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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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10:53 pm EST
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DirecTV final bill payment

Letter I sent to Directv:

I recently moved and wanted to transfer my Directv account with me. Unfortunately, two of your technicians were unable to find signal at my new home. So, I called immediately to cancel my service with you, as directed by one of the technicians.

I just checked my bank account and found that your company had taken out my final bill of $125.66 which led me to have a $25.00 overdraft fee. I am furious over this. It's 2 days after Christmas! I was NOT told that my final bill would be automatically withdrawn from my account-even as I was cancelling it over the phone with your customer service rep. I was planning on sending a check to you today, as I just got paid. This is nothing short of legalized robbery. There was no warning or date of withdrawl. What if you did not have my account information on file from previous payments? This never would have happened.

I understand I owe you the final bill. But the $25.00 you caused me to have in overdraft fee's is unacceptable, and I want a refund. I am a struggling single parent and it is a lot of money for me.

I have been a happy customer up until this point. But I feel that you need to make this right with me. Word of mouth can be very powerful. Thank you for your time and quick response to this matter.

Well, needless to say, they called and said I was SOL and that they basically don not care. I should have read the "fine print" when I signed up for their service. I will bad mouth them for a very long time.

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5:05 pm EST
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DirecTV business ethics/corporate responsibility

This past september (2010) after relocating to idaho we were having issues regarding our direct tv service, specifically the ability go wireless. After a few calls the same direct tv service technician came to our house and said with hughes internet service that the wireless aspect would not work. He was honest and trust worthy (We even tried to tip him $40 upon install and he refused to take it saying it was against corporate policy).

A few weeks later I was in our bedroom with my spouse being "intimate" when my dogs started barking. I jumped out bed naked and looked out my bedroom door without leaving the room when I noticed a gentleman standing on the right side of our porch peering in at me. When I threw pants on I asked him what the hell he was doing and he said he was a "direct tv supervisor" and was following up on the service call. He kept peering around my shoulder through-out this conversation and I told him to leave immediately.

Immediately after he left I call direct tv corporate and lodged a complaint with the boise office. The lady I talked to told be that this behavior would not be tolerated and that she would look into it. Almost a month later I still had not heard anything from them and I called back to find out and to cancel my service. I was informed that there was "no record" of my complaint and that I would be charged for "early disconnection. " obviously I was pissed and threatened to go to our local sheriff's office to file formal complaints.

It was obviously that they have no concerns about what there employees do or what their phone representatives say or do. I call about every two weeks and keep getting told I have no right to cancel my service as I "signed a contract, " yet when I discuss why there has been no follow-up or complaint I am told "you have no right to be part of the investigative process. " what in the hell? All victims are part of the investigative process!

Bottom line is this; direct tv has a "corporate ethics" policy yet if it means it interferes with income it suddenly ignores it. When are we going to start holding this corporation accountable? Why is it ok for them to hire and then hide sexual predators as employees and refuse to be accountable for their (The corporations) actions?

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7:49 pm EST
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DirecTV loss of local channel

Directv has announced that it may no longer carry my local chanel wtoc-tv in savannah, ga starting january 1st. Even thought I live in south carolina, I am from savannah and like to keep up with the local happenings. The local channels are a part of my package. I have been a directv customer for over 10 years. Please direct management to do whatever is necessary to continue having wtoc-tv as part of my package.
Thanks.
Sally murphy

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10:12 am EST
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DirecTV unauthorized charge/inaccurate billing

I sign up for a "promotional" offer for $35/month for DirectTV. They charge $75/month - after 15+ phone calls (HOURS on the phone with "customer service" only offering to "upgrade my package"). Then they disconnect the service after 60 days - despite having sent payment. My payment returns 10 days after it was sent saying my account didn't exist. (I had to send a check because I needed to reset my password for their website and - according to customer service - they can't help with that either. They eventually transferred me to another department in which I was promptly disconnected.) WTF?!?! I try yet again to call back - all I want is basic service! Now, on Christmas Eve, I see that they charged my primary checking account without any prior notice or authorization for $786. I can't call them or my bank until after the holidays to get everything sorted out. How could they debit my account when they returned a check that had the EXACT SAME INFORMATION ON IT?!?!

I can't imagine the poor saps they do this to that wouldn't have the money to cover such [censored]. We'll see how the Better Business Bureau and my lawyer would like to resolve this. I've heard horror stories of people having issues with satellite TV, but this is WAY BEYOND anything I ever imagined feasibly possible.

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hotwheels45
, US
Dec 31, 2010 2:56 am EST

I thank you and everyone else that has posted here about DTV. I was going to have an install done in about 2 weeks and just cancelled it. I am going to stay with Dish. I called them and told them (dish) I was going to change to DTV and they gave me a great offer and my contract expires in 2 weeks. I have the offer from Dish for 1 yr with no contract. Now thats customer service! I hope you get things worked out and get your money back plus some. Try and have a happy New Year. Being a woman and single I truly understand your agravation.

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4:22 pm EST
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DirecTV unethical sales and billing practices

Directv required us to return a dvr purchased for $100 at best buy when we canceled directv service two months ago. My daughter sarah purchased this unit as something to own, but directv insisted that it was a leased receiver and that the $100 was a one time service charge. No contract was signed and sarah was not advised that it was a lease. She purchased this at the register like any other item receiving a receipt at the register. The sales clerk indicated that it was on sale to own. She could have bought a competing tivo unit for a few dollars more which she would still have. This was she's out $100.
Directv should not be allowed to uses these deceptive billing practices, and all money taken illegally should be returned.

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6:12 pm EST
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DirecTV billing incorrect, customer service agents extremely bad!

Called directv at 12.05pm, spoke to two "customer service" reps - antoinette, employee id#[protected] (philippines), lesley (manager?, employee id#[protected], also philippines), ms. chelsea employee id #[protected] (georgia) and ashley employee id#529686 (texas). I signed up with centurylink for their bundled services, was offered $29.99 for the directv choice xtra, no additional charges mentioned. I received an invoice from directv for a monthly charge of $109.99 with additional discounts which brought the invoice to $51.99 plus tax, totals $59.50. if you do the calculations online for this particular package, the monthly charges are $36.99 plus tax which are not higher than $7.51. $36.99 and $7.51 totals $44.50 and not $59.50. the difference is $15.00 and they didn't want to understand or didn't want to get any of this. the last two representatives from the us hung up the phone while going through their invoicing/billing calculations. these kinds of tactics are highly unprofessional, extremely rude and probably very much illegal. if one can't explain why a bill varies from an offered $29.99 package to now $109.99 and why certain discounts were not applied, why work at all or trust this business? are we in the mercy of those kinds of people, that are simply advertising and selling things under completely false pretenses and claims? directv better invest in educating employees then in false ads and false claims.

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Update by DIRECTVISBAD
Dec 19, 2010 7:56 pm EST

This has nothing to do with IN ADVANCE. They are not sticking to the prices that are advertised. That's how simple this is! False advertising, false claims and absolutely horrific customer service. That's how DANG this is.

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Deliver what you say advocate
, US
Jun 25, 2011 7:47 pm EDT

Set up a facebook page to let everyone know they aren't doing what they promised. That will get their attention!

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Former
, US
Dec 22, 2010 3:29 am EST

I am a former employee of DTV Collections Dept so maybe I can help explain thease charges to you (this is a very common issue) The Promo that you see on TV for 29.99 is for the basic Family plan with 60 horrible channels. Now what the techs job is to not only install your service but upsale you to a better package. So they ask what channels you like and things of that nature and they place that paln on your acct according to your req. Now this is wrong I'll be the first to admit it, but DTV gets you this way because when the tech gives you your customer agreement the real package is on there and unless you catch it within 15 days(some states even shorter) your stuck with a ECF( price depends on how long your commintment is 24, 18, 12 mnths 20 per mnth). Another way your not getting your right price is because you did not send in your rebate online. and that take 6 to 8 weeks to apply. So no matter what your first bill will be higher than you want

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8:13 pm EST
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DirecTV stole my money

Direct TV Rebate Gift cards sucks! I got a $100 Gift card and can't use it and by the time I got to myprepaid.info / Young America Corp they said card expired and I lost all the money in the card. No body could tell who got the money that was unspent: DirectTV, Meta Bank, Young America Inc.

Stupid thing is I can't use the card when I have the money and by the time I got through to them to get the card fix so I can use it, they said the card expired so I lost all the money they gave. I guess it's scam with these gift cards so that GIVE you something then use thier partners to scam you and take the money back.

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1:04 am EST
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DirecTV no signal

12-16-10 we had snow today that ended at 12 noon. I get home from work at about 4:30 and have no Direct tv signal. I do all the typical routine to get the signal back and cannot get it back! So I call once and only get to a computer and they lead me through the steps I have already tried. So i call back after I get the kids fed, etc. I talk to a lady who tells me the cable from the dish is unplugged somewhere. I go to all three receivers and nothing is unplugged. The TV worked when I went to work and nobody was home all day. It started to lightly rain about 12 noon to 3pm. When I got home the temperature was 38-39 degrees. So the rain was not freezing. After listening with the computer I went up to the dish and cleared it of any snow/ice. I call back and talk to a lady who didn't help so I asked that a service technician come out to fix the issue. She said she could not do that because of the weather. I told her it didn't matter what day, i'll take the appointment next week. Finally I asked her for her supervisor and she put me through to a guy named Brandon who identified himself (i have his employee # if anyone wants to see it). He told me if the problem was from noon on why was I just calling at 6:30 or so? I told him I called earlier when I got home from work and what did it matter what time I called? He said that it was reading 31 degrees and that the rain is freezing so I informed him that at 4:30 it was above freezing so the freezing rain does not hold water in this case (and I cleaned off the dish!). I asked him if I could schedule a technician (not today, in the next couple of weeks) and he told me no that they reserve technician visits for customers who have real issues! so I ask for his supervisor and he rattles off like 10 different names (Ralston, Chris, Ulysses, etc., etc.) but would not connect me to any of them! Amazingly the minute I hung up the phone with this jerk the Direct tv signal comes back. Coincidence? Don't think so... AWFUL customer service and the supervisor was 10x worse than the initial agent.

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6:02 pm EST
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DirecTV - refund

Earlier this year my nephew need me to use my debit card to help him get Direct Tv for a one time charge of $25.00. Since then his service was disconnected and a cancellation fee charged to my checking account for $786.19. This was on November 12th which was not authorized by me. With that being done my account also occured NSF fees for items that are...

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8:58 pm EST
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DirecTV disconnection fees

In September of 2008 I called Direct TV for service. They told me on the phone that there was no two-year contract. They said all I had to do was to sign for the equipment that was brought to my house. After a little over a year, I wanted to discontinue thier service because they kept adding fees and more and more money to my bill. I had to call them every month to fix my bill. After a year, they up my bill $40 dollars on top of what I was already paying and said that my contract was only good for a year. They charged me over $200 for discontinueing the service and they took it out of my bank account without my permission. I want my money back and all the fees that they charged me over a year.
Linda Jenkins

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4:16 pm EST
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DirecTV rip-off/unauthorized charges/poor customer service

Direct tv is a total rip-off. I have been with them for a year, when I moved, I was told that I wasn't going to be charged for transferring my service. Other unauthorized charges were on my bill every month including a $49.99 service call charge. I had been charged for an extra receiver that I didn't have for over a year. My monthly bill is not what they said it would be. Also, the "so-called" customer service reps are very rude, and they get mad at you for wanting to discuss your bill. Direct tv is a joke. I'm through with them!

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Dianne
,
Sep 19, 2007 12:00 am EDT

Had great experience with direct tv until I needed service. First scheduled technician did not fix problem. Second and third did not show up in the specified time frames (6-8 am and 8 am -12 pm). No call, just didn't come after I arranged for someone to be off work to meet them. 1st excuse was he got there an hour after the time frame. Still waiting for second excuse. And don't even get me started on their annoying automated attendants!

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lauralove87
Madisonville, US
May 17, 2010 7:28 pm EDT

To whom it may concern,
I am a new costumer with direct TV I have had so many problems since I started my service's the beginning of this month of may 2010. I would also like to let you know that when calling to discuss my concerns they gave me the run around and didn’t really seem to worried like it was "not a big deal" including the supervisor I spoke with.
To start upon calling direct TV and setting up my account and choosing my package I made it very clear that I wanted to be sure of what my bill would be, before giving him my debit card information. What was agreed upon was the choiceXtra package for $34.99 with 2free upgrades HD DVR AND HD RECIEVER FOR A $5 fee which I agreed on. I was told I would be billed that plus tax so approx. a bill of around $48.00. I then gave him my debit information for the $21.00 installation fee.
On the day of my installation the gentleman came to get my services installed. Okay first thing that happened was he said "you know there is a $75.00 fee to install a pole for you dish" I said "no I did not know because no one told me that" however the representative did say that I would need to notify my landlord and which I responded I already have she doesn’t care as long as it is not attached to her house and he said okay they just have to make sure, nothing more was said about any fee. So I went ahead and gave him the $75.oo in cash and got my receipt. Then he went on to install the pole and dish outside of my home, when he came in to set everything else up he did not have my HDDVR but instead 2 HD receivers. When I asked him he said "it is not on your order mam".
So when he left I called the direct TV company and was told they didn’t put it on my order although I agreed to pay the additional $5 for it per month. I said "yes I did order it and I want my dvr" he then says it will be a $21.oo installation fee I said " no sir I already paid that and im not paying it again." He then went on to disagree saying I would have to. Finally He transferred me to a different department because I said "imp not paying that again" the other representative said she would send my the dry the next day and credit the $21.oo to my account. Which I did get the next day.
When my direct TV bill arrived, and I opened it and seen it was $72.75 I was in shock! I thought there’s got to be a mistake. It said CHOICEXTRA package $63.99, plus $5.oo for my receivers, then with tax total 72.75. I then seen under that REMEMBER TO SUBMIT YOUR REBATE!(IF YOU SUBMITTED YOUR REBATE AND DONT SEE YOUR CREDITS, PROCESSING CAN TAKE UP TO 6-8 WEEKS. I was never told anytime while setting up my services anything about a rebate. If I had known this I definitely would of got right online and done that. so I then went to the website and did that . Then again called direct TV right after that. I explained the situation what my bill was agreed upon for my bill and how I was never told about any rebate! He asked well have you submitted it already I responded "yes I just did" he went on to say it will take 6-8 weeks for it to process. I said " yes I know but your company didn’t tell me to do that so its not my fault if I knew I had to do that before installation so my bill would $35.99 not $63.99 why wouldn’t I just take 5 minutes to get on my computer and do that?" He said "well you can call the rebate department they might credit your bill since it was a mistake on our end and he said" I have heard this from customers before that they were not informed about the rebate he was very nice and he gave me the number.
I called then again had to explain the situation to representative in that department. Let me add by then I was frustrated and I was getting no answers but I was very respectable although her attitude lack of concern really upset me. She kept telling me the same thing over and over about my bill would not be 48.oo until my rebate was processed up to 8 weeks. I told her I was not informed and I should not be held responsible she would not help me and said "There's nothing I can do you'll just have to wait until the rebate is processed. So I said "Can I speak with a supervisor." and His name was Elvis I couldn’t understand something’s he said because he had an accent when I would ask can you repeat that he seem very annoyed. I asked him to credit my account if could do that. He said that’s not possible and said there was nothing else to do but wait. He was not very apologetic or even friendly for that matter. I will just have to pay the Bill until its processed up to 8 weeks and imp not at all satisfied with this company, but since I signed a contract for up to 24 months I can not disconnect my services or ill be charged a prorated fee of $480.oo!
Thank you for time,
Laura

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NEED HELP IN FL
Hawthorne, US
Feb 15, 2011 8:48 am EST
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Four times w/in a year monthly payment checks have been inc0rrectly credited to some other account. ( In ALL instances, I could not get past Customer Service to speak with Finance about error, could not get name/contact for Finance Dept or clearing house that Direct TV uses to transpose/post checks electronically. Customer Service Supervisors (4) stated only procedure for resolution is to fax a copy of your Bank Statement showing the Direct TV withdrawal w/Name/Acct# and they will within 3-4 weeks credit your account, IF they find what was submitted by your bank acceptable proof of payment. They accept no responsibility for misposted errors, unless proven they are misposted by the customer through their designated process. Other choice to settle? Just pay the bill again. You can not get any verification of receipt from Direct TV acknowledging receipt of this info. when faxed..your responsibility when faxed. (1) This invades privacy and puts your personal info into hands of everyone at Direct TV. (4 times in year in my case, and involving 2 banking accouts.) How can the legally refuse to accept responsibility for Direct TV errors? Has anyone else experienced this? Would like to know how many other customers have experienced this that will speak up! According to both banking institutions they are bombarded by customers with this same problem...we need a way to band together and voice complaints about Direct TV as a group...or find an advocate for us...no power in individual complaints...they don't listen to individuals...and care less about customers once a contract is signed...

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tuff-it-out
Milan, US
Dec 15, 2010 4:47 pm EST
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Its unfortunate they are that way.They are constantly being sued for misrepresentation.I don't miss them at all. At least with dish network, i was informed what my bill would be and that's what it's been every month.They may require a higher start up cost but it is so worth the peace of mind and hassle free service. Directv sux, Dish Network rocks!

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tuff-it-out
Milan, US
Dec 15, 2010 4:45 pm EST
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It's unfortunate they are that way.They are constantly being sued for misrepresentation.I don't miss them at all.At least with dish network, i was informed what my bill would be & that's what it's been every month.They may require a higher start up cost but it is so worth the peace of mind and hassle free service. Directv sux, Dish Network rocks!

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DirecTV charges for services after cancellation

We have been directv customers for over 7 years. We changed to dish recently due because directv changed their programming lineup and raised prices. When I cancelled, I had a credit of $55.60 — - a negative balance. All of a sudden I get an e-mail saying my account is past due and that I owe $102.16. It seems I have been charged for movies from 2006 that were scanned from my returned receiver. That makes no sense as we had to call to order the movies. We were always billed right away. The rest of the amount makes no sense either as I had a credit balance when services were cancelled. I called directv, and no one could give me a copy of the updated bill showing a balance due. I was told it wasn't past due, just due even though the e-mail said past due. I have two statements I received since cancellation that show a negative balance of $55.60. Never have I received one that shows any balance since cancellation. The explanations for the charges made no sense at all. Somehow, I went from a negative balance to owing for a few movies and two months worth of service. All after cancelling services. Never again will I go back to directv !

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DirecTV this is by far the worst company I have ever dealt with

This is by far the worst company I have ever dealt with. A lot of promises to keep you on their payroll. I have never seen any company that has lied to me on an ongoing basis.

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james ingram
,
Aug 18, 2008 6:04 pm EDT

account # 51086904unable to get nothing but comercials when they transfer me to another dept. ive used up all the minutes on cell phone if nothing happens this time im going to disconect the service and refuse to pay any morecouldnt even get a service te ck. jim ingram

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patricia butler
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Sep 18, 2008 6:20 pm EDT

my boys sat. has not worked in 2 wks a tech was supposed to be at my house today between 12 and 4 and here it is 6:18 and have not seen or heard from him i am going to canceal my service and go back to cable at least i didn't have this trouble out of them i have waisted all my day waiting on them this is a bunch of bull they could have at least called they have my number

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Barbara
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Sep 13, 2008 8:49 pm EDT

I send in a payment and the guy gave me the wrong address now my cable is turn off this is the worst direct I ever HAD ...I call the ppl there and they act like I didnt know what I was talking about. I wish a 1000 times I had my cable back...Direct TV is not what its crack up to be. I will tell EVERYONE about this. Everyone needs to go back to CABLE.

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sara-bane hunter
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Aug 25, 2008 9:32 am EDT

my tv id is not working

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DirecTV taking money from bank account that was never autherized.

We had been a subscriber to Directv for the past 6 years. We had recently moved and was offered cable TV and went with that and canceled Directv (for numerous reasons). This happened back in October 2010. There ended up being an outstanding balance of 340.00 as of November. The account was in my boyfriend's name and I had made some payments on it with my debit card. I had even made sure that I clicked on the "one time only" payment button when I made the payment online. I had checked my account activity this month (December 2010) and found that Directv debited my bank account for the above amount without any autherization from me. When I called them about this, I was told that if I had made any payemtents using my debit card or credit card that they could take the money out of that account to cover the bill if the service was turned off (I had it disconnected). The fact that the bill wasn't even in my name made no difference, that by paying the bill in the past with my card, i was assentially autherizing them to take the money. Then they proceded to give me a fax number (not a phone number to speak with someone) and told me that I should fax over my bank statement showing this withdrawal! I think NOT, they obviously have enough info about my bank. I have been in touch with my bank regarding this and was told DO NOT FAX THE BANK STATEMENT to these people. My bank has begun litigation on my behalf. Hopefully this can be resolved. I only wish that there was a way to get this kind of info easily infront of people considering using Directv.

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Havluvr
Santa Cruz, US
Jan 08, 2011 8:30 pm EST

Re: psuguy58's remark;
I disagree that that person should be responsible for deduction for payment if she did not specifically authorize it. Putting something on their site in tiny print that makes one liable in future, especially where it would not otherwise be expected, would never hold up in court. A customer should understand they are allowing future payments directly from their account. In my instance there was no question as it was not my bill but they seem to take the attitude that if you are able to get your bank to stop it then that takes care of the problem. BTW, I just looked at the site and do not see any fine print when you make a payment that authorizes any future deductions if you designate "one time only". I really wanted to see if it was legally-written since I am a lawyer.

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Havluvr
Santa Cruz, US
Jan 08, 2011 8:01 pm EST

Fraudulent charge against my debit card account by Directv. Seems to be a pattern with them only in my case I did not owe or authorize the $555 they took on Christmas Eve from my account. After two weeks of back and forth about it all I could find out is that they paid another customer's bill out of my bank account. This customer was several states away and cancelled on Christmas Eve which shows how quickly they act on getting money for a bill without waiting to bill the client. I disputed the charge and got my money but also had hours and days of fighting on the phone with idiotic customer service reps and I cancelled my account. Will never do business with them again. They will be billing me a cancel charge so it is not over but I will die before I pay that.

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DirecTV moving charge

Directv "mover's" page states you are allowed one "free" move per year. It also states there are certain terms and conditions, such as tenure, payment history, etc. However, the company does not list any specific language as to how long the 'tenure' has to be. The language is very arbitrary (A word I used with the 'customer service' rep but I doubt she knew what it meant until I explained it to her). Iow, the company can select the terms for length of service within that first year on an arbitrary basis, whatever they want it to mean. This particular rep stated to me that I would have had to have service for 6 - 8 months prior to the move in order to qualify for a "free" move and not be charged a $50 fee for moving. Even that is arbitrary... Is it 6 months, 7 months or 8 months? What if it is 5 months and 28 days? The long and short is with all the complaints about this company, and they are legion, which major consumer protection law firm out there is going to take on this company in a class-action suit? I'll be the first plaintiff and will assist in the filing and work that needs to be done. Their capricious and arbitrary practices in all areas of overcharging and lack of proper service are outrageous and must be stopped... To hit them in the pocketbook... Big time. Anyone want to help me take this on?

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Sleeper9448
Lawrence, US
Jan 10, 2013 11:13 am EST

When I tried to get the DirecTv rep to tell me the moving charges if we moved before the first year of our contract, she replied "I can't tell you until you place the move order". Huh?.. Ridiculous.

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5:49 am EST
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DirecTV refer a friend

Direct tv is the worst company out there when it comes to customer service! Bar none!

So, my mother used my account number to sign up as a new customer and get the refer a friend promo. You've seen the commercials, right? Refer a friend get $100. Well, she was told she needed to make a deposit before anything was even approved. She did. Then when no one had contacted her for weeks she called them to see what was going on. They told her that my account was in collections and that her deposit was being applied to my bill. They weren't even going to tell her!

First of all, my account was never even disconnected. I may have been a few days late on payment as I am often busy and forget to pay this particular bill. But I always do pay it in the end and have never seen any sort of collections notice or anything like that and at this time I still had uninterrupted service.

Secondly, since when is your mother liable for your bills? Spouse? Okay... But a parent? What the heck? I am in my thirties and own my own home why would she be responsible for my bill?

Thirdly, what about confidentiality? As a service provider aren't they being held accountable for violating people's rights? Just curious. Guess when you give a friend your account number they get all your personal info over the phone via customer service rep?

They refused to give her deposit back. So my pissed off and panicked mother called me and scolded me. So I paid it right away. Then they finally (After much hassling) gave her the deposit back. How embarrassing and horrible! All this just to get $100 applied to your bill over a ten month period! $10 a month off your bill? What a waste of time! I hate them so much! You should have seen the e-mail I got when I complained! Ahhhhh!
When I first signed up with them years and years ago they were supposed to give me a rebate. It took no less than two years, numerous letters threatening legal action and a few visits to the better business bureau before I finally got it. I searched online and thousands of other people never got it at all. Do not give these scam artists your business! They have no respect for their customer's satisfaction or for their privacy.
Plese tell your friends!

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tuan
Washington, US
Feb 18, 2011 5:39 am EST

It is really mess up that they take your mom's money! It is absurd that she need to deposit to open her own account. It makes no sense that they can take her money. So, if a friend refer me and gave me his number. If I called to sign up for Directtv, I would be liable for my friend's account. In any case, the referral program works fine for people with no outstanding balance and have choice package or better. Here is my account number [protected] and my name is Tuan in case anyone need a referral.

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4non
Madison, US
Dec 08, 2010 2:20 pm EST

I've been a Direct TV customer for years, as have my parents, and most of my friends...never had any form of problem with their customer service. Any issue I've had with the product itself has been resolved quickly and efficiently.

Oh right, but I pay all my bills on time, don't harass company employees unless they are willfully mishandling a situation, and I read the terms of any offers I decide to take...if you look at that promotion, it says pretty clearly that if your account is late or in collection, any payment or deposit made by the person with your account number will be credited to that account. As it is, afterall, coming through your ACCOUNT NUMBER.

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4:40 pm EST
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DirecTV took money from my account for someone elses bill

This company will use any debit or credit card they have on file if it is yours or anybody elses. This company is as crooked as they come. I have never nor will I EVER get anything from this company. I used my debit card for my son in law to get his service hooked up they took money out of my account for his bill, called and told them they couldnt do that any more and they stopped and sent him the bills in the mail. Then when he had the service turned off 5 months later they decicided to take what he owed them out of my bank...5 MONTHS later without my permission. All I can say is this company is crooked and they rob peoples bank accounts and get away with it. Im sorry but I cant afford for them to rob my account with 706 dollars. Shame on these people. But I believe what comes around goes around, after they rob enough people they wont have many customers left to rob.

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6:00 pm EST
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DirecTV poor customer service

I order service in august of this year and had no problems until yesterday. Apparently I was being billed by a "third party" directpath for satellite service. After several calls to technical support and customer service, I was told my service was interupted for non-payment. I knew this had to be a mistake because my bill was paid online two days ago. The supervisor "ann" I spoke with told me since directpath is a 3rd party provider and I had to maitenance plan (Which I thought was included in my directtv bill) I had to pay over $250 dollars to reconnect my service! Not an option!
I told her that was not going to happen and I cancelled my service and will purchase box before I pay that ridiculous amount. It is bad enough customer service has been outsourced to the phillipines but to have the nerve to say, "we hate to lose your business but that's the way it is. " go to hell directtv! I wont' refer anyone to you and will gladly go to another service provider.

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DirecTV crooks

What a horrible company.
i paid over 500 bucks to have their equipment installed...
I had to get a package with them in order to get internet service with EmbarQ.
The internet did not work and was horrible..It went out 183 times in 3 months.
I canceled both services.
Direct tv..said it was going to charge me 400 for canceling.
I told them...they were at fault..It did not matter.
I asked to have them pick up their boxes..I never heard from them.
A month later..they stole 903.00 out of one of my bank accounts..and 305.00 out of another...
and..they insist..I still owe them money.
I have been calling them..they will not give me an address to drive their stuff back.
The customer service is non existent...
Whenever i call..they tell me that the supervisors will call me back...and..that they cannot access my records...
they never..call back

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DirecTV service and billing

Direct TV has the worst billing and customer service in the world. I cancelled service last month after discussing my bill. I was told on two occasions that I owed nothing on my contract. Here we are fighting with them for a week or so about the $320 contract charge. It took at least 5 calls to the local idiots(customer service) and two to supervisors in billing to clear up that charge. Now they are robo billing my debit card for another month automatically. I disenrolled in early November. After more repeated calls (4) they claim the day I called Monday they will finally reverse the unauthorized monthly bill (for december, I had no service since Nov 13th) I called them for the same
problem on Nov 19th. So they sat on the refund for 10 days hoping I would go away or forget the $117 debit they took unauthorized. Today I still don't have my money back.
IF YOU THINK FOR ONE MOMENT I WOULD EVER EVER EVER GO BACK TO THESE IDIOTS YOUR CRAZIER THAN THEM...GOOD BY DIRECT TV. NOW KNOW AS DIRECT DEBIT MONSTERS. THEY ARE IDIOTS WITHOUT A CLUE ON CUSTOMER SERVICE. They were gouging me on the monthly bill also, that is why I quit them.

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Update by LarryN3
Nov 30, 2010 4:41 pm EST

your right they are idiots

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Randall Alley
Metamora, US
Jan 13, 2010 7:30 am EST
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We took advantage of the advertised special with Direct TV. However when first the statement arrived it was double the cost. The second statement was $13. oo higher than the first. When we called to inquire about the issue we were told we hadn't activated the promo code on the internet. Our reply was and what promo code would that be? The customer service rep said he would activate it now however it would be $21 instead of the $26 promised since he was doing the activation. We said we will do it and he said he had already activated but it would be two months at the higher price before we recieved the promise $50.00 per month for the promised time period. When we asked about cancelling he said it would be $400 to cancel. We really made a mistake leaving Dish Network after fifteen years of good customer service and being told the truth.
Today we called Direct TV technical since we had no picture. Long story short the customer service rep had no one to make a service call for three days. She insisted it would require a service call and she definitely did not have the knowledge of how to solve the poblem. Instead we worked through the automated procedures and figured it out. She had said a service call would be necessary to fix the problem. Wonder what the charge for that would have been? Obviously they need to do some retraining and learn the definition of speaking the truth. Be careful what you do when dealing with this company. They are definitely not #1 in customer service as they say they are. Dish Network is head and shoulders above them.
We are seriously thinking we would be better off to pay the $400 bucks and go back to Dish Network and recieve the services and pricing we are promised.

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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