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Diamond Resorts

Posted: Apr 20, 2017 by    

Service and lies, pressured

Complaint Rating:  0 % with 0 votes
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Contact information:
Las Vegas, Nevada
United States
So in Las Vegas at Cancun Resirt, Eddie the person who helped get us a "deal" made us lie on our credit card application!! Put on a show in front of his financial manager and made us lie to them as well!! He prompted us what to say to everyone from the credit card company to the manager. I honestly did not feel comfortable and I voiced it multiple times but he was trying to reassure me that it will be okay because of my annual income! Yes I'm a nurse but a single mother of 3 and I have a 4 year old with my current partner, so I have bills!!! I have extracurricular activities for my kids and a Mortgage. He knew how much my Mortgage is a month and that I have credit card bills!!! I was even hesitant to the manager and felt pressured again because Eddie spoke over me!! In the end I noted on the contract that he made $14, 000 + off of our deal!!! Diamond resorts lied from the last time saying that we could use our points for car rentals and travel so that's why we upgraded to silver but then I was told this time that only "legacy/plantinum" can use points. I never felt so pressured to make a decision compared to yesterday with Eddie and I really wish I did nog purchase a timeshare through Diamond from the beginning!!! And I was told I'm an owner but now Eddie said I had no equity from my original purchase...so if I knew that more I would have not purchased the timeshare!!! He told us it cost $900 a night at Cancun. Looked online it only cost $250 a night for a penthouse
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Diamond Resorts Logo Diamond Resorts
Customer Care Service
Diamond Resorts International, 10600 W. Charleston Blvd.
Las Vegas
United States - 89135
+1 928 284 XXXX
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