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DHL / a blouse which has been stuck in customs fr more than a month...

1 India Review updated:

Hi,


I am an Indian citizen, we at our weddings wear a 3 piece outfit A friend of mine (from Australia) is getting married in a week. She had sent me the blouse in january for alteration.

U will find below a status report of DHL, the courier was sent in January 2010. March has started but the courier is till stuck.

I had given DHL all options, namely

1) courier it back to Australia (the sender),
2) charge me the custom duty,
3) give me 2 days n courier it back, or
4) talk to the custom officer whose number i have given to you n get it out.

The blouse was sent to me for alteration by a friend of mine from Australia. I had explained this to them hundreds of times, now her wedding is in a week and they still havent been able to release it. Now since the purpose is lost, i have asked them to keep the blouse. I cant believe that for 1 blouse it has taken them more than a month. In response we have decided to lodge a complaint from both sides for all the inconvenience caused to us.

THIS IS THE LAST TIME I WILL ASK ANYONE TO USE DHL... THE WORST SERVICE AND NEGLIGENT RESPONSE FROM ANY ONE AT DHL...


 Tracking


Result summary
Airway bill: [protected]
Clearance delay
Monday, March 01, 2010 at 17:38
Washington - Ronald Reagan National, DC - USA  -   Delhi (New Delhi) - India
Monday, March 01, 2010
Time
Location
Clearance delay
17:38
Delhi (New Delhi) - India
Sunday, February 28, 2010
Clearance delay
14:50
Delhi (New Delhi) - India
Saturday, February 27, 2010
Clearance delay
17:44
Delhi (New Delhi) - India
Friday, February 26, 2010
Clearance delay
19:09
Delhi (New Delhi) - India
Thursday, February 25, 2010
Clearance delay
19:05
Delhi (New Delhi) - India
Wednesday, February 24, 2010
Clearance delay
18:21
Delhi (New Delhi) - India
Tuesday, February 23, 2010
Clearance delay
20:16
Delhi (New Delhi) - India
Monday, February 22, 2010
Clearance delay
19:52
Delhi (New Delhi) - India
Sunday, February 21, 2010
Clearance delay
17:47
Delhi (New Delhi) - India
Saturday, February 20, 2010
Clearance delay
20:39
Delhi (New Delhi) - India
Friday, February 19, 2010
Clearance delay
20:44
Delhi (New Delhi) - India
Thursday, February 18, 2010
Clearance delay
20:07
Delhi (New Delhi) - India
Wednesday, February 17, 2010
Clearance delay
20:54
Delhi (New Delhi) - India
Tuesday, February 16, 2010
Clearance delay
20:25
Delhi (New Delhi) - India
Monday, February 15, 2010
Clearance delay
20:25
Delhi (New Delhi) - India
Sunday, February 14, 2010
Clearance delay
17:15
Delhi (New Delhi) - India
Saturday, February 13, 2010
Clearance delay
20:58
Delhi (New Delhi) - India
Friday, February 12, 2010
Clearance delay
19:35
Delhi (New Delhi) - India
Thursday, February 11, 2010
Clearance delay
20:23
Delhi (New Delhi) - India
Wednesday, February 10, 2010
Clearance delay
20:21
Delhi (New Delhi) - India
Tuesday, February 09, 2010
Clearance delay
20:44
Delhi (New Delhi) - India
Monday, February 08, 2010
Clearance delay
20:09
Delhi (New Delhi) - India
Sunday, February 07, 2010
Clearance delay
17:29
Delhi (New Delhi) - India
Saturday, February 06, 2010
Clearance delay
19:49
Delhi (New Delhi) - India
Friday, February 05, 2010
Clearance delay
20:01
Delhi (New Delhi) - India
Thursday, February 04, 2010
Clearance delay
21:30
Delhi (New Delhi) - India
Wednesday, February 03, 2010
Clearance delay
20:33
Delhi (New Delhi) - India
Tuesday, February 02, 2010
Clearance delay
21:30
Delhi (New Delhi) - India
Monday, February 01, 2010
Clearance delay
21:14
Delhi (New Delhi) - India
Sunday, January 31, 2010
Clearance delay
17:31
Delhi (New Delhi) - India
Saturday, January 30, 2010
Clearance delay
18:41
Delhi (New Delhi) - India
Friday, January 29, 2010
Clearance delay

Delhi (New Delhi) - India
Processed for clearance at Delhi (New Delhi) - India
3:28
Delhi (New Delhi) - India
Arrived at Sort Facility Delhi (New Delhi) - India
3:28
Delhi (New Delhi) - India
Clearance delay
3:28
Delhi (New Delhi) - India
Thursday, January 28, 2010
Departed Facility in London-Heathrow - UK
10:13
London-Heathrow - UK
Processed at London-Heathrow - UK
5:06
London-Heathrow - UK
Arrived at Sort Facility London-Heathrow - UK
2:30
London-Heathrow - UK
Wednesday, January 27, 2010
Departed Facility in East Midlands - UK
23:56
East Midlands - UK
Transferred through East Midlands - UK
23:55
East Midlands - UK
Departed Facility in Cincinnati Hub - USA
9:20
Cincinnati Hub, OH - USA
Processed at Cincinnati Hub - USA
2:14
Cincinnati Hub, OH - USA
Arrived at Sort Facility Cincinnati Hub - USA
1:32
Cincinnati Hub, OH - USA
Tuesday, January 26, 2010
Departed Facility in Washington - Ronald Reagan National - USA
21:07
Washington - Ronald Reagan National, DC - USA
Processed at Washington - Ronald Reagan National - USA
21:04
Washington - Ronald Reagan National, DC - USA
Shipment picked up
17:19
Washington - Ronald Reagan National, DC - USA
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Comments

  • Su
      2nd of Mar, 2010
    0 Votes

    First time user as well here...Sending my expired passport and 2 photos to my uncle as he's helping me open a bank account back home and it's being used as proof of ID...This was sent on 11/02 and picked up from DHL agent on 12/02...a bit of movement on the day from Gatwick to Heathrow to East Midlands...until clearance delay begun on 15/02 at 06h18 am...calls to DHL not very helpful...all they can say is that it's with customs awaiting to be scanned/clearance...checked on their list of prohibited items and a passport is by no means prohibitied...

    DHL tracking online hasn't been updated since 22/02...Call centre agents not very helpful nor knowledgable either... No courtesy call to be informed of delay - nothing...other that being told it could take upto a month......proposed to have it returned to me instead - DHL say they can't push customs and their hands are tied until items are released by customs...

    Big Sigh!! Think I just have to be patient and wait but a 3 day service is taking longer and DHL's lack of information is simply frustrating...

    Like others - wish I'd Googled DHL reviews first before using them... I've read countless stories on the net about DHL's numerous delays...

    Customers - be ware...


    *****************
    Clearance delayMonday, February 22, 2010 at 06:20


    Monday, February 22, 2010 Time LocationClearance delay06:20 East Midlands - UK

    Friday, February 19, 2010 Clearance delay06:24 East Midlands - UK

    Wednesday, February 17, 2010 Clearance delay06:19 East Midlands - UK

    Tuesday, February 16, 2010 Clearance delay08:17 East Midlands - UK

    Monday, February 15, 2010 Clearance delay06:12 East Midlands - UK

    Friday, February 12, 2010 Arrived at Sort Facility London-Heathrow - UK21:10 London-Heathrow - UK

    Departed Facility in Gatwick - UK19:40 Gatwick - UK

    Processed at Gatwick - UK19:06 Gatwick - UK

    Shipment picked up11:21 Gatwick - UK

  • Ro
      18th of Oct, 2010
    0 Votes

    I would say DHL is probably not at fault here. They try to develop strong relationships with customs departments in as many country as possible to expedite the process for their customers. This is probably due to incompetent customs officials in your country.

  • An
      8th of Apr, 2011
    0 Votes

    Needless to say I have the same story with DHL and customs (this would be Ireland now). Otherwise I would not need to google for a thread like this :-). I paid 120 USD for delivery of my package (automotive diagnostic tool) from Hong-Kong and by now it is stuck in customs for 2 weeks, no movement at all. Of course, DHL is like "we can't do anything about customs", but they never call me back with any updates (despite they promise to do it every time I call them!), nobody is able to explain the situation and obviously they just do not bother about my delivery. Why bother, indeed, they already got my money!
    If they call themselves "express delivery service" and charge not exactly humble fees for delivery, does not this mean that they should have some express channels with customs in every country. With such a high delivery charges they can afford to bribe customs officers if its needed to speed up the process :-)!

  • Cr
      1st of Jun, 2011
    0 Votes

    As about "Naina Tara", you should had simply carried your id proof to the customs department office in New Delhi, and you could had picked up your parcel the very same day. You needed to call DHL first though. And after a delay of a week (i guess) you should also get your delivery charges back from DHL due to late delivery.

    Sunita-80 - Again customs fault, not really, its your fault this time... You Can Not Courier Your Passport to another country O.o ... That's common sense. If you want then you can ship some other ID proof, but Passport is a No GO. You are lucky it was stopped in UK and not USA.

    AndrewBond automotive - DHL should had explain you full situation and also try to solve it in your case. But you should had bribed the customs your self... Thats how it works everywhere, DHL doesn't has high shipping rates if compared to the features they give, and HIGH accuracy rate. And plus they simply cant bribe a custom officer. Hope you had insurance of your parcel.

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