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Dick Smith Point Cook / Shonky Behavior

1 4 Main St Point Cook VICPoint Cook, Victoria, Australia
Contact information:
Phone: 039395 5492

I had the misfortune of purchasing a selfie stick from Dick Smith Point Cook. The product clearly stated blue-tooth compatible with android phones. But not this particular product, it would not keep paired with my phone and I would have to unpair and go thru the whole process of repairing everytime I wanted to use it. I demonstrated this issue to Chris at Dick Smith Point Cook and also informed him that there was an issue with this selfie stick and HTC phones. He only gave me two options, one to replace the selfie stick with another of the same brand (same pairing issue) or change to a different brand for $10 more. I could not see why I had to spend an additional $10 when they already sold me a faulty product. A refund was out of the question because it had gone over 14 days since purchased. I actually bought this selfie stick the day before my six week holiday.
Beware Chris is a shonk and will give all sorts of excuses not to stand behind their product, buyer beware!!

Jul 21, 2015

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