I agree completely...terrible customer service. I waited more than 6 months for a chair that was promised in 6 weeks. No discount, no sympathy, nothing. As a matter of fact, the owner actually took the chair back out of my car and said, "do you want the chair or not?" when I expressed my frustration about the delay. Very nice touch.
Needless to say, I won't be shopping there again, which is frustrating as a local resident that I can't support a local business.