DHL / dhl poor service and disregard to clients
I was supposed to get a package from Europe and when I was tracking th epackage online it was bouncing back and forth from Wilmington to Germany. I then called in to question why it was not corrected . The Customer service had no clue what I was seing on their Website. They would not start a package track until the next 2 days. Finally I made another call to file a complaint the customer service did take it. They could not track a package and gave me all kinds of excuses . I told them that most or all packages on their plane has a bar code, why is it showing being scanned back and forth from the USA and Germany. They told me it was just the Cargo container as being scanned and not the actual package. If it was the container then all the other packages in the same container should be missing too? Well a week later they could not still find my package and were VERY VERY RUDE at me assuming I was dumb enough to accept their lame excuse for their lack of Preocess Controls. I was also told that the Bar code scamn we see on the tracking website is done by a person physically scanning the packages. Well how in the world would they loose a package if it was flagged as missing ? Poor Poor Service no wonder they are loosing customers.
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