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Dick's Sporting Goods Customer Service Phone, Email, Contacts

Dick's Sporting Goods
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1.8 178 Reviews

Dick's Sporting Goods Complaints Summary

35 Resolved
143 Unresolved
Our verdict: When using services from Dick's Sporting Goods with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dick's Sporting Goods reviews & complaints 178

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7:56 pm EDT

Dick's Sporting Goods commercial

The commercial.. The new commercial that came out no more than a week ago has my ears bleeding. It plays every 10 minutes and on every channel! If this continues, we have discussed we will be canceling our vue subscription due to how horribly annoying this is. Honestly, this business forever lost me as a customer with how bad and obnoxious it sounds. Then they have people jumping and playing on rooftops, trespassing and causing havoc. Just play it quits already and get the commercial banned. I'm ready to tear my ears off.

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3:22 pm EDT
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Dick's Sporting Goods ua c1n mc jr. black/blue-2.5

I went into your store on Sunday July 8th to purchase some football cleats for both my boys. Well the ones they wanted had to be ordered online, we went ahead and took care of that in store. Purchased Silver ones for my oldest Blue ones for my youngest. Awesome! Only to find out today, we only received the Silver cleats because they cancelled the blue ones. Now I have a 7 year old with no cleats for Saturdays practice. Why wasn't I told that they were out of stock the day I went to purchase them both. I went ahead and called Customer Service to let them know, only to get a it's not their fault response. SO UPSET! Only place we ever order our cleats. I'm going to have to find a different store from now on because of the Customer Service I recieved.

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12:08 am EDT

Dick's Sporting Goods bike

Hello,
Just wanted to share the terrible experience at the store in Orem, UT and my interaction with (Tyler - Sales Lead) I wanted to Return/exchange a Bike that i had purchased less then 24 hours from my interaction with Tyler. Bike was and is in brand new condition, i only took it for s ride around the neighborhood to try it out since i cant really get a feel for it riding down the aisle of a store and i didnt return it the same day because store was already closed. It took Tyler all but 2 seconds to tell me he wouldn't return it because of "wear and tear" and kept looking at the rear tire for some reason, i even asked him what he was looking at! All he could tell me is that he was told to tell people he cant return Bikes. I understand policy and I'm not looking for any kind of hand out, but its frustrating when this policy isn't explained they way it should. All i wanted to do is Buy a more expensive Bike but he wouldn't even listen to an idea of an exchange. I had spent $450 on this Bike and was ready to spend $200 to $300 more at your store. Tyler did give me the card of the Store Manager and told me he was a cool guy but probably wont do much for me. I have managed retail for over 13 years and would never treat someone the way i was treated, Tyler made me feel like i was lying or trying to scam the store and said it wasnt his problem. I even explained that the front shifter broke and i had to take it apart to fix it Myself but all he kept saying is that it wasnt his problem.
I'm usually not one to complain and much less right a review on a store, but felt it was important to talk about my experience to hopefully help other customers that might go through the same frustrations as i did.

Would like to hear from somepne just to understand why a brand bew Bike cant be returned, not a single scratch, absolutely in brand new condition!

Thank you
[protected]@gmail.com

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12:43 pm EDT
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Dick's Sporting Goods staff/service

I was at the Greenwood, Indiana store on Sunday June 3rd to purchase soccer cleats for my 15 year old son. He picks out a couple of styles and we find a clerk and I said we need to measure his foot. The guy sets the measure thing on the ground and says stand up. He glanced at it and said its a 10. He goes back to get shoes and my son says Mom the ones at home are a 10 and do not fit. Brings out 10's and I finally said we need an eleven and he proceeded to argue that it was a 10. He brings out the 11 and hands the box to my son and walks away. We waited 20 minutes and never saw this man again. I flagged down another clerk and we chose a pair. Checking out I had a 20% off coupon and the clerk had to get someone to put in a code so we could use it. Some girl comes over, leans over the counter and tries to enter her code. After two attempts she says, OH MY GOD! She must have seen the look on my face and says, I'm sorry but I was in the middle of something.
As she was walking away she says I'm sorry again. After my horrible experience from yesterday I will think twice about returning. I know that whether one person returns or not does not matter to a company of your size.

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7:27 pm EDT

Dick's Sporting Goods customer service

On 12 May my wife and I went into Dicjs sporting goods in Panama City Beach. Was trying on some clothes. When I went to open the door to the dressing room there was an employee named Bayle who was cleaning the room. I knocked and no answer so I went in and the door bumped her arm. She snapped at us and said can I help You? I told her that I was just going to try on clothes but I would wait. Bayle snapped at me and just said, NO YOUR FINE JUST GO AHEAD. After trying the clothes on I seen her again and I apologized yo her. She snapped at me again, stating OH NO YOUR FINE WHATEVER and walked off.
After talking to Management which stated oh well we will talk to her.
This is a tourist town but like explained to them I'm Local and shop here quite often. But never again.

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8:08 am EDT

Dick's Sporting Goods Basketball hoop delivery and setup

• Ordered a basketball hoop and paid for delivery and setup for Tuesday, 5/8 between 3 and 6pm. Because of the window, I had to leave work early to be there.
• The guys did not show up until 8pm causing me to miss my church small group that I had committed to for the evening. After they unloaded, they realized that they had the wrong hoop so they would have to push things back until the next day. Assured me that someone would be calling me right away which did not happen.
• I checked the installation link the next day and noticed that I had another new window setup for between 3 and 6pm so I had to take off work early again to be home.
• I received a phone call from Select Express at 5pm letting me know someone was on the way (this person was also very rude but that's whatever).
• 6:30 rolled around and I had heard nothing so I called Select Express. Waited on hold for eight minutes the first call and was immediately hung up on when someone finally answered. Called back and waited for another eight or nine minutes and the same thing. Two calls and zero words spoken and 20 minutes wasted.
• I then call the store in Cumming, GA where I purchased the hoop and spoke to Susan who was the Manager last night. She said that she would find some answers and call me back.
• I received a call from Select Express about 20 minutes later and was told that he would look for answers and call me back.
• Susan from the store called me back and said that I would hear from Select Express soon, I informed her that I already heard from someone who did not know anything and all she could say was that "hopefully that's not the person who is supposed to be getting answers."
• Received a phone call from Select Express at 7:30pm where the guy told me that the technician had experienced "vehicle problems" and had been spending the last couple of hours getting his vehicle fixed so that he can make it out.
• Three guys showed up at my house around 8:10pm. At this point, I found out that the "vehicle problems" excuse was a complete lie b/c the guys told me that Select Express had them running around all over all day and that they also were having issues with them.
• Get a ring at my doorbell at about 8:45pm (after I told them please don't ring the doorbell b/c I have young kids sleeping and a dog) where I'm told that it's too dark for them to complete my hoop and that they would come back in the morning. Literally almost nothing had been done at this point. The guys also told me that they had never put this hoop together before so essentially they don't know what they're doing. I was again told that I would receive a phone call which has yet to happen.
At this point, I have zero reason to think that anything will be done correctly or in a timely manner. I've had to put my six year old to bed with tears in his eyes for two nights in a row b/c I promised him he would have his basketball hoop. I'm a fair person and I try not to set unreasonable expectations for people but my experience with your company could not be worse at the moment. I understand that you have nothing to do with this but I thought you should know what's going on at the store level in Cumming, GA and how it's turning a lifelong customer into someone who will never shop with you again. On top of all of this, I made a return on Sunday for the amount of $957.63 and I have yet to be refunded and now I'm starting to question this which is also insane.

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Fed Up w/ Select Express
Eastham, US
Jul 18, 2022 10:20 am EDT
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Just canceled order for assembly by Select Express. We ordered the assembly and paid $150 on 5/9/22. Heard nothing so we contacted Dick's on 6/22/22. They were to contact Select Express. Nothing. Requested return of $150 plus tax on 7/18/22. Dick's people have been nice. Select Express is non-existent in our experience.

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B
11:56 am EDT

Dick's Sporting Goods bs staff!

I went to this store today to buy a few small things for my kids. I talked to an employee ( I think his name was Daniel. As we were finding the things I need more and more customers kept coming in. He signaled over the radio he needs help. Then another voice came over the radio and was yelling saying just take care of it. This employee looked so stressed and upset. He said his boss told him to go answer the phone. What kind of "boss" takes an employee out of a customer's help, all his boss had him to was answer the phone. Why couldn't he? Everytime I go in this store I have never seen this boss, I feel so bad for this kid, and yet the boss continues to do NOTHING. I am so disappointed in this store.

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1:43 pm EDT

Dick's Sporting Goods items carried

I never ever write reviews on anything where I do business but my experience at dicks sporting goods, yorba linda, ca. Was so terrible that I had to take my precious time to tell about how bad this place is. Dicks went in and bought out several sporting goods stores throughout the country and took them over. I have had bad experiences at the store many times but since they are the only sporting goods store in my area other then big 5, I had to visit the store. I went in with my list of 4 items I needed, 4 items that are not strange items, special items, or anything that any sporting goods store would not carry... But dicks did not carry any of them and I left the store without any product I needed. I went in there looking for a normal, regular catchers mask, size xxl compression shorts with a pocket for an athletic supporter, a helmet chin strap, and size 14 turf shoe. They had none of these and I was told by 3 sales staff that everything is ordered now days through the internet! Great customer service! How does a sporting goods store not carry a catchers mask? All they had was 2 hockey style catchers mask/helmets, no regular catchers masks. I will never visit a dicks store again. They have constant terrible reports on the internet so I am not the only one complaining. Check for yourself.

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10:47 pm EST

Dick's Sporting Goods anti gun decision

While I acknowledge that Dick's may support any policy it pleases, I strongly disagree with this decision and the ill-informed position the business is taking. Despite their political preferences, most everyone cares about people, especially children, being killed and would want to prevent a mass shooting. Punishing those who wish no harm on other people by restricting their options will not prevent the next mass shooting. Most gun violence incidents do not use assault-style rifles, nor high capacity magazines. Moreover, if people who are 18 years of age are deemed mature enough to vote and make decisions about their bodies, why are they then not mature enough to purchase a firearm? I do think if we increase these ages, only then will it be logical to increase the firearm purchase age. In addition, none of the mass shooters got their guns through the "gun show loophole" in any of the possible tangential meanings of the term.

There are ways to prevent the next shooting, including not giving any acknowledgement of the shooter's name or even posting his photo anywhere. We can also use metal detectors in school (my high school used this) in addition to allowing those who are willing, with the necessary skill and training, to carry firearms with them for defensive use. Perhaps if we manage to also properly enforce the laws already in place and encourage law enforcement to follow up on credible warnings (multiple ones in the Parkland case), then our background check system would work as intended as well.

I regularly spend thousands of dollars at Dick's (and shopped there even back when it was called "Chick's"), but now will choose to take my business elsewhere. All of my friends and family who support gun rights are also the only ones I know who regularly shop and spend large amounts of money at Dick's. They too will no longer shop there. I will also discourage all I know from shopping there unless there is some change. I would suggest that Dick's reconsider their position, or at least further look into more effective ways to contribute to reducing gun violence and mass shootings than the options it is choosing to support at this time.

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1:20 pm EST

Dick's Sporting Goods your decision with nra

I will no longer shop or do any business with your company for your decision concerning NRA customers. My money will go to institutions who don't try to play politics. Hope your sales drop, drop, drop. It seems stores should keep their nose out of the customers business. Your decision not to offer incentives to NRA customers is really the the bottom of the barrel. Hope this publicity hurts your chain...

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Lauren J
, US
Feb 28, 2018 8:13 pm EST

Totally in agreement. America is a place where ALL people have a right to belong to an organization and have their own beliefs. For this company to ostracize a certain group of people based on a school shooting that has nothing to do w/the NRA is crazy. They won't get my business in the future due to this stunt.

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Shaun R.
, US
Feb 28, 2018 3:22 pm EST

I absolutely love their decision, along with many other organizations, to stop support of the NRA. Because of this, Dicks just became my preferred sports store to shop. Thank you Dicks!

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6:15 pm EST
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Dick's Sporting Goods customer service

I took my daughter to get a pair of shoes at the Medina Road Akron store and it was the worst customer service I've ever had. We normally shop at our home store in Vermont and always have many employees looking to help. After it took 45 minutes to try on a $90 yes one pair of shoes and order them my 12 year old was in disbelief the customer service was that bad.

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1:48 am EST

Dick's Sporting Goods bad service

I want to know what's going on. I try to order items, but each time I do it, it gets canceled. I would understand it if it rejected my credit card, but I can't even pay. At first, I thought that maybe the items I tried to order were out of stock, so that's why I called them. But they didn't confirm it.
Unfortunately, I wasn't said why my orders got canceled and I just gave up on them.
I will shop elsewhere then.

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8:20 pm EST

Dick's Sporting Goods worker

Today I had ben shopping st one of your stores in wilkes barre pa and I was shopping. For ski gear. A worker a man with blonde hair in his late teens was following me throughout the store for about 20 minutes so I had used the restroom and came out and he was standing by the restroom acting as if he were fixing shelves and when I got to the middle isle of the store he started to chase after me and I immediately asked what was wrong and he replied i've been following you throughout the store and I immediately thought he thought I was shoplifting so I had pulled out my pockets and showed him my coat and everything was clear I was not shoplifting but I thought the problem should be recognized the man had blonde hair glasses maybe if someone could get back tot me that would be great

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1:07 pm EST
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Dick's Sporting Goods store manager

To start, I waited in line for 30 minutes because three store employees plus the store manager could not figure out how to help a lady with purchasing a bike.

Finally after waiting, it was my turn. I needed help purchasing a license. The store manager Dennis offered to help, while the other associates were talking.

So, I walk over to the other side of the counter and he asked me what license I needed. I told him and then he proceeded to have a rude attitude when I asked to see the prices because he was "too lazy" and impatient to go back one page.
I said never mind and walked out.

I am unsatisfied with the service I got from the store manager. As a manager he should have been way more helpful and respectful.
I would like this situataion to be handled and taken care of so no other customers are disrespected.

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12:09 pm EST

Dick's Sporting Goods return/refund not given in full

12/5/17 @ 12:30PM - Ocenaside, CA - Associate: Erika
CO#[protected]
Sell Store: 00924
Receipt #: 009242130112110917008
Date: 11/9/17
Return Type: ecommerce receipt
[protected] - Addidas Woman 35.99
Tax 2.75
Total: $38.78

My husband purchased an LA Lings shirt for my birthday and it was too small. So I returned it yesterday, with the shipping bag, shirt bag and shipper receipt which stated it was $44.99 + tax. The associate would only give me the current cost of the shirt which was $35.99, not in cash, but on a Gift Card. I asked why I didn't get the original cost since I had the receipt? Her response was, I don't know, that is what the computer wrung up and she handed me the gift card. Can you please explain to me, why I didn't get the full refund? My husband and I are not very happy about this and we will never shop at this store if it isn't resolved.

Thank you,
Sandra Lutsch
1662 Calle Las Casas
Oceanside, CA 92056
[protected]@yahoo.com

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8:22 pm EST
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Dick's Sporting Goods wrong item shipped

I ordered some Metcon shoes on November 27th. I received a confirmation through my email as well as shipping information. The shipment arrived on 11/30. However instead of shoes I received a "Hydro Flask" instead. The order sheet inside the box clearly stated what I actually ordered. I called customer service the evening of 11/30 and they said they put in a claim and I should hear from someone within 24 hours and have a tracking number for the expedited shipping. They also asked me to drive to my nearest Dick's sporting good store to return the item. I heard nothing the next day on 12/1. I called customer service again on 12/2, they said they saw the claim logged, but could not provide an update. As of 8pm Monday 12/4, I still had heard nothing. I called customer service again and they didn't see anything on the claim and put in for an expedited reship. We shall see what happens tomorrow.

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4:04 pm EST
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Dick's Sporting Goods cancellation of an order that has not shipped!

I purchased a gun safe on Nov 27 in the evening online. ON Nov 29th at 3PM (less than 48 hours later) I called customer service and explained that I wanted to cancel the order. They indicated that although the order had NOT shipped, that a consumer is only allowed 30 minutes to cancel their order after placing it. I was also told that I would have to receive the item, accept it and then call to get it picked up. And that my refund would only be issued once I placed the call to get it picked up. I don't understand why I have to take a day off from work, to wait for an order that I don't want, and store it in my garage until you can schedule someone to pick it up. It is extremely inconvenient and makes no sense.

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3:12 pm EST

Dick's Sporting Goods unethical behavior

There is this worker named Julliet, i don't remember her last name, she works at Dick Sporting Goods in the Palisades Mall. I've recently encountered her a few days back and received such customer service. She was not willing to help me with finding a fitting room and was overall rude. Please excuse her from her job, she's putting a bad representation towards the store.

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7:42 am EST

Dick's Sporting Goods store

My daughter and I went shopping for Black Friday yesterday afternoon. We had a terrible experience because there was little or no signage on the metal racks and the wooden stands holding clothes as to whether clothes were on sale and if they were boys, girls, men's or women's. It was like playing a guessing game. Also, the clothing tags were no help either because they don't identify gender or age group. My daughter finally made a purchase after much frustration but we were very disappointed at how the store and sales were arranged and identified. If it wasn't for the fact that she had a good coupon, we would have left empty handed.

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1:14 pm EDT

Dick's Sporting Goods employee

I know that this girl currently works at store #1325, and she is always complaining about her job and slandering others via social media. Not great representation for the company. She always tries to get people fired that she does not work well with, and I was a victim of that. Now that I have quit, she still does that same thing and harasses me on social media. Not a good look!

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