Direc TV, Inc / unauthorized use of my debit card and identify theft
I am going to share correspondence I have sent to the California State Attorney General and to the BBB.
I have filed a previous complaint against Direct TV, Inc and the complaint No. was 98343877. This was for fraud and deceptive business practices. Please see the enclosed copy of my email listed below.
I want to either reopen this complaint or start a new one for unauthorized use of my debit card and for identify theft. On October 28, 2008, I had verbally withdrew my authorization for them to charge my card twice after having to make SEVERAL calls to get the service cancelled (cancelation No. .R[protected] on October 29, 2008). I then followed up with a written statement withdrawing my authorization to use my card on that same date. I told them to bill me via paper. I returned their equipment to them via FedX. I had only had their service about 10 days. (BTW - I was quoted on several occasions a "special" price of #34.95 a month for 12 months and didn't even have their service a full month - this turned out to be yet another lie and deceptive business practice).
On November 14, 2008, I checked my card statement and found that Direct TV had stolen $436.25 off my card. They may have also stolen my identity! I wrote them immediately wanting to get a detailed explanation of why they stole this money. I have yet to receive any kind of a response. I want my $436.25 refunded immediately. This is grand theft, unauthorized use of my debit card and identify theft and my intentions are to contact an attorney and pursue this unless this UNAUTHORIZED withdrawal of MY monies are returned to me immediately.
If you need to contact me, my contact information is listed below. Here is Direct TV's address and phone number.
Direct TV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
I live in Gainesville, Florida. I wanted to switch my TV service due to cost savings. I had called Direct TV on THREE separate occasions to find out about their services and to be certain that I would still be able to get my local area channels. Each time I spoke with their representative, I was assured that yes, I would get my local channels with their services. Even the literature I received from them in the mail said I would get my local channels. So I called and made arrangements for them to come to my home and install their service.
They came this morning disconnected my old TV services and installed their services and after about an hour my husband called me and asked if I could find out what channels have our local channels. I called Direct and after being on hold for a good 15 minutes, I finally got a real human. I explained why I was calling and then I was told, AFTER THEY GOT MY BUSINESS AND SWITCHED OUR SERVICES, that we would NOT get local channels. I spoke with one of their managers and I asked why I was out and out lied to about what services they provide and why I received fraudulent information in the mail. No one would or could explained to my why I was out and out lied to. I became upset and demanded they come back out to my home and reinstall my old service which they had disconnected. They would not do that. I'm really upset and angry with these liars and I want to file a formal complaint, but I don't know how to do this since I live in Florida.
Any help you can give me to resolve this issue will be more than greatly appreciated and if you need any information from me, just let me know.
This entire situation reeks of fraudulent business practices to me and this needs to be addressed.
Again, if there is any more information that you need, please do not hesitate to contact me. Thank you so very much for any help or assistance you can provide.
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