Digis Internet / Terrible experience
I have had Digis Internet for 6 months and it has been a nightmare the entire time. I have been searching for another provider for months now and hope I am not stuck with them.
Digis advertises amazing speeds for a cheap price. I agree with the other complaints that have been logged, but I have a new one I want to express. I am paying for the 7mb plan which is an additional $10/month. I was excited to move up from the 5mb plan because that plan was too slow. I was actually only getting about 1.5-2mb. I never saw 5mb during that time. I upped my service and I have monitored the speeds almost every day and kept a log of the speed. On average it was 3mb/sec, never once did I see it more than 4mb/sec. I then proceeded to call in and ask why I wasn't getting faster speeds. They gave me lame ### excuses about this and that and they wouldn't answer my questions. They finally transferred me to their technical team and I asked the same questions, they very bluntly said that the 7mb plan is actually just a 5mb plan and that I shouldn't expect speeds that fast. I was furious. What crap!
Beware of Digis Internet! Avoid this company until they provide truthful services. Don't tolerate crap services or it will continue.