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1.8 451 Reviews

DHL Express Complaints Summary

94 Resolved
357 Unresolved
Our verdict: When using services from DHL Express with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DHL Express reviews & complaints 451

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C
3:44 pm EDT

DHL Express awb [protected]

Hello!
Crihan Liviu call me, I am a simple man, the behavior of DHL Express Bucharest versus AWB [protected], will disqualify people first and then as a company. The company is willing to do such things, it exceeds any limit of the economic and commercial education and civilization. Two weeks ago, DHL Express Bucharest employees keep a package coming from China, waiting for the increase of store value in the warehouse.
Crihan Liviu

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J
12:33 pm EST

DHL Express dhl delivery not as scheduled, damaged, and left outside door

I paid for my parcel to be delivered between 6 and 10pm this evening. At 4.54 pm I received a text informing me that I had signed for my delivery. I had not! I was not at home! The parcel had been left outside my front door. To boot, the box was significantly damaged, with a hole in the top of the box. When I then tried several times to speak to customer services, I was given the runaround to different numbers, put on hold, and hung up on three times.

I would expect DHL to at least refund the cost of the shipping I had paid extra, in order to secure the evening delivery, since the parcel was not delivered in the evening at all. M7621590031490.

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K
2:54 am EST
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DHL Express Employees on the phone and dhl delivery beings!!

DHL makes you lose your mind in terms of the stupidity and ignorance... Dhl, I implore you to think about this.. Cause eventually another company is going to destroy you!

1. I have been dealing since october 2018 trying to receive a packet from essen to berlin. Once it gets to berlin, something strange happens. The address is perfect. I get mail daily. I get packets. But with dhl, something bizarre happens like they turn into night of the living dead with no soul, no brain and no common sense.

I live in an old school bldg that doesn't have bells and names outside. So big deal. The door is open! Halllllo! It is open.
I have seen dhl guys not even try to open the door and walk away. This is what happened 10 times!

If they open the door, they will see in the hallway my name and floor and they walk up and walla there is my bell to press and there I am!

99% of dhl humanoids cannot even do this? Seriously?
Is this how low on the totem pole we are in this digital nightmare.

When I go to call dhl, don't even start with that!
I preface all my calls: "my german is bad, please please I beg you have patience" 99% end up hanging up on me, treating me like garbage and yelling at me. I yell: I need help, please tell me where to pick up the packet. All they say is this: I cannot help you.

Something in germany: the people tell you what the problem is which is know already and then they wait! Like you have to beg them: please give me a filial where I can pick up the packet, for example.
Nothing nothing nothing. They are all ignorant stupid creatures of stupidity.. I do not understand what the employment process is.. But they hire the worst of the worst.

I have called at least 20 times.. I have ask for help 20 times..
And I have had nothing but a non stop nightmare.

They would not even give me the address of the station here in wedding berlin, where I could go early in the morning and just ask to get the packet.

Yes.. This is anstandig deutschland, home of the submissive and obedient.. Where they go "by the rules"... Yup contradiction after contradiction! This place is a nightmare..

Dhl you suck.
And mark my word.. I will celebrate when you go bankrupt..
Cause it is a matter of time someone will put you out of business.
Or you will get robots who will be stupider and more ignorancet than the humanoids!

No one listens.
No one cares
No one helps
No one.
This is the digital nightmare.
Cheap labor.
No one on the phone helps they are all in another country laughing on the side
[censored]ed up 1000%

Never received the packet
No advice
No help
Just waste of money for the woman who sent me the package 4 x.

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B
10:38 am EST

DHL Express service!!!

Waybill number [protected]

I am a client of a client that uses Dhl for deliveries. I have now been waiting for my Christmas parcel for over 40 days!

I hear a lot of excuses of customs that had to release it and a internal audit on the package and paperwork. I do not care for that. I am very dissappointed and really upset about this. Nothing can even justify of rectify the fact that I wanted this parcel delivered on time as expected.

I would honestly like to take this matter further

Not just getting the parcel but to have full disclosure of the process and an explanation of this terrible ordeal.

Very unhappy!

Dhl will never have me or my business as a client that is for sure.

Lee Smith

[protected]

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R
5:33 am EST
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DHL Express customer service

I had called customer service to have them stop my shipment because of fraud related incident and the lady I spoke to had told me that it was stopped and gave me a reference number and that someone would call me back to give me details about when it will arrive back and no one contacted me and when I called back they tell me it's delivered and can't do anything about it and I have to pay to have it shipped back customer service has costed me a lot of money for they inconsideration and they did the wrong thing and I would like to know why should I pay for they mistake I want to take further action for this

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M
1:40 am EST

DHL Express customs clearance

For my 40 euros of order, [protected], they expect me to pay 20 euros of clearance fee (Service fee for the Cargo company). They could inform all the fees in advance clearly or they could give us all the details for the clearance so we can do it by ourself.
They have chosen the shortest path, make it hard to clear by themselves, do not scare them with real numbers. And threaten them till you get your money as they say my package will wait for several months. A company advertising itself nwith being quick is telling this.
I feel like it was a trap to get my money.

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R
10:21 am EST

DHL Express shipping service

This is my first time receiving anything shipped through DHL. I called customer service number to have my package tracked. Tried to track my package using DHL website that is stupid and not usable. Your website ask us to download some stupid app that I have no use for. Also when I called the customer service number your system that is suppose to be voice or touch tone operated does not work. Then I hold online for a [censored] representative that could barely speak english this idiot could not answer a simple question. Or maybe she could understand english just like she could barely speak it. This idiot hung up on me and couldn't if they would try to redeliver my package today. The only reason I called is because it is Christmas Eve and I was not sure of DHL's holiday schedule or it the holiday schedule applied to Christmas Eve. This dummy kept telling the next business day and I wanted to know if today was consider their next business day. Please stop the [censored] using customer service representatives in the United States where English is our language but your customer service representatives don't speak it. That is the dumbest [censored] ever.

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I
7:31 am EST

DHL Express inefficiency, delivery/clearance delay & very poor communication

I refer to my parcel (Waybill no. [protected]), which was sent from Aberdeen in the UK to Benin City in Nigeria on the 16th of December 2019. The said parcel have been in Lagos for many days, experiencing clearance delay caused and worsened by the negligence of your staff. I made several calls to DHL UK, and no one got back to me with valid information or advise me on what to do. Though a file was open to facilitate tracing, the information your staff handling my case/file got from Lagos -Nigeria was not passed to me. Your staff in Nigeria (Lagos) did not contact the recipient of the parcel, so we were all left in the dark, and indeed, in a state of limbo. I called DHL office in Benin City - Nigeria this morning and I was told that an invoice stating the item and their values/origin was not included in my parcel. The information was only given to me by your rather chaotic DHL office in the UK after I have called again this morning. When I asked when this information was received, no one seems to know. However, I was sent a commercial invoice template via email earlier today following my call/query. I have now completed and returned the invoice. I equally included a scanned copy of my shipment receipt. There is also no formal acknowledgement of the receipt of the invoice I have sent - another evidence of the poor communication and efficiency that characterise DHL services in the UK.

My parcel has been delayed; the Christmas gifts I sent to my children will definitely not be delivered before Christmas, which makes the shipment virtually pointless. I am totally disappointed as the service I paid for seems to be a shambolic one, if not a complete scam.

I hope that you will look into my complain with the seriousness that it deserves.

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J
5:43 pm EST

DHL Express shipment delayed in customs

Tracking # [protected] was picked up in UK on Monday at ~2 PM with an estimated delivery time of the end of the day today Wednesday. It arrived in your Cincinnati facility yesterday and when I check the status this AM it said that there was a clearance event at 5 AM. It said that a DHL representative would be contacting us, but they never did, or if they did they did not leave a message. So this afternoon I call DHL and found out that customs require our address. I supplied them with the missing information and was told that it would take 1-2 business days to get the package cleared. How can you pick up a package and not have all the information for it to be cleared through customs? Also, why did I have to call you to supply the required information? I traveled to Salt Lake City to perform a test using the meter which you are transporting. Now I am waiting for the meter, and may have to return home for Christmas before the meter arrives and I complete the testing. This is unacceptable. Please expedite this package and refund us the charge. I can be reached at [protected] if you require any additional details.

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M
1:31 am EST
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DHL Express abusive driver

I need to make a formal complaint about one of your drivers. He was driving dangerously an eel hen challenged he attempted to damage my vehicle, racially abuse an drove away. The driver needs to be retrained an shouldn't be allowed on the road so angry. Be a professional company as yourself I would think your staff would no how to conduct them self accordingly. Everyone needs to work but being in the forefront on a company this big and carrying on in this way is frankly appalling

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11:14 am EST
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DHL Express dhl operations sofia bulgaria

One question as i'm fed up sending the same customs documents repeatedly i'm notified on 16/11/18 of a customs shipment i pay the import duties and forward the attachments via email on tuesday 13th then asked again on wednesday and assured the documents are prepared for customs today saturday i'm asked again for the same documents no enough is enough get it fixed DHL has the documents.

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9:33 am EDT
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DHL Express [protected]

I received a text this morning informing me of my delivery which was to be between 12:40-13:40. I work nights so I got up at 12 noon. I have been sitting in my living room all afternoon and sent a message as I had tried several times to track my delivery and was met with an error message. I received a prompt reply to my message at 14:09 letting me know that my query would be dealt with only to receive another email at 14:25 letting me that you had tried to deliver my parcel but no one was home.
My chair faces the window and I can clearly see onto the drive, No One attempted a delivery at my address today.
I am appalled and extremely disappointed that I will have to go through this again on Friday after finishing work at 6am.

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M
9:02 am EDT

DHL Express refund

I paid for a parcel by Debit Card in August. On 11 September the same amount went off my account for no reason, I am still waiting for an explanation. It has been several weeks now and I am still being told that someone will get back to me with the date of refund - STILL WAITING. I am done wasting my airtime on DHL - your customer service sucks, constantly being transferred from one person to the next, seems like no one is capable of following through on a query, it's ridiculous really.

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6:09 am EDT
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DHL Express import parcel

Hello

I bought item on amazon.com for Europe

I pay the import fees to amazon and they ask me in Bulgaria money for import fees and some documents

When I see my invoice, everything is paid, and amazon America did all the declarations!

I feel many corruption in dhl Bulgaria (typical in this country)

I m surprised to see that the group dhl don t check the corruption here in Bulgaria, because dhl Bulgaria give a very bad reputation to the dhl group

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A
11:36 pm EDT

DHL Express luggage shipment: - [protected]

I arranged for my 2 items of luggage to be shipped from Astana Kazakhstan to Taiwan, after a prolonged process of requests for additional documentation my shipment arrived. ITEMS FROM LUGGAGE ARE MISSING: 1 LEATHER JACKET, 1 SMALL PERFUME, 1 PAIR OF SHOES, 1 HUGO BOSS JUMPER. I FIND THIS ABSOLUTELY DISGUSTING AND WANT THIS INVESTIGATED! I have investigated with pick up address and luggage not opened or touched, thus the items were STOLEN from either DHL Astana Or DHL Almaty.

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1:42 am EDT
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DHL Express delayed delivery

AWB: [protected]. JD014600006008502677
My important documents that was sent by a company in China, used the next day delivery service. The document was picked up on Wednesday afternoon and arrived in Manila on Friday. While I understand that this might not be possible to be delivered on the exact day scheduled, DHL needs to make sure to at least inform their customers by contacting them especially if the scheduled delivery won't be on time. I have to make an effort of contacting DHL and today, Saturday, I have to go to the warehouse which is not easy to arrive to pick up my very important document. This is highly frustrating. I don't even understand that it is already in Manila and the status kept changing from processed to departed again and then arrived.

All I am asking is for DHL to contact their customers especially if the delivery date scheduled won't be on time. There is a reason why we use DHL because my company in China thought that DHL is reliable. If it's not possible at all to deliver within the next day, then this needs to be realistic and this option should not be available. I have attached the photo of the status for your reference.

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9:00 am EDT

DHL Express missing items

9/4/18 - I received a partial order from the shipper because my box was repacked. I'm missing 60% of my pieces, so I opened an investigation.
Results came up negative.
The shipper showed they sent a larger, heavier box than what I actually received.
The label is also inconsistent with the actual weight of my package.

DHL does not have any documentation to show that it was reweighed after being repacked. The shipper will not refund or replace my items until I have that information for their own DHL claim.

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12:47 pm EDT

DHL Express delivery of item tracking number cy505242271de

I had posted a parcel using dhl paket on 20th July 2018, from Berlin to Singapore. Was given a tracking ID CY505242271DE. Today, on 11th September 2018, the parcel has not reached Singapore. Raised 2 investigation reports, and all I get are email replies providing me link to make another investigation report.

Dhl Singapore said they only received electronic message that parcel is with deutsche post. DHL was NEVER informed to pick up the parcel.

The customer service is a dead end. Got a german speaking friend to call deutsche post, and they told me to raise an investigation report, which of course is being ignored. I simply want a confirmation my parcel is missing. Is that so difficult? And is it so difficult for a real HUMAN to reply an email or call me, instead of the computer generated replies? If you have a heart, contact me at +65 [protected]. Thanks!

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5:23 am EDT
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DHL Express dhl done nothing timely but closed all contacts

Mr. Greg Macheal, Senior Director, DHL International Express Delivery Services, Address: # 90 Matheson Blvd.W. Suite 111, Mississauda, Madrid, Spain
Dated June 28, 2012
Subject: DHL done nothing timely but closed all contacts

Hon'ble, DHL courier company strictly hired to finish the transaction within 14 days by European Scam Victim office in Spain to deliver me my despatch in India at my address under deceptive trade practice seems to be under bargain to be delivered my real despatch to fraudsters by taking me in trick of forger papers in order to prove and get in belief probable advance fee scam.

In case below attached DHL courier company 3 pages' letter and enclousers issued on 20th day against 14 days provided by office by delay dated June 28, 2012 are not forger but are true and correct then why closed all contacts, why not received fee timely 550 Euro by hearing me under what mode should I pay, where should I pay and how should I pay the so demanded courier fee.

Hence, DHL courier company is not true and honest who has really ever wanted to deliver the my attached despatch me but seems on deceptive trade practice bargain with fraudsters to finish my despatch them by establishing belief in me of probable advance fee scam. Because if basic office strictly hired to finish the transaction within 14 days then what's the meaning to ask advance on 20th day from me by keeping all the contacts closed.

Further, I'm getting harassed since date to till date behind concerned officials and courts and suffering too many damages and too many costs.

As attached photo-banner, it's financial crime and as attached photograph I've served my home doorsteps data correctly for correct delivery. But, DHL done nothing timely closed all contacts for fraudsters.

Therefore, if company is true must deliver my pending courier despatch me free of any cost or if found as seemed from data supporting fraudsters/else as the case may be and keeps no any link to the European office then must compensate me 2000Euros for till date harrassment.
OR In case attached forger paper are totally denied as not issued by DHL and DHL proves issued by the fraudsters then fraudster must be held to compensate 2000Euros for using good name of DHL on reasons that by getting in my privacy and properties they've no right to damage my privacy and properties under legal Ref. IT Act 2000 India and the same model law get adapted to every UN member nation by the UNO.

To secure additional identity copy of adhaar-card is attached here.
Gurvinder Singh, E-mail: [protected]@yahoo.in Mobile 0091-[protected]

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6:13 pm EDT

DHL Express parcel not received - parcel delivered to wrong persons

Complaint
RE: Samuel Rico
Bill way No: [protected]

Dear Sir / Madam

I received an SMS from DHL Qatar 8.33am on August 19, 2018, stating my parcel will be received by the end of the day.

At 9.38am I contacted DHL Qatar (+[protected]) and a male operator answered. I asked about the location of the parcel to which he replied it's with the driver and did not know what time it would be delivered. I asked him to make a note for the driver to call me before delivery as I am waiting at home. I also told the operator to ensure the driver obtains my signature upon delivery to which the operator said: "ok Ill update the system however the signature is already requested".

So as not to inconvenience the driver, I waited at home all day for a phone call and or delivery. Neither happened.

Thinking the driver has a busy day, I patiently waited until at 8.34pm where my patience reached boiling point. I called DHL again and was greeted by a different male operator who informed my parcel and been delivered and received. Much to my horror and disgust, he said it was delivered to a company office named BR…. I do not know what company he is referring to or why it got delivered there as the address on the parcel is quite clear that it's not an office or a company. Even so upon delivery had the driver asked for Samuel Rico by the name he would have been informed there is no such person in this office. Honestly, you don't have to be Einstein!

A very simple task of giving me a call before delivery to help with the location and to obtain my signature that's all I requested but it could not be done. The job was too big and too complicated for your staff. Perhaps its time to let go of the incompetent staff that apply no logic or work ethics. Your customer service and lack of delivery ability has once again been questioned and failed miserably. WOW, how incompetent can a company and their staff be? Mind you, this is not the first time DHL has reneged on their words and provided woeful customer and delivery service. The last parcel I had to pick up myself because the driver failed to pick it up from the warehouse during the morning shift. Instead of receiving it before 12 I picked it up at 6 pm. Obviously, there is a huge problem with the intellect of DHL staff or they simply don't care about their work or customer"s parcels.

To recap one more time, my private parcel, which I paid for and has my name on it, with clear instructions to call me before delivery and to obtain only my signature, currently is in the hands of a stranger who I do not know and who DHL do not know. WOW, amazing stuff!

I strongly suggest you find and deliver my parcel by 9 am today Monday August 20, and offer me a brief explanation of how and why this happened in the view of my clear instructions at 9.38am yesterday to the operator. I also request an apology and need to know what action you will take against the morning operator if he did not make the notes of my conversation and what action will be taken against the driver/delivery person who did not call me as requested and gave my parcel and property to someone who has no right to it?

Failing to receive my parcel and request, I will contact Amazon and inform them of your extremely poor service, I will also inform them of how you failed to follow simple instructions and issued my parcel without my signature to a complete stranger. I will then contact your regional and international complaints departments and the media of your rubbish standards.

Samuel Rico
M:+[protected]

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