Dillard'sfalse advertising & customer service from a manager

F Nov 24, 2017 Review updated:

I spent 2 hours online shopping your Black Friday sale this morning. The 1st page of your website stated BLACK FRIDAY SALE EXTRA 50% OFF on all sale items!
I chose 11 items from the "home" tab under the Black Friday sale. After 2 hours of shopping I checked out, only to discover I did not receive ANY ADDITIONAL OFF!! I called customer service & the representative took my entire order by phone again! It still did not give me the additional 50% off! I spoke to a Mgr & she was SO RUDE!! She refused to give me the discount & did not care that I was upset or that your advertising was so misleading! I AM VERY DISAPPOINTED IN DILLARD'S!! I cancelled my entire order!!!


  • P
      Nov 24, 2017

    Did they tell you the particular items were excluded? They do have a disclaimer at the bottom of the page which states that price and sale offers are subject to change.

    0 Votes

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