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1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dillard's reviews & complaints 250

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4:56 am EST
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Dillard's races

For all FB users. And Dillard's INC. Corporate office is the question of how you choose their manager. Shame on you that being one of the largest stores in the USA. Do not have an awesome customer service. But not only customer service, also serving employees. that in many Dillard's store employees are treated like dirt. for example in the state of the FL. a Manager in Tampa called the Executioner, a very cruel to employees, unbearable, discourteous, rude, kaffir, lacking education, may I ask where you got the title of manager. because you are not a manager. all those names and you could say more but the real name (James Pratt) the corporate They should dismiss this man is a reckless with employees. when corporates are not in the store. Strange things happen. But they are afraid to adjust the bald maybe because they sell a lot. better service to people who have gold and silver. what kind of values ​​is a corporation that has people like numbers. ?

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suzanne K.
toledo, US
Mar 19, 2012 2:19 pm EDT
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worst company to work for, it's no wonder why they have one of the highest turnover rates in the history of any other company!

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Dillard's dilliard's routinely accuses, harasses and arrests people of color for shoplifting

Dilliard's routinely accuses, harasses and arrests people of color for shoplifting. Dilliard's also runs a scam. After they falsely accuse an individual of shoplifting, within a few days of pressing false charges, they deluge the victim with telephone calls and letters offering to "settle" the "matter" for a few thousand dollars. Dilliard's has recently been indicted under RICO, in Miami, Fl. for this scam as they bring in more money through this heinous scam than they do selling their used junk.

Stay out of Dilliard's-where anyone and everyone who steps in there is harassed because they pay employees minimum wage and try to force them to make quotas or else.

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LA666
, US
Apr 29, 2017 4:36 am EDT

Dilliard's falsely accuses people who go in there alone, esp. females, then they lie to the cop they call, then they start sending the person letters shortly after saying to pay them and they won't prosecute, even though they have no power to prosecute or not. They love doing this scam to teenage girls and other vulnerable people. But then, when their false accusation gets to the court, suddenly, amazingly, no one from Dilliard's shows up and or even submits the surveillance tape, they claim it got "lost" somehow. It's a scam, they send letters every few days asking for money, money, money. Stay out of Dilliard's. And if you are a victim of their scam, step up and sue, sue, sue.

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suzanne K.
toledo, US
Mar 19, 2012 2:21 pm EDT
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HORRIBLE COMPANY, SCREW THEM AND THEIR POOR CUSTOMER SERVICE, ALSO IT'S NO WONDER WHY THEY HAVE THE HIGHEST TURNOVER RATES, IT SUCKS BEING AN EMPLOYEE THERE ALSO, BOYCOTT THEM!

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Dillard's slander

pictures, videos, and other evidence: Look closely you will see open drug deals on the salees floor, stoor managers wife in the backroom searching for merchandise and hiding it! The opps managers office full of unpaid goodies that disappear. Asst. managers bagging up unpaid merchandise in there office's and hiding it with other items to pass them off as damaged or paid for! Associates being allowed to hide and take merchandise under the managers decretion. Managers using the warehouse as there personal hiding place. The price tags were bieng used by an associated who was recently arrested for fruad- store manager and asst. manager found her items along with the tickets she would use to make purchases and also the alcoholic candy that she sample constantly during work hours; and disregarded all of it as if it didn't happen. The outside shots are of coverups, and security taking countless breaks as she pleases! Whose watching the camera's if shes always outside smoking every 1:30pm timed plenty times! contact me for photos

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Update by Bright eyes
Sep 17, 2011 5:27 pm EDT

waterford crystal and fitz & floyd hidden under furniture!

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Update by Bright eyes
Sep 17, 2011 5:23 pm EDT

manager's office: bagging up suits her size!

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Update by Bright eyes
Sep 17, 2011 5:16 pm EDT

managers bagging and hiding merchandise that isn't paid for; until they are able to take it without notice.

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Update by Bright eyes
Sep 17, 2011 5:06 pm EDT

I personally have been written up twice, hours and work days have been changed so that I have to go 8 days straight before my next off day. I have received more closing days than anyone else in my work area and forced to perform others work duties to keep from losing my job. Not to mention I work on a sales quota scale so I am often placed in areas that are expected to do poorly that day in business to keep from reaching my sales goal for the day!

I can upload more pictures soon; takes long to download them.

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stubbie
, US
Sep 17, 2011 3:23 pm EDT

How has this affected you personally?

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Dillard's employee harassment

Employees are being harassed on and off of the sales floor by members of management, including store management. Some associates have been accused of theft and slandered also in front of customers. If you would like to know how this store is being operated research the management. They have taken Many advantages of there positions: one definite area is with, theft, misconduct, sexual harassment, verbal abuse, and bribery. Everything mention can be proven! If you are someone in charge reading this and would like to make your company better. Contact me!

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Dillard's harassment/mistreatment

Working at Dillards has been hell, the first day that i stared one of the "so called manager" was talking about other people and management! I didn't know what to think or what i was getting myself into. She also let us know "that she would never hesitate to take a sale from us" basically you have to be glued to the register for her not to take a sale from you. I started having problems with that same "manager" because i stood up for myself and refused to let her bring me down. One day she yelled at me in front of a customer for supposedly not doing anything? I was doing mark downs all day, i asked one of the employees to watch my area for me while i go to the stock room. Once i came back to my area, i was walking around looking for the merchandise to mark down- she came charging at me and started yelling at me and wouldn't stop [i excused myself from the customer] once i had enough i responded to her " I am doing plenty of work" After she implied that i was just "talking all day with the employee that i only asked to watch my area". The only reason she started with me was to show me that she can do or say what she pleases. Not only did she embarrass me in front of a customer but she started getting a attitude with me because i refused to agree with what she said. She walked away and murmured " oh you do not want to start with me" seriously? who hired her? was i suppose to get on my knees and let you drag me across the floor like some used up doll? So i went to my store manager and made a complaint, little did i know what happens once you go above them. The complaint was apparently going to be handled? the whole time this "manager" started harassing me to the point where she was aggressively pressuring me to quit. Everyday she would mock me, stare me down, laugh at me, pass by me with other managers that she talked crap to about me, they would roll their eyes at me, made sure i saw/heared her mock me in front of others. she would smile in a evil way[like she was planning a revenge] every day at me while also taking my sales. She started making me uncomfortable to be working there so i decided not to even acknowledge her at all, i didn't even look at her for weeks until one day she was walking my way and i moved out of her way so we didn't hit each other . She took this as her being the "higher power" and laughed at me. I didn't even give her the respect to turn around and say "that was very professional of you" to her face. Since i was in hurry, i was getting off work. I decided to call my store manager on my way home, i wasn't even surprised when she told me that this "manager" went straight to her office to tell on me. LOL! I wasn't going to go into details since i was off the clock, i told her a brief explanation and my store manager replied " well thats not what she told me" I told her okay[irritated], i would like to speak to the district manager tomorrow as well. So few days passed, i did not get a call from the district manager as i was promised, while this manager was talking about me to other employees and her continuing to harassing me, and having other employees to come to my department and ask my customers " If i have acknowledged them" since you know i apparently just never do anything, i stand there like a model :) haha. My store manager spoken to me and the whole time she was pretty much telling me that i was assuming stuff and maybe i am seeing it all wrong, and so on.[like i was stupid] I told her i had nothing to hide from anyone nor am i afraid to tell the truth or stand up for myself, she told me that i apparently called that "manager" a name. And when i tried to tell her i never did call anyone a name, whatever it might be especially in a work environment, she tried to take that as me "knowing what that word was that i called her? i let her kindly know what was her defense against me cause she had nothing else to say. So yet again i e-mailed my district manager myself all i got in return was " i will call you" few days later she sure did. That was the worst conversation in my life, so unprofessional. Dear god, they are all the same that they defend each other to cover each other ###. The whole time she wouldn't let me speak and claimed i never answered her questions she was asking, she would take at least 30 seconds between each sentence so once i start talking she cut me off by saying "you keep interrupting me, i am not stupid" [I never insulted her intelligence, like how they have been insulting me] she had no interest in what i wanted to say, she kept on rushing me and would keep repeating "is there anything else?" I could keep on venting about Dillards, everything anyone says is true. I even work with old ladies who would kill for a sale, steal sales...so when i do it back just because i can they get mad. They lie, cheat and try to get you fired. They claim they been around long enough to know what they are doing so therefore the youngsters/newbies better stay away or deal with drama. Now days, i just let them think they can do or say whatever they want, while i am killing them with kindness and smile around like the world is mine they are standing on their toes wondering why their terrible treatment don't affect me. I know i wrote a lot, but even if you do the right thing or if you step up for yourself you won't get far. The only thing you will get is childish drama with people who have miserable lives and try to destroy you. You can either choose to let it get to you or you can let them see that they can't touch you by just simply ignoring them. If they fire you for no reason, sue them. I know a lot of people have tried but don't give up, fight for what is right . If they destroy you as a human, you destroy their reputation as a company.

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CarolineBlonde
, US
Mar 02, 2017 2:49 pm EST

Apparently the culture of manipulative abusive management that creates hostile work environment is wide spread and acceptable at Dillards. The Superstition Springs Mall in Mesa AZ has a VERY mean spirited self righteous Manager named Kris. She insults, berates, belittles, yells at employees and manipulates them with exhausting measures to break their spirit. They have HIGH turnover and its ALL due to her. People that need to transfer if they move are denied. They feel enslaved and mistreated. Kris' inappropriate condescending talks to employees is beyond deplorable. She denies time off for doctor appointments, has had a few employees in car accidents that she coldy and flatly threatens to fire when they missed work related to the injuries and treatments. She told a female employee not to miss more than a day after she miscarried, and she refused to allow a young mother time off to care for her young sons treatment after surgery telling her she failed to plan better.An elderly employee asked to transfer after moving to avoid driving so far and was denied and told she would be fired before they approved a transfer. The stories go She is EVIL and wicked and Dillards evidently supports this hateful abusive behavior. Turnover will continue as long as she rides that broom. Her behavior is unlawful and unethical. Its unacceptable and unprofessional and SHAME on Dillard's for enabling and hiring abusive horrible management.

Dillards handbook states:
Make your team feel respected, empowered and genuinely excited about the company's mission- Tim Westergen HA!

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Dillard's return/ exchange

I bought 2 swimsuits at Dillards for a trip and 2 days later they reduced them to 40% off, I had not used them or gong on my trip; so I went there to try to return them and buy them again, between both i would have saved a little over $100 dlls. They would not let me buy them again; said I had to return in 24 hrs. to see if they were still there! The manager said that it would take that long to make a new ticket for the item, unbelievable; I felt like they deliberately tried to insult my intelligence. I ended up returning them deciding that I could easily find something else at another store. I live in a different state and have more options; what difference would it have made if they sold them to me or not, they would still be sold at the sale price. I consider the whole store policy very ridiculous! That same day I decided to return a dress and 2 pairs of shoes I had bought, I consider myself a very good customer, there should be at least a grace period to adjust the price on sale items. I vowed never to buy anything there again!

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Innocent2011
Saint Louis, US
Aug 08, 2011 11:16 pm EDT

They just didn't want you to get a lower price on them because most likely the sale associate was pissed that you were making a return which went against them.

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5:30 pm EDT
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Dillard's poor customer service

I'm not sure how the pay or commission in structured in the shoe department for Dillards stores, but it is infuriating to try and shop there. If you're like me and like to gaze at shoes, think about what you own that they would go with, what you could buy that they could go with, are they the right heel, etc... you don't want a line of sales people swarming around you, asking you every three seconds, "Can I get you anything?" It should be simple enough, eyes down, looking at shoe - leave me alone vs. eyes up, looking for sales associate - offer assistance. This brings me to the next phase of my gripe... commissioned sales should be based on helping the customer, not throwing a box at them and running to harrass the next customer, and then becomig aggravated when another sales associate steps in and offers service. First of all, I'm not a piece of meat, I'm a person who wants to enjoy some guilt-free shoe shopping. When the "sales associate" walks away to help someone else, it kind of sends the message that he/she is not too concerned with whether or not I like the shoe or need another size or style, only typing their little employee number into the register so they can earn the most money off the most customers. Today, I was actually confronted by an associate who threw a box of shoes at me on her way to help someone else, when the shoes weren't a "fit" for me I looked up and she was across the department hovering over someone else, right on cue, another associate appeared and I asked for another shoe in my size. Of course, when associate A returned she wanted to know why I had let someone else help me?! I didn't make it a secret that I didn't want to play this game, this shopping trip, but she continued to remind me that she had helped me first... holding out the shoes she had tossed my way before abandoning me. So I asked, "Am I supposed to feel bad or guilty because someone else helped me!?" Associate B gave her the, "Okay, you can keep this one" nod and I immediately checked out and left with about $100 worth of shoes. Furious. I can't stand shopping at the women's shoe department at Dillards. It's just not worth it.

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Leenica
Lincoln, US
Jun 22, 2011 9:05 am EDT
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I took my business to younkers where I can at least get someone to check if the size I needed are available either online or preorder.

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Leenica
Lincoln, US
Jun 22, 2011 9:02 am EDT
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I came in to Dillard today to look for a coach sandal for a friend's birthday, and I asked the sale person to check to see if the size 61/2 are available. She insist that all 61/2 size shoes are all available on display that none are in the back. I don't like buying anything on display even if it means it's the last one. I like to think that I spent my money on brand new shoes never been worn. I don't want to waste my money on an item that had been touch by tons of people. All in all I hate Dillard bad customer service. Poor quality product. Plus you can't make a return on shoes item! Not even for exchange!

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Meteorshower14369
columbia, US
Jun 10, 2011 2:59 am EDT

As an employee at Dillard's I will whisper a little insight in your ears. We HAVE to sell you something when you are in our department, if we don't we loose our jobs. Our pay can be cut 10% if we are not up to their selling standards, and if the next review we are not up to their standards again, we get fired on the spot. The only way we get a raise from the company is to oversell their outrageous sales goals. If you return your item you purchased the amount of the item is a negative on our quota for the day, we have to struggle to sell another item to compensate for the amount of the item the customer returned. If I was able to find another job (believe me I tried

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Dillard's employee mistreatment

If customers only knew the pressure the employees are under. Pay cuts if you do not make your outrageous goal while you have to do all the markdowns, signage, unpacking of stock and display, as well as all the cleaning and watching out for shoplifters. You also must call all your customers for every departlments sales and record it in the computer. Customers hate to be called and yell at you, and yet you are required to do this. You also must open a charge account for every 8 hours you work. . Everyone tries to steal all the sales and not do any work so they dont get pay cuts. This makes the work place very hostile and management seems to love it when people are upset. They have no idea what its like on the floor and truly do not care. The attitude is oh well, only the strong survive. The customers feel this and as much as dillards preaches customer service they themselves treat their people like s. . . It sounds to me like dillards stores across the country are about the same so i have to think this comes from the very top and trickles down. . . Attention dillards big shots why is nordstroms successful and dillards not. The way they treat their people is the reason dillards encourages failure to save a buck while nordstroms encourages success for all their associates and they help you in every way to achieve it. . I hope you wake up before dillards is out of business,. Your equipment and policies ar about 25 years behind and apparently none of you have heard of the golden rule.

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Nombuh68
CHATSWORTH, ZA
May 17, 2022 12:46 pm EDT
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i had a contract with cell c while had insurance as well. Lost my phone had to go claim my phone the gave me new phone while waiting ended up paying for 2 phones. I got angry and stop paying cz waited for 3 months for cellc insurance to give back my phone. Now I'm blacklisted had to pay for 2 phones. I fone and paid up my account but still my name is clear still shows that cell c blacklisted my name so I'm confused

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Meteorshower14369
columbia, US
Jun 11, 2011 2:08 am EDT

AMEN! Diane! @ milliewollie, they make us call the customers to drive business, on top of the job discription sales associate, we have to be telemarketers also.

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Dillard's fragrance

I would just like to send a complaint to your Tucson Mall location. I went to buy a fragrance today, and the only employee was an older lady with some kind of clothing from the seventies. She knew nothing about the fragrances, and only laughed and said she liked whatever I liked. I thought Dillard's used to be a nice store with knowledgeable people. What happened? How sad... now I have to drive to Phoenix to shop at Nordstroms. I'll be sure to tell all of my friends who want help for their father's day gift shopping to head to Macy's or Phoenix.

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ddlls
, US
May 29, 2011 1:29 am EDT

Keep in mind that it is possible that the normal fragrance employee may have had a day off...or called in sick...and the person you spoke to may have been just filling in at a department they know little about. Don't give up your patronage to a store that has always been a good experience because of one associate on one day not knowing the area they were in.

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Dillard's loud background music

Background music is at 70db or louder. We have complained to the store manager several times and asked to turn the volume down some. We were informed that the volume was set remotely from the home office, whever that is, and they had no local control. Manager was not inclined to tell us where the home office is or whom we should contact to lodge a complaint. Meanwhile, we have invested in hearing protection, such as you wear at the firing line when shooting guns, and find that does a reasonable job.

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D_Money
Cincinnati, US
Apr 18, 2011 4:20 pm EDT

The volume control is in fact in each individual store, each floor of the store has its own volume control as well.

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Dillard's poorly managed

I placed an order on December 26, 2010 for two clearance holiday items. My order went through and I was happy I was able to obtain the items without going out to the store. An hour later I phoned my sister and she logged on to the site and ordered the EXACT same items I did.

More than a day later I receive an email from Dillards stating that my order has been cancelled because the demand for the items was so high they are out of stock. I could live with that, but my sister, who ordered the same items more than an hour after I did, DID NOT HAVE HER ORDER CANCELLED!

I was able to speak to a woman in the order department who told me that online ordering with Dillards is a crapshoot, at best. What likely happened was that my order was handed to someone who wasn't as efficient (went to lunch, went out for a smoke, was checking their email, reading the newspaper in the crapper), while my sister's order was handed to an efficient warehouse employee who dutifully went to the shelf, pulled the items, and packaged them up.

By the time my warehouse order puller got around to looking for my items, they were gone. Does this suck, or what?

Orders should be filled in the order they are received, particularly when there is limited stock.

Dillards will not return my calls, my emails, and deletes my questions from their Facebook page (and they aren't inflammatory, as much as that is what I'd like to post).

Clearly, Dillards has as much respect for their customers as they do for their employees. This retailer truly sucks.

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nonofurs
Biloxi, US
Jun 14, 2011 1:53 am EDT

I wish all the customers that shop in Dillard's knew what kind of people were behind the curtain.

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Dillard's employees treated badly

The way Dillard's treat their employees is pitiful. It's got to be the most unprofessional company I have ever worked for, management wise and employee wise. They have a sales per hour goal that the employees have to meet or they're gone, which is rediculous. You can't make ppl buy things, esp this day and time AND I am certainly not going to hound ppl while they shop. I hate it when it's done to me and refuse to do it to customers. Plus when the store is completely empty, not a customer in sight then who are you supposed to sale to? They do not care or take anything into consideration. All they care about is how much money you can make them. Forget that your a good, hard working, loyal employee. If you don't make that money for them, you're gone. They rather have the employees that call in all the time, who are late, who cause trouble, complain all the time, who follow customers around making them uncomfortable, who will actually get into a fight in front of customers over a sale and who will steal other associates sales right from underneath them. I have witnessed other employees literally get into a fight on the sales floor over customers and it's not right. It's unprofessional and rediculous to make the customer feel like a pc of meat and not a person. It makes for a very cut throat environment working wise and shopping wise, because everybody is out for themself to make that sales goal to keep their job. So the atmosphere is very negative. I think it should be team work. Everybody work together to achieve one big goal. If Dillard's would do away with that whole sales per hour you would have happier customers and employees because then everybody would get along. Everyday customer's complain about how the'y're being treated. How rude they were treated when they didn't buy something from a sales associate or how they were followed around buy an associate hounding them into buying things. That's wrong and all it's doing is running off customers. And the management (Carlos & Dawn) are jokes, everybody thinks so. All they do is walk around, flirting with each other, going into dressing rooms together to try on clothes for the other one (who does that?), they act like they're on your side and smile in your face, when instead they are very two faced. All they care about is themselves and that dollar amount you can make them as well. Dillard's needs to learn what employee and customer service really is because as far as I'm concerned they have no clue. Very unfair place to work, totally backwards in the ways a business should be ran.

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kjean
Pueblo, US
Apr 04, 2011 9:26 pm EDT

I agree with you. I used to work at Dillards. I loved the job, but then they got rid of me because of the "sales per hour" rule. I was never late. I never called off and enjoyed what I did.

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pobarjenkins
Minneapolis, US
Mar 18, 2011 7:51 pm EDT
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Stick it out until something better comes along.

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12:05 pm EDT

Dillard's poor policies and customer service

At your Arrowhead Mall, Glendale, AZ location, I attempted to purchase a set of Oneida flatware, regularly priced $149, with 33% off, sale price around $99. I had great service with Monica. She escorted me to the register, asked me to slide my credit card, it didn't take, and so she asked me for it and slid it at the register itself. Then, the final sale price presented for me to sign on the electronic data capture screen was a whopping $164. I declined to sign and asked that the transaction be voided. She said she couldn't do that. She called over a young man, who didn't introduce himself and had no name tag. He explained I would have to sign for the wrong price. I declined to do that. I asked him to please void it. He said he couldn't. He called someone who apparently told him to tell me they would give me a store credit for the difference of the incorrect price and what I was supposed to pay at the sale price. Again, I declined to do that. Why would anyone sign their name to a charge they do not want to accept?

This young man was arrogant, with no apologies, unlike Monica, who was very sorry for the whole thing. I left, not signing...AND with an authorization on my card which the young would not lift for me with a simple phone call to American Express authorizations. I now have to wait 30 days for it to drop.

So, having shopped Dillard's for years in Texas...and just a few times now that I live in AZ...I can assure you, I won't enter this location EVER again.

I urge you to educate your personnel on how to void a charge transaction, lift authorizations AND most importantly, remember the quality of the customer experience directly impacts YOUR bottom line and your employee's jobs.

An apology from the rude young man would be appropriate; however, it is unlikely that will happen.

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Dillard's employee harrassment

i have worked for dillards for 2 years now well over 2 years and i am about to get fired for not makeing my quota i bust my butt everyday i go through harassment everyday and the managers play favorites but yet i stayed i have a family i have to support my husband is a truck driver and is never home so its really just me and my son do not shop at dillards in merritt island the managers dont care about their employees or their customers all they care about is the money that they take from you

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Update by jtaylor04
Dec 03, 2010 3:10 am EST

well then they should get rid of the stupid quota because no one is happy they come to work stressed and they leave work stressed wondering if they are going to have a job next month or even next week

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J.Bug
Glasgow, US
Mar 18, 2011 7:11 pm EDT

I was fyared from the Bowling Green, KY store awhile back for not making my quota. Horrible place to work. Do not care about having good employees at all, it's all about how much money you can make them and that's it. Very unprofessional place to work in every way.

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Dillard's discrimination

I was wrongfully treated & discriminated against by numerous members of the dillard's management team. Also one of these occurrences has been documented by the dillard's district manager. I myself am not the only one this has happened to, being the fact i worked for a leased department bcbg, this makes the situation even more unacceptable. They stopped at nothing to find reason's to get us fired and in the end they succeeded. I myself am taking immediate action against the company. I feel myself and the two other employees one being my manger were unjust and unfairly fired.This has happened in the past at this specific dillard's location and think this needs to be taken care of immediately.

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Dillard's horrible employer

I am an employee at Dillard's, and I have been working since July 2010. The first few weeks of work went smoothly, and I was surprised at how well everyone worked together. After a month had gone by, I started to notice that all the employees seemed edgy when the store manager walked by. Even when they were helping customers or checking out at the register, they seemed afraid.

I talked to multiple coworkers, and all of them have said that the manager is very rude to most of them, though he blatantly favors two or three women, and if everyone else is not constantly running around doing something (even when there are no customers and their areas are very tidy), he will be very rude and walk away when the employees talk to him.

On more than one occasion, this manager has had grievances filed against him by multiple employees, but many don't complain for fear of being fired. In my case, I had tolerated his unfair management for three months. I have epilepsy, and before working at Dillard's, it had been easily controlled by medication, and I would go years without having any seizures.

In August of 2010, I was beginning to feel very stressed all the time, and I found it very difficult to sleep at night. This is causing more frequent seizures, despite my medicine, which is very unusual for me. I talked to my neurologist, and he raised my dose of medication. I applied for disability benefits and was granted the right to reasonable accommodations. In the state of Kansas, it is illegal to drive for six months after having a seizure.

Because I live forty minutes away from Topeka, I talked to the assistant manager, who is the closest representation of a human resources department, and asked her for consistent hours. She bluntly told me that she wouldn't provide that for me, and I said I didn't have any other ideas.

I had no transportation, and my schedule was so scattered and unstable that I couldn't use the program that the disability center suggested. My only option was to ride into work with my boyfriend, who also works in Topeka, but since the assistant manager refused to give me consistent hours, that was also out of the question.

Every time I called in to work when I had a seizure, the manager lectured me about taking better care of myself, though I had no control of my seizures. When I come home at 10:30pm and have to wake up at 6:30am the next day, I am running a huge risk of having a seizure. I have contacted the disability center multiple times to ask questions, get resources, and set up conference calls to see what options I have, but it is a very lengthy process, and I am doing what I can.

The assistant manager hinted that she wanted me to quit, and both she and the store manager are being extremely rude to me and every time I talk to them, I feel as if they are accusing me of something and lecturing me.

I feel very harassed and discriminated against for my disability, though I am afraid to file a complaint. They are looking for any reason to fire me, even though I am not doing anything wrong. I am looking for a new job, one with managers who do not belittle, harass, and disrespect their employees.

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Dillard's declined check for no reason

I was in dillard's this evening, on a special mother/daughter date to buy her homecoming dress. We got to the register and I began writing my check for 63.13... The clerk put my information in and said it's declined. I told her there was no way that could be. We have plenty of money in our account and a $7500 dollar overdraft protection. I called the dillard's manager and he said it wasn't their fault and that I should call cynergy. I got this ridiculous automated response that there was no reason for my check to be declined... It just was... How does that make sense?

I will never shop at dillards again and I will certainly not shop anywhere that uses that company and I will spread this around to anyone and everyone who listens...

You embarrassed me and ruined my special night with my daughter... I will not forget this... Ever...

Btw...26 years with our credit union...12, 000 checks written... Never bounced a single check...798 credit scores and to get treated like this... Not ever again!

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C Ham
, US
Nov 07, 2023 4:45 pm EST
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I am having this same issue!

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Dillard's clearance sale

I just want to complain about the way that Dillard's handles their extra 40% off sale. Every time they offer the 40% sale the first day is only for Dillards credit card holder. I don't want a dillards charge card and have to wait for the next day to shop. It infurates me because all the handbags are sold or the best sizes in shoes are gone. Just because I don't want to have their charge card I get left out as a consumer? Really why should I wait then to shop on Thursday, isn't my money as valuable!

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Todd L.
Moline, US
May 03, 2014 7:32 am EDT

Being able to shop on Wednesday is a perk of being a card holder. You do not have to own a card. You do have to wait til Thursday to shop. It is a card holder benefit.

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Dillard's employee age discrimination

Long tim employees are have mass pay cuts! I company mark downs merchandise
to be competitive and at the same time they have doubled the number of minim wage
employees to runout old workers that have built up over the years. They are also
manipulating sales returns to drive down employee numbers to cut wages.
We will be looking for a good law firm soon! Give me your feedback?

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Update by check my facts
Sep 13, 2010 3:36 pm EDT

Yes they are getting rid of anyone making more than $9.00 per hour.

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stinkwink
Fort Worth, US
Feb 23, 2011 4:45 pm EST

Dillards in Fort Worth, Tx (Hulen Mall) is a horrible place to shop. They are racist, they target young black people. My sister and I went there to shop, mind you we went without jackets, purses, or anything to hide items in, all I had was a wallet, and the clothes on my back and as soon as we made it to the childrens section we realized that a friend of ours was a employee in that very same section. We said hey and the the Dillards employee that we knew cam right over to help us and as we picked out shirts another worker called "Camera room" to watch us because she said we acted suspecious. We found out about this through or friend who works there. So the whole time we shopped in Dillards we got followed and watched. After being told this I admit I became angry so I walked past the Dillards employee that was having us be watched and dropped my wallet, which contained hundred dollar bills and two bank cards to let her know I have NO reason to steal!

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EEOC
, US
Feb 20, 2011 8:04 am EST

I would suggest that older females who have been let go, suggested to retire, or moved from a higher volume position to one of lower volume see what options are open to them. EEOC is always looking for patterns...

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Dillard's mistreating employees

I have worked at Dillards for around 6 months. I was hired in as a Beauty Consultant for cosmetics. My starting pay was $9 hr for the first 30 days and then after that it went to average cosmetics pay, $10 hr. When they gave me my new name badge it said Counter Manager and I asked why and they said "Oh no one else at the counter is qualified and the other person working was transferring stores". So I went along with it. I was never given a job description or was told my duties for CM. I slowly starting realizing it was alot of work but I didnt complain. After about a month someone else was hired into my counter. I learned she was making the same as me and the other associate at the counter made more. I also learned there is supposed to be a $1.50 hr raise for my posostion.
I'm constantly yelled at for my girls at my counter not making sale, ext. Well i said something to one of the girls and she asked my manager if she had to listen and my ASM told her "No she doesnt hire nor fire" after she had told me to get on them.
Also, our timeclock was messed up one day and it wouldnt let me clock in so i did a time entry form, well they lost it and i didnt notice my time till about 2 weeks later and i called payroll and they said you waited to long you cant be paid now. And i lost a days pay over it. This is just the begining of all the things i could complain about. They treat there employees horrible and push and push and never are positive about anything. if sales are slow then just be ready for the mistreating. You cant help if there are no customers.

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hojomo
Portsmouth, US
Sep 18, 2012 5:05 pm EDT

Dillards in Norfolk is a disgrace.The Dillards should come to this store and see for themselves how their store is being operated by their unprofessional managers, and associates that do nothing but delegate work to the employees that are new.There is so much shady and underhanded, coniving manipulating, bulling, crazy managers and associates that come to work for the sole purpose of making other associates who work their butts of miserable. These managers are not capable of operating a store let alone the associates that come their to work. They are intimidated by these bullies that they hire. It is like a prison in there and the inmates have taken over. It is so disfunctional and the good employees are miserable. There very unhappy and wish they could leave. Customers are so unhappy about customer service because half the time they feel forced to spend and open credit cards. They need be exposed, all these complaints are because their is something to this!

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Same different Dillards
Norfolk, US
Sep 07, 2012 8:17 pm EDT

Another thing they do is promise $750 for catching another employee stealing...well they owe me 1500 by this point and that was 6 m0nths ago. From here on out I say I will look the other way and you can take as much as you want. Diillards sucks and makes you feel defeated and worn out. I give up

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Same different Dillards
Norfolk, US
Sep 07, 2012 8:13 pm EDT

Dillards here did the same thing to me. I lost a full day of pay that was holiday pay because my manager "forgot" to key in the time. When I noticed my paycheck was smaller than expected and called payroll they told me it was too late to change the information and I couldn't be payed for the day I worked. Dillards is nickeling and diming the employees! I can't wait to find another job!

Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

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- Provide detailed information about your experience with Dillard's. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Contact Dillard's customer service

Phone numbers

+1 (817) 831-5482 +1 (800) 643-8274 More phone numbers

Website

www.dillards.com

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