Menu
Dillard's Customer Service Phone, Email, Contacts

Dillard's
reviews & complaints

www.dillards.com
www.dillards.com

Learn how the rating is calculated

1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Dillard's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Dillard's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dillard's reviews & complaints 250

Filter reviews by rating
5
7 reviews
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest Dillard's reviews & complaints

ComplaintsBoard
J
2:45 am EST

Dillard's no way to return

This store is the worst ever! Do not shop there and do not believe positive reviews which are probably written by their managers which are pure liars.
Ordered a pair of shoes and when I received them I realized shoes were way too small. Tried to return them but Dillard's did everything not to accept the shoes back. They lied and said that they don't accept returns, another rep said that my shoes were on final sale, third one said I was a liar and etc. These people gave me a hard time and I only wasted my precious time! What a bunch of scammers and liars! They should be out of business!

Read full review of Dillard's
Hide full review
ComplaintsBoard
D
3:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dillard's roundtree & yorke v-neck t-shirts

I purchase 4 3 packs of roundtree & york t-shirts v-neck style unfortunately there are 2 crew neck t-shirts in the bag. All of the bags were closed and never opened. What do i do? apparently dillards will not return these t-shirts since one (v-neck) has been worn. I feel like buying another package & sticking the unworn crew in it but i am not that type of person. Hopefully roundtree & yorke will send me 2 new v-necks in size large tall man shirts. We shall see...

Read full review of Dillard's
Hide full review
ComplaintsBoard
T
10:10 am EDT

Dillard's employee benefits

My dad is a sales associate at Dillard's and we had the worst experience with Dillard's insurance. I was initially added to the health insurance, but then I got another job which allowed me to have insurance through the job. We have been attempting to get myself off of the Dillard's Insurance for the past 3 months and each time they have some kind of excuse to not get me off of it.

First they requested that I fax a copy of my insurance, which I did. Then they said, it doesn't have the effective date on it so we need you to send paperwork mentioning the effective date. I sent that too to the email address they provided assuming that it should be sufficient to get my name off of the insurance, but NOOOOOOO.

They kept charging him for another month and at this point we are paying for two health insurance. Then I call them back and a really nice guy helped me out and confirmed that I am definitely off of the insurance now, but it will not be effective till August 1st.

Okay fine! We will pay double insurance for another month. Then August comes along and we are STILL getting charged through Dillard's. Like, is this a joke?

So we call them back again and they say that my name is misspelled that's why they have not been able to take me off of the insurance. How are you NOW telling me all this stuff and how come the "nice guy" confirmed that I am off of the insurance?

On top of that, they say that they sent emails to my dad's Dillard's email address. If I send you my insurance copy through my email address after we have spoken on the phone and you realize that my name didn't match with the name you had on file, how come you just didn't hit "reply" to my email? Now they want a copy of my social security with my name on it to confirm that it IS me. Like EXCUSES AFTER EXCUSES and not just that it's the amount of disrespect and prejudice that we had to endure.

All the people we have talked to were absolutely disrespectful just because my dad doesn't speak English well and immediately has a dismissing attitude. They were literally the worst and made my dad feel incompetent just because he is not fluent in English, even though he has been with this company for years now. it's such a shame that they belittle their employees so much. I know some of you guys have financial needs to be part of this company and so does my dad, but don't ever engage with this company more than you ever need to. They will drain you of everything, your self-respect too.

Read full review of Dillard's
Hide full review
ComplaintsBoard
N
5:35 am EDT

Dillard's impossible to return

I received my order but it was incorrect so I contacted Dillard's customer care and asked if it was possible to get a replacement and they said no. Then I said that I want to get a refund and asked for a return address, but they claimed they do not accept returns and do not give refunds.
They did admit they sent me the wrong order but refused to do anything about that and that is what makes me mad. No reputable company would do such a thing!
So people, better stay away. These people do not respect their customers.

Read full review of Dillard's
Hide full review
ComplaintsBoard
R
7:18 am EST

Dillard's harassment of employees

This store has the worst management from a customers view, I only shop her due to one lovely lady in cosmetics but she knows the whole store up and down shes been there a while now and everytime i go in she is having to constantly book for new events they have or call customers to make her sales goal or ask for credit cards when i already have a dillards card but they way they treat her im seriously thinking about closing my dillards account and going elsewhere the only reason im shop at arbor place is because of her.
her manager hovers over then interupts when she talking to clients shes done this to me. when there is a problem you call upper management they wont come downstairs this place is horrible! SHEs the best thing that has ever happened to that cosmetics dept i know she has a good customer base because im one of them i call to make sure she is there before i even step foot in that hellhole I feel so bad for them. something needs to be done with this store the turnaround is so high i see new faces everytime i go in, i believe she is one of the original employees in cosmetics she so knowledgable about every line heck the whole store and this is the only reason i shop her WHEN SHE LEAVES I LEAVE! AND ALL MY MONEY I SPEND THERE! WHICH IS OVER 1K A MONTH. iTS SO BAD THE STORE MANAGER KNOWS ME BY NAME. THIS CONTINUES I WILL NOT SUPPORT THIS STORE ANYMORE!

Read full review of Dillard's
Hide full review
ComplaintsBoard
R
12:51 pm EST

Dillard's harassing and bashing employees

I want to know who I need to contact about reporting a store manager (Mike Meyers). Contacting the HR department is no use because they send you directly to the district manager who, either takes too long to contact you or never contacts you at all. Thank you for the information.

Read full review of Dillard's
Hide full review
ComplaintsBoard
R
6:23 am EDT

Dillard's bcbg shoes heels

I purchased two beautiful pair of heels at Dillards in February. One black for my everyday wear and one in cream. I wear my black heels at least 4 times a week. About 1 month ago I noticed that the right heel cap was starting to wear. Within one week of noticing that the nail head starting coming through and the heel began to shorten. I paid $120.00 for each pair, so this type of quality is unacceptable.

Read full review of Dillard's
Hide full review
ComplaintsBoard
M
9:02 pm EDT

Dillard's not correcting their error

I treated myself to a michael kors large (8.5 x 4.5) wallet that had coin purse and room for my iphone 6 and paid 68.60 for clemintine color as it was only color on discount and i didn't mind as good deal. I received the correct color, but received the small wallet (6.5 x 4) with no coin purse and only holds iphone 5. Dillards tonight said "sorry as we are now out and offered no solution. Of course they were out, but the wallet was available when i ordered it! Dillards should have offered a different colored wallet at the same discounted price, but they refused and only offered to try to find the wallet i originally ordered in a store even though it was a clearance wallet and most likely won't find. They should have offered me the wallet i ordered and matched the price, but they refused. Again, dillards put the correct item number on invoice and i have proof from my printout, but they sent the wrong wallet and it was for a special occasion (As it is a wristlet), but dillards won't do anything.Last time i will ever order from dillards!

Read full review of Dillard's and 1 comment
Hide full review
1 comment
Add a comment
P
P
Phyllis
,
Sep 28, 2008 6:52 pm EDT

The sales person put a proof of purchase sticker on top of the registration #, and I'm having trouble reading the number. Anything I've tried has not worked. What a bummer! I really like shopping at Dillards.

ComplaintsBoard
M
6:41 pm EDT

Dillard's poor customer relations

Today we decided to shop at Dillard's at Eastgate, near Cincinnati. There were two purses on sale at Dillard's, same purse as my wife purchased two months ago at full price. However, the prices marked were different. I went and saw the sales manager and she informed me that we were correct and both would be sold to us at the lower price. My wife and I looked around and picked out additional items and when we went to pay, we were told the prices would be different because the original prices were different according to the Store Manager. When it was discovered that the original prices were indeed the same, he informed us that it did not matter what the sales manager told us, he would not approve the same price. Accordingly, I informed him we would never shop at Dillard's again since they will not honor what we were told (Difference if $25 on a COACH purse, is not much). What shocked me is that he told us he did not care if we never came back and Dillard's did not want our business. So much for Dillard's. Maycy's and Nordstrom here we come!

Read full review of Dillard's
Hide full review
ComplaintsBoard
T
4:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's unfairness & inconsistency

Store location: Sanford FL #0224, this is a copy/paste of a formalized complaint

Issues
The business manager plays personal favorites with various associates. Two younger females in particular has the latitude to wear unpurchased inventory (shoes) while on the clock for the entire shift. Because there are 3 young females, I would like to make clear that it is not the one that is the shortest of the 3 which has dark hair. This creates a problem because the shoe becomes unavailable should a salesperson needs that specific shoe and size, as well as against store policies. Those two associates are easily identified and simple zooming in on the camera readily identities the associates. Their activity is notorious but no one will say anything because of reprisal.
The environment is not one of fairness; therefore, disclosing mentioned problem #1 to upper management is futile and great discomfort going to upper management being a new employee to the store because the business manager appeared well-liked.
Noticeable inconsistency in treatment of employees. The problem first began when the business manager assumed wrongly that I had something to do with a customer making a complaint against her. The business manager wrongly assumed that there were some type of close affiliation with the customer and myself, and as a result, I was treated differently before I could fully understand everything that I needed to do within the department. I still DID NOT UNDERSTAND…..WILL DISCUSS FURTHER.
The business manager is passive-aggressive and can not readily tell employees that needs to be babied verses spoken directly to. It takes 45 seconds to 2 minutes to communicate to the staff concerning something. Doing so, creates a sense of UNITY as well as room to ask questions immediately. The staff is penalized should the day be too busy and not read a long-winded email because SPH is truly most important. It causes the associate to look like they are not doing their part; yet, the store manager is a perfect example of sending emails that can be quickly read, that are direct, and direct to the point. Sales are sales and never should one person supporting the department/team ever be left with the impression that they are too worthless for verbal communication (should the business manager and employee be at work simultaneously). Example: If I check my email at 10 am and something new is sent at 3 pm that effects my tasks or information that I need to know, then I am asked, "DID I NOT READ MY EMAIL?" I honestly have to pause because it takes time to generate emails. If I am not on shift the next day, then, the issue is compounded. So, early morning on the third day, it is irritating being asked if I read an email that was sent just before me leaving for the day when I was here when it was sent and could have done the task if known about it.
Training inconsistency is a problem. Most training comes from the store associates. So after I learned it one way, I was told by the business manager to do it another way. The business manager method is what I choose to stick with. Immediately, I was forced to send documentation via email for clarity. I still am yet to receive clarity on all matters that I requested information on. In addition, I was told first that everyone had stock hours, and then only one person in the stock room at a time, and then, just be sure to do the stock before you (me) go home. It changed from all of that to there being times where there were more than one person in the stock room at the same time putting up stock to being told to put up inventory before the business manager go home at 6 pm, rather than myself at 9:15 pm. Then, I usually given stock hours during the business times of the day (11am to 2pm), which results in potential sales lost. SO I HAD TO LEARN TO WORK SMARTER while respecting ethical sales practices and conflicts in communication.
Helping with clearance items were something that all associates were told to help with. We were all given racks/sizes to ensure were kept up to Dillard’s standards. As the sales continued, we were given specific hours that we just brought out more inventories and tidied the racks/floor. The problem with this is that I had to fill in for others that weren’t made to pull their load. They were left on the floor to sale, while, when it was my opportunity-time to sale, I was asked several times on multiple days to fix/condense shoes that another associate during their time slot should have done. AGAIN, THIS INTERFERED WITH MY SALES. I complied as usual without saying anything that suggest negativity.
NEXT, I was asked to come in early because she was having staffing issues. My shift was to end at 6 pm. At 4:30 pm, she told Lina who was supposed to leave at 5pm to stay to 6pm and had Mary come over from the kids department. Al was at lunch, and two other associates (which one included me) were there to cover the department. The sales that day were extremely slow. So, from 5 pm to 6 pm, I competed with two additional sales persons that should not have been there which affected my SPH as well as felt insulted for being asked to come in early to help the business manager out. When I told the business manager that I am more than able to cover Al’s lunch, she looked at Lina, then Lina looked at her, and they both smirked and laughed. The business manager didn’t say a word to me as if I wasn’t even there and acted as if I never made a comment to her. I personally have closed before with only one associate. It became obvious that the business manager had some type of confidence issue within her sale's staff (me) despite my numbers indicating that I can sell as well as sell being new to the department.
Various times, I ask my business manager questions. The answerer is that I will get back with you or some airy-ness like I am speaking a foreign language. As a result, I ask Al, Jimmy, Joan, Yolanda, or continue to go clue-less.
I was not told what all the reports/postings on the back-board were and how does it pertains to my performance/success. We discuss it briefly in training at the Florida Mall, after many da:ys of being clueless in the department. I noticed on September 18, 2014, the business manager spending lots of time with two new hires going over things on the board and explaining in greater detail within the stock room things that I still didn't even know. I like to thank Al and Jimmy, because, if it wasn’t for them, I would still be lost within the stock room. The job once learned IS NOT COMPLICATED. THE COMPLICATED PART IS INCONSISTENCY.
Team work is strongly discouraged. Before the group training at the Florida Mall, I was a team player because it is whom I am and the environment that I like to foster and thrive well within. After the training, I realized that I had to condition myself to ignore helping someone that needs help and leave the department a mess when someone else do not put their drags up in a timely manner, UNLESS I LIKED THEM. I admit that I struggle with this, and went back to perform slower sales than to adopt the negative attitude of never helping an associate out because I just may need help one day to complete multiple sales.
Properly putting up drags/unsold shoes per group training rarely happens. The shoes are flopped in the boxes all sorts & kinds of way and sometimes the wrong shoe and sizes are in the boxes. I informed the business manager of this, because it became very embarrassing pulling a shoe to find out that it was all trashed inside and at times the wrong shoe. I was told that it was my job to ensure that the shoes were correct. So, I do; nevertheless, this made the corporate paid for training a waste of capital. When I put on a shoe show, I put back every shoe the same way or better than I found it. When I pull a shoe, I have to do other person’s work because the passive-aggressive management style voids telling people to perform their job as trained. As a result, it takes me more time within the stock room and less time for others within the stock room. In addition, many times customers are shown expensive shoes without one trace of tissue paper that comes from the manufacturer. I agreed with the training that I receive at The Florida Mall, each customer should see the shoe as if it was being revealed for the very first time, rather than, something ready to be put on the clearance racks.

INITIAL TRAINING AND BUSINESS MANAGER
I UNDERSTOOD, when hired that men use a wallet and women can use a clear tote that was given to them. I understood that should a woman bring in a purse, that the purse should be taken to gift-wraps and checked in. I clocked in around 8:30 am for UGG Australia training. I went directly to gift-wraps, and then to the training room, and back to gift-wraps. There were no one upstairs when I was up there. So, I came down-stairs, greeted everyone and immediately asked my business manager a direct question, “There were not anyone upstairs in gift-wraps, where do I put my purse?” The business manager began to respond clueless again in-front of the other associates, so, I said again, “Where do I put my purse?” The business manager responded that she did not understand, so, I replied, “It is too early, I am going to take my purse back to my car.” I then turn around and quickly walk to the escalator because I didn’t want to miss training NOR DID I WANT TO EXPOSE MY SANITARY FEMINE NAPKINS. I quickly put my purse in the car and returned with all my feminine products so that everyone can see within my clear plastic bag. As I approached the department, I spoke to several persons from other stores and exchanged pleasant conversation. My business manager cut-her-eye at me as if she was disgusted. I proceeded back to the stock room to drop my bag inside and clearly told her in a respectful manner that no associate should have to display any female menstrual products. I do not apologize for saying this and never will. After training, I sent an email to management and proceeded directly to work and interacted with the business manager several times. The business manager never said one word to me concerning the comment. As a result, I was repeatedly called upstairs while helping customers for something. My lunch hour was near, and could have waited until then or when I was scheduled for stock hours. I CAME TO WORK TO WORK. I had to get an associate that was already busy to finish my sale (which the ASM or business manager knew about and didn’t care). Once I got upstairs, I was not asked a question and was spoken directly to with a discipline form already drafted out. The ASM and business manager had already agreed to the course of action (as a result of the email that I sent) before I arrived and I felt great hostility because I wasn’t asked a single questioned. I signed the form and asked afterwards whether or not the business manager will begin to treat me fairly? There was more emphasis on the ASM and business manager for the shoe department being happy with each other than any sense of fairness toward the employee. No one should work or come to work feeling any sense of hostility; therefore, I left immediately because my personal integrity is too important than anything.

Read full review of Dillard's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
2:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's two-weeks notice

I worked at Dillard's at a makeup counter. I was the only employee working a certain makeup counter. I put in my two-weeks notice and had to move to another state before my two-weeks was up. I cut it short. I want to use this on my resume because the experience is relevant...I really want to know how this will effect me if a potential employer calls Dillard's. What will they say about it? Should I be worried?

Read full review of Dillard's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
6:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's shopping for &eid&

Dillard’s - I was declined of purchasing a skirt with the sale price although all of them has a sale sticker price the cashier and the manager were so rude and discriminating
For my "EID" shopping on 10/13/13, after ringing the items in Brandon, Tampa Dillard's I was asked to pay more than what I expected I asked the cashier if the skirt is in sale price she said no I told her but I checked all the skirts that are the same design and color on sale price she looked and removed the sticker and said the sticker is not matching the code under which means it's not on sale then I told her let me find different color which is on sale when I was looking for different color I found another skirt of the one I wanted first with a sale sticker I asked the cashier if that is a mistake too she removed the sticker and the code was matching which means I am right about the sale price. she checked and looked for long time and then said let me ask the manager I asked her actually I need to speak to the manager. The manager came and I explained to her their mistake and she supported her employee and was rude and rolled her eyes and said what do you want now I said I don't need to buy anything from you and left. I consider this incident as exploitation act and discrimianating against me and my celebration

Read full review of Dillard's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's bashing

It’s very sad to see business bashing — the best way to solve a problem is to go to the business for resolution. I know personally disgruntled employees fill these sites with complaints. I have friends ask me to write a few to support their situations. Beware consumers not all complaints are legit. Karen karen

Read full review of Dillard's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
hard worker 25
Orlando, US
Mar 18, 2013 3:25 am EDT

Dillards the store that never train employees they put you on the floor and let the pacesetter steal your sales and bully you.I work for Dillards at the Florida mall. they protect there pacesetter they can not do anything wrong even when they are wrong they get away with murder on the sale floor.all the department manager in the store are fake ### they talk to you like you are there child.I am going to give them my two weeks and move on.

S
S
slynn1
Orange, US
Mar 04, 2013 12:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Not all catteries! I shared my experience and it was positive. I hate when owners from different dog or cat breeders slander each other. It makes them seem immature and in high.school. If there is a whole bunch of complaints about a certain product, or other things I stay clear of.

ComplaintsBoard
B
9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dillard's ripped off!

Purchased furniture at Dillards in Tulsa, OK due to no interest special for one year. Have excellent credit. Second month they said got payment late when mailed 10 days before due date. Never had this problem with any other credit card. Two more months and Dillards GE credit card said never received payment. Was mailed 10 days ahead of time and they never got it they said. Charged late fees and 28% interest because they said never got payment. Only credit card this has ever happened with. Went to Dillards in Muskogee and paid the furniture off since they said would be charging 28% until paid off since never got payment. I don't believe the payment was late and I believe they did receive the 2nd payment. They did not want to deal with us getting free interest for a year. They knew that since we has excellent credit we would pay it off and they would make no profit from the interest free offer.

Read full review of Dillard's
Hide full review
ComplaintsBoard
R
2:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dillard's harrassment on an employee

I would like to file a complaint on a manager at Dillard's (Arbor Place Mall) Douglasville, GA 30135, her name is Kim Swain who is the Health and Beauty manager. She is a very rude, she is constantly harassing the employees who work is this dept. It is known that no one wants to work at this department because of her nasty and unprofessional attitude. There is one employee that just started working for the Clinique department and was there for several weeks and had to quit. She was harassed and was embarrassed in front of customers. This employee was getting sick because she didn't understand why she was being harassed, she did her job and worked with hardly any days off. She always made her quota's for the day. This is not how you manage a department. I happen to know of another employee who worked there before and she had to quit because of this same person Kim Swain, who she referred as the devil. Please I hope that something can be done about this manager.

Read full review of Dillard's and 1 comment
Hide full review
1 comment
Add a comment
J
J
jack2007
, US
Mar 22, 2016 2:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was a store manager for Dillards and was paid well...but I left because I did NOT want to comply with their rude and harassment treatment
of the employees... I was reprimanded for not backing my long term ops managers rude and utterly despicable treatment of our employees...
See that's what Dillards want you to do... What you have created is such an antiquated and miserable environment that it is beyond borderline
mis-treatment of your employees that it will cause your demise...Happy upcoming chapter 11 Dillards!

ComplaintsBoard
J
10:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's unfair business practices

Dillard's takes the cake! Racism & poor customer service: these crazy # was once j. B. Whites department store, and because of all the racial discrimination, civil lawsuits, public retail corruption, and lousy customer service - that's why that company went out of business, not to mention; screwing many minority & loyal/hard working employees out of jobs, while the main idiots who ran the company into the ground was re-hired once dillard's bought the failing company in 2000. These same negligent # (Lousy employees: mostly whites, women & old people - who should've been fired) are now working or managing the incompetent way dillard's is being run; esp. At he the augusta mall location. Often selling overpriced merchandise, poor tailoring on men's clothes, constant job discrimination based on race & sex, horrible customer service (Except towards women), mainstream job turnover (Like j. B. Whites) dillard's department stores across the country; are frequently being sued for racial discrimination against employees & customers! And wrongfully terminating good new or seasoned employees for extremely petty reasons. One of my valid complaints was filed just recently on 9/20/12 when a veteran j. B. Whites employee (An african-american) was re-hired to work at the dillard's in augusta mall, he was to start work that day, when he was suddenly terminated within minutes - only because his first name was spelled differently (By one letter) on his drivers license! Please do not shop, spend your money, or work for this lousy & racist department store.. They will never change their ways.

Read full review of Dillard's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's racist company

Dillard's racist business policies are worse when it comes to customer service than wal-mart!.. Dillard's in augusta, ga | 3450 wrightsboro rd, augusta, ga - racism & poor customer service: just like all the unprofessional & incompetent businesses in augusta-aiken county: (Ex. Wal-mart & j. B. Whites) dillard's takes the cake! These crazy # was once j. B. Whites department store, and because of all the racial discrimination, civil lawsuits, public retail corruption, and lousy customer service - that's why that company went out of business, not to mention; screwing many minority & loyal/hard working employees out of jobs, while the main idiots who ran the company into the ground was re-hired once dillard's bought the failing company in 2000. These same negligent # (Lousy employees: mostly whites, women & old people - who should've been fired) are now working or managing the incompetent way dillard's is being run; esp. At he the augusta mall location. Often selling overpriced merchandise, poor tailoring on men's clothes, constant job discrimination based on race & sex, horrible customer service (Except towards women), mainstream job turnover (Like j. B. Whites) dillard's department stores across the country; are frequently being sued for racial discrimination against employees & customers! And wrongfully terminating good new or seasoned employees for extremely petty reasons. One of my valid complaints was filed just recently on 9/20/12 when a veteran j. B. Whites employee (An african-american) was re-hired to work at the dillard's in augusta mall, he was to start work that day, when he was suddenly terminated within minutes - only because his first name was spelled differently (By one letter) on his drivers license! Please do not shop, spend your money, or work for this lousy & racist department store.. They will never change their ways.

Read full review of Dillard's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
2:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dillard's harassing / bullying

Dillard's is the most uncaring place to ever work for. And I say that being an employee their for many years. They care nothing for their employees, they are all about their numbers which they could not make if it weren't for the dedicated employees that Dillard's has had. They are so unappreciative of their good employees and so into employees who do nothing but create havoc and dismay all day long. The managers, and I mean majority not all are lazy and manipulative as far as using their authority to please bullies who wish they had control but don't, only through unprofessional managers who give in to these bullies are they able to delegate work and call out, get time off, stealtime, and the schedule that they want. Customer service to them is a joke, they are so rude and unsympathetic to customers. They deal in so much pettiness that they lose site of what running a business is all about. What really needs to be done is that someone sends in a undercover worker for six months to see all the dirt that goes on in that company, it's atrocious and very unfair to it's employees. My experience was harassment/bullying everyday and now I will never ever forget the things that went on in this Dillard's. Management was a complete fool and a big part of the problem, but time will tell it always does. A business cannot continue to thrive with miserable employees because they suck the life out of the good ones and then they leave. Dillard's needs to shape up, or ship out and people need to realize that they are not catering to them but to their pockets. Employees know this because sometimes we are customers too and they treat us unfairly. It doesn't matter how much you spend, because if you didn't tell them they could care less.

Read full review of Dillard's and 2 comments
Update by hojomo
Oct 15, 2012 8:08 am EDT

If you read the complaint board you will see there are a lot of sour grapes employed by Dillard's. And how many years should not matter to you, when I was a dedicated employee and was harassed because of pettiness not my work. I did quit, and we will see how much this business will begin to suffer, not because of me but because of many others like me it's just a matter of time. I did not expect my co-workers to treat me like a regular customer, but for management who treated me as if I was a shoplifter when I followed protocol when shopping on breaks or off the clock. Just because businesses are operated this way does not make it right. Maybe that's why some businesses in the long run don't continue to be successful or go out of business. And yes their is a lot more to this story something you would have to see for yourself because it's nothing that has been misinterpreted just plain and simple a very ignorant and disgusting group of people in place, working in authority for Dillard's who don't have a clue about respect or loyalty. It's sad !

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
david dee
, US
Apr 18, 2016 9:33 am EDT

Ol'e man Dillard in Dallas store walked unexpectedly. This clerk had been working there 15 years and never him Poppa Dillard. He looked her up and down and said who said you could wear that.? Everyone wears this type of dress Mr. Dillard. Go pick up your check. The revolving door at corporate is just that... Afew good people still work in design dept.

S
S
Same different Dillards
Norfolk, US
Sep 07, 2012 8:24 pm EDT

Tony needs to grow a set a balls and stop all this nonsense...Elizabeth is the rudest manager Dillards has and she needs to be fired! I'm with you girl!

ComplaintsBoard
S
11:21 am EDT

Dillard's and no one should be treated as I was treated

I have been a client of Dillards here in San Antonio for over 40 years. My family as well. Spending thousands of dollars there. Today I went in and saw you had an additional 40% off clearance items. I picked out a cap, shirt and a pair of pants. I told the man at the register that I had a Dillards account but I was sure it had long ago expired. He nicely said we could easily get a new one. I answered some questions and they sent him back a statement that they would get back to me in a a few days. Being pro active I went up to the customer service dept and she said I had to talk to someone at GE. The person at GE told they me my income was not satisfactory with my debts. That is not correct. I do have multiple real estate investment properties, a home I own free and clear, and a significant amount of savings in the bank. But did they did not ask that or is it any of their business. I was finished. I did ask to talk to the store manager who was polite but told me that it was out of her control. She did offer to allow me to have the discount but I had already spent way to much effort on this purchase and had been significantly insulted.

I anom 60 years and have successfully managed the economic downturn of the last few year. I have assets and no significant debts and they are telling me they know how to manage my finances. I would guess that the person who made the evaluation does not have the credit rating that I have or the assets that I have.

With this incident my patronage at Dillards is over. I have enjoyed my purchases over the years but no one is going to tell me how to handle my credit or finances.

And no one should be treated as I was treated.

Read full review of Dillard's
Hide full review
ComplaintsBoard
M
7:04 pm EST

Dillard's at the expensive stores like dillard's I would expect nicer customer service and warning about their 3 day return policy.

I have bought a bag for my wife at dillard's. Cashier told me that the item is on sale and put a sale label on the bag. I said that my wife is quite picky and I might bring it back, so she said "all right". Well my wife did not like the bag so I brought it back 2 weeks later. At dillard's they did not return money to my credit card, but gave me a gift card and reimbursed only $45 (I payed $75). They told me that since I returning the item after 3 days they deduct money. Manager showed me that on receipt was written "3 days return", but the same receipt says "return policy on a back", where they wrote "30 days return"! Eventually after a lot of arguing I have got gift card with $75.

Anyway, at the expensive stores like dillard's I would expect nicer customer service and warning about their 3 day return policy. What a disappointment!

Read full review of Dillard's and 1 comment
Hide full review
1 comment
Add a comment
S
S
suzanne K.
toledo, US
Mar 19, 2012 2:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Had the same problem today, they are nasty to their elite customers! I had a horrible experience with their customer service upstairs where i was told to make my return. Both ladies lied to me, were manipulative, and informed me it was a thirty day return policy. Although the other dillards told me 90 days to Elite customers using their CC. This store is a disgrace, i will no longer be purchasing anything from there and they can shove their return policies up their ###!

Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

How to file a complaint about Dillard's?

Here is a comprehensive guide on how to file a complaint or review about Dillard's on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dillard's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dillard's. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dillard's on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Dillard's contacts

Phone numbers

+1 (817) 831-5482 +1 (800) 643-8274 More phone numbers

Website

www.dillards.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Dillard's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dillard's Customer Service. Initial Dillard's complaints should be directed to their team directly. You can find contact details for Dillard's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dillard's. Discuss the issues you have had with Dillard's and work with their customer service team to find a resolution.