to do a 3 way call in with DIRECTV. We spoke with a woman who went all through my account with me. She told me that the charge was for the cancellation of the reactivation, but that she could not see anywhere on my account that there was any communication from me to reactivate it. She said she didn’t know what to do so she was going to contact billing. Instead, she transferred me somewhere else. The woman who answered verified my information and then transferred me to an account specialist. The account specialist had no idea what was going on with my account. He told me that I was in “bad standing” with them, but that he was willing to help me out with it. Then, he started trying to tell me the deals that DIRECTV had right now and that he would really like to get me a good deal. I told him that I DO NOT want to reactivate and I proceeded to tell him everything I had been through. He responded by saying that would need to put me on hold. About 2 minutes later, I was hung up on.

So, here I am with nothing resolved and multiple hours of my time wasted. I don’t even know how it is legal to treat someone so horribly and with such disrespect. I am not even sure how a company finds so many employees who are completely heartless and hateful. I will be calling back after work to try once again to get this sorted out, but I am sure I will, once again, get nowhere. In fact, they will probably just charge me an additional fee just for calling in.

To anyone who even considers getting service with this company, I hope that you read this first and I hope that you run the other direction. There are so many other great options for TV that are far cheaper and that will never treat you like this. No one should have to go through constant harassment for canceling a basic TV package. DIRECTV should be ashamed of themselves.

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Fedup Withthis
, US
Mar 23, 2016 8:09 am EDT
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I was at a Costco and I was harrassed by Lelawa to sign up for Direct TV. I was trying to buy a tv and he would not let me be. I told him numerous times that I was not interested but he continued with his hard selling tactics. Everytime I go into Costco and go into the electronics I have a Direct TV representative harassing me. The worse was Lelawa. I have decided to void my Costco membership because of them letting Direct TV hard sell everyone.

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marie broussard
Lafayette, US
Apr 24, 2013 10:52 am EDT

Diect tv allowed someone to use our bank card unauthorizated to pay their direct tv account without the authorization of the card holder

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DirecTV incompetence in operation of their system

Direct TV eather does not care, their engineering staff is incompantant, or the do it on purposes. Direct TV continues to make commercials at least 10 Db louder than their program material audio. I as a professional engineer in audio and one that has worked in Radio and Televsion is very pissed that hey ignore when complained to that the audio when they play commercials a large majority of the time the audio level increases to a level that hurts my hearing! We need to get all Cable and Satalight providers placed back under the control of the FCC and the same rules that Licensed broadcasters have to follow as to Content and technical regulations. We need to clean up their trash and offensive programming along with their pussing of products and services by increasing the audio level in an attempt to sell the trash such as unproven pills or xxx rated programming and services that are causing social problems such as shootings to increase. For years, public broadcasters have had a set of rules that limited and controled the programming and tecnical standards of their business. I am tired of paying way too much for channels I can not get away from and are forced to pay for. I do not want Pay pre View or companies having a 1/2 hour and sometime a 1 hour commercial for products and services I concider pure trash. To get the few channels that are worth while such as the history channel I am forced to take apackage costing $80.00 a month and I am tired of these policies. It is time the greed mongers be controled and told to reduce the cost insted of letting them make high profits for their managers and stock holders. A resonable profit is ok but they rape our people as they intend to do away with free TV and have only Cable and Satalight at high prices. We need to have more over the air free programming insted of less as these corporations force free TV nd Radio to become like the dinesor and quite to be part of our life. We need to force them to change or regulate them to death and force them to comply with what the people of the us need, want, and can afford!

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gustin85
Fort Dodge, US
Oct 04, 2014 5:21 pm EDT

I 100% agree. I have been with direct tv for 5 years and all of a sudden i got a 70$ charge for sunday ticket and i never order it. After 1 hour of arguing i still have suday ticket and there response is they cant remove it. so i dont know what to do besides ripping dish off roof and boxes out of wall. and returning them... anyone know of a better service?

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DirecTV scamming!!!

First, I would like to say I have been a Direct TV customer for several years. I have never had a complaint to this magnitude of any cable company or any business entity. As a professional in the Human Resource Division of a large healthcare company, I have first hand knowledge of what customer service, honesty and integrity means.

Due to recently moving, I made the decision to carry over Direct TV on the basis of providing “local channels”. I made the selection for Direct TV over Dish Network simply because I was already a customer…and the representative I discussed the move with said, “Direct TV can provide you local channels in your new location”. So, the decision was made to continue with Direct TV ONLY because of having the ability to receive the service of “local channels”. After we moved, I received a statement from Direct TV stating that I could not receive local channels in this location. Therefore, I proceeded to terminate my service with Direct TV because of the lack of services (local cannels) I wasn’t being provided. Under the guise of your representative selling me a product or service that didn’t exist, Direct TV authorized taking $350 dollars out of my credit card account for the remaining months. So not only is Direct TV not providing me a service that was sold to me under the pretext of “local channels”, but Direct TV is charging me for a service that it couldn’t ever provide me to begin with. In some circles, this falls under the category of fraud and deceit. If your representative could have been honest and told me Direct TV couldn’t provide me the service I requested, then I wouldn’t have ever signed up. Now I have Direct TV taking $350 dollars out of my account and not providing me anything but a ploy.

I am utterly disgusted at the false salesmanship of your company. I take offense to being sold a product that doesn’t exist, then being charged on the basis of “small print” in a contract. When you couldn’t provide me the service of local channels that I “signed up for”, then that breached the contract. I have talked to 3 different account managers about this fleecing. I am writing to request that my $350 dollars be returned to me due to false advertisement, misleading tactics and plain dishonesty. If Direct TV cannot recoup the money it’s owed to me, I will be forced to take this to court. On principle, my money should be refunded. If you stand by honesty, integrity of business and principles….then you should refund my money. I would like a verbal response of this discussion through a phone call. Thank You.

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Vickstr665
Elburn, US
Dec 15, 2009 3:12 pm EST

12-15-09

I just checked my bank account and Directv also took $360.00 from it today.First I called my bank and put the charges in dispute since I did not authorize this transaction.I will also be filling a complaint with the BBB and the attorney general for the state of Illinois, also I will be contacting my local newspapers and radio stations (Chicago) to complain about this. Quite frankly this scares the hell out of me.If large companies can get into my checking account like Directv just did, I will stop paying all my bills online and will go back to sending them by snail mail.No matter what the, fine print is on there contract no one has the right to hijack someone else's checking account without there knowledge.This must be stopped RIGHT NOW!
Thanks,
Vicki Nelson
vickstr2012@gmail.com

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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