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Diamond Furniture / Extended warranty

1 New Castle, DE, United States Review updated:

I purchased a butcher's block kitchen table set from Diamond Furniture. In the store the sales lady tried to sell me a warranty. One where you can get the table or chairs repaired if damaged or replaced if the damage cannot be fixed. I questioned the sales lady about what if kids put dents in wood with ink pens, or chip it etc etc. Every what if scenario I came up with the lady said the warranty covers that. So I bought the warranty. About a month after assembling the table I called to tell Diamond furniture there was some ugly looking marks on the table. Looked like someone fill in the wood with puddy. I told them I saw that when I first assembled the table. but it took me a while to call. Diamond furniture referred me to the warranty company. The warranty company immediately told me they don't cover that. Its a manufacturer's defect. About 4 or 5 months later I notice a rough patch on the table. The finish was rubbed off. Someone probably used clenser to clean table. I called warranty company. Again, the finish is not covered. I argued and lost. Then about a year after purchase. My 4 year old told me she stepped on the chair leg brace to climb up the chair to sit. The Brace that goes between the legs broke. I called Diamond furniture again. Warrany company told me the brace was not covered because it was not a structural member. The chair can't hold any weight without that part. Its obviously structural. Either way, the warranty company weaseled out or their responsibility again. Now I've just come to the conclusion that Diamond Furniture ripped me off so I should (#1) get over it and consider it one of life's lessons and (#2) warn others so they don't get cheated by Diamond Furniture like I did.

Jd
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  • Jd
      22nd of Nov, 2010
    0 Votes

    I purchased a butcher's block kitchen table set from Diamond Furniture. In the store the sales lady tried to sell me an warranty. One where you can get the table or chairs repaired if damaged or replaced if the damage cannot be fixed. I question the sales lady about what if kids put dents in wood with pens, or chip it etc etc. Every what if scenario i came up with the lady said the warranty covers that. So I bought the warranty. About a month after assembling the table I called to tell Diamond furniture there was some ugly looking marks on the table. Looked like someone fill in the wood with puddy. I told them I saw that when I first assembled the table. but it took me a while to call. Diamond furniture referred me to the warranty company. The warranty company immediately told me they don't cover that. Its a manufacturer's defect. About 4 or 5 months later I notice a rough patch on the teble. The finish was rubbed off. Someone probably used clenser to clean table. I called warranty company. Again, the finish is not covered. I argued and lost. Then about a year after purchase. My 4 year old told me she stepped on the chair leg to climb up in it to sit. The Brace that goes between the legs broke. I called Diamond furniture again. Warrany company told be the brace was not covered because it was not a structural member. The chair can't hold any weight without that part. Its obviously structural. Either way. the warranty company weaseled out or their responsibility again. Now I've just come to the conclusion that Diamond Furniture ripped me off so I should (1) get over it and consider it one of life's lessons and (2) warn others so they don't get cheated by Diamond Furniture.

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