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Dinodirect / DinoDirect dispute and refund problems

United States Review updated:

You told me you don’t have the button to refund me thru Paypal and to close the dispute which I filed and you will refund me. I escalated it to a claim thru Paypal and they emailed me that I have to return all the items for a refund and to provide them with a tracking number. How can I return some of the clothes I’ve worn with all the tags removed off the clothing. I just wanted my money for the 2 shirts which I did not receive which were out of stock and for the faulty skirt.

It was free postage from Dino’s and it would have cost me too much money to send them back. Paypal advised me not to close the case as Dino’s do have the button to refund me thru Paypal. What choice did I have but to trust Dino’s and close the case so they can refund me. You emailed me that you have partialy refunded my money on the 1/12 and wait a few days to a week for it to show up in my bank account. I phoned St George Bank and there’s no refund in my account from you.

On November 18th 2011 I went on the DinoDirect site. I bought a micro voice amplifier. I was told that the product would arrive in a week. It is now December 5th and the product has not arrived. They processed the payment from my card the next day. I have not yet gotten the ordered item and my money is gone. I am still waiting. I have since gone on Goole to research the company and I am finding out that they are not reputable. What can I do to receive a reimbursement?

I want my money and I will submit a complaint every day till I get my money back. Every time I purchased off you I’ve been sent wrong items, faulty items or they were not in stock and a month just to process my order. I want my refund of $59.57 so I can get off this site.

Om
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Comments

  • Di
      3rd of May, 2012

    Dear Omale,
    We are sorry for any inconvenience our service may cause. Would you please provide your order number so we can help? Please do not worry, we will do everything possible to solve the problem. Hope to hear from you soon!
    Regards,
    DinoDirect

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