DHL Express
reviews and complaints

One question as i'm fed up sending the same customs documents repeatedly i'm notified on 16/11/18 of a customs shipment i pay the import duties and forward the attachments via email on tuesday 13th then asked again on wednesday and assured the documents are prepared for customs today saturday i'm asked again for the same documents no enough is enough get it fixed DHL has the documents.

I received a text this morning informing me of my delivery which was to be between 12:40-13:40. I work nights so I got up at 12 noon. I have been sitting in my living room all afternoon and sent a message as I had tried several times to track my delivery and was met with an error message. I received a prompt reply to my message at 14:09 letting me know that my query would be dealt with only to receive another email at 14:25 letting me that you had tried to deliver my parcel but no one was home.
My chair faces the window and I can clearly see onto the drive, No One attempted a delivery at my address today.
I am appalled and extremely disappointed that I will have to go through this again on Friday after finishing work at 6am.

I paid for a parcel by Debit Card in August. On 11 September the same amount went off my account for no reason, I am still waiting for an explanation. It has been several weeks now and I am still being told that someone will get back to me with the date of refund - STILL WAITING. I am done wasting my airtime on DHL - your customer service sucks, constantly being transferred from one person to the next, seems like no one is capable of following through on a query, it's ridiculous really.

Hello

I bought item on amazon.com for Europe

I pay the import fees to amazon and they ask me in Bulgaria money for import fees and some documents

When I see my invoice, everything is paid, and amazon America did all the declarations!

I feel many corruption in dhl Bulgaria (typical in this country)

I m surprised to see that the group dhl don t check the corruption here in Bulgaria, because dhl Bulgaria give a very bad reputation to the dhl group

I arranged for my 2 items of luggage to be shipped from Astana Kazakhstan to Taiwan, after a prolonged process of requests for additional documentation my shipment arrived. ITEMS FROM LUGGAGE ARE MISSING: 1 LEATHER JACKET, 1 SMALL PERFUME, 1 PAIR OF SHOES, 1 HUGO BOSS JUMPER. I FIND THIS ABSOLUTELY DISGUSTING AND WANT THIS INVESTIGATED! I have investigated with pick up address and luggage not opened or touched, thus the items were STOLEN from either DHL Astana Or DHL Almaty.

AWB: [protected]. JD014600006008502677
My important documents that was sent by a company in China, used the next day delivery service. The document was picked up on Wednesday afternoon and arrived in Manila on Friday. While I understand that this might not be possible to be delivered on the exact day scheduled, DHL needs to make sure to at least inform their customers by contacting them especially if the scheduled delivery won't be on time. I have to make an effort of contacting DHL and today, Saturday, I have to go to the warehouse which is not easy to arrive to pick up my very important document. This is highly frustrating. I don't even understand that it is already in Manila and the status kept changing from processed to departed again and then arrived.

All I am asking is for DHL to contact their customers especially if the delivery date scheduled won't be on time. There is a reason why we use DHL because my company in China thought that DHL is reliable. If it's not possible at all to deliver within the next day, then this needs to be realistic and this option should not be available. I have attached the photo of the status for your reference.

9/4/18 - I received a partial order from the shipper because my box was repacked. I'm missing 60% of my pieces, so I opened an investigation.
Results came up negative.
The shipper showed they sent a larger, heavier box than what I actually received.
The label is also inconsistent with the actual weight of my package.

DHL does not have any documentation to show that it was reweighed after being repacked. The shipper will not refund or replace my items until I have that information for their own DHL claim.

I had posted a parcel using dhl paket on 20th July 2018, from Berlin to Singapore. Was given a tracking ID CY505242271DE. Today, on 11th September 2018, the parcel has not reached Singapore. Raised 2 investigation reports, and all I get are email replies providing me link to make another investigation report.

Dhl Singapore said they only received electronic message that parcel is with deutsche post. DHL was NEVER informed to pick up the parcel.

The customer service is a dead end. Got a german speaking friend to call deutsche post, and they told me to raise an investigation report, which of course is being ignored. I simply want a confirmation my parcel is missing. Is that so difficult? And is it so difficult for a real HUMAN to reply an email or call me, instead of the computer generated replies? If you have a heart, contact me at +65 [protected]. Thanks!

Mr. Greg Macheal, Senior Director, DHL International Express Delivery Services, Address: # 90 Matheson Blvd.W. Suite 111, Mississauda, Madrid, Spain
Dated June 28, 2012
Subject: DHL done nothing timely but closed all contacts

Hon'ble, DHL courier company strictly hired to finish the transaction within 14 days by European Scam Victim office in Spain to deliver me my despatch in India at my address under deceptive trade practice seems to be under bargain to be delivered my real despatch to fraudsters by taking me in trick of forger papers in order to prove and get in belief probable advance fee scam.

In case below attached DHL courier company 3 pages' letter and enclousers issued on 20th day against 14 days provided by office by delay dated June 28, 2012 are not forger but are true and correct then why closed all contacts, why not received fee timely 550 Euro by hearing me under what mode should I pay, where should I pay and how should I pay the so demanded courier fee.

Hence, DHL courier company is not true and honest who has really ever wanted to deliver the my attached despatch me but seems on deceptive trade practice bargain with fraudsters to finish my despatch them by establishing belief in me of probable advance fee scam. Because if basic office strictly hired to finish the transaction within 14 days then what's the meaning to ask advance on 20th day from me by keeping all the contacts closed.

Further, I'm getting harassed since date to till date behind concerned officials and courts and suffering too many damages and too many costs.

As attached photo-banner, it's financial crime and as attached photograph I've served my home doorsteps data correctly for correct delivery. But, DHL done nothing timely closed all contacts for fraudsters.

Therefore, if company is true must deliver my pending courier despatch me free of any cost or if found as seemed from data supporting fraudsters/else as the case may be and keeps no any link to the European office then must compensate me 2000Euros for till date harrassment.
OR In case attached forger paper are totally denied as not issued by DHL and DHL proves issued by the fraudsters then fraudster must be held to compensate 2000Euros for using good name of DHL on reasons that by getting in my privacy and properties they've no right to damage my privacy and properties under legal Ref. IT Act 2000 India and the same model law get adapted to every UN member nation by the UNO.

To secure additional identity copy of adhaar-card is attached here.
Gurvinder Singh, E-mail: [protected]@yahoo.in Mobile 0091-[protected]

Complaint
RE: Samuel Rico
Bill way No: [protected]

Dear Sir / Madam

I received an SMS from DHL Qatar 8.33am on August 19, 2018, stating my parcel will be received by the end of the day.

At 9.38am I contacted DHL Qatar (+[protected]) and a male operator answered. I asked about the location of the parcel to which he replied it's with the driver and did not know what time it would be delivered. I asked him to make a note for the driver to call me before delivery as I am waiting at home. I also told the operator to ensure the driver obtains my signature upon delivery to which the operator said: "ok Ill update the system however the signature is already requested".

So as not to inconvenience the driver, I waited at home all day for a phone call and or delivery. Neither happened.

Thinking the driver has a busy day, I patiently waited until at 8.34pm where my patience reached boiling point. I called DHL again and was greeted by a different male operator who informed my parcel and been delivered and received. Much to my horror and disgust, he said it was delivered to a company office named BR…. I do not know what company he is referring to or why it got delivered there as the address on the parcel is quite clear that it's not an office or a company. Even so upon delivery had the driver asked for Samuel Rico by the name he would have been informed there is no such person in this office. Honestly, you don't have to be Einstein!

A very simple task of giving me a call before delivery to help with the location and to obtain my signature that's all I requested but it could not be done. The job was too big and too complicated for your staff. Perhaps its time to let go of the incompetent staff that apply no logic or work ethics. Your customer service and lack of delivery ability has once again been questioned and failed miserably. WOW, how incompetent can a company and their staff be? Mind you, this is not the first time DHL has reneged on their words and provided woeful customer and delivery service. The last parcel I had to pick up myself because the driver failed to pick it up from the warehouse during the morning shift. Instead of receiving it before 12 I picked it up at 6 pm. Obviously, there is a huge problem with the intellect of DHL staff or they simply don't care about their work or customer"s parcels.

To recap one more time, my private parcel, which I paid for and has my name on it, with clear instructions to call me before delivery and to obtain only my signature, currently is in the hands of a stranger who I do not know and who DHL do not know. WOW, amazing stuff!

I strongly suggest you find and deliver my parcel by 9 am today Monday August 20, and offer me a brief explanation of how and why this happened in the view of my clear instructions at 9.38am yesterday to the operator. I also request an apology and need to know what action you will take against the morning operator if he did not make the notes of my conversation and what action will be taken against the driver/delivery person who did not call me as requested and gave my parcel and property to someone who has no right to it?

Failing to receive my parcel and request, I will contact Amazon and inform them of your extremely poor service, I will also inform them of how you failed to follow simple instructions and issued my parcel without my signature to a complete stranger. I will then contact your regional and international complaints departments and the media of your rubbish standards.

Samuel Rico
M:+[protected]

Invoice Number: AV16115838
Taric Code: C210000600

Also, in Guernsey, we do not pay tax and I was charged with tax. Anything that we buy outside Guernsey, either online o or in an actual store, we have our tax refund or we are not charged with tax.

When I did the purchase, I was charged with shipping fee and when I got home yesterday, I received a letter from DHL that I need to pay for the shipping.

Jeulia, you let me down this time.

I order a DHL express via phone. DHL assisted me create an order online by asking all question about what is item/ where from/ where to... and then send me link to finish my order.

DHL told me clearly what to type under the description of the item exactly what she said. I asked her if i can write in English. She told me to write both and I did. In description box: I typed in both languages.

The package was arrived 2 hours late compared to the time they guaranteed. They promised that if they would refund the shipping fee if the package was arrived not as what they guaranteed. However, they told me that they couldnot allow the refund because it was my fault that type the item name in Vietnamese. Although that was DHL typed in when we talked on the phone. Also I'd already type the description in English.

Is that really a reason? You dont speak English that's why you do not get the "on time service". What if the customer who does not speak English and want to send something to another country by DHL express?

What kind of reason is that?

Please explain!

Thank you.
Thao Nguyen

I am writing to report an incident that took place on Tuesday 24th July 2018 when my Honda Jazz OY09 UGA was damaged while stationary by a DHL Express van that had just been delivering to 5 Cherry Holt Lane, East Bridgford, NG13 8PN at 11.35am. The driver had his window open looking down on me as he edged past my car but unfortunately didn't quite clear it as a scraping noise was heard. I expected the driver to pull over but instead he carried on to the end of Cherry Holt Lane even though I had got out of my car. I didn't get the number plate as he drove away quite fast.

The damage to my car is on the driver's side rear quarter which while not severe is quite unsightly. It is likely to cost £150 to make good the damage. I have supplied photographic evidence. I would welcome your advice on how this matter might be resolved satisfactorily.

Susan Waring
Email. [protected]@waring44.co.uk
Mobile: [protected]

Driving along A1 towards Peterborough just south of st. Neots on 21st July 2018 at around 18.30. Lorry driver changed lane from outside to inside not checked pushing a Mercedes car of the road. No physical contact as driver responder quickly to avoid the collision. We were in the car behind the Mercedes. We overtook the lorry who remained oblivious to what he had done. Mercedes remained on side of road. When we reached the roadworks and 40mph he frequently tail gated us through the road works leaving us feeling intimidated. Registration plate Da65 hkw. Driver was an
older man with white hair.

Incident: July 11, 2018
Client number: [protected]
Tracking code # [protected]
On above date we received a parcel (box) weight 16.9kg from DHL. It was sent from Hong Kong. In the box, we supposed to received 5 computers and a notebook. Unfortunately when we opened the box, we only found 5 computers, one notebook was missing from the box. We would like your company to return it for us.

My email: [protected]@topvalueservice.com

Thank you

Absolutely horrified by the DHL 'express service'!

For the past 2 years I have been ordering art supplies from Jackson's Art Supplies in the UK, in regular intervals of 2-3 weeks. Always using the regular mail service and never - not once - had any issues. I was also never charged any custom fees on orders in the amount of below 50 euros, which is the limit beyond which goods are charged custom fees in Serbia.

For my last purchase, I chose to have it shipped and delivered by the DHL - in order to receive the goods within 1-3 days, and to make sure the high quality watercolor paper sheets doesn't get damaged during the shipping.

This time around, my shipping charges were quite high - over 40 USD and amounted to almost as much as all of the goods I ordered. This order was placed on July 8th, 2018. Today is July 16, and I still haven't received my order.

When I contacted DHL Serbia (no one contacted or attempted to contact me), I was told my parcel was held at customs and that I need to sign, scan and send a bunch of documents in order to have it released. This, despite the fact the value of my parcel is 52 USD, i.e. does not exceed the 50 euro. What has made my purchase suspicious to the DHL courier is 40 USD on top - the charge for DHL service! Even though the bill provided by the Jackson"s clearly shows that out of 90+ USD *postage* costs the entire 40+USD!

I can hardly believe the ordeal I have been put through, after paying so much to AVOID problems! The DHL Serbia I talked to on Saturday assured me I will receive my parcel on Monday - today. When I realized no one is contacting me or attempting to deliver my stuff, I called again. To be told they cannot deliver my parcel today - 2:30 PM is already too late for the gents at DHL to get me my parcel... UNLESS I want to hop into my car and drive to New Belgrade to PICK IT UP MYSELF and take it home! so I have paid $40 to wait for my stuff longer than I would have if it went by regular mail, to WORK and provide signatures, documents and papers so the DHL worker who didn't used his head but tossed my package to customs can now have it back, AND to go and pick it up by myself!

Absolutely the worst, slowest 'express service' ever, with incompetent, unprofessional courier(s) who couldn't care less for his/her job!

If I didn't launch an entire investigation into what on Earth has happened and where is my order, my parcel would have probably been returned to sender, without anyone making any attempts to contact me.

I expect to have a full refund for this incredibly slow, lazy and unprofessional service I did not receive but have paid for - through my nose!

Regards,
Svetlana

To whom it may concern,

Please refer to my waybill # [protected].

My parcel was sitting with DHL Express Malaysia for 1 week, not including the number of days sending it from Bangkok. All because of wrongly HS code declare by DHL that leads to a small amount of duty payment.
1. My client refuses to pay duty for sample item. Item was delivered on Wednesday, July 11, 2018. Why DHL EXPRESS Malaysia did not contact us to inform on the duty payment and instead of collecting it from my client.
2. Parcel sitting in DHL Express Malaysia until I got a notice from my client on Thursday, 14 July 2018. Note: Again why DHL did not attempt to contact us? What will happen to the parcel?
3. I call DHL express from Thailand on Friday, 13 July 2018 enquiring about the shipment. Miss Gurinder asked for time to check on the duty payment error. I told her that on my previous 2 samples I sent has got no duty payment. (WB [protected] and WB [protected]). I told them to release the parcel because the mistakes are not on me. She replied with the intention to have it delivered by Friday, 13 July 2018 or latest Saturday, 14 July 2018. My client has to postpone the high-level meeting due to the non-arrival of the sample from me. I was supposed to get a return call from her that day but nothing happens.
4. I received a call late evening from Mr. Sooriyan explaining about the duty payment. I have to go through the whole process of explaining the problem to him again. The urgency, the business decision making awaiting from the client which cannot be made because of my non-arrival sample items etc.. I beg Mr. Sooriyan to released the item by Monday morning and if I DHL insist I pay then I will pay for it. Mr. Sooriyan again says he will check it out.
5. On Sunday, 15 July 2018 evening, I received a call from Mr. Sooriyan and was told to pay first then only release the item. I told him I can only make payment on Monday, 16th July 2018 and will take the bank some time to transfer the money. Mr. Sooriyan than transfer my line to another person Mr. SK. These guy does not know the problem and just tell me to pay the bill. I told him my client needs the sample by Monday, 16th July 2018 noon for meetings and decision making. He keeps saying I have to think of a way to pay not wanting to know the urgency. What a sarcastic guy.
6. I have sent mail to the managing director of DHL Malaysia and he asked the bottom guy to respond. Sent another mail and still asking a bottom guy to respond. Miss Gurinder does not want to handle my case because of my urgency.

I would like to ask the following questions:-

1. What is DHL?
2. I am willing to pay DHL mistakes (Duty amount only 104.20 Malaysian Ringgit) and why DHL not willing to help?
3. They have the e-mail for complaints directly to MD [protected]@dhl.com, why are they running away from problems?
4. Can I rely on DHL for express shipment again?
5. You guys are no different from any normal government-run postal office
6. God knows if my shipment will arrive in time for my client meetings. What a bombastic ego showed by the high-level management at DHL Express Malaysia.

Regards and Thank You
Chan King Leong
Managing Director
Agro GLobal Co., Ltd
[protected]@gmail.com / www.agroglobal.info
+[protected]

Hi There,

Good Morning,

My Name is Sahan Fernando and I'm sending the videos of the road rage incident which happened on 26/06/2018 near Elizabeth street/ Infront of Jasper Hotel Melbourne from your DHL delivery driver. Its is very shameful and he assaulted me in so many ways. I couldn't even sleep the night.

If you require any information please contact me anytime. I herewith attached 1 video I couldn't attach others but if you require please let me know I'm happy to hand over the all the videos.

Could you please do something with this bad behaviour driver ?

Thank you
Kind Regards
Sahan
[protected]

AWB # [protected]

This shipment is yet not delivered to said address.
it was initiated at Saturday, June 09, 2018 and today is Tuesday, 26th 2018. your representative is saying that it is out of dhl's control. I think you people don't know how to handle events and if you know what are the procedures for the delivered country then you should've told me first. Now tell me who did mistake. I was sending this parcel first time to china. But I don't think so that you are shipping a parcel first time to china. So find the person who should be held accountable for this chaos and embarrassment that I've faced. I need my parcel back. So kindly do the needful.

I have been importing rolls of fabric from the USA to Jamaica (W.I.). This has been a viable option as the actual weight and volumetric weight are similar. My fabric suppliers have now told me they are being made to package everything in boxes, even though DHL's Packing Guide allow for 4 key points when shipping textile rolls (#009 OPS300). By not allowing the alternative fabric packaging, DHL is doubling and/or tripling the volumetric weight of the package. This is effecting our business as not all clients are willing to pay more for the freight than was originally charged by DHL.
Please could you allow for textile roll packaging in a manor that does not dramatically increase our freight costs.
Respectfully
James Ransome
Mopea Ltd
Account number: [protected]