- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Nightmare!
I had a terrible experience with www.diapers.com! Ordered some diapers for my baby and received the wrong size, they were too big! I immediately contacted customer service and asked for an exchange and they agreed. Then they said that first I have to return the wrong ones and after that they'll give me a store credit. And that I can buy the correct size using my store credit. So I did as they said and finally bought another pack. But that was not the end! They sent me the wrong ones again! I was extremely angry and demanded my money back, but they refused and then they just stopped replying! This company is terrible!
Very disappointed!
I received a discount promo code from Diapers as a first time customer and ordered some diapers from them. The ones I received were too big so I contacted customer service and asked for a refund. They agreed and said that first I have to sent back the incorrect ones. I did as they said and decided to order again. When I placed my second order and applied the code they gave me it was not working. Contacted Diapers again and asked about the code and they said that I already used it on my first order. I asked for another one and they refused. But it was not my fault, they sent me the wrong size! Terrible experience! I'm very disappointed!
Wasteful packaging
Diapers.com ships diapers in oversized boxes with bubble wrap... to protect them from what? They pack the diapers better than Toshiba packed my laptop whent they sent it to me. Wasteful packaging. I called and they said they would put a note on my account. They did it again, I called, they said the note was not entered properly so it was ignored when packaging. They did it again, I called, they said they can't change their shipping policies. They want to make sure that none of their customers has a complaint about damaged items. I asked them how often they get complaints about broken diapers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Diapers.com legit?
Diapers.com earns 94% level of Trustworthiness
Perfect Trust Endorsement: Diapers.com achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Diapers.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Several mixed reviews for Diapers.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Diapers.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the diapers.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
Can not refund for similac powder
I have bought 6 pack similac powder in www.diapers.com (order no 5772104).Recently, Similac company has voluntary recalled affected powder. I was found that all of powder I bought was in recalled list.I mailed to diapers customer center request to resolve this things, because I have ship these powder out of America to china . It is hard to return the box to Similac company. But they said they cannot handle these things unless return these powder to company.According to their return policy, " If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 365 days of the sale date and issue a full refund."
I want the website deal with these things and refund me directly.Then Similac reimburses the seller.
I have no sympathy for you. Diapers.com only delivers to the United States. What you do with it once it leaves the United States is your responsibility; not the company's.
Overview of Diapers.com complaint handling
-
Diapers.com contacts
-
Diapers.com phone numbers+1 (800) 342-7377+1 (800) 342-7377Click up if you have successfully reached Diapers.com by calling +1 (800) 342-7377 phone number 0 0 users reported that they have successfully reached Diapers.com by calling +1 (800) 342-7377 phone number Click up if you have UNsuccessfully reached Diapers.com by calling +1 (800) 342-7377 phone number 0 0 users reported that they have UNsuccessfully reached Diapers.com by calling +1 (800) 342-7377 phone number+1 (856) 537-6047+1 (856) 537-6047Click up if you have successfully reached Diapers.com by calling +1 (856) 537-6047 phone number 0 0 users reported that they have successfully reached Diapers.com by calling +1 (856) 537-6047 phone number Click up if you have UNsuccessfully reached Diapers.com by calling +1 (856) 537-6047 phone number 0 0 users reported that they have UNsuccessfully reached Diapers.com by calling +1 (856) 537-6047 phone number
-
Diapers.com emailscustomercare@diapers.com100%Confidence score: 100%Support
-
Diapers.com addressP.O. Box 483, Jersey City, New Jersey, 07303, United States
-
Diapers.com social media
Recent comments about Diapers.com company
Can not refund for similac powderOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.