DiGi Telecommunications
reviews and complaints

I keep on getting no service at my house, couldnt make a call or receive a call.Im staying at No 10, Batu 6, Jalan Lekir, 32000, Sitiawan Perak.Why am i keep on losing network coverage?I bought Digi because it promises a good coverage, now a 3g also so rare for me to get .It's not like im living in the jungle that you couldnt even give the service that you had promised.Im disappointed.You should change your tagline "I'll follow you", because you seem to be lost your way

Date of Incident : 18.11.2017

Without subscribing video love, and without key in OTP Or security code for purchasing, but I receive a thanks message for purchasing.

I received the renewal message every 3 to 4 days and it is really annoying. I even send "STOP" to unsubscribe due to ridiculous charge but no response.

I'm wondering that my contact number being fall into scam and misuse by unknown party. Personal contact number is a private and confidential information which should be protected by Telecommunication Company especially a big company like "DIGI".
However, this case make me feel doubt and loss of confident of DIGI's Service and protection to its customer.

I have received 2 months DIGI bill which ask me to pay extra for the unsubscribed mobile services. I will attach one of the bill as reference.Kindly check my November and December bill from the system.

Resolution: Refund Request and kindly make a deep investigation to make sure the phone number wont be used illegitimately for any illegal or unsubscribed activities.

Bad first impression:
I arrived at 8pm on 16 Dec 2017, walked into the store and started to look for the place where I can get a queue number. Since I could not find one and all the staffs are engaged, I approached a staff and said 'Hi' to have a quick enquiry on how to get the number. After standing there for 2 minutes, the staff totally ignored me. I then approached another staff and said hi! He then turn to me and gave me an impatient signal to ask me to wait.

The first staff finally came over and attend to me and then I found out I had to get a number from them.

Poor product knowledge:
I was called to table 3. I enquired how to get an internet plan for a few days. Staff told me that there are prepaid and postpaid packages. I then told him I just need it for a few days. He then showed me the 1 month plan. I then asked him about Digi Prepaid BEST plan that costs only RM8/-. He couldn't explain the plan to me. Kept telling me that you have to buy the internet plan for RM1/-. I asked him for this plan, do I get the 1GB by using IDD for RM1/- and he wasn't sure. He repeated again that I have to dial*128# menu to purchase. When I asked how much is digi's internet plan, he then asked if it's for prepaid or postpaid. When I said prepaid, he said it depends. For prepaid, the internet plans varies according to time to time promotions.

Overall, I find the experience in this outlet disappointing and frustrating. The cold shoulder felt from my entry into the shop was a put off. I need to do my own research on Digi's product and propose the solution to the staff, and can't get proper clarification on product offer from staff.

At the end of the day I need to figure things out on my own.

The telecommunication network for my mobile number has been reduced to emergency calls due to the kleptocratic way of overcharging me. I had payed up my bill on the 9th December before I traveled to London on the 15th December 2017. The moment I reached London, I was already experience line cuts. This is really frustrating and unsatisfactory due to the accounts team at DIGI of their incompetency in updating my payment. They are unscrupulous and inefficient. I think the top management is also inefficient in supporting the customers complaint accordingly.

Digi tolong perbetulkan masalah ni. Takkan hari-hari saya nk harapkan line pada tempat kerja aja. Kat rumah saya ni nak tengok video youtube dengan facebook pun tak lepas. Hari-hari ulang benda yang sama, asyik loading je. Nak pakai bill digi pun rasa macam tak berbaloi kalau line macam ni. Tolonglah.. Asyik H je. Saya punya phone dh support 4g. Bkn 3g lagi..

Today I went into the digi shop at taman Molek johor to change a new sim card. Instead of pressing a button from a machine for a queue ticket, I had to queue before a person who had no idea how to handle the crowd. I was queuing 2nd in line but cut queue by 3 persons because there was no clear indication where the queue started. Your servicE representative was moving about and spoke to whoever her eyes saw when she lifted her head. PleaSe improve your in house training for queue control

Applied for port out from Umobile to Digi at Lowyat Digi centre on 1 Dec 2017. Service by Ah Kit was good.

However, I needed to wait for the port out message from Umobile before I could sign an IPhone plan with Digi.

Hence opted for a nearby one at Gardens shopping mall the following day (2 Dec 2017) since noon to reserve a unit while waiting for the port out message which only came by at 9sth at night.

Upon returning to the centre at 9.50pm requesting for a favor from a Malay lady staff (unfortunately unable to get hold of her name) to complete the registration process. She refused quoting that the process would take at least 30mins and the centre is closing at 10pm, even we mentioned that we have been here since afternoon.

The service portrayed by her from a place which I think customer service should be uphold is seriously unacceptable.

To make things worse, I will be traveling tomorrow afternoon but due to the inconvenience this has caused, I would need to pay another visit to the centre before heading to the airport.

If this weren't urgent. If I hadn't been successful ported into Digi. If port in/port out service can be done instantaneous tomorrow. Digi would never be my choice.

Seriously hope you could relook into this matter urgently and expediently. If your centre closes at 10, you should complete the service up to the last customer that step in before 10 (even though the service required is more than the so-called self-determined time frame). Never had I encounter this experience at any of the bank branches which I think both are of similar concept.

Greetings,

I am curious why in same package for 78, why some of your customer get free data & some not getting it.as this package is under same coprate package register under local digit centre.
Thus digit line in local industrial area is still weak, although repeater been installed.
Me my self also using personal line with 68, also didn't any free data.

Can help to clarify.

Regards
LA

Hi digi team,

I faced problem with digi number was no line. This a few week digi line was down at my home area 16mile. I can not made call even though can not message all of the time. It troubled us to contact with other for some urgent matter. I believed that not only me faced this kind of issue. I hope that digi will do some of improvement for line connection. Please kindly check the issue.

I'm very disappointed with Digi. I bought the iPhone X package from them on 17/11 & was entitled for midnight delivery on 24/11. I even received a confirmation call from their staff Saiful on Tuesday on this. He confirmed with me if I opted for midnight delivery & asked if my line has ported in successfully. I told him I received a confirmation from my current Telco - Celcom that the port in status is being processed & I expected it to be completed by evening.

I clearly told him again I wanted the midnight delivery on 24/11, he said he has taken note on that. However, there was no delivery done at all on 24/11 midnight and I started calling Digi centre - [protected]. The first call, the agent told me that he would check but the call went all silent. I waited for 4 mins then hung up. I called again, a lady agent named Bari told me she couldn't hear me clearly but I could hear her clearly and I was forced to hung up coz she kept on repeating "hello, hello I can't hear you". I called for the 3rd time & attended by Koh Kim Loong. He checked & said the status of the phone is ready for delivery (but not delivered). I asked when I could expect my phone or could I go collect personally at digi centre. He told me he'd need to check with sales online team & get back to me.

This is how bad your digi service is especially the customer service. It always said "it will only take app 1 min" but I ended up waited for 4 mins before an agent attended to me & not to mention all your staffs are not helpful at all, kept on putting me on hold & the inability to give me an answer. Now I'm demanding a reasonable justification as to why i did not receive the iPhone X on midnight delivery which alrd been promised.

This letter is to notify you about a Device Contract Plan I am interested of Device Postpaid Plan for Samsung J7 Pro under RM108.
I am dissatisfied with your Postpaid Plan for Samsung J7 Pro under RM108 on the Upfront Payment of RM790. I have already attempted to resolve this problem by call your customer service and also walking to your Digi Store to seek for alternative. As for being your customer for more than 10 years and without consider of others Telco offer. Thus, Yesterday was my birthday not saying I dint receive any appreciation from your concern for the past 10 years. I'm truly feel short change.
However, Hereby I wish your management can offer me as a royalty customer simply by preferential offering to waive on the Upfront Payment on RM 108 Postpaid plan for me to purchase this Samsung J7 Pro. Until then I shall humbly wait for your positive reply.
Please contact me at [protected] to confirm on honour my request. Thank you for your anticipated assistance in resolving my problem. Kindly contact me if you have any questions.

Im a digi user more than 17 years using digi number from using prepaid untill I change to post paid.. but my dissapointment is I didnt get any free gift.. offer.. discount especially product sale at digi service centre... when I try ask about price iphone 8.. ur staff tell even your already have a plan.. u have to buy another plan to get the price that digi offer to the customer.. There is no complimentary for digi user... thank you digi...

Dispute November 17 payment:

I have signed up 150 family plan 3 number.

I notice there's additional charges on one of my family subline with RM50 whereby I was told it supposed to be unlimited call for all 3 family line. Please provide explanation and contact me on my mobile at [protected].

Remark - I have called up helpline earlier as the mentioned number was barred last 2 weeks, I have informed the helpline NOT to unbar the line if involve additional charges and I demand for proper explanation for the family package (3 line for RM150 monthly commitment). But I found out the mentioned number has been unbarred without my consent on the next day after the call made.

This appears there's additional charges for this coming month and maximum cap for each number, a clear explanation is appreciated.

Regards,
An unhappy customer

Digi Lintas (Digi ) has the worst customer service. My daughter went there with my husbabd to buy an iPhone 8 and none of them acknowledge my daughter or my hubby . The place wasn't packed with customers, there were a few but don't tell me you can't even say hello or hold on sir" . My husband even walked up to one of them and the guy just looked at him with a blank look. He went up to the counter and still nothing, no acknowledgement. My husband asked them " are you customer service ?" And they answered " yes " then my husband said " well I'm a customer" and the person at the counter said " oh we are busy " and my husband ask for their supervisor and without even looking for the supervisor they keep saying the supervisor is busy, so my husband had to push to ask for the supervisor at last they call for the supervisor to come out and my husband explained to the supervisor Everything and he apologize. When my husband mention What is his profession all were shock ...staff are So rude. Wouldn't recommend anyone to go to their customer service. It's UNACCEPTABLE. Not even 5 customer was in digi at that time .. please digi management train your staff well

I would like to lodge a complaint on your staff who has revealed my personal transactions to a 3rd party. Kindly take this issue seriously as I can report to BNM on the breached of PDPA Act by your employee. Please take the necessary action and track the staff id who has login to my personal account to disclose my incoming & outgoing calls details, etc.
I am regret & disappointed that this happened to my account which I am not aware since when the issues has been abused by your owned staff.

I was over sea and not using digi to call out but they simply charges me Rm 19.92 for 2 transaction as duration time 00.00.05 and 00.00.28 each transacting Rm 9.96. I feeling like they want to cheat me as I m not using it . This is not my first time over sea, when I call digi many time they said cannot wave . Really disappointed as using this service many years ...

My prepaid act [protected] digi ...whenever my act have extra than RM 4 or rm10 ...there will deduction of rm6 or 4 for the for some online charges like mobbfun n etc...its been all time report to digi. The last complain refund of Rm6 not refunded yet ..n today its another rm4 been deducted after I top up my account...pls look into strictly.. I been calling from just now...no answer

I walked in into the Digi Outlet at Jalan Metro Perdana Barat, Taman Usahawan, Kepong. this evening (2nd November 2017) around 5.45 - 6.00 pm to make a payment for my Digi number [protected] amounting to
RM 64.10.
I gave the counter person RM 100.00 and the counter person asked me for another 10 sen and since I did not have the 10 sen, I gave 20 sen instead.
So as the balance the counter person only gave me the 10 sen balance.
I walked away from the outlet without realizing that I did not collect the balance of RM 36.00 for the above payment.
Later I tried to call the DIGI Hotline and tried to get the outlet contact number, so that I could could inform them, but they could not provide me the contact and was not in anyway helpful.
As I don't stay in that area I would appreciate if you could provide me the contact number of the DIGI Outlet in Kepong as above, so that I can inform them and ask them to credit the balance of RM 36.00 to my Digi number [protected].
Hoping that you would be able to help me in this matter.
Thank you,

Nachiappan R
[protected]

What the [censor] with your line? I just top up RM 20 and purchased for RM3 for 1 day/24hours 1 gb data, and I received the confirmation message that said "Anda telah diberi ganjaran 1024.00 MB Internet Pass, sah hingga 01/11/2017" and after a few hours (I didnt use it cause I have connected to wifi in my class and suddenly I received message "Kegunaan internet tlh mencecah RM8 (tdk tmsk GST). Nikmati Internet percuma hga 11.59mlm. Muatturun [protected]@ HTTP://m.opera.com &layari 6x lbh pantas!" what the [censor] is that?! From RM 20 and my balance RM 1.50? Seriously digi?!

Now, I am in the centre and assigned with 2024 number which is next one. However, there are 2 counters operate and they serving the customer. There are total of 5 staffs in the centre and out of 2 customers is serving and the other is another 2 is awaiting including me. Can I be attending by the balance 3 digi staffs ? As I am seeing one of them is attached to the product, seem like exploring new phone. Another one is while make up and also answering call outside the centre. And the last one is replenish their stock. I tried to approach one of them, can I be attending now, but I was told that I have to wait for my turn. Can digi cut down the waiting time, pls.