Digi / poor customer service
I'm digi post-paid user with 2 number registered under me. A main line and a sub line. During surfing internet, I get to know that digi is offering a prepaid package called digi easy prepaid and i found that it suits my needs. So, i called customer service at [protected] to check for my nearest service centre. The customer service assistant told me that the nearest one is at Taman molek jb and it is far from my house which is at Taman perling j.b. But since i had no choice i went there and i found that actually there is another service centre at bukit indah j.b which is just near by my house.Since i already reached there, i asked the customer service assistant to can cancel my subline and convert the same number to easy prepaid package and he did the change and he told me that the change will only took place after several hours. So, i went home and later that evening i activate the new sim card and i found that the customer service assistant gave me the wrong package which is digi hit rm1. I was so disappointed and i called [protected] to verify. i was told to get back to the Taman molek branch to change it back if i want to use the same number for the prepaid. Since, the place is far from my house, ia called back [protected] to check if i can do it in bukit indah indah instead at Taman molek. But this time, different customer service assistant told me that, i cannot convert the same number from post-paid to digi easy prepaid package and if want to do so, i need to port my number to different service provider first. Since i found it is very troublesome, i decide to just by a new number and the customer service assistant ask me to go to bukit indah branch.i went there and this time another customer service assistant told me that the digi easy prepaid package is only for student. i got so pissed of and i called the [protected] infront of the guy and i heard from[protected] that there is no such thing called digi easy prepaid student package and i let this to guy talk. The guy at the counter claiming that the instruction is from his manager. But when i wantto speak with the manager, they say that he is not around and just gave me the manager fon number. So, i called the manager and the guy who answer the phone claiming that he is not the manager but still willing to listen to my problem and he told me that the student package instruction is from the digi and he don't know how come the customer service assistant at [protected] don't know that. Finnaly i hang up the phone, throw away my digi sim cardand went back home.
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