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Diamond Resorts / service and lies, pressured

Posted: Apr 20, 2017 by   User 
Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Las Vegas, Nevada
United States
So in Las Vegas at Cancun Resirt, Eddie the person who helped get us a "deal" made us lie on our credit card application!! Put on a show in front of his financial manager and made us lie to them as well!! He prompted us what to say to everyone from the credit card company to the manager. I honestly did not feel comfortable and I voiced it multiple times but he was trying to reassure me that it will be okay because of my annual income! Yes I'm a nurse but a single mother of 3 and I have a 4 year old with my current partner, so I have bills!!! I have extracurricular activities for my kids and a Mortgage. He knew how much my Mortgage is a month and that I have credit card bills!!! I was even hesitant to the manager and felt pressured again because Eddie spoke over me!! In the end I noted on the contract that he made $14, 000 + off of our deal!!! Diamond resorts lied from the last time saying that we could use our points for car rentals and travel so that's why we upgraded to silver but then I was told this time that only "legacy/plantinum" can use points. I never felt so pressured to make a decision compared to yesterday with Eddie and I really wish I did nog purchase a timeshare through Diamond from the beginning!!! And I was told I'm an owner but now Eddie said I had no equity from my original purchase...so if I knew that more I would have not purchased the timeshare!!! He told us it cost $900 a night at Cancun. Looked online it only cost $250 a night for a penthouse
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Other


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N  10th of Jun, 2017 by  User  Agree Disagree 0 Votes
We own Diamond Resorts Intl. Home Ownership, which we're told is different from Timeshares. Does anyone know of a company that specializes in the sell of Homeownership? We would love to get rid of this nightmare! Thank You.
N  20th of Jul, 2017 by  User  Agree Disagree 0 Votes
@Homeownership Hey guys! I actually specialize in diamond cases. Feel free to reach out to me at 704-800-6742

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Diamond Resorts International Logo Diamond Resorts International
Customer Care Service
10600 W. Charleston Blvd
Las Vegas
United States - 89135
+1 702 684 8000
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