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4.2 5629 Reviews

Agoda Complaints Summary

66 Resolved
1141 Unresolved
Our verdict: If considering services from Agoda with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Agoda reviews & complaints 1231

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7:45 pm EDT

Agoda no reservation found when I arrived at hotel, charged my debit card!

Agoda booking reference number - [protected]
Booked on 10/03/2013 at 17.39
Hotel -
Britannia hotel
Malcolm Rd, Aberdeen
AB21 9LN

Dear Sir/Madam,
I booked a last minute hotel through Agoda on Saturday afternoon (The britannia hotel, Aberdeen)
When I arrived at the hotel that I payed for there was no booking made in my name at all or any through your company "Agoda"
It was lucky that I managed to get a room for 2 adults and a 1 year old on a Weekend at such late notice and it was very late by the time we had arrived.
I payed the hotel with my debit card before I got the key to my room as there was nothing on thier system under agoda or in my name.
It has now came to my attention that Agoda has charged my Debit card £29.14.
I am most definitely not paying for a hotel room twice, I feel let down by your company and I will not be using Agoda again. I have booked hotels for years through booking.com or laterooms.com and have never had any complaints. The room was cheaper by a pound or two compared to the other deals, but i now have learned my lesson and will stick to travel comparison sites that I know and can trust, Agoda is nothing but a scam and complete rip off.

I expect a full refund and explanation to why they are not giving the service as they advertise on their website.
I will not be recommending them to anyone and they will not be getting a good review.

Thank you,
Gemma Sutherland.

Contact details
Email - [protected]@gmail.com
Phone number - [protected]

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K
6:27 am EST

Agoda doing wrong booking for me

It's make me really disappointed and feel regret to reliance on agoda to plan for my trip.

I booked a honey moon room tpye, make surprises to my wife in our honeymooner trip.

It's has been confirmed by agoda.

But why end up is booked normal room type for me.

It's how a bad experience and spoil the whole honey moon trip in my life.

It's effected my Psychological in my life.

Really really really disappointed.

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Update by Kent T
Mar 09, 2018 6:28 am EST

It's make me really disappointed and feel regret to reliance on agoda to plan for my trip.

I booked a honey moon room tpye, make surprises to my wife in our honeymooner trip.

It's has been confirmed by agoda.

But why end up is booked normal room type for me.

It's how a bad experience and spoil the whole honey moon trip in my life.

It's effected my Psychological in my life.

Really really really disappointed.

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C
11:42 am EST

Agoda double payment on hotel reservation

subject: Double booking in hotel reservation
date of incident: 08/03/2018
facility: Pacific Pensionne in Cebu City, Philippines
Booking date: March 08 - 10, 2018
booking ID: [protected] and [protected]
amount: 104.53 AED
Name of Guest: Jezreel Bantog
Payment under: Christine Earl Salazar

Summary:

I booked for hotel and during the payment it posted as "unsuccessful/ cancelled" (can't remember the exact sentence) then I booked again. I chose the same facility and put the same details like from the previous one. then payment was successful then after a few minutes, I received an email from Agoda about confirmation of my booking and there was 2 transaction debited on my account. and I received 2 confirmation from Agoda.

I would like to request for a refund for the other booking.

hoping for your fast action on this issue. thank you

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3:00 am EST
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Agoda hotel accommodation

i used your apps agoda last Dec 31, 2017 for getting a room at skyrise hotel and restaurants at Baguio City Philippines.

The apps says that the online reservations failed so I paid cash on the hotel insted.

January 3, 2018 I call my bank to check my remaining balance on my Credit Card ( Philippines National Bank -PAL Data Center, 4-20-130 Domestic Rd, 191 Zone 20, Pasay, 1300 Metro Manila. Tel number 851-437)
They said Agoda took 1, 850.50 pesos on my acct.
Its not alot of money but i want it back. First of all the apps said it was failed transaction second if the transaction succeed no "VOUCHER" given to me that time.

So im saying is how can i get my money back, Its almost been 2 months.

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4:06 am EST
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Agoda hotel booking provided not given with full information.

Hi my details are as followed:

Name: Mr Mehboob Jilani
Booking ID: [protected]

I booked Pallazo Manfredi Rome through your website. I have two complains to make in regards to this booking.

When I arrived at the Pallazo Manfredi hotel they notified me that their restaurant was not serving hot food and the restaurant was closed for lunch and evening meals. Now this information was not mentioned through your advertising of the hotel and neither was it mentioned on the hotels website too. Now after paying £372.42 for one night for a five star hotel you expect the restaurant to be operational. Second complaint is that I arrived at the hotel at 11.45 pm on February 21st 2018. Me and my wife were very tired however the next morning there was banging right next to my room first thing in the morning around 10.00am, when I left the room I could see that they were doing refurbishing the next door room to ours. Now for a five star hotel I find this very disorganised and disruptive for the people who are staying at the hotel well at least the room next to it! I feel that the stay was not worth the money we paid. And at the same time if the restaurant was not operation for hot food then this should have been mentioned by your website and the hotels too. A prompt reply would be appropriate or my legal team will be in touch in official ways.

My contact is as followed:

Number: [protected]
Email: [protected]@icloud.com

Kind Regards

Mr M. Jilani

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L
5:07 am EST

Agoda no receipt/confirmation. unhelpful service.

I booked a hotel through the agoda company unknowingly (booked through booking.com) on 5.11.17. I never received any confirmation from them or a receipt but didn't notice until 9.2.18 as I was just checking last minute details and I had received a PayPal receipt for the payment.

I contacted Agoda, with difficulty. I had to invent a reference number to be able to talk to them, as I couldn't get through to anyone without one, but had never actually been sent one! When I got through to them they were very unhelpful and wanted to ring me so that I could tell them my card details... I'd booked through PayPal so they had no reason at all to need/want my card details. It all seemed very suspicious..

I was speaking to them on chat for around 30 minutes, where they told me they couldn't find my booking so I hadn't made one. This was great news as I had my bank statement up in another browser window and could see that they had taken over £200 off of me.

After a long time, the lady eventually believed I was me and agreed to email me my own receipt!

It was generally a terrible experience, it's extremely difficult to actually get to speak to anyone and when you do they are very unhelpful.

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1:40 am EST
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Agoda refund of payment

In October 2017 i made booking for a resort in Thailand (river kwai). The location was incorrect as I was meant to book in chang mai. The payment was made at the time of booking. I realised the mistake immediately and contacted agoda within an hour of making the booking to see if the hotel would cancel and refund the payment. The hotel agreed to the refund and agoda advised me that they had received the payment from the hotel and issued a "gift card" to the value of $440.80. They furthermore advised that this could be redeemed against ANY future booking. I have been trying in vain since then to use the card but it appears that almost no hotels accept agoda gift cards. I have been in contact with agoda on numerous occasions for assistance but all they say is that I can use the card. I have complained to their customer care people, complained to customer service and still I have had no response. My argument is that they routed my refund from the affected hotel to AGODA, promising that I could use the $440.80. This is not possible and they have in effect misappropriated (I could say stolen) money which clearly belongs to me. I am writing this complaint as I have given up after 4 months of trying to resolve this with them with no success.
The gift card number is [protected]. agoda have furthermore no advised that the gift card expired on 11 january 2018 and is no longer valid!

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9:21 pm EST
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Agoda agoda customer service

I am having worse customer service with a agoda customer service representative. Her surname name is "ji" (a china chinese female) but name when I asked she said can't give and also she said she don't have any id, system will be able to trace. I called in regarding about upgrading my package. When ask why it could not be done, she told me had been sold out. Per person upgrade is usd114. She also blame me for replying late. My booking is in may and now she said I take two days to reply their email. I told her I only want to upgrade my buffet to add in lunch and drinks. Does that really matter with sold out? I told her buffer should not be an issue and I don't believe the resort only standby limited set of buffer and drinks for customers, right? She don't even bother check help me check with the resort and keep giving all sort of reason. She also told me that if the resort do not upgrade my meal package, then I will have to pay for individual meal that will benefit the resort. When I told her I would like to record our conversion and ask her to repeat what she said, she start to explain in another way. If agoda having this kind of staff, I think it need to look into it. I myself called the resort, to my surprise I was inform that I could upgrade my package during check-in and the price is usd47 per person!

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2:27 am EST
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Agoda erroneous billing of a dec. 20 hotel reservation in budapest, hungary

my HSBC red mastercard dec.13-jan.14 2018 billing statement showed a P3, 699.83 hotel reservation last dec. 20, 2017 in budapest, hungary which I never made in a country I have never & don't plan to visit. I checked my booking history and there is no record of such transaction on that date or any other dates & in that country or any country outside the philippines.

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Reindear
, US
Apr 11, 2018 9:16 am EDT

Has Agoda done anything to correct this? The same thing happened to me. I was charged Php5000 for Budapest as well, but I didn’t book a hotel there. I already emailed Agoda but haven’t gotten a reply.

W
W
Waseem Jaffer
, US
Jul 04, 2018 6:01 am EDT
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Replying to comment of Reindear

same thing happened to me on 18th June 2018. I never made any booking in any hotel in Budapest Hungary and Agoda.com charged me through my CC card an amount of PKR, 10650/-. Can anybody will tell me how to get it refund from Agoda.com

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S
8:16 pm EST

Agoda difference between agoda guaranteed pricing and rate charged at the hotel

Good day,

I had previously made a booking for two rooms at Guxiang Hotel Shanghai. Our booking ID is [protected]. My family and I checked in on the 30th December 2017 for a 4 night stay. The initial price quoted to me by agoda was CNY5600, however upon payment at the property, I was charged CNY6440.08 (please refer to photos attached). I would like to know why there was such a drastic jump in pricing between the price promised by agoda and the final charged price. Hoping to hear from them regarding the matter and a resolution for the matter.

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Zhengyi
, US
Feb 23, 2018 6:10 am EST
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Same with me, receipt received from agoda and payment deducted from my account not same, booked three rooms end up get two rooms.. what the service is this?

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S
1:34 am EST

Agoda horrible experience

I had a terrible experience of my hotel booking booked though Agoda I had booked my hotel booking in Agra hotel name ALLEVIATE booked two suite room for 2 night under AGODA id number [protected] from 30th DEC 2017 TO 01ST JAN 2018, The total amt they charged me on my card is INR 13647.92 and they sent me hotel voucher with condition specially mention that if you cancel the booking one night retention charges will be forfeited,
When I reached the hotel with my family on 30th December at 11:30hrs the hotel people told me that they are not holding any booking for me when I shown them the hotel voucher they told me that it was cancelled from there end and I was trying to called Agoda customer care number that was always not reachable I waited in the lobby for more than two hours then I talked to there reservation manager he told me that due to very less amount of room tariff confirmed by Agoda which was not acceptable to hotel they asked for amended voucher but agoda could not provided to them, As per them there total booking cost is INR 24000 onwards how they will give room at such a low price, I called up again customer care number of AGODA after waiting in line for 30 minutes one lady name Ms Sharon come to the line after giving the ID number she told me that booking is confirmed I given her reservation manager number to call him,
But seating in the hotel lobby such a long time I lose my patience I try to book other hotel though booking.com I got Ramada Agra when I am entering the card detail then reservation manger called me that do the check in formalities now agoda had given them assurance to send a amended voucher otherwise the amount will be charged to you directly then I got check in the hotel with all fear in my mind that I have to pay again,
My full day was lost out of my two days booking at no fault of me after checking again and again finally new amended voucher by Agoda sent to hotel on 31st December afternoon time,
What I decided not to booked agoda room never again it better to book directly with make my trip or goibibo or cleartrip or booking.com they all are better I am working in a five star hotel I do came with about 10 guest daily about hotel booking I always suggest them to booked though the above booking site but never booked with Agoda
This is a warning to comsumers out there, do not deal with unethical hotel booking sites like agoda. Do not fall for agoda's trap of having the lowest rates, you might end up getting conned like me.

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5:53 am EST
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Agoda one palm tree apartments

Booking reference-[protected]

We booked an apartment to sleep in after our 24 hour flight from the UK to Manila.
We had another flight early the next morning so wanted to be next to the airport.
When we arrived at 12 o'clock (as agreed previously with the woman who owns the apartment) we were told we couldn't check in until 2pm as the room wasn't ready and was being cleaned.
We waited for 2 hours, exhausted from our flight to then be told our room was ready all along but we had been told to wait in the wrong apartment block despite asking 2 separate individuals for help.
The booking confirmation we received didn't have the full detail on it which made this even harder.
When we got in the room we were disappointed to find that this wasn't the room
We had seen online and thought we had booked! The photo on the booking form
Is also different to what we were given.
The woman also asked us to pay cash however we were under the impression that the payment would be collected via our bank card which we had to register when we made the booking.
The overall service at this apartment was disgusting and we will not be returning in future.
I have attached photos of the room we booked and the room we were put in.
I look forward to your response.
Hannah Abel

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1:00 pm EST

Agoda reservation red planet hotel, angeles city, philippines

hi sir,
while I processed the payment of my reservations first time, a message appear to me, that it was time out, and then, i reserved again the same hotel, same room, same date, but unfortunately they deduct the amount twice, therefore, please refund one of the transactions that been deducted from my visa card.
Your booking ID: [protected]
Your booking ID: [protected]
[protected]@gmail.com

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7:01 am EST

Agoda payment made on my credit card

I did not push through with the payment nor ever checked-in on the said dates, December 26-28, 2017, regarding booking numbers [protected] and [protected].

I would therefore like to complain regarding this matter and please make sure that this will be cancelled or make the reversal on my credit card as soon as possible.

Please check with the hotel because I did not go there.

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6:40 am EST
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Agoda the apps said my online booking failed but agoda took my money

i used your apps agoda last Dec 31, 2017 for getting a room at skyrise hotel and restaurants at Baguio City Philippines.

The apps says that the online reservations failed so I paid cash on the hotel insted.

January 3, 2018 I call my bank to check my remaining balance on my Credit Card ( Philippines National Bank -PAL Data Center, 4-20-130 Domestic Rd, 191 Zone 20, Pasay, 1300 Metro Manila. Tel number 851-437)
They said Agoda took 1, 850.50 pesos on my acct.
Its not alot of money but i want it back. First of all the apps said it was failed transaction second if the transaction succeed no "VOUCHER" given to me that time.

So im saying is how can i get my money back.

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9:53 pm EST
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Agoda unauthorized credit card charges

I have book hotel in Grand Kampar Hotel on 02 January 2018 after 3 hours I done the cancellation and been penalised to paid the half of the booking proce which is RM222.51. I want the management to look the matter seriously and I want them to refund my full amount which they charged my credit card account RM445.02. Spoken with Ms Sita claim spoken with Mr Mohan will refunds the charges by 3 to 5 working days full amount of RM 445.02 by 10.01.18

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Update by Dalvir Singh
Jan 02, 2018 9:57 pm EST

Please be more customer orientated and solve my problems immediately. Looking forwarded a propmt responds from Agoda.com

Update by Dalvir Singh
Jan 02, 2018 9:55 pm EST

Mr Mohan is from Agoda.com

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10:48 am EST
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Agoda room booking

I booked and paid my 7-pax private room. When I arrived at the hostel, there was someone staying and sleeping in my room. Suppose the room was for ourselves. We were so frustrated with this hostel management who let other people stay in our room knowing that we confirmed and paid our room. I would like a FULL REFUND for this room.

Booking ID# : [protected]
Premise name : [protected]@SG, Singapore

My email : [protected]@gmail.com

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6:50 am EST
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Agoda hotel booking

I booked one hotel in Pondicherry through Agoda, total payment was made. But when I called hotel to confirm few things I came to know there is no booking against my name. Now Agoda customer care number is also not available and there is no response of emails. My money is gone and I can't even reach Agoda.
That's the worst experience I'm having - never ever book through Agoda.

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8:04 am EST

Agoda no booking confirmation received, credit card has been charged

Tried to book online, no confirmation received for booking id [protected]. No response from the property and never met with the property agent. Then, the amount for the property has been charged to my card. I cannot contact Agoda by phone as I don't have any confirmation of said booking therefore no booking reference. Cannot contact by email as have no details and cannot find any online either it's all phone numbers of which you cannot actually talk to someone or proceed without a booking reference.

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1:44 am EST

Agoda hotel overcharge without inform

I had book hotel though agoda start from 22/12-25/12 at Ploen Chaweng Koh Samui Hotel. I book for 2 adult room however I bring along 1 kid. After I arrived and receptionist given me room key. They giving me room come with 1 king size bed and 1 single bed room.

When on the days I check out the receptionist ask me why using the single bed inside the room? At first I asking why? When I check in the hotel never mention what room they given to me. I just realise when I get into the room is 1 king size bed and 1 single bed. For the pass few days I walk though receptionist no people is inform or mention I cannot using the single beds.

Just when I check out just question me! Asking me paid 1000 bath per day and total 3000 bath for 3 day stay. How come they not inform customer not to use the single bed first then come to end of the days just claim and asking for payment. I still thoughts hotel is seeing me bring along kid and upgrade me the room. Since you giving the room for me to check in mean I can sleep on the single bed.

This is ridiculous I am paying extra 3000 bath without any notice or information.

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Agoda Customer Reviews Overview

Agoda is a popular online travel booking platform that offers a wide range of accommodation options to travelers worldwide. The website has received numerous positive reviews from satisfied customers who have used the platform to book their travel accommodations.

One of the most significant advantages of Agoda is its user-friendly interface, which makes it easy for travelers to search and book their preferred accommodations quickly. The website also offers a wide range of accommodation options, including hotels, apartments, villas, and hostels, to cater to the diverse needs of travelers.

Another positive aspect of Agoda is its competitive pricing, which allows travelers to find affordable accommodation options without compromising on quality. The website also offers various deals and discounts, making it an attractive option for budget-conscious travelers.

Agoda's customer service has also received praise from customers, with many reviewers noting the prompt and helpful responses they received from the support team. The website also offers a 24/7 customer service hotline, ensuring that travelers can get assistance whenever they need it.

Overall, Agoda is a reliable and convenient platform for travelers looking to book their travel accommodations. With its user-friendly interface, competitive pricing, and excellent customer service, it's no surprise that the website has received numerous positive reviews from satisfied customers.

Agoda In-depth Review

Website Design and User Experience: The website design of Agoda is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing you to quickly enter your destination and dates. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process on Agoda is straightforward and user-friendly. Once you have selected your desired accommodation, the booking form is simple to fill out, with clear instructions and options. The website provides all the necessary details about the property, including photos, amenities, and reviews, making it easy to make an informed decision. The checkout process is quick and secure, ensuring a seamless booking experience.

Accommodation Options and Variety: Agoda offers a wide range of accommodation options, catering to various budgets and preferences. Whether you're looking for luxury hotels, budget-friendly hostels, or cozy vacation rentals, Agoda has you covered. The website provides detailed information about each property, including room types, amenities, and guest reviews, allowing you to find the perfect accommodation for your needs.

Pricing and Deals: Agoda offers competitive pricing and frequently features great deals and discounts. The website displays the prices clearly, including any additional fees or taxes, so you can easily compare and choose the best option for your budget. Agoda also offers special promotions and member-only discounts, allowing you to save even more on your bookings.

Customer Service and Support: Agoda provides excellent customer service and support. Their customer service team is available 24/7 and can be reached via phone or email. They are responsive, friendly, and knowledgeable, ensuring that any issues or inquiries are promptly addressed. Agoda also offers a comprehensive help center on their website, with FAQs and guides to assist users.

Trustworthiness and Security: Agoda is a trusted and secure platform for booking accommodations. The website uses industry-standard encryption to protect your personal and payment information. Agoda also verifies the authenticity of guest reviews, ensuring that you can trust the feedback provided by other travelers. With a solid reputation in the industry, you can feel confident in using Agoda for your travel bookings.

Mobile App Functionality: Agoda's mobile app is well-designed and offers a seamless booking experience on the go. The app is user-friendly, with a similar layout and features as the website. It allows you to search and book accommodations easily, view your bookings, and access exclusive mobile-only deals. The app is available for both iOS and Android devices, making it convenient for travelers to manage their bookings anytime, anywhere.

Loyalty Program and Rewards: Agoda offers a loyalty program called "Agoda Rewards." By signing up for free, you can earn points on every booking, which can be redeemed for future discounts. The more you book, the higher your membership level becomes, unlocking additional benefits such as exclusive deals and priority customer service. Agoda Rewards is a great way to save money and enjoy additional perks while booking accommodations.

Additional Features and Services: In addition to accommodation bookings, Agoda offers several additional features and services. They provide airport transfers, car rentals, and travel insurance, allowing you to conveniently arrange all your travel needs in one place. Agoda also offers a "Price Guarantee" feature, ensuring that you get the best price for your booking. If you find a lower price elsewhere, Agoda will match it or refund the difference.

Overall Rating and Recommendation: Agoda is a highly recommended platform for booking accommodations. With its user-friendly website design, wide range of accommodation options, competitive pricing, and excellent customer service, Agoda provides a seamless and reliable booking experience. Whether you're planning a business trip or a leisurely vacation, Agoda is a trustworthy choice that offers convenience, value, and peace of mind.

How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your account regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or actions taken in relation to your complaint, and you may need to respond or provide additional information.

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Agoda contacts

Phone numbers

+65 63 297 537 +1 (866) 656-8207 More phone numbers

Website

www.agoda.com

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