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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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3:39 pm EDT
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DirecTV misrepresentation of product

We decided to start using Direct TV after viewing their website and seeing that we could receive the basic cable channels (including mtv, mtv 2, spike, etc.), which is called the TrubroHD Silver, in HD for 37.99 a month. My husband called me in to take a look at the deal and verify that he was reading everything correctly and that he was not mistaken about the price, or the channels involved. He was very much correct, and we decided to go for it! We were super excited about such a great deal! Direct TV came out to the house, did a great job setting everything up and then left. When time came for us to start watching our television we noticed that we only had a select handul of channels. We called Direct TV to let them know the problem and they disagreed with us telling us that the package we were referring to would not include Spike, MTV, MTV 2, etc - just absolute basic cable such as TLC, and TNT, etc. We told them that this is not what the website said and they went to the website over the phone with us and went to the same page we were looking at and said they didn't see where it said it included Spike or MTV - even though we were looking at it plain as day. We went over exactly how we got to the page we were looking at to make sure we were both looking at the same page and once again they acted like they had no idea what we were talking about. We made sure to take a screen shot at this point to verify what we were talking about and offered to email the photo to them. They said they did not want the photo, that we did not have the channels that we were asking for and could only get them if we paid more. This made no sense to us considering that the website we were looking at said it had the channels we wanted, in the package we ordered. We decided to refresh our page and suddenly, over the telephone call, the website changed and the channels that were originally listed were gone. Of course we started screaming and yelling at this point, as they OBVIOUSLY had noted that they made a mistake and changed it due to our calling. We have photos to prove that the channels were listed on the page, and now a picture of the new page they put up. They still have not fixed the problem, and will not. I HATE this company. We are only using them now because they are about the only company out here to use for cable, unless you want to pay an arm and a leg. I will never suggest them to anyone, and think they have HORRIBLE customer service, and will not own up to their own mistakes.

below are some of the screen shots we took, the before photos include the MTV in the list, and then notice how the other beofre starts with cartoon network but the after starts with a&e? yeah ...

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Theresa Middlebrooks
Atlanta, US
Mar 29, 2013 10:36 pm EDT

To whom this may concern,
my name is Ms Middlebrooks I am writing you on behalf of my existing acct with direct/TV.My complaint is that I have a advertising that was mailed to me stating that you all had a list of the services and the prices for each packages. After I viewed the list I made a decision to go with you all $24.99 package. I discovered a problem when I called direct/TV about why I could not get my $5.00 credit to my acct, after service was installed at my home. Once I called back on Nov 02, 2012 I spoken with Ms. Mary, about a my bill. My bill was supposed to be suppose be $24.99 per month instead of $29.95. At that time when I spoken with Ms.Mary I request that my acct with direct/TV be closed because of false advertisement. At that time Ms. Mary, gave me a credit of $60.00 to keep me with direct/TV. Ms. Mary told me that my first payment will be $14.95, but I paid $20.00.
I have decided that due to my financial agreement with other bills, also due to you all false advertisement, I am requesting that you all close my account with Direct TV.

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12:42 pm EDT
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DirecTV removal of dishes

I live in a duplex. Unbeknownst to me, my neighbor had directv installed this week while I was at work. When I came home, I thought someone had vandalized my house. I had dishnetwork dishes on the roof and when I came home, they were down on the ground along with cut pieces of wire in the grass. I called the police. Then we noticed that the dish
that took its place was directv. I then asked my neighbor if she had it installed, she said yes. I don't know who they think they are, that they can just take down equipment that
is not theirs without permission. I am not a happy camper and just what am I supposed to do with these dishes that are not mine?

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Terri L.
, US
Oct 28, 2009 4:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It is not Direct Tv's fault, it is your neighbor who took it upon themselves to tear down the Dish Network dish and put up the one from Direct TV. The neighbor should be forced to pay to have your Dish re-installed.

Direct TV has gone downhill where customer service is concerned, I had it from 2000 to mid 2007 and the only problem I had was they changed their dish setup for HD and never told me so I lost all of my HD channels for 6 months until I found out what the problem was and they put up a new dish free of charge. I had to disconnect it in 2007 because I could not afford the bill. I started the service back up in Dec. 2008, due to the fact my HD Tv came out when the tuners were not built in and my old Direct Tv tuner would also pick up local tv over a antenna. The tuner died and I bought a new one thinking it would work the same way and didn't want to lose my HD signals when they went strictly digital. Once I got it home I realized that it would not work without Direct Tv, so I was forced to start it back up.

They had a good deal of $29 for 1 year plus I paid for their HD package, I had already bought my own DVR/Tuner. They turned it on, I had set it up myself. I couldn't get the HD channels and I called them back up. They told me that I needed a new Dish since they had changed them again, three months after I had gotten the last HD one. After talking with several people they told me there would be no charge. Next I was billed full price instead of the deal price and charged for installing the new dish.. I again talked to a few people until I found one that knew what he was doing. He told me that they had just re-opened my old account so the special deal couldn't be applied, it was input but it would then not accept it. It took awhile, but he was able to set up a new account for us since it had been almost a year and a half since I cut it off. It took over a month and several phone calls talking to supervisors to get everything fixed and they gave me a small discount over 6 months to make up for the overcharge. I haven't had another problem so far, it hasn't been quite a year.

When I first had Direct Tv, customer service was excellent, but it has gotten so big, like many others, that it can't keep enough people trained and retained for the money that they pay them. It won't be long now until I have to pay the full amount as my special is ending soon. Hopefully they won't screw that up.

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9:46 am EDT
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DirecTV offerring services they do not intend to honor, then charging disconnection fee

On april 5 2008 verizon offerred me a package of internet, tv and telephone for the amount of $99.00 + tax roughly $126.00. I accepted the package in good faith.
after i moved into my home I saw direct tv turned up. I told them it was a mistake I did not order direct tv, the told me they were under verizon and this is a part of the package. I called verizon they agreed. they told me it was the one bill for the agreed upon amount.

the first month I got 3 different bill. I called verizon they blamed direct tv for not sending the bill. Direct tv blamed them. I told them to turn the service off before the month was up if they cannot resolve the issue they said they will fix it by the next bill. this continue for 4 months with large bills until the service was turned off.

I paid Direct tv the final bill but they went ahead amd charged me $320.00 disconnection fee. I called the collection agency who told me to pay $246.13 and this will take care of the bill, they said it was a settlement. the money was withdrawn from my account. my name is sent to collection agency again because they now say they have changed their minds and i must pay another $81.00. Is this a scam or does agreements mean nothing anymore. the collection group is cbe group inc [protected].

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9:27 am EDT
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DirecTV bad service

Direct tv promises local programming, but they decide what is local for you! Portland oregon is two times the distance from eugene, eugene oregon is local for me, but I can only get portland, different weather, different storms, different traffic, different school closures and so on but can I get local? No I get portland! I do not like being told that you get local channels, I was told you get eugene! That was a lie, I should be able to cancel on that lie alone, but no I am stuck with this for 2years. No one should have to put up with this type of false advertising! If it were the other way around I would be cancelled!

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Valerie
Valerie
, US
Sep 05, 2008 8:42 am EDT

I have had to have a technician work on my system 7 times since July 17, 2007. I would like to cancel my service because of it's lack of reliability but Direct TV will not let me cancel with out paying an early termination fee.

Is there a "Lemon Law" that covers something like this?

Valerie
Valerie
, US
Sep 11, 2008 12:30 pm EDT

Beware when signing up for Direct TV. I recently signed up for Direct TV. Two days later, I called to cancel because the service turned out to be inferior to my cable service. When I spoke to Direct TV, they informed that service could only be cancelled within the first 24 hours. After that, I would have to pay a two-year commitment fee (over $400) if I wanted to cancel the service. Additionally, although I initially signed up for the service by calling Direct TV directly, they told me the service was actually installed by a third party, and therefore the cancellation issue out of their (Direct TV's) hands.

First, I was never informed of the 24 hour cancellation policy, nor of the two-year commitment when I signed up. Nor was I informed that the installation service was being performed by an independent third party not directly affiliated with Direct TV -and whose business name I don't even know - which means that any issues outside of the satellite service itself are between me and the unknown third party installation service provider.

This is a crooked business practice that makes you a slave to Direct TV, leaving the consumer with no other options once he/she is trapped in their web. Buyers beware. Direct TV is inferior to cable service in every way possible!

Valerie
Valerie
, US
Sep 11, 2008 3:30 pm EDT

On August 29, Direct TV went into my checking account and withdrew $566.02. There was no authorization given to have this or any other amount automatically deducted.

I had recently cancelled my service and there was a last bill due. Apparently, the company had sent boxes to me so that I could return the receivers. However, I was not home at the time of the delivery so the boxes were left with a neighbor. I live in Georgia and at the time of the delivery, we were experiencing bad weather from Hurricane Fay. My elderly neighbor did not get me the boxes until after the storms.

Direct TV's stance has been because I did not return the boxes, in what they deem reasonable amount of time (2 week time frame of the delivery of the boxes and the withdrawal) they were within their rights to make the withdrawal from my account.

I called customer service and explained the situation. I was told the most quickest way to obtain a refund was to reactivate my service...which I did..and I should get a refund within 3-5 business days. I called back today, 9/5/08 and was told that it would be 7-10 days before a DECISION was made and would have to wait even still for the actual refund.

I asked the rep if there was someone in the financial office that I could speak with and she advised me that there was not a telephone number for that department. That I could right to that department and wait 7-10 business day for a response but by then I should have a credit.

As a result of the unauthorized deduction, my checking account is currently $57.00 negative and I will not be able to pay my rent or purchase groceries until 9/15/08 for myself and 4 children. However, I was promptly billed $78.00 which is due on 9/18/08.

This hardly seems like customer service to me.

Valerie
Valerie
, US
Sep 14, 2008 10:32 am EDT

We have been a long term customer of Direct TV. Every time you call in, no less than a 15 minute wait to speak to a LIVE, BREATHING person. On at least 4 different occassions this summer, (summer of 2008), we have called in, complained about the DVR system having problems with recorded shows, such as freezing up, skipping, hitting fast forward button and it goes back to beginning of show, etc, etc. Every time, we have done their "trouble shooting", and, it acts up every time. On Aug. 28, 2008, we called in again, done a complete system reset, AGAIN, and, the representative said the next time you call in, it will be replaced, no questions asked, no more trouble shooting. Called in on 9/7/2008, and, don't you know it, on hold forever, and, we need to do more trouble shooting. DIRECT TV could CARE LESS whether or not they were about to lose a long term customer because of THEIR faulty equiptment, they just wanted to hassle you even more for more trouble shooting on the same faulty equiptment as before. After lengthy trouble shooting, they finally agreed to replace the equiptment, but, no credit for our time of putting up with the customer NO SERVICE. If you have your choice of service, GO ELSEWHERE, DIRECT TV DOES NOT CARE ABOUT THEIR CUSTOMERS, PERIOD, END OF STORY! P.S. I forgot to mention, that somehow, conveniently, the calls prior to 8/28/08 were not recorded.

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colleen
,
Sep 22, 2008 12:37 pm EDT

They are the worst people ever i used my debit card to open an account for my dad. when he cancelled his service they took out $659.69 out of my account and never put it back. and they wont apply it to what i owe on my own bill.

Valerie
Valerie
, US
Oct 31, 2008 6:44 am EDT

Never buy direct TV. They do NOT offer internet. To get you to subscribe with them, they will tell you they have a deal with other internet service providers (I was told AT&T). I was told if I got internet throught AT&T I would get a discount on my Direct TV bill. After getting expensive internet they refused to give me a discount. And I have spent 20 hours on the phone trying to get it resolved.

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Ann
, US
Jan 15, 2009 9:07 am EST

Diconnected sevice on the 13th of jan 09 but statement said i had until the 25th of jan 09 to take care of the payment, and the error was not my fault, i called the same day i received the notice and was told that a supervisor would call me on 2 seperate calls i made, i was never called and my service was cancelled, i was lied to on 2 seperate conversations that i had with thier representatives.i was given credit because of mistakes on my billing statement.then i received a past due bill which was incorrect.

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C Level
, US
Jan 27, 2010 9:34 am EST

With Direct Tv, we don't get any local channels in this area. And the amount of channels are so limited and yet our bill was in the $80 range. We didn't get much when it came to channels. I tried to cancel and they would not take no for an answer, they kept hanging up the phone. And I spent a lot of my time on the phone, trying to cancel the service. When they saw that I was wanting to cancel, then and only then they were trying to see if they could send me a new antenna, when I had called before to see if there were any other options. They didn't do anything then.

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zuzuzu
, US
Jul 26, 2010 1:24 pm EDT

They screw you out of money promising they are the best, but they don't keep there word the cost is riduculous i wanted to switch companies

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KIMBEA
Chicago, US
Sep 27, 2010 2:01 pm EDT

I order Direct Tv from Sam's Club. The first installation was to be in two weeks between 8AM-Noon. At apx 11:30 AM, Direct TV called and said there installer had an emergency and couldn't install satellite.

We resceduled for the following week. They called and cancelled that appointment because they said they didn't have enough staff to install and asked to reschedule.

We rescheduled for two weeks away. Guess what...they cancelled. This time it was equipment problems. I told them forget it and refund my money.

It's a good indication about the service I would receive.

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6:23 am EDT
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DirecTV unethical management

My mother is 85, lives in a HUD apartment and thought she would save some money with Direct TV. They installed the unit and showed her how to use it. When they left she did not understand how to use the remote. I told her we will get someone out to show her again. She has slight dimentia. The next person came out 2 days later and was very short with her. He raised his voice at her and said he was going to tell his boss that he never wants to service her unit again. By the time he left she was afraid of the DirectTV servicemen and still could not use the system becasue she could not understand the remote control. I filed a complaint against the serviceman for her. She cancelled her service and was charged $300.00 early cancellation fee. Her life savinges was only $400.

I explained the circumstances to customer service and they said she signed the contract so the fee is justified. I escataed it to upper management who said the same thing.

This is just unethical!

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josietazat48
Middlesboro, US
Aug 10, 2009 6:43 pm EDT

my sister had direct about a year ago and just recently they took money out of her bill money from her bank account and now doest have enough money to pay the rest of her bills she doesnt understand she paid they what she owed them but because of the contract they said that it was legal to take it out what shall a person to do

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3:27 pm EDT
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DirecTV wrong charges on bill

my bill this month had movies on it that we were suppose to have rented onppv.when we called they serevice number to tell them that we had not had a land line in over three years they would not listen .the girl started hollaring and l told her you are not suppose to be hollaring at the costomer.she said i am not hollaring but she was.she also said we dont make mistakes, you rented those movies and would not listen i then told her she needed to shout and listen to what we were telling her that we had no land line and did not have that phone number and had not had that number n over three years we only have cell phone she continued to argue we hung up but have no intentions of paying for movies we did nit reny. i think this is a very bad company to deal with and would not recomend them to anyone

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Alfred Adduce
Phoenix, US
Mar 23, 2009 1:49 pm EDT

Would like to ckeck my bill on line454R

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4:06 pm EDT
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DirecTV breach of contract

Direct TV violated the terms of my contract with them by overcharging my account.
At the time I subscribed with Direct TV I specifically asked for a package deal where no aditional charges, fees nor surcharges or hidden charges will be due at the end of the month. One PAckage that will inlude High Definition for one price and that's it. Otherwise I will not join Direct TV. I was very firm on that.

Customer service rep on the phone tells me that the "HD-DVR PLUS PACKAGE" was the one exactly as I asked for 49.99 a month. With HD and special receiver all for one single price with no extracharges. Price of 49.99 was for 12 months and after that 72.99 for another 12 months.

I had doubts about it so I did not sign. I hang Up the phone. Next day I talked to another Direct TV Cutomer Service rep and she tells me the same thing.

So I signed. And for the first three months everything was ok...billing according to contract terms.

My contract was for 49.99 a month for the first 12 months. And the overcharge was a violation of my contract.

No conversations with Customer Service reps or their supervisors was able to reverse the decision of Direct TV to overcharge me.

I had no choice but to order this provider to stop their services inmediatly and I call my Credit Card Company to stop payment on the overcharge and also to stop payment on the early termination fee ever since it was Direct TV the one that violated the terms of the contract.
Fourth month: To my surprise Dircect Tv decided to charge me the full amount of 72.99 without explanation.

At the fourth month Direct TV decided

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farid
,
Nov 30, 2008 11:06 am EST

Stay away from Direct TV:
Direct TV never gave us a form to complete and send in to get the $29.99 monthly rate. Instead, they charged us $#59.99. So we dropped them. We shouldn't have to pay the cancellation fee but better to do business with a reputable company than a corrupt one. Then they said they'd send us a box to send their equipment back in. But they haven't done so. Direct TV reflects all that's terrible with insensitive American corporations who only care about profits and could care less about their customers. Never ever do business with Direct TV. The top managers are greedy and unethical.

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shayp608
Merced, US
Mar 21, 2009 5:39 pm EDT

My aunt told me how Dtv was good to her so my husband and I called and signed up for hd package. There was also the special rebate of 20 dollars off for 12 months. Well the installers come and give us a regular dvr plus receiver. My husband gets home and says its not the hd we ordered. I called dtv and they told us we never ordered the hd and there is nothing we could do except pay for the upgrade of 400 to hd. Of course we said no. Our 1st bill comes we are being charged for the hd. I called back again and they credited my acct the difference. The woman said I should call upgrades and they will send me my hd. Of course I call upgrades and they tell me...no sorry you have to pay for it. By then I was done dealing with them. I call to cancel. I get Carl, he appoligized and admitted it was their fault and will send an hd receiver. 3 weeks go by and nothing. I call again got transfered 4-5 times last transfer I get sent all the way to the beginning. Now I'm DONE! I get the cancellation dept. tell them everything and say I'm done I want to cancel. They say ok but there will be a early termination fee. I said no...dtv breached the contract by never sending me what I ordered. The is no contract! They said sorry but you will be charged. I said I want to speak with someone who can help me. I spoke to a supervisor and manager neither one could do anything. They said I had to write a letter to the president. I was like that will take 2 weeks...you better not charge me for anything until this is handled. I GOT CHARGED 403 DOLLARS! My mortgage payment bounced! They should have to notify when they take that money out of your account!
Well I wrote the BBB and President of DTV! THEY BREACHED CONTRACT...NOT ME

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Kim SK
Green Cove Springs, US
Feb 05, 2012 1:06 am EST

Direct TV will not provide me with a bill because my account is paid with a zerio balance. They continue to charge my credit card after I cancelled service. They refuse to early terminate at $20 per month per their contract till the end of my contract term stating that they will charge $480 termination fee. They are illegally charging my credit card without authorization depsite tellimg them not to do so forcing me to cancel my credit card that I use for all my auto charges. They are breaching their own contract terms. They are charging fees for items declared "free" on the contract. Direct TV deceptive practices, misadvertising, credit card fraud, misuse of government fees.

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Not allowed to speak
Tampa, US
Oct 22, 2010 10:44 pm EDT

direct t.v. has tried 3 times to do an automatic debit OUT of my account for their equipment that they have still failed to pick up. my bank caught this and put a hold on my account. when i called in to find out why i couldnt use my card, it was because they saw 3 transactions from direct t.v. for over $400 and $500 each time trying to collect from when i cancelled.

i have never given authorization for them to ever have access to my bank account. i never signed up for automatic withdraw either.

just come pick up the equipment, it has been packaged for over months now. does anyone over there communicate or read notes from the accounts? it would clearly show that the equipment is ready to be picked up.

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Kembra
Ypsilanti, US
Mar 21, 2009 6:13 pm EDT

Totally agree! Just wait a year or so and suddenly you will receive a new invoice rebilling your account monthly (even if you paid the termination fee - which I did). Then you start all over again. Don't you just "love" these honest people and companies! Kathy

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G. Womack
, US
Mar 12, 2009 10:51 am EDT

I would like to know if they are pursuing $400 cancellation fee. I also am turning my box back in to them and don't expect to pay a cancellation fee.

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11:39 am EDT
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DirecTV non payment

Did satellite tv install for this company. Multiple jobs finished and not paid for. This company is fradulent.

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J's Mom
, US
Sep 12, 2009 7:34 pm EDT

My son worked, installing Direct TV, for this company in July and is STILL waiting on his pay. Tried calling the president even, and no reply to messages.

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8:12 pm EDT
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DirecTV be careful, they will trick you

I have been a directv customer for 10 years. Last year, I dropped this service since the price jumpped too high. After two months, DirecTV sent me an offer said I can get very good price as a welcome back offer. I called and DirecTV customer service signed me up. I asked if I will be treat as a new customer, they said no. I don't have to have the contract like I had before(stay for two years). However, I got very bad service after it is reinstalled and I didn't get rebate as they promised. Today, I decided to called them to stop directv service. However, they told me that I have signed the contract to stay with it. Otherwise, I have to pay $490 fee. I asked them to show me the contract. They said they have it, but they don't have to show it to me.

That's how I get treated in DIRECTV...
Just want to make other people don't get the same trouble. Be careful. It might bite you very hard...

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J.Alvie
1006 West 101 ST, US
Feb 24, 2011 5:24 pm EST

I very much agree. I signed with Directv during one of their summer deal campaigns for $30/month with additional $10 for HD programming. I repeatedly asked agent to confirm the length of the contract and it was for one year. In the first and second month, they charged me more that $65 saying my rebate had not kicked in, this not withstanding the fact I'd stayed with the first agent for almost two hours to get that rebate thing completed online. Subsequently, on looking at the fine print in one of their bills, I was supposedly signed on for a two year contract. I almost lost it, I hadn't gone with Dish Network specifically because of their two year contract. Also, I'd talked to two of my friends who had Directv on 1yr contracts. I called customer service who escalated it to their manager - in the end, they told me I'd be charged more than $400 for breach of contract if I decided to end the service. The issue is still in dispute. For on, I think this is fraudulent marketing practices and I'm pursuing all my options. I'd never sign an agreement with these highway robbers again.

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7:20 pm EDT
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DirecTV good luck getting your money back

I called back in September of 08 to move my Directv service. I was generally pleased with them (despite the DVR wouldn't record many times and that service went out every time it rained outside) and I was only a year into my two year contract. When I called to schedule a move, the sales lady asked me if I would like to sign up for NFL ticket. I said no and we then set up a time for a tech to come out to my new house. I hang up the phone only to discover, she shut off my HD service. No big deal, I called back, spent 45 minutes on the phone with another guy who turned it back on and gave me $50 credit for my trouble.
The tech comes to my new house to set up service, only to find I have too many trees and can not get a line of site. I ask if this will cause any problems with canceling my contract, he says no. I call to cancel my service and they tell me they are going to have to charge an early cancellation fee of $130. I tell her it because there was no line of site, not a problem I can fix. She tells me there are no tech notes indicating a line of site issue and that she can't help me, I'll have to file with billing dispute. Frustrated, I hang up and then call right back. I get another lady who finds the tech notes and says no problem. I will not get charged the fee.
I then get a bill charging me for the NFL ticket I did not order. I also get charged for the early cancellation fee and my $50 credit also gets taken off. After another three people and two hours go by, I finally get someone who takes off the NFL ticket and early cancellation fee and puts the $50 credit back on my account. I then get another showing the NFL ticket charge still on the account, no $50 credit put back on, but the early cancellation fee was removed. I called again to get the NFL ticket credited back and the issues get "escalated". I end up paying the $20 balance and saying forget it. I'm done fighting this.
In November and December I received a statement showing a credit of $146.59. I thought great, they’re paying me back for the $75 service I never ordered and balance of what was over paid on my account. In January I call to request a check sent to me to close out my account. Vera tells me, no problem the check will be sent. Two weeks later I received a statement with a credit adjustment made in the amount of $146.59. I call back to find out what happened. I was told, this was only showing that I would receive my payment and not to worry, the check was being processed. Two weeks later, I call to check on the status of my refund. I was told it was in the mail and she promised I would have it by the end of the week. Two weeks later, still no check. I call back. The guy told me it was credited to my credit card ending in 1028 with an expiration date of 3/12. I tell him I don't have a credit card that matches that number. He sends me to another lady and 45 minutes later she tells me that the credit was taken away from me because they mistakenly credited my account twice for the early cancellation fee. I never received any notification I received this credit twice. I asked her about the NFL ticket and $50 credit I was also suppose to receive and she stated I was credited those even though I was not. When I asked her why was continuously lied to, she had no response. I basically ended up telling her to keep the money because the six months I spent fighting for my money just wasn't worth it.
In summary, they will tell you one thing, you hang up and call back, you'll get another story. You might get a helpful person every now and then and you think, great someone with a brain is going to right the wrong. When the problem doesn't get fixed and you call back, and they never have record of your call. They will steal your money and laugh at you in the process.

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jnymeyer
Albuquerque, US
Aug 19, 2009 1:54 am EDT

Did you ever get your money back?

I'm having the same problem, only the credit on my account is around $500. They could not set up my service when I moved, so they canceled it no problem. At the same time, they gave me a $33 credit for the movie channels they charged me for that they offered me for free when I requested their moving service. The installer came to my new house, but I had too many trees. I called to get a return kit for my DVR, which they sent. I sent the DVR back. A couple weeks later, I log into my online banking to pay some bills to find that my account balance is zero and has been overdrawn. DirecTv charged me $470. I called to find out why and they said they hadn't received the DVR. She asked for my tracking number from FedEx, which I gave to her. She said it was not my tracking number and I would have to call FedEx to get a tracking number. I hung up on her and pulled up my tracking number on the FedEx website. The DVR had been received by DirecTv 3 days earlier. I called DirectTv again, and after I told them they had the DVR and I had tracked it myself, they confirmed they had indeed received the DVR and I would get my money back in 1 to 3 days. What they ended up doing however was crediting my DirecTv account. They now say they will mail me a check within 4 to 6 weeks. I'm very angry. I never had a problem with their service prior to this and had no intention of canceling. I only disconnected my service because the installer could not get a signal at my new residence. I just want the money that never should have been taken from my account in the first place. I don't know what to do. I can't afford their mistake.

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11:49 pm EDT
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DirecTV refund of money owed

December 2008 I ended my service with directv. Since that time I have been trying to collect $97.15. Each time I have called I was told they will send a request to the finance department and that it will take 6 weeeks to get paid. The 6 weeks expired and I called back and was told once again that they would send the request to the finance department for rapid payment and of course it will take 6 weeks. The second 6 weeks expired when I called back for the third time in March 2009 and was told they know about the 97.15 and that they could contact the fiance department and it would only take ten days this time. As of yet no refund has been received.

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TFSamson
Coppell, US
Mar 19, 2009 9:22 am EDT

I discontinued my service in December 2008 and am still waiting to get my refund of $48 -- was told that it will be 10 days from March 17th.

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5:40 pm EDT
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DirecTV service & installation

We ordered Direct TV service in late December. The first installation appointment they could give us was January 19, 2009. On that day, installation day, after during the previous week receiving no less than 2 emails confirming the installation, Direct TV called and left a voicemail on our answering machine that they would not be able to come out because they didn't even have installation crews in Washington State. Now, I ask you, why would they schedule an installation for a day that they didn't even have a crew? Because we had much work to do to removed old unwanted wiring and were planning on doing this at the same time as the installation, we had both taken the day off at a cost to us of $400 plus dollars. We called Direct TV and arranged another date of February 8, 2009. We were told at that time that we would be given a $100 missed appointment credit. The installer showed up with the wrong equipment. He spoke very little English and communication was very difficult. After explaining to him that we had ordered HD DVR's not just standard, his comment (rude) was 'What do you want me to do about it?' He said we should just continue with the installation and sort it out the following week as it was Sunday. We decided not to do that and called Direct TV immediately. The customer service person that I spoke with said that it was good that I called, because had I signed his form when he left, I was signing indicating that I was happy and what was installed was what I ordered. She sugessted that I stop the installation. At this point, because he had already torn out my Dish Network system, dish & wiring, I told her that I would be without television until they could get the correct stuff out to me and that this was unacceptable. She put in an escalated complaint, told me to have him finish the install, sign the paperwork and make a note on the paperwork indicating this. I did all this and she then rescheduled me an appointment for March 8, 2009 for another installer from Ironwood Communications to come out with the HD equipment and dish. I asked her about the missed appointment credit from January 19 and she said that she could not honor that because it had not been properly filed and there was a form that should have been filled out. This was never offered. We were just told that it would happen. There was some confusion as to whether or not I wanted to HD DVR's or one on this phone call and because I thought it was going to cost an additional $200, I said one. Then when I figured out she meant $200 total including the $99 I had already paid in December 2008 to get this going, I said, okay then two. She said she couldn't undo this but would make a note on the file that when I purchased a separate HD DVR from an outside source and called to activate it, they would then issue a $100 credit to my account and gave me a confirmation number. So, here we are present day (now 3 months after originally arranging all of this). March 8, I go to work, my husband is home on the couch. I get home from work at 2:00 p.m. (install scheduled for between 12 p.m. - 4 p.m. ). I asked him if he had heard from Direct TV or the installer and he said 'no.' I called to find out what the problem was and they said that the installer had been out and no one was home. MY HUSBAND WAS SITTING ON THE COUCH RIGHT IN FRONT OF THE DOOR, but you cannot see our driveway from the house. The installer apparently called the landline phone, but because someone was either on the phone or it was busy, he just indicated we were not home. WE WERE HOME. HE DIDN'T GET OUT OF HIS TRUCK AND WALK TO OUR DOOR. I called on March 8 and spent 3 hours on the phone and had it escalated to 2 different supervisors. Finally the last supervisor told me that today, March 9, someone would call me by 8:30 a.m. to schedule a same day installation. No one called from Ironwood Communications. At 12 p.m. someone from Direct TV did call to find out if the installer had been out. My husband indicated that 'no, no one had been out'. He was told that they would call and find out what the ETA was on the installer but that they could schedule someone to again come out on Monday, March 10. My husband told that person that that was unacceptable because we had to go to work and we should not have to take off yet a 5th day for this. At 2:30 p.m. on March 9, I called Direct TV again and was given to yet another supervisor who said that we had indicated that we wanted the install on March 10 and that someone would be out. Finally, furious, I said to them to send me a box so I could return this equipment. She told me that I would have to pay A CANCELLATION FEE OF $400 because I had agreed to a 24 month service and because I had signed the installers paperwork on February 8, 2009 I was stating that I had recieved what I ordered, regardless of my complaint on that very day! Then she very sunnily informed me that my service agreement of 24 months stood and that I would be billed for $20 per month for the duration of the contract if I wanted me service cancelled. I don't know what else to do. I am not getting what I ordered. I ordered 2 HD DVR's and two standard receivers. I have missed or my husband has missed 4 days of work, I have been on the phone for hours and no one seems to want to make it right and then I find out I can't even cancel!?

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sam ferrer
Yonkers, US
Oct 01, 2009 11:01 pm EDT

Dear Mrs. Lisa:

I'm so sorry to hear that your installation experience was so awful. I'm a sub-contractor my self, and the some of the things you express here really happens.

Is not suppose to be like that, unfortunately it happened to you.

sam,
new york.

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I
itsmetoo
fuckyou, US
Aug 01, 2009 1:46 pm EDT

###, i install this stuff and find ppl like you all the time, probly your husband was dead asleep on the couch, i have come across this many time, and have see costomers sleeping on the couch banging hard on the door and them still snoring there ### off, so i think that last appointment is your husband stupid fault for not being awake, so i think you are just a stupid morron that deserves what thay get, lol ###

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11:16 am EDT
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DirecTV fraud.. unethical practices

Sandra skaparas
13647 n. 37th way
Phoenix, az 85032

Corporate headquarters
1801 california st.
Denver, co 80202
For general inquiries: [protected]
Or [protected]
Fax: [protected]

Direct tv
Po box 6550
Greenvillage, co [protected]

Corporate. [protected]@qwest.com
Cunsumerxchange.Org
Tvonyourside.com
Regional manager
Idaho office
Fax: [protected]

Re: sandra skaparas
13647 n. 37th way
Phoenix, az 85032
[protected] direct tv acct # [protected]

**** all response should be made via us mail or e-mail ****

Update sun march 8, 2009 7:05 am new information/problems

This is a request to have my file reviewed with regard to the monthly maintenance fee…i was told by april on 3/6/09 that all equipment maintenance was included in the package price of $ 29.99 per month…i asked her this question more then once during our conversation and she assured me that it was include. It was not until my installation was complete that the tech stated it was not. I would like the maintainence fee to be considered as part of the package as I was told and any additional fee be waived.

Additionally, I would like a review of the policy regarding add on charges to properly install the dvr’s…breaching the outer perimeter of the home opens up the possibility of moisture leaking into the wall space and contamination of mold—i would like the dvr’s installed (Since they were part of my package) properly with the wiring done via the attic access at no additional charge to me.

It should be noted here that the tech had to go into the attic anyway because when qwest installed my cable they used a splitter on the main tv cable which was dropped down from the attic and ended up being located in the wall going to the main cable box—satellite would not work unless he removed that splitter…

After waiting since thurs for my installation crew-on saturday march 7, 2009 britney from direct tv called to say that the tech would be out between 4:00 pm and 4:30 pm today-they arrived a little after 5:10 pm.

The technicians (2 men-1 guy was lead and I did not get his name and a trainee named donald—please note here that his name probably would have been on a standard work order form, if he had one—he hand wrote the info on my installation on a plain white piece of paper that I was not allowed a copy of) came in my home and asked me & lsquo;what kind of service I wanted’-my understanding is that a work order with this information would have been on hand…after everything that had happened to date I was really plum out of patience—well I was so angry— I said (Yes in a loud voice) & ldquo;you do not know what service I ordered? I don’t work fo directv…what does it say I the work order? How can I tell you that when I was not even aware until 1 hour ago that you were even coming today & hellip;not my best moment I admit…but having little to no communication with anyone since thur at 7:30 am I was not even really sure anymore what was submitted. I pulled out the brochure I used (Which I had gotten from my neighbor-remember, nothing was ever mailed to me about the termination of services.. See below) when calling in and read it off to him.

He told me that the dvr install would require that he put additional holes in my home because they would not go through the attic as that would be considered a & ldquo;custom” job and would be charged out at something like $45.00 per hour to me. Yes…that made me even madder…he said he could call his supervisor and he could determine what the charges should be…. I requested he call him and he handed the phone to me…the first words from ricks mouth were, and I quote, & ldquo;what’s the problem now”—well I had enough…i asked rick if that was the way he began every conversation with a customer…he did not know what I meant…i thanked rick for his time and handed the phone back to the main tech who had some words with him and then hung up. The tech came back to me and said that rick canceled the order and they were leaving…. At this time we resolved the issue of the dvr’s-i did not want holes in my house and could not afford a & ldquo;custom” job so I settled for the receiver’s only although that was not the service I had been promised. I requested that they get rick back on the phone…. I asked him why he canceled my order and he said that I was rude to him on the phone and I had & ldquo;upset the tech“…his tech did not have to work in a :hostile“ environment…. (Well as a customer I certainly felt that I was being tormented by the process that I was going through…lack of communication, outright misinformation, inability to resolve the issues and lack of cooperation from nearly everyone I spoke with— perhaps the environment would have been more pleasant if I had been treated properly over the last few days—). I informed rick of the changes re: dvrs and he finally relented to let the installation move forward (It turns out that these tech’s were finished for the day before they were rerouted to do my installation—my job was added on to their day and if the dvr’s were included it would have taken them 3-31/2 hours…perhaps that contributed the main tech being upset…perhaps he was tired himself and could have handled himself better…but i’ll bet that that was not an option for rick who was attempting to appease his tech’s who were not happy to have another job added on to their day).

The tech’s are now doing the install and things are moving along fine, the main tech is no longer angry and speaks with me in lite conversation…even laughing a couple of times.. I asked if & lsquo;were ok now‘ and he says yes…. All is good. However, I can‘t help but think that his mood lightened because of the change in the order therefore significantly shorting the installation time… (Donald has been polite and fine with me the entire time).

Finally, the install was done and the tv’s working…i am ready to since my work order (The plain white piece of paper that the tech had to hand write and I was not allowed a copy of) and the tech brings up the maintenance agreement for the equipment.. I state that I am positive that in my phone call with april on march 6th (And with jake on mar 5th I believe) I specifically asked about the maintenance on the equipment and was told that it was included in package price (I am appositely certain about the call with april) — the tech indicated that it is not included and if I do not authorize the $5.99 charge with him right now and decide to add it on later they will be an additional $ 20.00 activation fee however, if I sigh up with him now I can cancel at no additional charge after I have spoken with the office…. So what can I do…. I was not able to reach the office so I signed…

Misrepresentation of facts to make a sale can be added now…. Seems like qwests tactics in general are unethical and immoral if not out right illegal…but within the available communications arena they are the lesser of the evils…

_____________________________________________________________________________________
Prior complaint-previously submitted on march 7, 2009

How to begin….. On wed march 5th at 6:30 pm a man named jason knocked on my door to inform me that my qwest cable was going to be disconnected at 5:00 am on thur march 6th. (By the way, my service was disconnected before 3:15 am not at 5 am)

Although jason indicted that I was notified by mail and telephone (I do not have a telephone connected in my home so I am unsure how he thinks that happened) he was in error…. Therefore, I was surprised and upset.. Jason had a list of approximately 12 other customers who he had to visit that night who’s service was to be terminated at the same time as mine and who had not called in to schedule the direct tv service yet. Why he came out less then 12 hours before the termination time is beyond me…and ridicules.

Let it be noted here that I just paid my qwest bill on monday & hellip;.. They billed me for my cable service for 2/19/09 thru 3/18/09. & hellip;they fraudulently billed me for services that they new they were not going to render. If they really wanted me to know about the termination of services then they should have noted it on my statement…i would have certainly seen it then. They just wanted to collect unearned revenue…. Perhaps to inflate that number in financial reports to stockholders, some government required reporting or to artificially inflate the companies worth for a divisional sales/intercom any negotiation.

Throughout this ordeal everyone has told me that qwest is not affiliated with direct tv…that they are separate & lsquo;companies’. Is that true…? My guess is no.. They are separate divisions, co owned by the same parent company or some similar arrangement!

I immediately contacted the sales office @ [protected] and scheduled an installation date of fri march between 12pm - 5pm with jake (Idaho office). Additionally, the 1 time install fee of about $19.00 was waived due to the problems I had experienced. Since I was angry about the situation, I was not the easiest person to deal with but jake did a fantastic job using all of his customer service skills and knowledge…our call ended with a happy customer…me!

After ending my call with jake I decided to check with my neighbor about their service. Turns out that if I had received the mailed material or if someone had notified me earlier in person I would have been able to take advantage of a special which would have given me a better package at the same rate. Because of the mix up by qwest I contacted them again on thur to see if they would honor the special. I spoke with april and she determined that they would honor the special deal for me and filled out the forms etc. To make the programming change. I was told that there should be no problem keeping my original installation schedule time of thurs mar 6 between 12:00pm and 5:00 pm but that she would submit
Some kind of & ldquo;escalation form” to be sure. Again…happy customer…. But not for long.

At 4:14 pm on thursday 3/6/09, after waiting all day thursday for the install without contact I called
The service center and again got jake. I explained that I had not been contacted yet and requested he check out the status of my appointment. He put me on hold to see what he could find out, he returned to me and told me that the person that could get that information was in a meeting and I would have to wait for her to call me back. They only have 1 single person that can handle such a request? She was due out of her meeting in 15 min and I requested that he find out and call me back that evening.

At 4:45 when I had not heard from jake I called the service center again and spoke to a gal named stephanie (Agent id sch-also in idaho). Again, I was not a happy person and was hard to deal with but I have never encountered a person less capable as a customer service representative as this gal. She was being sarcastic and snide to me and I stated so…she hung up the phone I me. Intentionally pulled the plug! Now I was angry…i called the center again and, go figure, got stephanie again. I requested to speak to a supervisor and she stated she needed a reason (All the while speaking to me in a sarcastic tone of voice) - I stated that I was have a problem with my installation and again asked for a supervisor…she stated she needed a reason…i stated I just told her why and asked for a supervisor again... She stated she needed a reason…i stated that I was having a problem with my installation and again asked for a supervisor…she stated she needed a reason…i just said forward me too a supervisor/escalate this call to a supervisor because now I am also having a problem dealing with you…. She kept repeating that she needed a reason…. Talking over me… and I kept asking for a supervisor…it was ridicules…like dealing with a 2 year old…finally I said & ldquo;stop acting like a kid and give me a supervisor. At this point she went off on a rant & ldquo;what did you call me…. What name did you call me…. You can’t cuss at me…. And on and on…“ finally out of frustration I just hung up the phone…not happy at all…

Several more calls in an effort to get a supervisor failed….. On friday morning march 7th 9:40 am I got a message from jake that they could do the install on sat afternoon.. I have been trying to confirm this and some 4 hours on the telephone have still been unsuccessful….

. You have failed miserably to meet your ethical standards:

“at qwest, we are committed to delivering world-class products backed by unmatched customer service and integrity. & rdquo;

Cc: arizona corporation commission [protected]
Better business bureau
Fcc
Channel 3 & ldquo;on your side”
Fox news
Idaho corporation commission
Idaho better business bureau
Colorado corporation commission
Colorado better business bureau
Texas corporation commission
Texas better business bureau

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B.A.
,
Oct 31, 2008 2:37 pm EDT

I ordered Directv through Qwest. Without notifying me, Directv added the NFL and NBA packages to my service and began billing Qwest who in turned billed me for them. Directv refuses to crdit, and then so does Qwest. STAY AWAY FROM DIRECTV, ESPECIALLY WHEN ORDERED THROUGH QWEST. ITS A SCAM!

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MAZEYEH
Aurora, US
Jun 12, 2009 10:30 pm EDT

I have spoken with a 23 different people to get my service with you corrected. This has gone as far as me feeling I need to contact the BBB (which I have contacted and you will be hearing from them shortly) I had been very pleasant with your people at your company and feel my hospitality is completely gone with how incompetent your team is. I am going to sum this up for you and you may contact me for more details.
I started my service with qwest/direct TV in the middle of March. Was told a price and received a different one on my bill, a much much higher one at that. Not only that but I received two different bills with two different account numbers. I called in and the guy I spoke with told me one account was for a guy named Joe in Boulder CO and not to pay this bill another told me it was a dummy bill to start an account with you. I then received more bills one for 275.00 which was my "first month charge" and the next day my Internet service was cut off... I called in to make a payment and got transferred back and forth from Qwest and Direct TV because neither of your companies could figure out who had my bill. I was being transferred back and forth until I received a message that the offices were closed and I had to wait till Monday to speak with someone.
Monday I called in and finally I was able to pay my bill "some how" they found my account. 24 hours later my service was still not restored. I called in again to see what the problem was they were able to restore my internet and through this I was told I was only getting .5 of a gig speed internet for a 7.0 gig I purchased. They had to send out a tech to give me the service I had already been paying for.

I then got more bills for this guy Joe in boulder with my name and address on them. I was beyond upset with your company. Called in and was told it would be taken care of. Asked them why I wanted at least the phone portion of my bill refunded back to my account due to the abundance of problems I had encountered. I was transferred to customer loyalty. She told me I could sign a 2 year contract for 6 months free Internet...no way! I refused and she then said a manager would get back with me.
Guess what... another bill. At my bitter end I called in again and this time spent 3 hours and 27 min and many different people including managers to get this straighten out. It turns out "some how" which no one in your extremely dysfunctional company could explain to me, my bill got "separated" when I had asked to bundle my services when I first started. I was also being charged for the same thing on both Joe from boulders bill and mine. So do I believe anything your company says? No. And I told them I was not going to pay some one else’s bill. I had already paid mine. Also on his bill "I" was getting charged for services I do not have with your company so this is even more proof this is not right. They tried to force me to pay this, which is unbelievable sense no one could tell me why the account numbers were wrong.
I told them no way was I going to pay this and your company is taking the bullet for there own mistake. They transferred me back to customer loyalty. I told her the situation.again.. And after over an hour she finally understood I want this other bill taken care of. She said 120.00 would be refunded to my account. But it will take up 6 billing cycles. Which in this time It will already have been sent to collections and effect my credit. Which will be another problem for you. I told her thank you. She then asked " how can we keep you as a customer?" I told her no way not with what I have been through, I just don’t trust the company. And her response was " well then I cant give you the 120.00 credit" What! I went off on her. I told her yes she was. And I wanted the number to corporate. She said, " They don’t have a number, Just a P.o.box" I told her to then email that to me. Then at one point she said " I took it upon myself to get this credit for you and I have been on the line for over an hour with you." really? Okay well I was on the phone again for 3 hours and 27 min Im sorry she had to sit at her desk and do her job for over an hour.

I got a cancel order confirmation and guess what? No one has came and got the boxes yet and also the 120.00 credit went on the account...the wrong one.. So I still have a bill that has not been taken care of.

I have names of all these people. I have again reported you to the BBB and will report you to every one I can think of. I still have not heard back from any one, which makes me think you are all to scared to face the problem you caused. And as far as my credit being affected by this "other bill” I will take this to court.
I still haven’t received the p.o box for corporate.

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ByteRider
Chandler, US
Jul 06, 2009 7:18 pm EDT

We bundled internet, cell, home phone, and TV together. Qwest was charging us approx. $300 a month.

We got a call 5 months later that we were $1, 500 behind on the bill and they disconnected EVERYTHING while the guy was talking to us. No phones, Tv, Internet, nothing. All gone. We switched to Cox 2 seconds later but buyer beware... DO NOT GO WITH QWEST!

The bill was so high because:

1. They tacked on services we did not order
2. Claimed we order "50 or more movies" from PPV on Direct TV in just ONE month along
3. Charged us for long distance... but unable to show a bill with long distance numbers on it
4. Charged us for services we did not order
5. Mistated charges for a number of other services

This company is a RIP and a half. AVOID LIKE THE H1N1 VIRUS!

Lesson learned, too, is: If you have an issue with ONE service, ALL your services get disconnected! So, bundling is NOT the way to go. It isn't worth the money you save [$20'ish].

K
K
Karen N
Pendleton , US
Aug 21, 2009 12:37 pm EDT

In May 2009, I called Qwest to find out the special they had going for bundling my Internet Service with Direct TV. I spoke with Kevin Hansen. After discussing the service with DTV and the prices. I said I was interested in it. He told me that I could get Internet for $14.99 a month with the fist six months free, then thereafter the $14.99. I would get DTV for for $45.00 which included 1 regular received and $5.00 for the DVR. As I was already spending $36.99 a month for Internet Broadband and $43.07 for Charter TV Cable, this was a very good deal. I had him e-mail me the specifics so I would have it for my record.

There was nothing about getting my rebate from DTV myself or a $10.00 charge for the DVR programming. When I called Qwest and inquired about it, they didn't have any record of this order but the order of $36.99.mo for internet like it was and around $72.00/mo for Direct TV which including the three movie channels. When I explained what was promised, they told me I had to apply for a credit from DTV of $21.00. For what I didn't really understand. I thought that this would straighten the problem and they would uphold the agreement between Kevin Hansen, their agent, and, myself. They said it would take 4-6 weeks to have the credit come thru.

The next month I get another bill for $72.? and called them again. I spent 45 minutes on the phone being transferred from place to place without results. They were very rude and very stick it to you attitude. They said they were going to go back and listen the the many phone calls I had with Kevin Hansen, who personally called me. They said it would take two to three days. They called me back the next day and came up with they were going to credit me with approximately $250.00. When I asked what it broke down to, the person could not tell me. I said I needed someone with some authority and they gave me someone else who in return could not help me. They turned it over to the dispute department. They said that they could not find the telephone conversations. They said about only 80% of the calls were recorded. Funny how my phone calls didn't get recorded. If you want to get a good deal, but screwed, email kevin.hansen@qwest.com.

I think that Qwest should be investigated and have to uphold their offers given by their agents representing them. Where I work, we have to back our word with actions, so should they. BEWARE it's not what--"What you see if what you get" It is "Buyer Beware"

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sitkashiva
Federal Way, US
Feb 16, 2008 8:24 am EST

I had the same experience after signing up for Qwest internet. I was told that I would be recvg. a $75.00 rebate. Filled out all the needed paperwork, sent it in, nothing. When I have tried to contact Qwest all I get is the runaround.

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MT Birkmire
Phoenix, US
Jun 17, 2011 3:08 pm EDT

My bundle services has increased to almost 200.00 a month and I'll be penalized for dropping these companies early. I'll be dropping these services anyway because I can't afford their surprise increases every month, I'm furious at the amount of stealing and taxing in these bills it is OUTRAGEOUS. Nothing but thievery. I contacted QWEST and they blame DirectTV for the increase.

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james d donato
Las Cruces, US
Jan 21, 2010 9:51 am EST

charges of 50.00 unexsplained comfrimation #N56423602

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mark308
Marshall, US
May 24, 2011 5:41 pm EDT
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Same runaround for change of service $100.00 rebate. I am going to change service provider.

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Brad Neldon
Seattle, US
Aug 24, 2009 11:37 pm EDT

I feel your pain. I have wasted hours on the phone with Qwest and when finally someone tells me they will honor the plan I signed up for I hang up thinking finally...then the next months bill comes and nothing has changed. Qwest lies about there offers.

@CenturyLinkHelp
@CenturyLinkHelp
Monroe, US
Jul 07, 2009 11:12 am EDT
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Hello there, my name is Brian and I work for Qwest. It sounds as though you had a bad experience with us, and I apologize that you did. I would like to offer my assistance in helping to resolve any issues you may still have, that are yet unresolved. I can assure you that we are not out to rip people offer. Sometimes mistakes can happen and/or misunderstanding can occur, whether by us or our customers. Either way, we are here to help.

If you would like my help, please send me an e-mail to TalkToUs@Qwest.com, and put my name in the subject line. If would also include your billing number & billing address, I will take a look into your account once I receive your e-mail.

Thanks,

B
consumer affairs manager
Qwest Communication
www.socialmedia.qwest.com

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DirecTV $1,500 for 5 months on $49.99 plan

My total bill on my $49.99 per month plan was over $1, 500 for five months of service. I paid one bill by credit card on-line, because they could not find the address to mail the bill to. Once they had my credit card they placed $400 on my credit card after I called to cancel. Every monthly bill was over $100. The crazy part of this is that it was for a vacation home and I only watched about 20 hours of TV per month. That works out to $15 per hour…better off buying movies.

Dont believe the adds, you will be over $100 per month on any plan.

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Cristos
Buffalo, US
Apr 17, 2012 10:20 am EDT

your website sucks as much as DIRECT TV does

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Cristos
Buffalo, US
Apr 17, 2012 10:16 am EDT

Direct TV reps told me "sorry sir" (yes they called me SIR) when I asked why I was paying twice as much as originally PROMISED. SORRY SIR? What kind of thief calls you SIR?

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DirecTV poor service and hidden charges

Big Corporations Like Direct TV
feel they have the right to abuse their customers.
As the public we are really being taken advantage of as customers. At one time people took pride in their jobs and the equipment was good. Not today, they send you the cheapest equipment knowing it will not last and then when you have a problem instead of fixing it they give you are big run around making it look like they are doing something.

I lost the signal on one of the receivers I have. They wanted me to call them, couldn't just email me the instructions with images so I could do it without going through a bunch of bull with their automated call center. We've all have been through the automated call centers so you know what I am talking about. Any how lost the signal, the only way to get it back is turn off the receiver, unplug it and pull the chip out. Leave it off for about 5 minutes and plug it back in. Then it works.

After a half hour on the phone and resetting the receiver, well that is their solution. Needless to say if it happens again I will have to go through the same thing. Another fact is if this happened "ONE" time then there is a PROBLEM with the receiver and it should be replaced so I don't have to go through this again. Second they know everything that I watch and what the receiver is doing at any given time. If you wonder how I know, watch their ad about knowing who is watching what show at any time. I should not have to give up my time because of their problems. They don't care if you miss your favorite program as long as they get their money. Now they won't email you the instructions so you can do this for some reason, they make you call. and this is from one of their emails and I quote:

"Thanks for writing us back. I understand your current situation. We are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible. As previously mentioned, since you have the DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is to call [protected] and choose the option to speak to a technical assistant.

You would have to speak to the DIRECTV PROTECTION PLAN department directly to have this issue resolved as any service call or receiver replacement processed through the email department would require a charge for the service."

Simple instructions with images work wonders in solving problems. I know I do it all the time helping people with their computers. So why the run around, got me. But they will not send the instructions via email and they are really simple instructions.

I emailed them about this problem and they insisted I make that dreadful phone call, at my expense, (prepaid cell at 25 cents a minute) just so they can say they did something. Now odds are the receiver is going to go out again when a program that we don't want to miss and have to go through this all again.

As I said the problem most likely would return, well it did a week later and I had to call them again, this time they said they would ship me a new receiver and would receive it in 3 working days. I called on a Tuesday, and they said that it would "ARRIVE ON SATURDAY" but the shipping company did not work Saturday's so it would be Monday. Now Tuesday to Friday is what I call 3 working days but I am getting I guess somewhat old and can't counts as they do today. The receiver should have be shipped the first time and saved me the headaches of dealing with a company like this and the loss of the service I am paying for again. As long as they get their money we the customers do not count.

After receiving the new receiver box it had to be activated. They gave me an 800 number to call for activation. I called that number only to get a menu to choose from. Seems they would have given me an 800 number directly to the activation department instead of wasting my time with a menu.

So after going through their menu I finally got a woman who was going to activate the box. Well after trying for 15 minutes she couldn't do it and had to transfer me.

After being transferred they wanted my life history including and this is amazing they wanted to know what room it was in? Sounds like there were staking out my house.

They also wanted to know the Model Number, the serial number and another number which was on a small tag on the receiver that was so small even with a magnifying glass I couldn't read it. So while I am trying to tell this guy it was too small to read I looked at the screen of the TV and there on the screen were the numbers he wanted. Funny he didn't know they could be found there.

Sadly the story doesn't end there. After I finally got this thing activated, about 30 to 40 minutes I went online and checked my bill and guess what? They added a $1 fee for a leased receiver when the one I had been using for two weeks didn't work. Now only was I without a good receiver box for two weeks, they now want to charge me a lease for a receiver box? Talk about GREED AT ITS WORST. As you can see it is autopay so from the last billing it was paid in full and there should be no charges until my regular monthly bill is sent so what is this extra charge for? Some CEO needs the money I guess.

Whatever happened to pride and a good job and doing the correct thing? Like just sending a new receiver so this problem doesn't happen again. One other thing a supervisor came to the house to check the installation told me and hasn't been done yet. This was about 7 months ago that he told me the pole the dish was on was supposed to be cemented in the ground and the wires run underground. He said they would send someone around to do this and I had to pay $50 to have it put on a pole in the ground because I didn't want them running bolts through the roof of the house.

After paying you would think they would do what they promised but hey they got their money and the pole still hasn't been cemented in the ground and the wires are blowing in the air.. So before going with Direct TV better plan on not having any problems or else get ready to be put through a bunch of crap for no reason at all.

Unlike other products you buy, when something goes wrong, you call and they give you a RA number to return the product and they replace it. NOT DIRECT TV, and by the way, they don't have 24 hour tech support. It starts at 8AM till and I didn't pay any attention but it most likely is 4 or 5 PM so pray you don't have problems at other times or you will be paying for a service you will not receive until they open up again the next day.

This is nothing but big corporation greed at its worst.

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I don't believe it
San Diego, US
Oct 21, 2009 1:19 am EDT

Let's get together and drive these criminals out of business.

loissherman@ymail.com

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DirecTV wouln't honor promotinal rate after signing agreement

$39.99 / mo ya, right! During our recent relocation I saw an advertisement for direct tv. The ad was offering a, 1 year, discounted, plus dvr, bundle package for $39.99 a month. The discount was enough for me to give them a try, what a mistake!. When setting up service the representative lets me know that the first bill will be a bit higher because of prorating and assures me that I would be receiving the $39.99 promotional rate. During this call I am informed on everything except that I need to go online to submit a rebate in order to receive this promotion. My first bill is for $62.99, I call direct tv and they assure me that I will see my credit on my next bill and still nothing about going on line for my credit. Next bill $62.99 again! I call again, then and only then do they tell me that I needed to submit the rebate, which I had 60days to submit and now it was 62 days (I was out of luck). I then ask to speak to a supervisor; I am then transferred around to several more cs reps until I reach sean the floor supervisor. He is very rude, belittling and interrupts me at any given chance. I am then informed, “there will be nothing changed on my bill and that there is anything I can do about it”. That there was no reason for us to speak any further, nothing will be changed. He goes on to inform me that it is not their responsibility to inform their customers on information that they should already know. How exactly was I to know this, it wasn’t posted anywhere on their advertisement, it wasn’t disclosed by their representative when calling and questioned the bill, just to be expecting the credit. He was very clear that I signed a 24 mo. Agreement and would have to buy out my contract if I cancelled, my account was what it was and that they would not honor the advertised price. Also, to let me know again that there was no reason to carry on our conversation. I regret ever leaving dish network. If others have same complaint, please email me at [protected]@yahoo.com. I am in the process of filing a complaint with the bbb and attorney gernals office. If more cases similar to mine are presented, then a class action.

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karla e.
Los Angeles, US
Dec 31, 2010 11:53 pm EST
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Direct Tv has the worst customer service. I regret switching from Dish network. They nickel and dime you with the program channels, their remote control is difficult to navigate, and their customer service does not aim to keep their customers. I wish the government would make contracts to stay with these companies illegal. Dish network- how I long to come back!

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Kevin
Minneapolis, US
Mar 21, 2009 6:41 pm EDT

I would like to join you both in this fraud rebate scam. I purchased the exact same package as Jennifer plus HD and asked them (and recorded their answer) what my monthly bill would be for the next 12 months. It took their supercomputer several minutes to calculate the bill and after 30 minutes of my repeating the question I was told $59.68 per month give or take a few cents for taxes that change. I am glad it didn't take more that 45 minutes as my tape was running out. Ok, this is December 2008 and the installation of two receivers took three weeks due to all the customers signing up. They could only do one room because the tech only had one receiver so I needed to order another receiver? (Pay for it and $200 to have them come back and install.) I must have complained to the right person as this was resolved on one call and they were back out in three weeks. While waiting for the second receiver I lost service for two weeks and the next service call was over three weeks away. Again, I got lucky and the tech that installed the second receiver fixed the cable connection that was wired poorly.
Now that I was glowing in my HD tv I thought I had already had my troubles times three, so we should be good to go. NOPE, bill arrives for $81 for the month and they tell me because it was a prorated partial month it was a little more than average. OK, as a compliant sucker I looked no further at the bill.
Bill number two arrives $83 for the month and now I am receiving their magizine for four bucks a month?
I say stop the presses and wheres the $59.68 bill? I only switched to Direct tv because it appear cheaper that cable?
Bill number three, March-April, arrives $188, I am charge four times for Showtime (which is free for a year). This is where I should have said - Good bye, but I don't. The customer service person tells me there was a billing error and he would credit me all $18? I needed his name to submit to the world dumbest people that are still breathing. His supervisor, and obvious mentor of stupidity, finds the error after 30 minutes. Hmm four charges for one premium channel could that be wrong? I then remembered my days working at Burger King where I would take customers complex orders of a dozen different sandwiches and special orders didn't upset us, yet I could within seconds tell them what their order cost. All this while slipping on a greasy floor and getting distracted by a dozen buzzers. At Direct tv however, where they have five items they sell, there is some quadradic formula that coupled with the stars alignment determines todays price. This price is an at-will price determined by Direct tv, its in your contract they say. By the way, can I get a copy of my contract? I have yet to see a contract and I have never signed anything except for the installation.
Ok, back on track- I am now told that I owe $111 a month and there is no $59.68 charge because I didn't mail in my rebate? I guess the credits for the receivers and free Showtime didnt have rebates just the advertised price. They said I was too late to mail it in. When I told them I never was told about the rebates and where could I find this rebate form, just to see it, they told me it was no longer offered?
This is fraud plain and simple- I am disappointed in Direct tv as they were once a well respected company. I would be more kind with my comments if I had only spoken to one employee, but I didn't, in fact I spoke with 12 different employees.

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Lisa
Leslie, US
Mar 11, 2009 8:55 am EDT

I got sucked in on the promotional rate too. I ordered online and have yet to find in any of the checkout materials that I had to do an online rebate. When I contacted customer service, they told basically told me "too bad so sad" as it was more than 60 days after the installation and I was no longer eligible. They are an extremely unethical company and I can hardly wait for my contract to end so I can discontinue doing business with them.

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pirate
Polson, US
Mar 05, 2009 2:26 pm EST

I hope you are successful, DirectTV sucks and hope you get something out of it, good luck. Been a Dish Network customer myself for the last 4+ years, they have great phone support and when something doesn't work, they replace it (first DVR went out after a year). Only thing I don't like about them, and it's the same with every other company in the world, is that they treat a POTENTIAL customer better and offer them better deals than the ones that have been paying $81.99 for the last 4+ years.

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DirecTV fees

We were fed up with ridiculous cable prices and started looking into Direct TV. We asked in advance about cancellation fees and what happens if we move (they told us we have to bring the dish and boxes with us and have them reinstalled at our new home...the contract must continue for 2 years). Ok. Well, to us it was worth the reduction in price (went from a $90/month cable fee to $40/month DIrect TV).

We don't have our box hooked up to a phone line so we need to call in our OnDemand orders or do them online. When we first signed up...we could just go online and download a movie to our DVR. NOW...they require you to buy an $80 internet box so you can download movies via the internet. Ok...so I thought I will just call them. There is now a TRANSACTION FEE to download via the phone. As if that isn't bad enough...there is also now a FEE to talk to a representative! ...and get this, it is a $1.50 fee to talk to the AUTOMATED system and a $5 FEE to talk with a live person!

I am FURIOUS! I can't imagine how this company is still in business with all these poor business practices. This is the most fraudulent company I have ever dealt with.

I wish I stuck with cable...

I hope this helps some other poor schmuck who is considering switching due to price...because in the end, DIRECT TV COSTS MORE THAN CABLE.

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ANR Rip
Claysville, US
Feb 18, 2009 4:06 pm EST

Thinking about moving from Cable to Direct TV DON'T!

I went to cancel my cable serivce (TV portion) to be cautioned about Direct TV. As a consumer I thought well they are rivals but a little voice told me to check.

I did, and thank you Comcast (not that you are perfect). I went back and reviewed my "DEAL" and found that what I was going to get was not exactly what would be provided. Additionally I asked about the cancelation fee? New to me, it was never mentioned at the time I signed up for the program.

Just a slip? Don't think so. What I found was that Yes there is a fee, that is anywhere from $20 + dollars and up a month for any un-used service. Oh and the contact is for 2 years, and I was not aware there was even a 2 year contract.

Seems Direct TY forgets to mention that. Additionally when I canceled I found that Direct TY removes your records, so that if you have paid a fee good luck in tracking down you now NON-Existant accout to get your money back.

We finally found mine under the org. service number, but the gentleman who had taken the cancelation call changed the address so that it would never have refunded the credit card amount.

Nice customer service.

Do your self a favor, stay clear of Direct TV. IF you cannot be honest and want to scam at the very start of the deal, imagine what the rest of the service must be like.

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Brandyj
Baytown, US
Jul 05, 2010 2:13 pm EDT

Do not get Direct Tv! I had service with them and moved. I tried to transfer the service for over a month and everytime they set up an appointment they cancelled on us after sitting here half the day waiting on them. Finally we told them forget it we want the service cancelled. They were supposed to have given us 3 different credits for not having service for over a month and cancelling on us which should have covered the cancellation fee, which I dont think we should have had to pay anyway. Then 4 months later they charged our account over $500 for cancellation fees and monthly service fees! They said we never cancelled the service so we were still getting charged and we owed for cancellation and that we didnt have any credits! Do not sign up and give them your account number because they will charge you for whatever they want even though it was their fault for not cancelling the service to begin with when we told them to and not applying the credits that they "supposedly" gave us. All they have to say is "sorry, there is nothing we can do, you should have cancelled the service" even though we did!

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Disgruntled Direct Tv Victim
Eastabooga, US
Nov 22, 2011 11:28 pm EST

Yes, I wholeheartedly agree with you! I have had a terrible ordeal with Direct TV..never knowing what my actual bill is. They charge you in advance and turn you off if you won't pay in advance. Who ever heard of a service company charging before they performed the service. Then when the satellite goes off at least 3 times a month...you have paid for a service that you didn't receive. If you inquire about an adjustment to the lack of service, they will inform you that the only adjustments that can be made is if there is technical difficulty on their end...which it never is...They blame it on acts of nature. But watch how attractive and easy they make it to sign on...then just wait for the bill...equipment rental that you think was "free" as part of their sign on deal. For a $29.99 SPECIAL for 12 months = $360.00...So far, I have paid $191.00 per month and we do not order movies nor have any premiums...only 3 more payments to go...then Hello, CABLE! NO DIRECT TV! There needs to be a Federal Investigation...UH-OH...we are %#$&ed!

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rob200
Fairview, US
Jul 05, 2010 3:08 pm EDT
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They said my bill was going to be 49.00 it turned out to be 69.99 then when I stopped service they tried to charge me for 3 dvr boxes I only had one.

They are rude when I tried to talk to them and they would not send me a copy of the signed agreement

I would not recommend them.

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Girish Salecha
, US
Jun 30, 2009 8:46 pm EDT

I called direct tv to cancel my service and surprised to know that I have a contract with them. They never mentioned when I went for connection. They say that if I cancel my account they will charge me 200$ commitment fees. Surprised to see what a loot they are doing with American customers. Their greed is never ending.

I want to pass a message to all the readers that don't go for Direct TV ever. Kind of hidden fees and commitment they charge customers is nothing but loot. I also hate their customer service. Worst service out of all cable service providers.

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DirecTV non installation/follow up phone calls

Saturday February 28, Direct TV sent a installer and because the wind was blowing in excess of 40 mph we both agreed that it was too dangerous. He stated that he would reschedule my installation for Monday the 2nd, but I said that would not work so he got on the phone and scheduled it for Tuesday the 3rd. Monday the 2nd I called DIRECTTV to confirm, having a suspecious nature, and they told me "NO" that a installer was on his way and I said "NO" that I was at work at work and could not break for 4 hours today. I explained that it was set up the next day the 3rd and they put me on hold and came back in a short minute and said OK that it was set up. Then the installer called me the 2nd and said "Why would you trust the installer who was at my house, Saturday? He was just a independent contractor". He stated that unless he was in an official DIRECTTV van then he probably did not schedule the installation for the 3rd. I stated that I talked to the people at 800-DIRECTTV and they assured me that they would be there on the 3rd. He said it was not scheduled. On the 3rd, feeling uneasy, I called again to verify my installation and they told me that it was scheduled for the 2nd and was cancelled. I naturally went crazy and asked to speak to a supervisor and Tony (which I doubt) came on the line stated he was a resolution specialist.
I said OK and explain the above and without so much of an apology or effort to defuse the situation started telling me that there was nothing he could/would do, other than, reschedule. After ranting awhile I finally calmed down enough to ask when? He went away for a while and finally said the 5th. I asked him if we could do it from 8-12 and he did not say "No, Mr. Aylor, I am sorry but we are filled, but we could work with you in the afternoon". What he did say was "NO, 1-5 only".
At that point I said cancel the whole thing. Oh, by the way, he did say I'll give you a hundred dollars or we can just cancel earlier in the conversation, but never once did he give consideration that I took off work that morning and never once state that he was had empathy for this situation.
Now, I know having been in retail for my entire 40+ years in business that you spend huge amounts of revenue promoting your product and in one unbelievable phone call it all comes to an end because you are trusting those on the phone to handle your customers with kid gloves.
I will not re-sign with DIRECTTV and will tell as many who will listen that the company is being run by incompetents. Hire, train and follow up on that training daily or continue to lose not one, but everyone they know and touch.

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Linda Hunt
Dothan, US
Jul 16, 2010 11:35 am EDT

I have soooooooo much problems right now, this independent contractor is Fisher out of North Carolina. I will never have service w them again

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DirecTV unauthorized satellite installation

First let me start by saying i dont even have DTV! I live in a historical row home in Allentown PA. All of our houses are attached to one another. The house to the left of mine has been converted into 3 apartments. One of the tenats ordered DTV and the installer installed the DTV dish to MY ROOF instead of theirs! Why? I have no idea. I called DTV 22 times and talked to 3 different supervisors. I advised them that they need to come out to my property and remove this unauthorized satllite dish from my roof and attach it to the correct residence and repair my damages. This crazy company tried to convince me that I cant prove that DTV installed it on my roof as if some random person just walked by house and climbed up on my roof and is now watching TV from outside somewhere. Then they said if I dont like it on my roof that I should climb up there myself and remove it and repair my roof myself. I told them several times that I dont have DTV and that they by accident installed it on my property but ran the wires to the neighbors house. They said that even if they did install it on my roof that they had written permission to do so. I asked where I could obtain this "documentation" and they advised me at my local DTV office but they wouldnt give me that info. I yelled at them and said "I sell DTV, and your contractors dont always have to have written documentation". Yes you heard right everyone. I SELL DTV! I WORK FOR VERIZON! I SELL VERIZON PHONE, DSL, AND DTV! To make a long story short, they are refusing to remove it! So in conclusion, DTV trespassed on my property, drilled holes in my roof and wont take the satellite down and they will not take responsibility. I cant stand this company!

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eric98
Zimmerman, US
Apr 17, 2013 10:55 pm EDT
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Don't waste your time by calling nothing will get done . serve them papers and you will have their attention ..

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eric98
Zimmerman, US
Apr 17, 2013 10:52 pm EDT
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Your big cable/dish company will not do anything to help until you serve them papers .It never their fault they say . Find the Service Of Process for that company in the state that you live and take them to small claims court .Take lots of pictures, get many estimates for the repair bill including the repair of the roof, siding etc. Blackjack and silicone is unacceptable for any repair . They need your authorization to do any work to your home or rental property . Make sure your estimate are good and even explained, why they need to be fixed that way Don't go off of cable/dish company's estimate they will want patch your home back together with blackjack and silicone unacceptable remember .Don't waste your time calling, they are trained to pass the blame .Just serve the papers and you will get their attention real quick . I did and I won the court case .

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eric98
Zimmerman, US
Apr 17, 2013 10:25 pm EDT
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Find the Service Of Process in your area for that company and take them to small claims court .I did and I won .. They need to have permission signed or authorized to work on your property

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Patricia Holbrook
Boston, US
Mar 04, 2012 11:08 pm EST

A tenant, had Direct TV install an UGLY dish on my house WITHOUT my permission. I want it off my house and the customer rep told me that they don't send out technicians to take dishes down, even after someone moves out! We'll see about that! What a stupid corporate line along with the rep refusing to give me a corporate phone number. All she would say was here's the address; PO Box 6550, Greenwood Village, CO.

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5:41 pm EST
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DirecTV early termination

In March/April of 2008 I made a call to Direct TV to get info on there service, and decided to go with them as my provider for TV, after Directv gave us crystal clear information on if I were to move, which I was planning on doing so, Directv told me that if at my next residence if they did not have or I couldnt have the Directv service for what ever reason then I could have my service canceled with no early termination fee. Well I did move about a month later and canceled service due to my landlord telling me that there is already cable provided and did not want Directv installed on her property. I returned there equipment with the box and postage paid which Directv provided. Next thing I know is that Directv sent out early termination bill and sent out a collection agency for the early termination fee that I refuse to pay. They have also put this disputed debt on my credit report as well for $527.00, I have filed numerous complaints with Directv and they have promised to call back and never have. When I called them out to have service installed they missed 2 appointment and came on the third. When I moved out Directv would not come over to get equipment they installed on apartment, Fire Dept. came out and issued a citation for the installation Directv did which was totally against city code, called them again and they ignored me. Finally had to pay a handy man out of pocket to take down there equipment that was thrown away after Directv telling us do whatever you want with it you own it...what a joke. Directv is the WORST company I have ever dealt with...BEWARE...My suggestion is not to do business with them at all, there are plent of TV subscription companies out there that im sure provide better service then this.

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kdavidr
Atlanta, US
Aug 07, 2009 10:34 pm EDT

I used Direct TV for over a year and was generally pleased with their product. However I had to move to a new apartment complex that would not allow satellite dishes to be installed. When I called to cancel my service I was told that I would be assesed a $320 early termination fee. Now I have issues being charged a termination penalty when I had no choice on if I could keep my service, but the problem gets worse. The following Friday, Direct TV withdrew the $320 from my bank account without notifying me that this was going to happen. This in turn caused me to have several NSF fees related to checks I had written not knowing that Direct TV was going to to this. Direct TV should have billed me the early termination penalty and at least given me 30 days to pay or contest the issue. Instead they have caused me many unnecessary issues and I will make sure nobody I know will ever do business with them again.

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ap4190
Vian, US
Dec 06, 2009 2:58 pm EST

I had direct tv for a long time, but switched to dish for the what was supposed to be lower rates.I found out that dish was the wrong company.I went back to direct tv within a month and yet they charged me an early termination fee.i think this is bad business .they took 440.00 out of mt checking account with out my permission.

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Entrapement by my own TV
Midlothian, US
Mar 25, 2011 10:45 pm EDT

After being forced to use Direct TV because of a contract with the apartments we live in, we had to switch from Dish to Direct TV. First, we ordered DVR's, but they only gave us receivers. I lost my job and had to move in with my mother. They said I had to pay early termination fee. When did I sign a contract? I told them Dish doesn't do contracts...obviously if I disconnected with them! Customer Service told me Dish was the same and had contracts. Not only am I on a contract, it's 24 months. I have never been contracted with ANYTHING longer than 12. No wonder they charge fees to leave them, because everyone wants to leave them. This is ridiculous and not in the customers best interest. Dish TV will go down someday because of this entrapement.

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File with FCC
Pensacola, US
Dec 05, 2009 10:06 am EST

Print your own ### Direct TV tee shirts!
File with the FCC!
this is what is sent them! I WILL DO
thank you for finding a solution for your catch 22 situation. I moved to a rainy place where all my neighbors say they cannot get good reception. It will cost me $199 to move and your customer service rep told me No refunds on bad service. Now i have a $140.00 cancelation fee.
That is not fair. Sorry but i can't pay that. I will file with the FCC, FTC Florida coorperation commision, Buy media, Ceate a web site. Small Claims court with TV cameras. You can find a solution other than black mail. Thank you for your attention. Dan R

Email reference #[protected]

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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