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Digitelone / DSL Speed

1 Philippines Review updated:

I've been a DIGITELONE DSL subscriber for almost 2 years now. I have been paying for the advertise DSL speed of 256 KBPS. I never, during the last two years reach that speed yet. The fastest that I got was 220 KBPS. Sometimes I was getting below 120 KBPS. When I complained to the one of the service centers, I was told that 220 is the average speed that customers with a 256 contract are getting. If that is the case, they should not advertise for the 256 KBPS. It is false advertising. There should be a law that pertains to "truth in advertising". Also, whenever I have service interruptions, the monthly payments were not adjusted/pro-rated. Sometimes, it takes more than two weeks to get my internet connection back.

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Comments

  • Mo
      2nd of Mar, 2009
    +1 Votes

    putanginang digitelone yan wlang kwentang connection kahit kelan tangina ewan ko ba bkit ko pa pnagchachagaan ko pa toh tangina sa manufacture nito wlang kwenta ang servisyo nyu bolang wlang kwenta tlga tlga tlga ^^ whooo thumbs down tlga ever cheapest connection ever

  • Bi
      6th of Mar, 2009
    +1 Votes

    lol.. pareho lng tau bro.. bagal ng service nila.. ang bagal pa ng connection ko sa kanila... look ha 1.0 mbps ang plan ko but im only getting 15-200 kpbs at ito pa ha.. evreyday pag sapit ng 9 o'clock am, evryday yan ha.. nag cocoz na yan ng sobrang lakas na lag, sobrang bagl na donwload rate.. di nga ako maka laro ng favorite kong online game ng 5-10 hours eh.. need ko pa gumising ng madaling araw para lng makapanood sa YOUTUBE... and para makapaglaro ng online game ng walang lag and indi ka madidisconnect... bulok talaga digitel, sinungaling pa at magnanakaw pa... 2 years pa naman ang cntract sa kanila.. mahaba habang pinetensya pa to... sana matauhan kau DIGITEL...

  • Bw
      31st of Mar, 2009
    +1 Votes

    hindi talaga maganda ang digitel, imagine magdadalawang taon na hindi pa rin naadjust yung bill ko. ang bagal ng internet at madalas pag may dinodownload ako e napuputol, ### talaga sila!!

    pag nagrereklamo ka wala naman magawa ang call center nila, they just listen to complaints pero no action, kulang na nga lang e murahin ko na sila dahil mga wlang silbi bastos pa kausap.

    tapos may adjustment ka ikaw pa ang tatawagan monthly na sasabihin " magbayad na kayo" ano ba yan parang skwater.

  • Bo
      26th of Apr, 2009
    +1 Votes

    Digitel, Digitel. Magsara na kau, Maawa kau sa amin. Nagbabayad kami ng tama at nasa oras, pero ninanakawan ninyo kami. Wala naman sa Contract na 80% lang ng contract speed ang matatangap namin. Sobra na yata ang customer ninyo kaya mabagal na ang network ninyo. MAAWA NAMAN KAU SA CUSTOMER NINYO ANG KAKAPAL NG MUKHA NINYO. Pag tumawag ka sa customer service ninyo, laging sinasabi, sir noted na po. Noted, Noted. walang action, haay, nahahayblood na ko. Di na ako makapanood ng sopcast. Yun lang naman ang kasiyahan kodahil wala akong cable tv. Malapit na pa naman ang laban ni Pacquiao.

  • Ai
      23rd of May, 2009
    +1 Votes

    hay naku mga bobo ang Call Center Agent ng Digitel

  • Er
      24th of May, 2009
    +1 Votes

    awww -___- pwede ba sila ireport sa department of trade and industry and national telecommunications commission kasi as a consumers we are protected by REPUBLIC ACT NO. 7394 otherwise known as the Consumer Act of the Philippines

    Art. 2. Declaration of Basic Policy. - It is the policy of the State to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Towards this end, the State shall implement measures to achieve the following objectives:

    (a) protection against hazards to health and safety;

    (b) protection against deceptive, unfair and unconscionable sales acts and practices;

  • Sa
      25th of May, 2009
    +1 Votes

    Put your complaints here mga pre ==> http://www.dtincr.ph/complaint.php

    I'm planning to terminate my account with Digitel today, I subscribed for 1MB but I'm only getting 200kbps at the same time its been 18 days that I don't have connection. Bwisit talaga and Digitel also knows as DIGIHELL!!!

  • Ay
      5th of Aug, 2009
    +1 Votes

    di naman nagagamit itong internet, mahal pa naman bida raw pero di magamit sana naman ayusin ang sirbesyo nyo, para makatulong kayo sa mga ofw na kagaya ko. na mahalaga ang internet sa akin lalo na sa family ko.

  • Ne
      21st of Sep, 2009
    +1 Votes

    Dito sa Dasma, Cavite...mas bulok ang serbisyo nila...kaya bagay ito sa Tagline nila...

  • Po
      8th of Oct, 2009
    +1 Votes

    this is from my 1mbps plan..

  • Po
      8th of Oct, 2009
    +1 Votes

    I would like to complain about the very poor service that Digitel is offering, aside from lacking of technicians, they act so late. secondly is the fact that I subscribed for a 1mbps connection and i don\'t even get atleast 1.0mbps everyday. I think in business we have to be straight about the service we could offer to the client. If they can only give like 700kbps, they should have not offered a 1mbps plan. Filipinos aren\'t stupid. they have this exclusive site wherein we could test the internet speed and wow, they could give us a result of 1.3mpbs, but the thing is, it\'s not really accurate. I was an online teacher and my company has this site where we could test the internet connection and from 1.3mbps that digitel site told me what was my internet speed, it turned out that i only have 234kbps for download and 128kbps for upload. we don\'t deserve this as we pay for a thousand every month..and everyone can use this site.http://helper.tutorabc.com/BandwidthTesting/Bandwidth_Detect.html

  • Ab
      13th of Jan, 2010
    +1 Votes

    From December 31, 2009 up to now! January 14, 2010 on and off na DSL connection naming as in every 30 secs to 1 minute, everyday tumatawag kami sa customer service everyday nagtro troubleshoot. Walang kwenta!
    Ang request lang naming is every 12 hours call back ang customer service for the status, at least malalan naming na may nangyayari! Eh kaso Walang kwenta! Dapat siguro ang sahod niyo based on call eh para di kayo puro tsismisan!
    May technicians naman na pumunta sabi nasa box nila ang problem and less than 100 ang affected, ang tanong eh kelan maaayos?!!! At least magbigay sana ng time frame kung ilang taon pa bago maayos, eh kaso Walang kwenta!
    May tumawag namang engineer kuno! Taena sinabi pa taga goldilocks at taga pangpangga daw kami???? Ok na daw??? Walang kwenta!
    Ilang beses din na na-closed yung issue namin pero di naman kami nagconfirm??? Sagot naman ng customer service automatic daw na nagclo- closed, kasi yung engineer ang nagco confirm, taena talagang Walang kwenta!!!

  • Di
      7th of Oct, 2010
    0 Votes

    Hayop HAYOP HAYOP!!! walang hiya talaga ang DIGITEL!!! wala silang silbi!!! buti nlng patapos na lock in period ko!!! ipapaputol ko na tong putang inang connection na halos hindi nakakapagdisplay ng web page sa tanghali at hapon!!!

  • Wa
      31st of Oct, 2010
    0 Votes

    POT@NG IN@NG digitel yan ang bagal ng dsl nyo sa hapon mabagal kahit sa madaling araw di makapag DL sa youtube sa 4mins na kanta 30mins ko pa iDDL t@ng iN@ nyo wala pa kwenta service nyo, ang sabi pa nyo pang mga puT@NG ina nyo mag pa upgrade kame magdagdag kme ng mnthly ng 200php pra dagdagan ang speed put@ng ina nyo walang pagbabago lagi pang sira tpos ung modem na pnalit nyo bulok!! yabang nyo pa pnag yayabang ang new modem nyo na triple A everytime na mag oopen ng PC nid pa i connect tang ina nyo lagi nga nwawalang ng connection every 1hr eh tang ina nyo tlga mag sara na kau wala kwenta company nyo basura!!!

    no choice kme d2 sa pacita kya ang chachaga kme sa digitel wala nman kc line ng pldt d2 tska bayantel

    POT@NG IN@ digitel BASURA

  • Mh
      24th of Nov, 2010
    0 Votes

    3 years na computer shop ko. hangggang ngayon walang improvement. nagpa upgrade na ko sa 2.5mbps, pero 50 kbps lang natatanggap ko, ano bang klaseng connection ang digitel na to. walang silbi at mabagal umaksiyon. dapat siguro magsara na sila dahil maraming naluluging computer shop dito sa gma cavite

  • Mh
      24th of Nov, 2010
    0 Votes

    sinungaling ang mga empleyado ng diditel, ang sabi mabilis ang static kaysa dynamic. eh di ako makapagbukas ng facebook sa sobrang bagal. kelan kaya bibilis connection ko? bilisan nyo umaksiyon digitel, maraming naluluging computer shop dito sa gma

  • Mh
      24th of Nov, 2010
    0 Votes

    Madami ng customer ang di na bumalik dahil sa napakabagal na connection. Lugi na ko sa totoo lang, dating dynamic ang connection ko 1mbps, pina upgrade ko sa 2.5 mbps para bumilis kasi di na ko makapag download ng mga mp3 songs, Ngayon maniwala kayo at sa hindi 50 kbps lang natatanggap ko . halos araw- araw akong tumatawag wala namang nangyayari. PUMUNTA NA KO SA DIGITEL DASMA PARA I REQUEST NA IPALIPAT SA IBANG PORT, NAILIPAT NA PERO BAKIT GANUN MABAGAL PA DIN? SIRANG- SIRA NA KO SA MGA CUSTOMER KO, AYUSIN NYO NAMAN SERBISYO NYO.

  • Mh
      24th of Nov, 2010
    0 Votes

    MAAWA NA KAYO SA AMIN... PAKI AYOS ANG SPEED NG INTERNET KO. 50KBPS LANG NATATANGGAP KO. 2.5MBPS ANG PLAN KO. GINAWA NA LAHAY NG TECHNICIAN NYO. NAGPALIT NG MODEM, NAGLIPAT NG IBANG PORT, WALA PA DIN . MAY PROBLEMA DAW SA UPGRADING SYSTEM . BAKIT DI NYO AGAD SINABI, SANA DI NA KO NAGPA UPGRADE, MULA NG NAGPA UPGRADE AKO LALUNG BUMAGAL CONNECTION KO. PAKI AKSYUNAN SA LALUNG MADALING PANAHON.

  • Ka
      25th of Aug, 2011
    0 Votes

    matagal ko n pinagtyagaan tong digitel n to. plaging ndidisconnect tpos sobrang bgal p ng connection. khit simpleng laro lng d ako mkapggames dhil s connection nila. ilang beses n ko nwalan ng connection n umaabot ng more than two weeks. I'm planning to quit digitel since tpos n contract ko s knila pero i want to know kung sino n nkapgtry ng mgandang broadband kesa dito s wlang kwentang digitel. hindi lng dsl apektado s kin pti landline ko. tpos adjustment nila khit mwlan k ng connection ng mhigit 2 linggo is 83 pesos lng. kapal ng mukha ng digitel. sawang sawa n ko s mga wlang kwneta nyong customer service, bgal umaksyon. pero s mga billing, ang bibilis mgremind. eto speed ko ngayon s speedtest---download speed ko is .06 mbps, upload is .15 mbps.. ang plan ko is 512 kbps. ok lng khit mbagal wg lng paputol putol. mbilis p ung smart bro ng kpitbahay ko. plug in lng un.

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