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1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dillard's reviews & complaints 250

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K
8:19 pm EDT
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Dillard's cannot access website for shopping spree

I went shopping at dillards in buford, georgia while on holiday. I live in indiana and upon returning home I entered the website address exactly as printed on my receipt which invited me to enter a $2500.00 shopping spree contest... Would have loved to register but could not find it!
First time shopper at dillards... Hope it isnot my last time

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Grace
,
Jun 03, 2016 8:08 am EDT

What a rip - off. . . Told by clerk to go to site on sales receipt for a chance to win a $2, 500. 00 shopping spree. . . Totally inaccurate as no one is able to access the site!
Not a way to run a reputable company, will not shopp at dillards ever again. Will shop at macy's only from now on,
You should be ashamed of yourselves!

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carol
,
Jun 03, 2016 8:08 am EDT

I have a registration number on my reciept, but your web site will not accetp that as my registration number, and I cannot imagine wher else I can find one, what a messy way to get your customers to participate.

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Alice Keith
,
Jun 03, 2016 8:08 am EDT

The Dilliard's site listed on the receipt indictes nothing of registration for a $2 500 Shopping spree. Very disappointed!

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10:18 am EDT
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Dillard's credit

i am a previous customers, i say previous because after this i stop going their.i been a loyal customer since jan.08 until now 4/15/09.first of all i had a 100.00 dollar credit limit it jumped to 250.00 right.well at the time i had 210.00 in available credit left plus i paid another 15.00 dollars so that should have uped my available credit alittle.so tell me why when i went to make a purchase using my credit they said i only had 68 dollars in credit left.when i never used the 210.00 i had available and they couldn't tell me why i might of had two late payments but when i paid it i always paid more. now how are you going to up someone's credit then take it back.i looked stupid when i went to purchase something and found out i didn't have enough credit when i knew i had over 210.00 dollars in credit. i could have paid it with cash but i had credit at least i thought i did .so if you want to buy perfume for someone special go to victoria's secret the have good perfume to i been shoping their even when i was a dillards customers. at victoria's secret you can get perfume, panties lotion and lingerie.and you won't get no hassle. in you need men's stuff i would go anywhere but dillards.don't play yourself they do have good stuff but it's not worth the hassle and embarressedment.you can just go somewhere else pretty soon businessess will be fighting for customers so you don't have to sell yourself short. in the end they need our business and if you can't find clothes, lingerie, perfume, colgone i'll be their pretty soon get ready freeman interlube is coming.a new era is hear and this is the owner and designer you are talking to .so i want to thank you for this experience, now i know one thing i can do better when it's my turn .trully your ex dillards customer, p.s. your products are high anyway and you got the nerve to clown in fact don't even e-mail me i just wanted to let ya'll know how i feel oh just to let u know the store i went to was not the problem most of the time it's those morrans in the office sitten back and getting all their answers from a book and really don't know what's going on and while we at it pay your employees.they work hard for ya'll and all you can give them is peanuts.that ain't right my friend.some of them work their and still can't afford to shop their that ain't right .so tell me whose getting over who.

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Jack
Donalds, US
Mar 31, 2009 1:49 pm EDT

This is the worst wesite I have ever visited to enter the shopping spree as listed on the receipt. It is obvious that you do not intend to give away the $2500 prize. I still have not figured out how to enter. Isn't it strange that you can get into the complaint screen but not the entry screen. I have lost respect for Dillards. You would have been better off to not have put the entry info on the receipt.

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Nita
,
Jul 10, 2008 11:00 am EDT

I made a purchase at dillards and at the bottom of the receipt, it states: win a $2, 500 shopping spree! To register go to www.DILLARDS.COM/SHOPPINGSPREE no purchase necessary to enter void where prohibited see website for official rules. Registration #: xxxxxxxxxxx register no later than midnight 08/31/2017 cst. When I attempted to access that website, it kept sending me to other websites but I was never able to actually register on the site. This is false advertisement.

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Nita
,
Jul 10, 2008 10:59 am EDT

I made a purchase at Dillards and at the bottom of the receipt, it states: WIN A $2, 500 Shopping Spree! To Register go to www.DILLARDS.COM/SHOPPINGSPREE NO PURCHASE NECESSARY TO ENTER VOID WHERE PROHIBITED SEE WEBSITE FOR OFFICIAL RULES. Registration #: xxxxxxxxxxx REGISTER NO LATER THAN MIDNIGHT 08/31/2017 cst. When I attempted to access that website, it kept sending me to other websites but I was never able to actually register on the site. This is false advertisement.

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3:52 am EDT
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Dillard's scam and cheating

Oh boy, I have a lot to say about Dillard's, I don't even know if I will get it all on here. Where do I start? I work for a Dillard's in Colorado (I will not indicate which one however). The management is terrible! A lot of us call our store manager 'Hitler.' He is a miserable old man that wants to make everyone else miserable too.

And the assistant store manager... she is an upidy little b**ch that looks down on anyone who is not like her. They expect all of their employees to dress extremely nice, but they don't want to pay us enough to buy their clothes. Some of us have bills to pay. Don't get me wrong, they pay isn't as terrible as minimum wage, but we deserve a little more for what we are put through.

All the managers have NO problem putting their employees down and humiliating them in front of customers by telling them what they did wrong. Example: I was in a particular area, and was unable to do a particular thing. I apologized to the customer and another associate helped them. The assistant store manager told me right in front of them 'You don't tell the customer you cant do something!' Um...HELLO! Tell me that, but not in front of customers.

My personal manager: Her employees hate her. I don't think she has a single employee that would be sad if she choked on a piece of candy. She is under some false impression that she has a good management style. LOL! Too funny. She yells at her employees, treats them like crap, puts them down, tries to make them feel stupid if they don't do something perfectly or if they don't know how to do something.

I have even had customers say 'she is kind of a b**ch huh?' Um...YEA! And she just cant let go of things. If you piss her off ONE TIME, even if you apologize because you honestly didn't mean to upset her, she will hold it against you. She sure as hell has done it with me. We are all contemplating finding other jobs and just quitting, leaving her screwed.

Dillard's does not believe their employees are honest. Example: There was an issue with a customer. A mis-communication between stores. A co-worker of mine called customer service to have a manager paged. It was nearing the end of the night and we were all tired. She accidentally asked for our department.

She realized her mistake and we laughed about it. Big oops. A manager came and the disgruntled customer was like 'they were both laughing at me...bla bla bla.' When my co-worker tried to tell her what happened, she just yelled at her. Our managers are the most terrible group of people on the face of this earth.

Back to my manager. She will follow us around, and watch us. I think she does this for most of her shift. And if you try to talk to her about it, she will either yell at you or send you home. She is a terrible person, and an even worse manager...but she doesn't want to face that. She thinks she is never wrong and doesn't realize how much her employees hate her.

I read one of the reports, saying that its 'hitler-style' management. That is so true. The only employees that get treated like humans, are the major suck ups and prissies.

I will be writing the local papers about this issue. But I will probably give more detail. Of course consumers want to know how their favorite department store treats their employees. Just like, a lot of people wont buy stuff made in china because of the slave-like sweat factories.

I think we need to put Dillard's either out of business, or in the hole. It is a terrible company, and the store that I work at has to have the worst management team. If you have any further questions for me, please feel free to ask. I would be happy to answer anything.

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Valerie
Valerie
, US
Oct 27, 2008 6:33 am EDT

Oh boy, I have a lot to say about Dillard's, I don't even know if I will get it all on here. Where do I start? I work for a Dillard's in Colorado (I will not indicate which one however). The management is terrible! A lot of us call our store manager 'Hitler.' He is a miserable old man that wants to make everyone else miserable too.

And the assistant store manager... she is an upidy little b**ch that looks down on anyone who is not like her. They expect all of their employees to dress extremely nice, but they don't want to pay us enough to buy their clothes. Some of us have bills to pay. Don't get me wrong, they pay isn't as terrible as minimum wage, but we deserve a little more for what we are put through.

All the managers have NO problem putting their employees down and humiliating them in front of customers by telling them what they did wrong. Example: I was in a particular area, and was unable to do a particular thing. I apologized to the customer and another associate helped them. The assistant store manager told me right in front of them 'You dont tell the customer you cant do something!' Um... HELLO! Tell me that, but not in front of customers.

My personal manager: Her employees hate her. I don't think she has a single employee that would be sad if she choked on a piece of candy. She is under some false impression that she has a good management style. LOL! Too funny. She yells at her employees, treats them like crap, puts them down, tries to make them feel stupid if they don't do something perfectly or if they don't know how to do something.

I have even had customers say 'she is kind of a b**ch huh?' Um... YEA! And she just cant let go of things. If you piss her off ONE TIME, even if you apologize because you honestly didn't mean to upset her, she will hold it against you. She sure as hell has done it with me. We are all contemplating finding other jobs and just quitting, leaving her screwed.

Dillard's does not believe their employees are honest. Example: There was an issue with a customer. A mis-communication between stores. A co-worker of mine called customer service to have a manager paged. It was nearing the end of the night and we were all tired. She accidentally asked for our department.

She realized her mistake and we laughed about it. Big oops. A manager came and the disgruntled customer was like 'they were both laughing at me... bla bla bla.' When my co-worker tried to tell her what happened, she just yelled at her. Our managers are the most terrible group of people on the face of this earth.

Back to my manager. She will follow us around, and watch us. I think she does this for most of her shift. And if you try to talk to her about it, she will either yell at you or send you home. She is a terrible person, and an even worse manager...but she doesn't want to face that. She thinks she is never wrong and doesn't realize how much her employees hate her.

I read one of the reports, saying that its 'hitler-style' management. That is so true. The only employees that get treated like humans, are the major suck ups and prissies. I will be writing the local papers about this issue. But I will probably give more detail. Of course consumers want to know how their favorite department store treats their employees. Just like, a lot of people wont buy stuff made in china because of the slave-like sweat factories.

I think we need to put Dillard's either out of business, or in the hole. It is a terrible company, and the store that I work at has to have the worst management team. If you have any further questions for me, please feel free to ask. I would be happy to answer anything.

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SusanSan
Gurneee, US
Nov 20, 2009 10:05 pm EST

I will comment about all of the bloggers here with regards to the mistreatment of employees. As a former customer of Dillards (several states, i.e.Arizona, Florida and Texas I will never shop there again. I used to love shopping there, but in the last few years, it became apparent that the managements attititude had changed. Unless you came in dressed to the nines, they trained their employees to totally ignore you. Just an F.Y.I., they are not the only store that is like that. I have shopped in several other stores, and if I see an employee being mistreated, I will never shop there again. Perhaps that is the reason so many of their locations are being closed? I prefer to shop online so I no longer have to deal with snotty management! Good luck to all of the retailers during the upcoming Christmas season and to all spend your money at an establishment that treats their employees and customers with respect ( if you can find one!)

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8:39 pm EST
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Dillard's deceptive pricing

The contests are a total waste of your time. I wouldn't even stress myself out about entering a bogus contest with Dillards. What does tick me off is their deceptive pricing on sale merchandise. They currently have winter clearance at 70% off but that is after marking the merchandise up then applying a markdown price. I had priced a coat that I wanted 1 week ago-it was $129. I was going to wait until it went on sale. Sale ad comes out-I go to buy my coat-It is now marked as original price of $149. Not a whole lot of money but it is the crooked way of cheating their customers that bothers me. I did not buy the coat and am going to look elsewhere because of this practice. Is that $10 worth it to the Dillards family to lose a customer? Must be, this practice has been going on for years.

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3:37 am EST
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Dillard's problem returning merchandise

Tried to return a dress that fell apart at the seams during the first wash. I followed the directions on the tag. It said that the dress was machine washable. I had the cut-off tags and the receipt, which indicated that I had purchased the dress only a week or so before. But the Dillard's manager would not listen to me. All she kept saying was "I can't resell that." Really? You think I don't know that? That wasn't the point. I wanted my money back for a garment that should have lasted longer than just one wash. I didn't even get store credit. I've had problems with garments falling apart, shrinking too much in the wash, color fading too much, etc that I've purchased at other stores, such as Wal-Mart and Victoria's Secret, and I have had no problems returning them as long as I had the receipt. So beware, if something happens to an item you buy from Dillard's, you may not be able to return it.

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Mom4rmArkansas
rogers, US
Apr 23, 2010 2:08 am EDT

Maybe they are just following their policy. Walmart has a more lay back policy if you have not figured yet.

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4:00 pm EST
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Dillard's - return policy

My sister and I purchased about $900 of merchandise from Dillard's the Saturday following Xmas, $300 of which from was purchased from the lingerie department. The following Saturday I returned to the store to return a "yoga outfit" consisting of a top and pants. I was told by the cashier that the top could not be returned because the tag was missing. I did...

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6:34 pm EDT

Dillard's rude workers

I was walking in the mall, with my neices and nephews, when these two young men, who were wearing Dillards t-shirts and pushing a rack of clothes around in between the Dillards store.

One of the men started making fun of a heavy set young lady, and raging on her awfly. then a "hot" young woman walked by them and they began saying rude remarks about her as well. I called to complain, and they kept me on hold for 22 minutes, and the person I finally spoke to claimed that she was in charge and would do something about it. suffice it to say that a few weeks later I was back at the same mall and these to rotton eggs were at it again, I asked my neice who worked at the neighboring store if these males were allways like this. she said yes. and that she and her co-workers do not like them either,

I guess it is alright to be rude crude and unacceptable.

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Rae
,
Nov 22, 2008 11:08 pm EST

I am employed at that Dillards store and I know who these young men are. You are right about it all. They are useless, lazy, disrespectful and personally, I cannot believe that they continue to be employed at Dillards. It is the mystery of the century why some of the dock workers, which is what they are, get away with this. They make snide remarks about me and others when we have come in through the employee's entrance. They whine and hide when somebody calls them for assistance. I assure you that ONLY the women who work in the dock do their jobs well, show courtesy and respect to others. I enjoy working with those women. They care about Dillards and strive to maintain the store's reputation for excellence. But those young men you speak of...they are a joke.

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2:24 am EDT

Dillard's terrible place to work

Everyone that works for Dillard's where I live seems to be miserable. The longer I worked there, the more I could see how crooked the people in upper management are. I actually felt a sense of relief when I was "let go". As soon as word got around that I was thinking about leaving, I was out of a job. The manager at this particular store seems to be very vindictive . The pay is horrible considering what they expect out of you. Now, I actually have time to find a new job. If you're considering working for Dillard's, pay attention to the horror stories. They are true!

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shades1891
, US
Apr 08, 2010 8:42 am EDT

I totally agree with the comments that have been made. Dillards is nothing but a warm body factory. The management at the Beachwood store are nothing more than children.
The GM made it very clear, he wants no one over the age of 50 working in the store. Where are they going next, to preschool to get them?
You bust your backside and then get money taken away. And what "sales" are there? Unless it goes to 50 to 70% off, the clients buy it, bring it back and buy it again at the sale price and the full price goes against the associate. And for God's sake don't forget to ask them to open a credit app. This company has absolutely no managerial skills or intelligence about what running a business is. I was told by another associate that I was to never talk to my GM or any other manger about problems on the floor. Go figure.
This is what they have instilled.
I was a business owner for 30 years and relocated. I could go through that store in one hour and get rid of the dead meat, because most of it sits in the corporate offices drinking coffee from Starbucks and shoving food in their faces.

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jtaylor03
Titusville, US
Jan 17, 2010 2:58 pm EST

i work for dillards in florida and i am in the same boat you guys are in i hate it every day its the same thing credit apps credit apps credit apps and then there is the quota its rediculos im stressed every time i look at it and the more you make the higher the quota..and the customers dont care they want to buy and go and then return two days later..im just doing my time then im gone i cant wait

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Oct 15, 2008 4:01 pm EDT

I worked at Dillard's in Utah and trust me it isn't just the people in upper management it's also Dillard's. Every Dillard's is the same, they don't take care of their employees. For those who have Dillard's as their careers, I honestly have no idea how they do it. You're just riding the money rollercoaster. Pay raise, pay cut, pay raise, pay cut..fired. How do they expect you to live like that? All that matters is your sales numbers. It doesn't matter to them if economy is bad and you don't get any sales for three hours, you will get that pay cut. Managers will tell you not to blame it on economy and that if you work hard enough you'll get your sales but they don't realize you can't get the sales without the shoppers. That's easy for them to say because they aren't the ones standing on the sales floor fighting five other employees for sales. Did I mention about the outrageous hours? You might get an open to close shift here and there which is ten hours of standing, a random thursday off, and you must kiss your weekends goodbye. So if you want a job with Dillard's make a note to yourself that you will suffer and no matter how hard you work, you won't see the money you feel you deserve for your hard work. They sure do expect a whole lot out of you when really you aren't payed to clean up and do extra work, you're payed for your sales.

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icepick
,
Oct 07, 2008 4:03 pm EDT

I agree with you, not very employee friendly. Their pay raise policy sucks, it invites employees to go against each other if they are in the same department. Very weak store management at Arrowhead in Arizona. If you enjoy working with back stabbing women, Dillards is the place.

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Stacie
,
Sep 30, 2008 8:18 pm EDT

Hang in there Georgia. College-Station, Texas stores are the bottom of the snake pit. Proud of you for being "let-go". That shows your class. The gutter ### managers will get shifted to another store to start all over again with a new audience. They will sink into their pit of rotten garbage, like they are!

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12:24 pm EDT

Dillard's flagrant actions of colege-station store manager

We have become convinced that dealing openly and directly with the facts about this store manager is a matter of urgency for us all. The intellectual difference between right and wrong does not bring on the emotional sirens and flashing blue lights for her that it does for the rest of us. Without the slightest bit of blip of guilt or remorse this person continues to destroy human lives. But not to care at all about the effects of her actions on employees .

Conscience is our omniscient taskmaster, setting the rules for actions and meting out emotional punishments when we break the rules. This person does not have a conscience. The ability to reason or act as a normal human being is beyond anything she has ever shown in College-Station, Texas. We truly believe she has an empty hole in her psyche, where there should be the most evolved of all humanizing function. She is not an ordinary bully. She is a sociopath with the blood lust, and opportunity to destroy with intimidation all of us at Dillard's in College-Station, Texas. She falls into sulky and rageful moods we can not begin to understand. She has ensconce herself in a niche where she has control over a group of people and attempts to ruin employees and simply steamroll over groups who are dependent, helpless and vulnerable. This satisfies her desire for power. Other times she will pursue you with a cold calculating passion that tolerates none of the moral code of conduct associated with being a conscience human being.

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abba12345
houston, US
Nov 28, 2010 10:21 pm EST

You think she was awful, the new store manager is even worse. How she gets away with not following directives, firing ten people in a week- but keeping the ones that don't even know how to do markdowns/steal from the company- I will never understand.

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marina
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Nov 30, 2008 9:19 pm EST

look like all managers same.

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Jane Long
,
Sep 30, 2008 6:35 pm EDT

I also worked at the Dillard's store in College-Station. The above information is so true at this store. Many, many people have left due to the harsh treatment by this store manager. I worked in the junior department for approximately a year. This last year of going to A&M and dealing with this persons raging fits was too much for me . When I graduate in December O8, I have made a commitment to go back and see her disgusting red face. And say: "Howdy, remember me" "I no longer have to see your "Grubby" and "Disgusting Face" "Your "Growl" don't work No-more. Long live the Texas A&M Aggies!

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7:01 pm EDT

Dillard's store appearance

I just bought $200 worth of clothes from the Dillards Discount Basement in St. Louis (Northwest Plaza). The store boasts of a no return/exchange policy on the door. Not a problem. While shopping in the store, I noticed an odd smell of what I thought was humidity, or bad smell. I later talked to the store employee and complained, he stated it was mold. Well I shopped for about 45 minutes, before my allergies kicked in and I could take it no longer. I took my purchase home and within minutes of taking them out of the bag, low and behold, the mold smell came home with me. I was LIVID! Guess I didn't think that the smell would be in the clothes. Makes you wonder how long the clothes have been on the rack and doesn't someone smell that awful smell? So not only do I have to send my new clothes to the cleaners and I cannot get a refund for my clothes reeked with stench. I am still seething! I just wanted to pass the word along.

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BettyDo
Lakeland, US
Sep 15, 2011 12:29 am EDT

I'm glad you posted your experience. I had the same thing happen to me in the store in Lakeland, Fl. I got twelve pieces of clothes at Dillards and when I got home I tried them all on and I noticed a mold smell but didn't think to much about it and I hung them on a rack by my door. Everytime I walked past them I got a smell of them and soon I had a headach that I thought would kill me so I got in the shower in the middled of the night, needless to say I returned all of my clothes and asked if they had anyone complain about mold smell in the clothes and the cashier said no, but when the roof leaks it smells like mold in here. I could tell that she was not telling the truth as she had that funny look in her face. I have never felt so sick in my life from trying on new clothes! So I ordered four bloused from Dillards online to see if they were okay, welll...they smell so much like vitamin A and dye I can't wear them! NO MORE DILLARDS for Me! Betty

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1:53 pm EDT
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Dillard's can't reach website

When I type in the web address it takes me to a site to choose different categories. Your suppose to be able to enter a Shopping Spree Contest & should be able to enter till Aug 31st. I have been trying since 7-25 to get the site.

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davismd
Goodlettsville, US
Dec 23, 2009 12:09 pm EST

The form asks your registration number, it does not explain how you get this number!

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FAITHFUL CUSTOMER
High Point, US
Nov 08, 2009 9:56 pm EST

I brought a red belt form Dillards .I left out the store for 7 minutes tops found a cheaper belt and the color i needed and i couldn't return it by me in such of a rush i can't even wear the belt . At the same time the casier didn't say a word about final sale . THE BELT WAS 20.00 I WANT MY MONEY BACK . THANKS

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sha nay nay
Philadelphia, US
Oct 26, 2009 10:46 pm EDT

the dillard's web site stinks

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William Rohleder
Overland Park, US
Sep 14, 2009 5:02 pm EDT

My regester receipt shows that I can enter the $2500 shopping spree anytime between now and 11/29/2009. I have tried without success, so I am now wondering how do you enter. I would hope that I receive a reply from you regasrding this matter.

Wm. J Rohleder
Dillard's Card #7682

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Nyla
Chesapeake, US
Aug 03, 2009 12:47 am EDT

Why am I having such a difficult time entering the Shopping Spree?
Is there a problem with the website? Has the contest been discontinued for some reason? I have attempted to enter several times now.

If you no longer sponsor this contest, please inform the public so that we will no longer waste our time.
Thank you.
Mae

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uh-huh
Tucson, US
May 26, 2009 8:09 pm EDT

I have never had a problem finding the website, maybe it's the search engine being used. I always use google and it takes me straight to the registration site. Hope this info helps.

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uh-huh
Tucson, US
May 26, 2009 8:07 pm EDT

I have never had trouble getting to the website for the $2500 shopping spree, I'm surprised others have not been able to get on. Maybe it's the search engine, I always look from google and it takes me right to the registration site. Hope this info helps.

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karen
Edwardsville, US
May 17, 2009 4:58 pm EDT

How can you register for the shopping spree if you can't get to the page..typical so dillards! karen

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Beverly Christian
Williamsburg, US
Apr 27, 2009 9:26 am EDT

I have not had a problems with you merchandise or services.
Thank you

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Dasrlene Westbrock
Valrico, US
Apr 18, 2009 6:58 pm EDT

Add my name to the list as well. What good is a site to register to win if it doesn't work ! What's up with that? Your contest site takes me to compaints.

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8:25 pm EDT

Dillard's problematic return

I purchased a queen comforter and small throw rug approx. 11 days ago; after careful consideration, I decided to return both items. After pulling out my receipt, I told the sales associate that I would like to return the items because I changed my mind. She scanned the POP tag and looked at my receipt- She then proceeded to tell me that I couldn't return the items because they had already been returned. "How is that possible? The items are right here. Please call your manager, " I asked her.
The manager came over and said that it could be done, but we would have to go to customer service. Again, the three employees kept stating that it had been returned yesterday at the Penn Square store (where I originally purchased the items).
At this point I started to feel as if I had done something wrong, and they still did not want to give me cash back ( I had paid by check that had already cleared my bank); they were going to give me a store credit.I told them no way- I want my money back.
Finally, they refunded my $123; the bedding manager did ask me "Are you sure you didn't try to return these things at Penn Square yesterday?" I was appalled! I hadn't even been to the Penn store since my purchase! What was he getting at? Why would I still have the items if I had returned them?
Finally, I collected my cash and told the customer service lady thank you, which I had to say THREE times before she acknowledged me. Also, they didn't give me back my old receipt or my refund receipt - which they have always done!
Needless to say, I felt like I had done something wrong- like I was a criminal. I was just waiting for the police to arrest me as I left the store.
I shop there a lot, but I honestly don't know if I want to go back.

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2:20 pm EDT
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Dillard's - do not work there

Ok, all you need is a warning to NOT WORK THERE. seriously you don't wanna go thru the things other I, my friends, and other employee's have with this so called company. Here are some reasons... ***They have a very unreasonable "Sales Per Hour" They pull this sales goal from the air... seriously... If you do not achieve this goal your pay will be...

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11:31 am EDT

Dillard's fraud and scam

The contest rules clearly state there is no purchase required to enter. However, one of the REQUIRED items one must fill out, whether entering via computer or by mail, is a registration #. Now, since I have not made a purchase, I do not, obviously, have a registration #. I notice when reading others' complaints about this contest, that their registration numbers from their receipts do not allow them to complete their on-line registration for the contest, in any case. I do believe Dumb and Dumber, and Dumbest must run this company and the shopping spree is just a microcosmic example of everything that is wrong with this company. Never shopping there again!

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8:17 pm EDT

Dillard's sister fired

My sister was fired 4 days ago for not making her sales quota in children shoes. This store is overpriced for the area it is in. No one can afford to shop there so no sales are to be found. She asked to be transferred to another department but they would not do it. She was the first group of employees to be hired at this location when the store opened. They fired 6 others for the same thing. Good employees but a family of rich people over in Arkansas who don't care.Shame on you Dillard family.

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Sonya McGruder
,
Apr 01, 2007 12:00 am EDT

I've tried numerous times and am unable to access the website printed on the receipt that allows you to register for the shopping spree. I'm very disappointed.

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JENISE WRIGHT
Wilmington, US
Sep 04, 2009 8:59 pm EDT

Just one good thing came out of dillards is Mr.Kendricks his a smart man and I learned a lot about retail from him.

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JENISE WRIGHT
Wilmington, US
Sep 04, 2009 8:55 pm EDT

I use to work at the dillards in wilmington nc, now I DRIVE BY THERE IT LOOKS LIKE A GHOST TOWN,
NOW I WORK AT BELK, NEVER, NEVER HAD PAY CUT. ONE MORE CUT FROM DILLARDS SOUP LINE NEXT. GOOD THING I HAVE A HUSBAND.

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Markie Rogers
,
Aug 11, 2008 5:26 pm EDT

I have been a Dillards customer, but right now I am furious. It is August 11 and Dillards has only a few items on sale at 50% off. Most other stores have their summer merchandise on sale @ 75% off. I agree that Dillards is overpriced to begin with, and the fact that they hold on to their summer merchandise seems to be just pure GREED!

School starts here next week and nobody will be going on any summer vacations so nobody will need any of their summer clothes or shoes. Their parking lot was practically empty when I drove up. If they can't sell their merchandise at a decent price when people need them I hope they never sell it.

I wanted a simple sun dress for my vacation. I can't wear sundresses to work, so I would only get to wear it on my vacation once, maybe twice this year so I certainly was not going to pay any more than 75% off for a dress that I could wear once. It will be out of style next year.

Mr. Dillard, You are a greedy old man

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Cayguide
, KY
Mar 22, 2008 10:42 pm EDT

SOMEONE REALLY NEEDS TO LOOK INTO THIS GIRLS SITUATION... JUSTIFIED? BANNED FROM DILLARD'S FOR LIFE BECAUSE OF EARLIER JUVENILE INCIDENT? ONE COULD LOOK @ HER SALES IN THE DENIM DEPT AND SINCE SHE HAD BEEN THERE THOSE SALES WERE UP... BUT, OF COURSE WE WANT MORE DEAD BEAT EMPLOYEES THAN THAT, I GUESS...

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Sharon Trent
,
Apr 02, 2007 7:12 am EDT

$2500 shopping spree - there is nowhere to register for the online shopping spree... I receive an error message each time... I have tried numerous times and different ways to register... this is a terrible thing to do to customers!

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10:52 pm EDT
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Dillard's firing!

If one is employed by Dillard's by the name of Tamika and gets fired for something she did @ Dillard's back when she was 16 and supp9sedly banned for life... from the store..she shoplifted a shirt when she was younger and stupid, and now she is in early 20's... and was very good sales girl... black girl... can she be fired for that being brought up now...?... her background ck for the job come out clean...?... I think this is wrong and the Mgmt needs to be questioned of their understanding of the Law...

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Zombiwoof
, US
Mar 18, 2009 11:04 am EDT

If you were asked in your application or interview if you had ever stolen anything, and you claimed that you hadn't - then yes - you can be fired at any time - for cause.

And the employer would be correct in disputing your unemployment claim as well.

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haley
carlsbad, US
Mar 18, 2009 11:00 am EDT

Yup !
I worked at that dillards back then when I was in college, and Duane is his name he sure did throw a stapler at an employee and his little side kicks assistant mangers are no better, The are all unprofessional and they all talk about there employees and as soon as omeone gets fired or quits they laugh and say such rude remarks about them. It's I know I said how unprofessional the managers were and boy I heard it they callled me in the office and said I was talking down to the managers and they would not tolerate it in the place of business but wait you guys can assault people and say rude remarks about your employees and no one can say anything back. I remember I told that pshyco assistant manager Red hair Mary Hoofart off she is weak minded and finds fun in trying to humiliate staff until someone tells her off then she shakes like crazy cause she doesn't know what to say. And its true if you purchase something with a wrong price its called suspious but wait managers don't even ring up there merchandise they just take it to there back office and hide it and put it in a bag and walk out of the store, I remember seeing family members of managers shopping all day and they kept putting stuff in the back office and the rules are if the family member lives with you then you can purchase it with your discount. well all these grown ### men and women don't have 2 0r 3 40 year old women and men living int he same home but oh I forgot they can do that. DILLARDS ARROWHEAD DON"T SHOP THERE... Go to Macys instead.

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haley
carlsbad, US
Mar 18, 2009 10:48 am EDT

Dillards holds grudges against minorities look at there managment scale, If your not white you can not be a manager, even other manager that were of color look they did not last long they found a way to get rid of them. Especially arrowhead mall in glendale, az. this store is racist and discriminates on there employees. even customers can get questioned as they walk out of a store because they assum they are stealing. Employees are treated worse if they make a mistake and charge someone wrong, you get the boot no if and or buts, your out of there and they will find a way to fit it into there rules . My friend was let go because she bought pants that had wrong prices on them and because she bought the items she got fired how stupid is that ! Your company labels merchandise and tickets merchandise to sell at sale prices and if an employee bys it be careful your job is on the line. And when customers come in with reticketed merchandise you can sell it to them because it not there fault even though they pulled the ticket off other merchandise and placed it on theres and managers tell you don't argue just ring it up it's a sale. I am so glad dillards has lawsuits against them, OH! even the store manager at arrowhead has a pending assault on him from a dillards employee...

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12:00 am EST
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Dillard's - dillards and the way they treat their employees 2!

I have been an employee at Dillards in kenner for a very long time. As an employee upper management has to be the worst i've ever seen, they treat as if you are ### on the bottom of their shoes. As an example our ops manager Olie, is a very rude, and obnoxious person. He feels that because of his position in our line of work that we are inferior to him...

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12:00 am EST

Dillard's paycuts

Dilards punishes their employees if the economy is bad. People are not shopping as much and its the employees that receive paycuts because of a thing called sales per hour. How are we supposed to sell if no one is consuming? Either we feed our kids or pay our rent, we cant do both working for this company. I had to give up my home because of dillards paycuts. This is shameful and hurtful. And i am one amongst plenty who is suffering from this. Dismayed soon to be ex-employee.

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sandy
,
Aug 04, 2008 12:30 pm EDT

attitude towards Complaint Agree

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sandy
,
Aug 04, 2008 12:13 pm EDT

Very Very bad company to work for. Mad House. Don't shop or work there

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Lois
,
Jul 24, 2008 10:18 pm EDT

This complaint is several months old but is still being heard around Dillard's stores. Employee morale is extremely low due largely to the combined effect of this policy: 1st management sets unrealistic sales goals, then they don't do the advertising necessary to bring in the shoppers, next they have such bad air conditioning that here in Florida shoppers constantly complain that it's too hot to try clothes on, and finally this "survival of the sneakiest" has resulted in such bad blood among salespeople over customers being "stolen" from each other that employees' nerves are just ragged. When you go in to shop now employees aren't the least shy about asking if you know of any available jobs... that's pretty sad!

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12:00 am EST

Dillard's scam and cheating!

Tried to enter their on-line contest with the site printed on my receipt - not dillards at all! It is some survey company that went on and on - page after page offering promotions for other companies! I kept clicking "no" and finally the site instructed me to click "yes" to at least one item, so I disconnected. I am truly surprised that Dillards would involve themselves in something so deceptive and misleading. I am very disappointed in Dillards!

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Donna K Warkentin
,
May 18, 2007 12:00 am EDT

I did find the website for registering for the $2500 shopping spree, but after entering all the information, it came back that I had an invalid registration number. I know I had entered it correctly, so I tried another receipt with a different registration number going through the whole process again, and it also came back as being invalid. I am so disgusted at this point, that I am quitting with trying to get a valid registration. To get to the registration form, I had to put the WWW.DILLARDS.COM/SHOPPING SPREE in the address line and all in caps for it to work. For all the good it did me!

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12:00 am EST

Dillard's treatment from personal

I have been a employee at Dillards in the Esplanade Mall for a few years, i feel that our personal department is very uncaring, and treats employee's like crap. Over the past few months the turnover has been very large, our personal manager walks around and looks down on her employees', and also the operation manger thinks that he is God. I'm sure that when Macy's opens 95% of the employees will be gone, including myself. There is no care or compassion for their employees or their families. In addition to not being appreciated and treated like crap Dillards is a very nice company to work for, its just the personal, store manager, and operations manager who makes it very hard to work in their envoirment. Can someone advise them that they do not own Dillards and that they are employees just like the rest of us, and can be replaced just as us.

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upset employee
Jacksonville, US
May 18, 2009 8:27 pm EDT

I have to agree. I worked at the Dillard's St. John's Town Center in Jacksonville, FL and it was the worst experience I have endured from a Department Store. First, let’s start with the Executive Management from the store. Wow! what a bunch of unprofessional group of men up there! They alleged that employees do things that they do not actually do. Obviously, they do not follow proper procedure for determining an employee’s guilt or innocence. They continually lie about employee’s performance and push unrealistic advancement opportunities with the company. They also do not recognize how hard employees work and what they go thru in order to perform to companies standards.

I am so disappointed that Dillard’s has become so unprofessional and so misleading to the work force. I really hope that they change this and address this issue with store management.

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Mary Gonzalez
,
Dec 30, 2007 7:24 pm EST

I have been working for Dillards in San Antonio Tx North Star Mall for a very long time. Most people may think that this is a reputable company to work for. But contrary to this prestigiousness. The Management is unbalievably unproffessional. On numerous occasions a manager has been bold enough to call us mediocre. I have to say that recenlty I feel as if working here has driven me to the point of depression and my stress levels have never been this high.It drove me see a doctor, and even at that they called me at home to see if I was really feeeling ill. They have NO compassion for me as a person. I dont feel they are fair in many ways. I am one their employees who has good work ethic, I love what I do, But they make it vey hard to want to work there anymore. It seems as if people are conststly getting accused of doing their job wrong. There is always , a lot of favoriteism and politics going around.Despite all this, I think that is one of the main reasons people dont last. I have seen many people come and go. I refuse to be a part of such a unfair practice. I know that they take advantage of the employess who need their jobs, the most . Single parents. People with children to feed and a mortgage. They take complete advantage of these individuals. as is working retail was'nt hard enough.We have many side duties. Such as Inventory, and the hours for this is unrealistic. So if you are thinking of joining the dillards team. Think again. Be prepared to not having a life.I refuse to work here anymore, I know that there is a better opportunity out there for me.With a company that apprecaites a hard worker, with respect and loyalty!

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Mary York
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Dec 30, 2007 4:54 pm EST

I am a customer at Dillards at Augusta Mall in Augusta ,Georgia. i have seen the abuse that the employees are getting from head manager of store. It makes me feel uncomfortable to shop due to the tension from the employees.

Sad to see people treated like they are dirt on the ground.

will be taking my money elsewhere.

Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

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Dillard's contacts

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