Diamond Tours / Refund for trip
We and relatives of ours were planning to go on this trip to Niagara Falls, Canada. Our relatives were not able to go because of a delayed passport. It did not arrive until the third of our trip. Our relatives paid the proper fees, down payment AND took out insurance for the trip!! We are complaining that Diamond Tours would NOT refund their monies because the Postal Services did not get their passport to them on time for the trip. They have lost some $1, 500.00 just because the Postal Services failed to deliver of time. We still think that Diamond Tours SHOULD REFUND their money for this trip. They did all they knew to do and the Postal service failed. Please refund their money.
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