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Dick's Sporting Goods
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1.8 178 Reviews

Dick's Sporting Goods Complaints Summary

35 Resolved
143 Unresolved
Our verdict: When using services from Dick's Sporting Goods with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dick's Sporting Goods reviews & complaints 178

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10:01 pm EST

Dick's Sporting Goods online ordering, horrible. never again!!!

I recently ordered a North Face down jacket from Dick's online. Dicks shows 2 colors and a variety of sizes in stock on their website. The site let me order one, even pre authorized my C.C. After waiting a day and a half for a confirmation e mail with a tracking number, it finally arrived in my inbox and the status of the shipment was "processing" and an estimated expedited arrival date was 2/3/2017. I had ordered it at 11 AM on 2/1, and the e mail with an order number/est arrival date arrived 2/2/17.
The order was canceled online with no explanation, or e mail notification as to why it was canceled. After calling cust service, seems they have NONE in inventory, NONE! No sizes, No colors. I waited for a month for these jackets to go on sale, and on the morning of 2/1/17, the discount first appeared on the website. I ordered immediately before they were all gone.

On 2/2/17, WITHOUT any explanation, the order status went to " canceled". Seems as if Dick's never had ANY jackets, but were still selling them on their website, irregardless of the inventory in stock. I went to the Dick's site several times today and they are STILL selling them and pre authorizing credit cards even though they have no stock.

I called customer "no service" and was told that they had 19 blue jackets on 2/2/17, but had sold out. I asked why if I had ordered mine 2/1/17 at 1100AM, why was my order not honored before the others that ordered after me. I was then told by a supervisor that there was actually never any coat's at all. They were all soooooooo sorry for the mix-up, however; the manager was stone cold and offered no explanation. He also allowed things to continue as usual on their site with NO inventory in stock, and due to the season ending, very little chance of getting any more. Talk about false advertising.

I did order several jackets in the aftermath of this unbelievable incident. One was for a bomber blue XL (for my dad) from Rocky Mountain Ski and Board for way cheaper than the Dick's price, and there was a price reduction at Sunny Sports .com for $227.95 (zinc grey for me). Dick's wanted $349.00 per jacket. I immediately got confirmation e mails from both companies. Several hours after those orders got tracking numbers (in those e mails), I went to both sites and the XL and XXL jackets I had ordered were pulled from the "in stock" to "not available". I guess I got the last jackets in those 2 sizes/colors, and the sites IMMEDIATELY shut those sizes down. Not Dick's. You can still buy one by ordering from the Dick's site and have your CC reimbursed and all the apologies I am getting. If you don't believe, go to the Dick's site and order a bomber blur or a TNF Black color. The site shows 3 sizes available in blue, and 3 sizes in black available.

You would think that as big as Dick's is, they could do a whole lot better than the smaller company/sites I had to order from, especially with the online technology that is available. They have mostly ratings of a 1 out of 5 on the review/social media sites, and this review certainly won't help them at all. Move over Sports Authority, make room for Dick's, they will certainly be next for bankruptcy proceedings.

Steve Wilson
Norfolk Va

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Update by Steve590
Feb 03, 2017 10:03 pm EST

I recently ordered a North Face down jacket from Dick's online. Dicks shows 2 colors and a variety of sizes in stock on their website. The site let me order one, even pre authorized my C.C. After waiting a day and a half for a confirmation e mail with a tracking number, it finally arrived in my inbox and the status of the shipment was "processing" and an estimated expedited arrival date was 2/3/2017. I had ordered it at 11 AM on 2/1, and the e mail with an order number/est arrival date arrived 2/2/17.
The order was canceled online with no explanation, or e mail notification as to why it was canceled. After calling cust service, seems they have NONE in inventory, NONE! No sizes, No colors. I waited for a month for these jackets to go on sale, and on the morning of 2/1/17, the discount first appeared on the website. I ordered immediately before they were all gone.

On 2/2/17, WITHOUT any explanation, the order status went to " canceled". Seems as if Dick's never had ANY jackets, but were still selling them on their website, irregardless of the inventory in stock. I went to the Dick's site several times today and they are STILL selling them and pre authorizing credit cards even though they have no stock.

I called customer "no service" and was told that they had 19 blue jackets on 2/2/17, but had sold out. I asked why if I had ordered mine 2/1/17 at 1100AM, why was my order not honored before the others that ordered after me. I was then told by a supervisor that there was actually never any coat's at all. They were all soooooooo sorry for the mix-up, however; the manager was stone cold and offered no explanation. He also allowed things to continue as usual on their site with NO inventory in stock, and due to the season ending, very little chance of getting any more. Talk about false advertising.

I did order several jackets in the aftermath of this unbelievable incident. One was for a bomber blue XL (for my dad) from Rocky Mountain Ski and Board for way cheaper than the Dick's price, and there was a price reduction at Sunny Sports .com for $227.95 (zinc grey for me). Dick's wanted $349.00 per jacket. I immediately got confirmation e mails from both companies. Several hours after those orders got tracking numbers (in those e mails), I went to both sites and the XL and XXL jackets I had ordered were pulled from the "in stock" to "not available". I guess I got the last jackets in those 2 sizes/colors, and the sites IMMEDIATELY shut those sizes down. Not Dick's. You can still buy one by ordering from the Dick's site and have your CC reimbursed and all the apologies I am getting. If you don't believe, go to the Dick's site and order a bomber blur or a TNF Black color. The site shows 3 sizes available in blue, and 3 sizes in black available.

You would think that as big as Dick's is, they could do a whole lot better than the smaller company/sites I had to order from, especially with the online technology that is available. They have mostly ratings of a 1 out of 5 on the review/social media sites, and this review certainly won't help them at all. Move over Sports Authority, make room for Dick's, they will certainly be next for bankruptcy proceedings.

Steve Wilson
Norfolk Va

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8:10 am EST

Dick's Sporting Goods liars

My order was cancelled and no one from Dick's Sporting Goods ever bothered to contact me! I waited and waited for my order to arrive and nearly months passed when I decided to contact the about my order. Only then they finally told me the truth. Their rep said that they were just about to refund me. Yes, sure! They said that my order was no in stock and it was not shown on the site because their site wasn't updated. Lies, lies, lies!
Not to mention that I'm still waiting for my money!

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5:06 pm EDT

Dick's Sporting Goods return

I returned 3 items to Dick Sporting Goods. It got to their warehouse 9//7 by 9/13 I still did not have any notification that my refund was processed so i called Customer Service.
I was told it takes 10 business days for the refund to be processed and another 3-5 for it to show up in my account. That's 1/2 a month!

The customer service people are nasty.
Don't purchase anything from this retailer I'm sure you can find whatever you need elsewhere.

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6:01 pm EDT
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Dick's Sporting Goods shoes

On August 25th, I tried to return an unworn pair of Mizuno atheletic shoes and they declined my return and I had my receipt. I know I shop a lot in there and have spent a bunch of money in there. They would not let me exchange them either. I don't care how many exchanges or returns you have, you should be able to exchange or get your money back if you have a receipt. Unless things change, I will not spend another dime in there. Thanks.

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11:01 am EDT
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Dick's Sporting Goods purchase order website not updated

Bought my hiking shoes online Saturday. I was tracking my order it was schedule for delivery on Friday. Friday morning I get an email that it's no longer available and that my order was canceled. Why did they sell it if there was no stock? Why did they wait till Friday to tell me (I needed it by the next Tuesday)? Why can't they send it out when it's in stock again? Customer was not very helpful; no discount was offered just apologies. Very disappointed, next time I will be hesitant to order from Dicks.com.

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Wine Is Good
Wine Is Good
, US
Aug 26, 2016 4:55 pm EDT

Never order anything online that you need in under 4 weeks.

Wine Is Good
Wine Is Good
, US
Aug 26, 2016 4:55 pm EDT

This can happen with every single online retailer. It is nearly impossible to get a real time inventory. Suppliers can run out, items can be recalled, etc. Giving you a refund is the law.

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1:26 am EDT

Dick's Sporting Goods they don't accept returns

When I ordered my stuff I asked about the return process and they said "yes, you can return in case of damages and etc.". So when I received my items two of them were defective, so I contacted dick's sporting goods and asked for a replacement. And guess what! They said sorry we do not accept returns!
And the most ridiculous part was when they tried to assure me they never told me that they do accept returns.
Well, lesson learned! Dick's sporting goods you just lost a customer. Hope you'll get out if business.

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1:59 am EDT

Dick's Sporting Goods scam company! beware!

I have ordered several golf balls from Dick's Sporting Goods and when I received my packaging I noticed that two balls were missing! Contacted the company and they promised to sent me the missing ones. Weeks passed and still nothing! Recently I received a message from them stating that they have changed their mind and refused to ship the missing balls. Tried to call them, but they ignore me! Never again!

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Leomcgeejr
West Caldwell, US
Jul 07, 2022 1:23 pm EDT
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I paid for a kajak through PayPal and Dick's sporting goods but never received it

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The Blue Knight
Houston, US
May 13, 2022 6:21 pm EDT

I have been in Dicks Sporting stores many times made one purchase of a thermal mug as a gift only because I was in a hurry and happened to be in the mall and walking by. The purchase was on time convince and location otherwise I would not have gone there. Not a very good sporting store and lay out is poor. If you are a golfer, it might serve you well otherwise I would much prefer the old Gander Mountain or Outdoor Sporting Store. Academy is third on the list as far as store merchandise available for selection. To me Dicks Sporting is a waste of time with very poor merchandise selection. If you are a hunter, fisherman or camper don't waste your time. Just my own opinion. The Corporate & owners do NOT approve of weapons sales to the public! I was actually told this by several employees of Dicks Sporting Goods while in the stores as I did inquire why there were no such products in any of their stores. It is only my opinion that not selling at least long guns and ammo for hunting & a gool selection of fishing equipment is a bad decision for an outdoor sports store. A Golfing only store is great if you play golf.

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6:12 pm EST
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Dick's Sporting Goods no sweat warranty

I bought an Eliptycal over a year ago, I paid for no sweat warranty and for people to assemble in and delver it to my apartment . After a few days heard a loud noise in it, called Dicks and had to wait months till someone came to repair it, a few months later found out there was so resistance to the eliptical. I couldnt find reciept, called Dicks and was told that after 90 days, I'm erased from computer. After they gave me numbers and was dealt the "RUN AROUND", I finally decided to call Sears to send a technician which I am spending 300 dollars to fix my machine. The Sears tech told me I would have been in the computer for years. I paid an extra 150 dollars for the no sweat protection plan and they said I wasnt registered for it even when a technician from a place called "Primetime Technicians did come to fix my eliptical prior to this. I'm very hurt and feel like I've been scammed.

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8:21 pm EST

Dick's Sporting Goods store manager

Wednesday 12/30/2015 around 2:00 p m great northern mall north Olmsted oh we went to dicks to purchase wild Ohio magazine through there Ohio fishing and hunting license agent we were told go to front entrance and were directed to Barbara as she handles license purchases as she was trying to help us the store manager Jason came over and wanted to know what was going on and who was she talking to on phone and was extremely rude to her and us after that he came back and said she was done helping us and he could not he then gave us a mean mugging look as he called for next customer while Barbara was still helping us.we feel he acted in a very un-professional manner

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8:21 pm EST

Dick's Sporting Goods deceptive business practice

I went to dick's Sporting Goods in Daly City, CA and purchased a remington 770 rifle on Black Friday 2014. The rifle was advertised for $199 after $70.00 rebate. I agreed to the price and began the process around 1:00pm. There were a little busy on Black and there computer was stopped working for some times. By the time they finished my paper work for background check and ring up at the cash register, it was 2:29PM. Subsequently, I submitted the original receipt for the rebate, it was denied for the reason that the rebate ends at 2:00PM. The rebate center claims they are only the third party processing center and would do only what Dicks Sporting Goods told the to do and suggested that I go back to the store to solve the problem. I went back to the store and this man(fire arm section manager) don't bother to offer any help to resolve my problem. Simply told me if ends at 2:00pm and your receipt saids 2:29, there's nothing he can do and ended the conversation. I asked him to speak to his superior, he didn't let do that. Instead, went on the paging system to talked to manager briefly and said the rebate was from the manufacture and I should go to them for my rebate. I told the section manager that I felt got rid off without getting the rebate and that was never the amount I agreed to pay and he refused to take the product back after I took possession.

I don't think these people have any clue on customer service. I got better customer service when buying stuff at the flea market. They just push and shuffle you around to get rid of you.

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Gerald Vails
, US
Dec 06, 2017 2:45 pm EST

I have experienced a similar situation with Dicks in Goldsboro, NC. My 4473 Back ground check application was delayed for 9 days.By law after the third day, Dicks could have sold me the gun but instead told me to reapply after 30 days. What a joke ! Here I am a solid citizen who happens to be African-America, who have honorably served in American armed forces, recently retired from civil service, moved to Goldsboro to enjoy my retirement year, have excellent credit, no felony record and yet I can not purchase a lousy three shot pump for a home defense weapon. Remember SEAN TAYLOR and so many other victims of home invasion who did not have adequate protection against intruders? In this day and age, every home owner has to be able to protect his or her family. The alternative is inconceivable. Go figure?
You're not African-American are you?

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3:54 pm EST

Dick's Sporting Goods rude customer service

The know it all that was working the gun counter looked at us and disappeared and refused to help us. He was called out on a so called professional matter and did not like it. As a customer I would like to be treated with respect and this guy is a complete rude person and should be fired. Of course the manager is also some what of a loose canon which I or others could not reason with. With service like this hopefully this store will fail...

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shopper22
, US
Sep 22, 2011 3:41 pm EDT

I am always frustrated trying to get help at Dicks Stores. Today I had to walk all over the store trying to find an employee. This employee said they'd find someone to come to the chair department but then came and said that person was busy (there's only one?) and would come when they were done. I got tired of waiting.

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luubli
, US
Jul 23, 2011 2:21 pm EDT

I was told by sales people to take a survey and I would receive $10.00 I have been to your website and cannot figure out where it is. I made a purchase on 09/20/2010 of $697.46 and on 09/21/2010 a purchase of $60.96 I believe I should be eligible for a total of $20.00 in store coupons but I cannot figure out how to receive it.

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coppinggirl
, US
Jul 09, 2011 7:06 pm EDT

I went into Gastonia location to buy a gun scope the old man working that department just ignored me although he waited on all the men. When finally I did get waited on he was rude and talked to me like I was an idot. I went to Bass ProShop to make my purchase where I was treated with respect and they were glad to get my business.

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kquincy
, US
Jul 06, 2011 1:08 pm EDT

I bought a treadmill for $1575 online (something I will never do again). The shipping company supposedly lost it. I never received it. I'm still waiting for my refund, which they keep putting off and putting off. In one week I will be able to dispute the charges on my credit card. I will never buy anything online again, and I will never buy anything from Dick's.

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Rilldo
, US
Jul 07, 2010 10:02 am EDT

I was given my receipt in the store when I purchased merchandise from Dick's and have spent my time trying to complete a survey that is NOT there to complete. Please tell me how I can get my coupon.

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Americano
, US
Jul 05, 2010 8:30 am EDT

Bought a shirt @ Dick's today and the sales girl told us to go fill out a customer survey for a $10 coupon. Can not access the survey and from what I'm reading, a lot of people couldn't access it. Help!... we only have 48 hrs to do it et would like to go back to Dick's to buy...

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Stolbine
, US
Jul 05, 2010 7:17 am EDT

Like some others I can not find survey which probably isn't much anyway. Dicks is getting to be a place that a lot of people have quit going to because they lack the items that we anglers are looking for. Sorry but will not go there if I can go else where.

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Cloudele
, US
May 17, 2010 6:43 pm EDT

God bless the person that finds the survey for $10.00 coupon on next visit...Joined the "DICK CLUB" today...named that one right! Cabela's was right...

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Kripianenko
, US
May 12, 2010 6:17 pm EDT

I shop at Dick's Sporting Goods a lot, but I am very disappointed that there is no survey anywhere and therefore no $10 off coupon! Why keep telling people to do survey when it does not exist-poor customer service. What a shame!

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Iknoww
, US
Apr 29, 2010 7:45 pm EDT

I tried to do the on line survey to receive a $10.00 coupon off my next $50.00 purchase but spent 15 minutes and could not locate the survey.

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4:54 pm EDT
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Dick's Sporting Goods bad manager

un fair practices, hire people but when one of there old friends comes back give them all the hours you go from working 5 days a week to maybe 6 hrs a week. the managers dont no jack about half the stuff, theres no one to help there the few that are there are good workers tho. but that place sux to work for or shop there. good luck when you have a problem tell the store manager he just look at you an cut your hours an put you into to the janatorial dutys which no one dose the rest room smell

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12:45 pm EST

Dick's Sporting Goods seriously, don't do any business with dick's sporting goods

I don't like to write negative reviews, but this is the worst experience I've ever had. I've been misinformed, misled, and taken advantage of to the tune of $495...for attempting to use a $100 gift card. I wouldn't give it even one star, but I had to in order to post the review.

I got a $100 gift card to $#*!'s Sporting Goods as a Christmas gift and used it online to purchase a jacket for $142. When I put the gift card information in, it said that it could not be found. I tried a few times (not clicking "back" or refreshing), and it eventually went through. My credit card should've been charged $42; however, the full $142 went on my credit card. Since I had trouble with the gift card, I wanted to call and make sure that it was used. The first person I spoke to told me that the gift card hadn't been used and that I would have to call the store because he couldn't even find my gift card number. He cancelled my order.

I called the store that I thought the gift card came from. They did not have the jacket in stock and "did not have time for me." I spoke with the manager (This is the Collegeville, PA location--avoid at all costs) who has extremely rude and told me that if he fixed my problem he would essentially lose his job so he'll have to make some calls.

I called another store and they told me that the gift card had been spent on a jacket. That was the order that was cancelled! I tried to explain that the order was cancelled, but they said that there was nothing I could do. Then, the Collegeville, PA manager called back to tell me that the gift card had been spent--old news at this point, but he also told me that I would have to buy the jacket online, bring it to the store, return it, and buy it with the gift card. I explained that that's really not possible for me--if it was, I would've purchased it in the store and not online in the first place, but he again told me that he would lose his job if he helped me. He told me to call the online customer service.

I called online customer service and explained my problem. The person hung up on me without any reply. Oddly enough, when I called back thinking it was a mistake, I got the SAME PERSON. I said, "Hi, my name is Ashley, we got disconnected." He said, "Oh, ok" and hung up on me again. I finally got in touch with someone who wouldn't hang up on me, and they said that they would put my order for the jacket in right away and would give me free expedited shipping. He said that it would appear that my card was charged $176, but that he would immediately credit $32 for free shipping and $100 for my gift card.

I checked my bank account two days later, and there was still a charge for $142 and a charge for $176, but no credits. I called and was told that the first credit was processed and would take 3-5 business days to show up on my account. I was then told that the person who took my order merely put in a request for a $100 credit on my account for the gift card, and that it would take 3-5 business days to process the request and 7-10 business days for the request to be processed. I asked to speak to a supervisor and they put in a request. This is now technically my second request to speak to a supervisor. I asked to hold for a supervisor, but none were available. I checked my bank account and found that there were now TWO charges for $176 and a charge for $142. I am, of course, baffled and upset.

I called my bank account, who told me that they could remove the duplicate charge because it's obviously wrong. They were as baffled as I was at my experience and the reckless use of my bank account information to put extraneous holds on my account. My representative told me that I could formally dispute the charges if $#*!'s Sporting Goods turns in any receipts to my bank, and that they would launch an investigation immediately.

The next day, the only charge left on my account was $142--the amount for the cancelled order, but also the amount after crediting for shipping. I figured that they had credited the shipping and called for the status of the credit on the gift card. I was told that there would be no credit on the gift card; rather, they would re-load my gift card with $100. I made it very clear that I was told I would be getting a credit, and that I want absolutely nothing that would force me to purchase anything through $#*!'s Sporting Goods. I was put on hold to speak with a supervisor and then was told after a few minutes that they're so busy and can't talk to me. I repeated my case, stated that I would return the jacket and formally dispute the charges, and that I would hold for a supervisor. I was put on hold for a total of 20 minutes, during which time no supervisor was available. She said that they would put $100 on my credit card after I held, and that it would happen by sometime next week. I'm waiting still, we'll see what happens. Seriously, don't do any business with $#*!'s Sporting Goods. They're awful.

Update:Another week has gone by, and I was just told that nothing has been done on my account, and that yet another customer service agent didn't have any record of my complaints. We've started the "request" process again to get the money back on my credit card...but they didn't have any trouble de-valuing my gift card last week after my 6th call. I've now been on the phone with $#*!'s Sporting Goods over 10 times for a cumulative total of 2h 50min, and we're apparently starting the refund process over again after I was told that I would get the refund by yesterday.

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Betsy Thomas
Aiken, US
Dec 13, 2012 2:12 pm EST

Unprofessional Managers & staff; Harassing good employees at work, constant turn-overs, mismanagement of store funds, and job discrimination..

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9:11 am EST
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Dick's Sporting Goods Never received order

Order on 12/19/12. I called 12/20 to verify order. Was guaranteed order by 12/24. Guaranteed on the web and when I called. 12/24 received 1 of 5 items. The one item that did come was wrong size. It took an hour to get a supervisor on the phone trying to find where my order was. She tells me the other items were packaged together but separate than the item I did receive and for some reason the warehouse created a UPS sticker but forgot to send package out. She then says sorry, nothing she can do! I told her that was unacceptable and to call the store 1/2 hr from me and have items ready and ill drive there. She said she would try, put me on hold for 20 mins than hung up on me. Never called back. I had to go thru another hour of customer service to be told that a supervisor would have to call me back they were so busy, I never heard back! So, here we are and I have a $400 charge off my CC but no gifts from Dicks. Better yet, when I check the web site tracking my order nothing has changed, which tells me even after all the calls yesterday they still didn't ship my order out!

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9:12 am EST
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Dick's Sporting Goods discrimination

Located at the Augusta Mall, in Augusta, GA; this branch has lousy customer service, mistreats good employees (which is why they keep quitting), and the managers actively support job discrimination...

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Santahelpers
, US
Nov 10, 2015 9:46 am EST

This Holiday Seasons Civil Rights Advocates and organizations by boycotting Dicks Sporting Goods for Racial Profiling because of its known policy of instructing Managers to follow Black and Hispanic Customers and to monitor and harass Black and Women Employees. Leaders have called on Federal and State Officials to investigate Dicks Sporting Goods for Discrimination against black, Latino and Women emp, oyees and customers.

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Santahelpers
, US
Nov 04, 2015 9:20 am EST

Past African American, Latino and Women Employees are discriminated against by Dicks Sporting Goods Store, and employees across the nation have filed complaints against this company. Civil Rights Attorneys this holiday season have called for boycotts against Dicks Sporting Goods Stores for. Racial profiling using MA ages to follow Black and Latino customers and discriminating against women and Minority customers. As a former NAACP State Official I have called on The Federal Government to investigate Dicks Sporting Goods for Racial profiling, discrimination by following Black and Latino customers and requiring receipts to return merchandise by Black and Latino Customers and not from white customers . Also wrongful Termination of black and Women Employees over white male employees. These imbalances must be addressed.

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6:36 am EDT

Dick's Sporting Goods fraudulent business practices

I had a horrible experience at Dick's When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word.

After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the Better Business Bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well, I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly!

Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me. Sport Chalet here I come.

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tdanderson2570
, US
Dec 22, 2011 10:19 pm EST

I had a horrible experience at Dick's When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word.
After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the Better Business Bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well, I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly!

Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me. Sport Chalet here I come.

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10:55 pm EST
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Dick's Sporting Goods customer service

OK... so this is a follow-up from the previous complaint. After sending out several emails because I could not get a hold of anyone and contacting the better business bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me... Sport Chalet here I come.

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jessyca0421
Lowell, US
May 29, 2012 10:26 am EDT

never go back to dicks !

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6:18 pm EST
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Dick's Sporting Goods fraudulent promotions

My wife and I shopped Black Friday in Escondido, CA. Had a special $25 off coupon, and after using it, the total came to $107.67. The cashier, Bianca, said that because we spent over $100 we would get $20 back. Great! She said to bring back the receipt starting on 11/28 and they would either give us a $20 cash card or if we wanted them would just return the items on the receipt and we'd re-buy them at $20 less. We thought this was great! What a great deal...

I went back on 11/28 and after waiting in the store for nearly 20 minutes while some assistant manager went back and spoke to another manager (who did not have the courtesy to speak to me in person), I was told that this was not true. I should have been given a voucher that printed out with the receipt (which I was not given). The Assistant Manager said I could come back and ask for Barbara Lerma and she would give me $20 off a $100 purchase - which is not even the deal to begin with! They claimed they couldn’t do anything else… well, I know that is not the case, let’s be honest at least.

Then, I was told that may not have been given the voucher because the amount before tax was $99.92. Are you kidding? I would have but a piece of gum! Regardless, the cashier told me I would get the $20 back. This is a fraudulent business practice, to say the least and I have initiated a complaint with the Better Business Bureau.

I would like a $20 refund - either in cash or credited back to my card (which was promised). This is horrible business and customer service, and I will be returning my entire purchase and go elsewhere if this is not resolved immediately. A customer should not be penalized for a store's mistakes. The customer should always be treated with respect and should not be made to feel inconvenienced or belittled. This has not only been frustrating but has begun to waste my time.

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Update by Tdanderson2570
Dec 08, 2011 10:56 pm EST

OK... so this is a follow-up from the previous complaint. After sending out several emails because I could not get a hold of anyone and contacting the better business bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me... Sport Chalet here I come.

Update by Tdanderson2570
Dec 08, 2011 10:56 pm EST

Dick's has no integrity

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4:28 pm EDT

Dick's Sporting Goods bad customer service

I was shopping for a Treadmill at the Dick's Sporting Store at Firewheel Mall in Garland, TX. The Firewheel store was out of the machine I wanted which was on sale for $546.00. The sales person found that the Rockwall store had several on hand and offered to have one put on a truck and delivered the next day. I decided to pick it myself the same day. He gave me directions to the Rockwall store and a contact for the treadmill. The contact was told I would be there in 30 minutes.
I arrived at the Rockwall store in about 30 minutes. I was waiting in the Fitness Section waiting for service. I finally found someone to help me and told them I came from the Firewheel store and that they were holding a treadmill for me. I was informed they were busy and could not help at that time. Finally a young employee came out and when I told them I was looking at this specific Treadmill on sale at the Firewheel store for $549 he was told by his manager that the price would be $599. I don't understand how they could ship it on a truck next day to another store where I could purchase it at $549 but would charge me $599 when I went there to purchase it. What really made me angry was that the manager would not come out and talk with me but kept sending this poor kid out in his place. I finally told the kid to forget it, I am going to Walmart. I went to Walmart and bought a comparable Treadmill for the same price and got excellent customer service. I will never set foot in a Dick's Sporting Goods store again, and I will tell everyone also not to go to this store.

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4:12 pm EDT

Dick's Sporting Goods do not expect to use a scorecard rewards certificate and a coupon online

Do not expect to use a ScoreCard rewards certificate and a coupon online. In-store, they say you can. On the coupon, it says you can (including ONLINE). If you call online support, they say "no way". In addition to these additional restrictions (not specified anywhere), the checkout process is difficult to navigate. To order one pair of nike tennis shoes (including having to call to find out we couldn't use a coupon) took 35 minutes. We order online very frequently. Thanks to this experience, never again from $#*!'s.

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