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Digital River review: unauthorized charges 50

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12:49 pm EST
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I have 2 unauthorized charges in the amount of $389. 99 taken from my checking account. Someone got hold of my debit card and went wild. I am not sure what was purchased but really need to have that money credited back to my account.

Thanks,

Deanna

Update by deanna7768
Dec 04, 2009 7:09 pm EST

I am the original one who lodged the complaint (deanna7768). I made a mistake when I was typing it up and put my own information instead of the company information. So it looks like I am the one taking the money out of peoples accounts. That is not the case. Please do not call me because I too am a victim in all of this. I had two charges on my debit card for $394 each (Please read original complaint). I am a single mother who lives paycheck to paycheck. I did get my money back but I hope that they catch who is doing this to all of us.

Thanks,
Deanna

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Jcox89
, US
Jan 06, 2010 6:21 pm EST

I also have a charge of $111.68 from Digital River Luxem I have called my bank and canceled my card. I don't know how these happened or what Digital River is perhaps it is the company itself doing this.

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DWA
, US
Dec 15, 2009 1:11 pm EST

I also have two amounts that I never authorized charged from my debit card! I will also file a police report, and just had my card blocked. I have never bought anything from this company, I never even heard about them. When I file the police report I will print out this page and show it to the officers.

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Penny Kirchoff
, US
Dec 11, 2009 6:52 am EST

I also have a $110 charged from my debit. They also attempted 3 others. How can this be happening? My bank is closeing out my account and I'm to file fraud charges. I'll also file a police report. I'd like to know if it's all from the same bank! I've never heard of this company Why even feel safe purchasing online or even useing ards in the future?
Penny Kirchoff
Spearfish SD

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seatown
Bellevue, US
Dec 08, 2009 8:24 pm EST

The charges continue into December. On Friday 12/4 I had three attempts to charge my wife's bank card. Fortunately only one charge for the amount of $208 went through before the card was blocked. I have contacted the bank and Digital River to see what their fraud departments can't do. If these continue much longer I believe serious legal actions should be taken against those that perpetrated them. I'll keep people informed on what I find out from the bank and Digital River.

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M. C., Freeport, NY
Freeport, US
Dec 05, 2009 10:56 am EST

I also have three unauthorized charges on my account from Digital River Luxembourg from my checking account for $194.96 each. According to my bank's fraud protection representatives there were actually 6 charges attempted, but the other three were blocked. My card is always with me. My bank has no answers for me as to how this could've happened.

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AmberKPH41
, US
Dec 01, 2009 4:46 pm EST

I was also scammed for $211.75 and it is still pending but under investigation; what is being purchased, is it a service or tangible product? Anybody know? This charge came directly out of my checking...pretty scary!

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hjbpnb
Santa Clara, US
Nov 27, 2009 2:26 pm EST

I was scamed 0n 11/23 for 3 times 111.39 ( 334.08 total ) by a company named DIGITAL RIVER LUXEMBURG LU, as appears in my credit card pending transactions. I called the credit card company and they aid they'd have an investigator call me. I also contacted LiveLock customer service .
They said if the credir card company doesn't take care of this, they will.
I have no idea how they got a hold of my credit card number, I always shred papers that have any information of mine before putting it in the trash can ...

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E. Siu
Mentor, US
Nov 24, 2009 12:14 pm EST

I also had an unauthorized charge deducted from my debit card in the amount of $205.77 by Digital River Int. Fortunately, my bank caught the fraud before I did and closed my card before further damage was done. Unfortunately, I need to spend the time contacting all the businesses who used my card for recurring payments each month with new account info. The bank was saved from further losses but no one seems to appreciate the customers' lost time in cleaning things like this up. Who is checking into this company and its employees to ensure more innocent cardholders don't become their victims?

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just a good sheperd
Gilroy, US
Oct 29, 2009 1:03 am EDT

and by the way before you react, just try to verify the amouts that you see in your billing statement in a WEBSITE with your bank first, because when you keep on insisting something which is totally untrue and when they investigate this and those amounts where not really charges that has been taken out from your account and its only for PRE-AUTHORIZATION only and you said that they were lying and your gonna report them to the BBB, well think again, because remember your calls are being recorded and there will be a hard evidence for a LIBEL CASE.. thats one good law suit i guess. and another eveidence is your complain that you post on this website as well.

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just a good sheperd
Gilroy, US
Oct 29, 2009 12:59 am EDT

Well just for clarification, Digital River, is not the one who sell this products (as all of you keeps on insisting that they are the one!) actually, they are just an e-commerce company who supports the online store for almost 44, 000 different companies, manufacturer's and vendors all over the world! can you imagine those numbers! still can't get enough idea from this you stupid nothing for good people which the only thing knew to do is to complain and whine without even knowing what they were saying. (such a ###ic attitude!) Digital River are not the one who make the rules or decide over a purchase, they were just following what the vendor or the merchants told them to do. And c'mon, the vendors and the merchants are the one who get away without any problems, and the DR's agents are being blamed for something that they are doing the bext that they can just for the good of the customer and taking the vendors away from trouble~!~! and the worst thing is, those agents are being underpaid, force to work overtime! not being paid for those mandatory overtime and poorly trained by the management (and also the vendors and merchant's fault since they were not providing enough information about there procedure whos just taking the liberty that they are getting for granted!) Just heres the bottom line, when you call Digital River, expect that they may be insufficient to assist you right away, but rest assured that all of them are doing the best that they can to getall the information that they need just to give you all the information that your askiing from them and they are doing eveything to satisfy you! and by the way, they were also being forced by the vendors to lower down their AHT (average holding time) for 5 minutes a call! which is totally impossible to do, well i knew you already know the reason why its impossible, because you customer just take for granted every rightrs that you have, but how about the rights of those poor agents that your shouting, cursing, telling them that they were stupid, not enough for you, not good enough for you, hense your not even trying to consider what they were saying, your just keeping what you want to know, and when they say something that you don't like to hear eventhough its totally true that its your fault as well, your just gonna tell them "Are you a ###ing indian? i cant understand a single word that you said!" (by the way all the calls is being recorded so when you complain about an agent who doest speaks well using the English language, they will investigate about that, and God knows they were talking in a very fluent ENglish that even a deaf person will understand what they were saying!) you just keep on telling this complains and keep on insisting that they were the bad guys, but look at yourself on the mirror dudes, you were just describing and insulting your own selves!

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