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1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dillard's reviews & complaints 250

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J
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dillard's - cannot get on the above website!

Tried several times to get on the $2500 Dillard's shopping spree at the site mentioned on my sales slip, i.e.: www.dillards.com/shoppingspree It took me to a site where I could sign up to register to be a "survey taker" to win $2500, but not connected to Dillard's. Another try took me to Dillard's site, but shopping and nothing regarding the above...

Read full review of Dillard's and 40 comments
ComplaintsBoard
W
12:00 am EDT

Dillard's racial profiling

While an employee of Dillard's Department Stores, located in the Palm Beach Lakes Mall in West Palm Beach FL, I was physically accosted and manhandled by a member of the Loss Prevention department after being erroneously and falsely accused of stealing.

Upon assisting a elderly customer by carrying a very large box of housewares to his car he'd just purchased, a white male security named Thomas came running out of the store and physically attacked and verbally insulted myself and the hapless customer in a botched effort to apprehend us and repossess paid merchandise. I was working on the clock during this horrifying incident and based on another security gaurd's own statements, I had been under scrutiny since the day I started working and they assumed that because I was a young black man I was predisposed to steal something sooner or later. As Thomas, the rogue security guard put it, "We finally got you, we've had our eyes on you from day one." The store's manager, Eileen Ruggieo, later criticized, chastised, and lambasted me for helping a customer carry merchandise out of the store and that I bought the physical attack and apprehension by the security guard on myself for going above and beyond my job duties. Eileen Ruggieo [protected], then fired me under the store rule that no employee is to leave the premises while actively on-the-clock. There is an old axiom that says, "No good deed goes unrewarded." Well I am living proof that Dillard's dispelled that theory.

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ANONIMOUS05
tampa, US
Mar 06, 2012 4:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

For users. And Dillard's INC. Corporate office is the question of how you choose their manager. Shame on you that being one of the largest stores in the USA. Do not have an awesome customer service. But not only customer service, also serving employees. that in many Dillard's store employees are treated like dirt. for example in the state of the FL. a Manager in Tampa called the Executioner, a very cruel to employees, unbearable, discourteous, rude, kaffir, lacking education, may I ask where you got the title of manager. because you are not a manager. all those names and you could say more but the real name (James Pratt) the corporate They should dismiss this man is a reckless with employees. when corporates are not in the store. Strange things happen. But they are afraid to adjust the bald maybe because they sell a lot. better service to people who have gold and silver. what kind of values ​​is a corporation that has people like numbers. ?

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PLB
Valley, US
Jan 10, 2009 7:56 pm EST

I think if the customer that this person helped, if they had a store receipt, then the employee who helped this person carry the package to the car should have received an apology. However if not then they had every right to fire this person. I think race shouldn't always be brought up whenever something happens. It could have had nothing to do with it. The race card is still being played and it should no longer be allowed as an excuse to get a person's way. There are the same if not more opportunities out there for black americans as they are any other race. Now if the guard comments were unfounded and he admitted they they had been watching this person and they had no reason to, then the security guard should be fired, but lets leave the race card out of everything and just take responsibility for ones on actions. If this guy got fired for a legitimate reason, then he shouldn't bringing color into it.

ComplaintsBoard
L
12:00 am EDT

Dillard's shopping spree deception

My receipt from Dillards offered me an opportunity to "Win a $2,500 Shopping Spree!", stating that "No purchase necessary to enter." This, I discover, after spending an hour wading through many screens of offers, each screen of which REQUIRED me to purchase "at least one offer" as a requirement to proceed to the next screen, ad infinitum. This comes under the auspices of fraud and deception, whereby the Dillards Store's offer to win is actually a device to require a purchase in order to qualify! That, my friends is FRAUD. I had hoped that Dillards was above time-wasting, deceptive selling practices. I am NOT AMUSED by this artifice. I DO plan to email ALL individuals on my address listing a copy of this complaint and allow them to decide whether Dillards is a store they should choose to patronize in this VERY competitive market. I do NOT wish to make further purchases at Dillards, regardless of whether the person who designed this fraudulent registration was employed by Dillards or not. Yes, your offer is certainly "VOID" of any business ethic I know, and your store environs are now "PROHIBITED" as far as I am concerned.

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Dee Thornton
,
Jul 14, 2007 12:00 am EDT

I also have a web site on my Dillard's purchase ticket that says go to this site to win a $2500 shopping spree for Dillards - I tried putting the site in every which way & it still doesn't work. Unfair practices!

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VAL COLES
,
Jan 21, 2007 12:00 am EST

Dillards indicates a shopping spree is available to enter on the receipt I received. It appears to be bad information to register. There is no registration form that I could see!

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Lynn Dodge
,
Feb 25, 2008 10:44 am EST

I can't access the website!

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Kathryn Kolesinski
,
Nov 24, 2008 11:09 am EST

I too am disappointed in Dillards...I did purchase
something and have tried to access the "shopping
spree" site to register for the $2, 500 shopping
spree but cannot find it anywhere on Dillard's
sites...I agree...This is FRAUD !

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Dorothy S. Forbes
,
Aug 24, 2007 9:24 am EDT

I will no longer shop at Dillards. I cannot deal with any store that deals in fraud.

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Suzan Scrivner
,
Feb 12, 2007 8:48 pm EST

I could not find the website and even if I did i feel no one will ever win this unless it is someone related to the company.

ComplaintsBoard
K
12:00 am EDT

Dillard's 2,500.00 shopping spree contest does not exist!

The web address does not exist or they do not have it correct on receipts. I have several receipts from shopping none of them work. How can u enter online if there's no website?

Beware!

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bROOKIE DION
,
Jun 03, 2016 8:04 am EDT

I tried to access the web site to register but there seems to be no such site available, this is a rip off to consumers thinking its ilegit when its not, now I know how others feel when they are ripped off or falsely informed or falsely mislead to believe they could win a shopping spree from Dillards. What a joke? Save your money for the big guys in Dillards stock exchange who are making money as we speak, using us and our money to do it with,when we shop in Dillards.

Sincerely yours,
conned again!

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Carolyn ODonnell
,
Aug 06, 2007 12:08 pm EDT

I understand Dillard`s is opening a store in Ocala. I am so happy, My friends and I love shopping there and have to go to Gainesville.

We all say the same thing, that we only hope we have nice clothes and not like Penney`s or Macy`s that bring in old clothes that do not sell from other stores. It is disgusting the type of clothes they sell here.

Thank You,
Mrs C ODonnell.

ComplaintsBoard
E
12:00 am EDT

Dillard's free cliniquue skin giveaway

Received a card in the mail [Say YES to a great skin and a free7-day supply of 3-Step.]Beginning Jan.7,2007.I got dressed went to Dillards showed the lady at the Clinique station and did I get embarrasses I was told I had to buy something first to receive this free gift,no were on my card does it say free with purchase I am 52 yrs. old I use Cliniques products, I know that I am only 1 out of a million, though I wont use their product no more.

I kept this card hopping that one day I might be able to share my response DO NOT BELIEVE IF IT SAYS FREE.

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Work It!!
Palmdale, US
Oct 08, 2013 8:18 pm EDT

Hi. I used to work for Dillards. I hate that place. Upper management anyway.. All i have to say is that the sales person did not know her stuff. You could have gotten the free sample any day of the week. the key is to find ONE good sales person you like there in each dept (yes, each stinkin one). then your person will recognize you whenever you buy, will call you, email you and sometimes snail mail you for each event that takes place in your store. Dillards effectively pits all the employees against one another by demanding impossible sales goals in 3 month increments (nothing you can do about that so you might as well make the best of it) or you get demoted and/or a loss in pay. Anywhoo, once you are a repeat customer all the goodies will start flowing in. All the make up counters have empty containers for you to take samples home to try. Some might only be a few days. If they give you trouble, take your business elsewhere.

ComplaintsBoard
J
12:00 am EST

Dillard's lack of customer service in credit dept

Long time customer, great credit. They use to charge for online payments so I would go into store for instant credit on acct. Since I travel for my job I wasn't able to go into store. Mailed it instead! What a mistake, mailed in plenty of time. Where is the payment? Called to explain, inadequate operator # [protected] could only offer apologies. Wouldn't waive the "Late Fee" tried to speak to manager. Half hour later, "Gee, they must of gotten disconnected" Call back another time was her solution. This is a Saturday, busiest retail day of the week, middle of the day and no one to speak to. Well, they don't care about their customers, going to the store and making final payment and will close the acct at the same time. Very sad they don't care. Operator said they don't charge now for online payments, well checked it out so long ago, got into the habit of dropping payment off, and was an excuse to see what was new in the store. Well Dillards, don't worry now, take my "preferred customer VIP" status and put it where the sun don't shine.

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gail
,
May 16, 2008 7:02 am EDT

I agree Dillards is a gigantic rip-off. This company does not care about the customers anymore than they do the employees. When I worked there a while ago they stated in an interview that they follow unethical practices in order to maximize on their profits. If I were you I would consider shopping online somewhere else like Macys or Kohls where they hire employees based off of their experience and mainly not the color of their skin. Dillards discriminates in so many ways that it is unbelievable. Lets pull together as consumers and stop shopping in a place that does not adhere to our needs. The clothes that they sell can be found at any other retailer and for much cheaper. The customer service at this store is horrible. Dillards sucks pass the word onto your friends.

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M
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dillard's - mistreatment of employees

I am one of your older customers as are many of my other friends who like to shop at Dillards, but find it difficult to locate a place in convenient locations to sit for a few minutes to "regenerate" and continue our shopping. Many of my dollars have been spent though the years at your store in Longmont. Colorado and that is one of our pet peeves that would...

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12:00 am EST

Dillard's beware of double billing!

I recently was double billed by the Dillards Store in Sierra Vista Arizona and when I tried to fix it and dispute it the local store and the manager had said it would be taken care of but nothing ever happened for me or my account. I was then referred to many 1-800 numbers to get the run around and the manager is never around, coincidence, I think not. Then I get a call from a collection agency to pay off this bill. I comes to find out I have finance charges is from a bill, that has been paid, and an account that no longer exist. Even after I took in the proper paperwork Dillards still charged me and I also found out that this store has done the double billing to more than myself.

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12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Dillard's - $2,500 shopping spree is a rip off!

Win $2,500 shopping spree! To register go to www.dillards com/shoppingspree no purchase necessary to enter void where prohibited see website for official rules registration #xxxxxxxxxxxxxxxxxxx register no later than midnight 02/25/07 cst. Attempted to send 12/20/06--16:21 no much luck.

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12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Dillard's - shopping spree is a rip-off!

My receipt from Dillards gives details on how to win a 2,500 dollar shopping spree, but when I tried to access the web address I keep getting a message stating it's an invalid address. I used several search engines with the same results.

Read full review of Dillard's and 106 comments

Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

How to file a complaint about Dillard's?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dillard's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dillard's. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dillard's on ComplaintsBoard.com.

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Dillard's contacts

Phone numbers

+1 (817) 831-5482 +1 (800) 643-8274 More phone numbers

Website

www.dillards.com

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