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I was really very unhappy and upset with the kind of service DHL is providing to there customer. I will make sure that i will not use services from DHL again in my life, becoz of this Experience and i will Let my friends and relatives know about the my experience advice them not to use DHL service.
Their service is not really a professional service. My parents had shipped the shipment 15 days before and still i didn't receive the shipment even though it has been arrived in USA , they write a false notes that no one at home when they came to deliver the package which is not right my wife is at home all the time, even they didn't put any written notes when they came to deliver the package.
When ever i call them they say its going to deliver today but they don't deliver it, from last three days i am getting this message.
Is this ONE should expect from guys when paying for the service?
DHL people are very nice.
After waiting four months for my carefully addressed Tablet to travel a thousand miles from New Zealand (it had been sent back to New Zealand once) I finally tracked it to the DHL office 200 miles away in the capital of the small Pacific island state where I work in Aid and Development. There, despite the clear and precise address including my name, occupation, the institute to which I am attached, the village that has the Post office, the area, the province and the country, it remained awaiting "address confirmation".
Three weeks ago, when I made the thirty mile trip to the provincial capital and telephoned the state capital, the lady in DHL's office there was very nice and assured me that she held my package in her hand and it would be on the next plane to the provincial capital (through which it should have been routed in the first place).
Two weeks ago, another lady I spoke to was very nice and assured me that she held my package in her hand and it would be on the next plane to the provincial capital (through which it should have been routed in the first place).
Last week, the manager was especially nice and assured me he held my parcel in his hand and I would have it "in the morning". I assumed he meant the next day.
Nice people. Still no package.
The lady I spoke to in DHL's office in New Zealand was very nice today. Maybe something is going to happen. I have just had an email from the local agent saying it will be here tomorrow. I told them to email me when they have it in their hand, in the office, in the provincial capital (where I have spent the last three weeks waiting for it) then I will pick it up and take it back to my island (where it should have been sent in the first place). If it shows up, I might regret it. The daily trek to the Post Office over a mile of bad road has become a habit. I might miss it. The joy of being able to read again (the Tablet is a replacement for one that failed four months ago, my only source of books on the island) will probably have faded by the time I make the arduous 8 hour trip back leaving only the sour taste of the four months of travail and expense occasioned by those very nice people at DHL.
Looking on the bright side however, next time I need a printer cartridge or (God forbid) a new I-pod, I have the perfect excuse to fly down to New Zealand and get it - its quicker and cheaper than DHL.
my daughter sent me a tv from Scotland after four weeks and eight excuses later it arrived three weeks smashed to bits later my daughter then got a demand from DHL saying that the tv now weighed 11 stone and asking for more money I then bought a gazebo on line from Amazon this also got lost and I received a refund guess who the delivers were GOOD OLD DHL
I had a item delivered to me on Tuesday the attitude that I got from the delivery man who was from the DHL @ HOME Couriers was Very shockingly Violent he started alleging that I wasn't the customer n the package whilst I paid for the item already. It seems as though he wanted to bully me and wanted to claim the package from himself.
He cornered me and stood with one leg up my stair as if he was going to punch me with his fist. What a nasty man that was...
Please don't be fooled by this number [protected] who wants to deliver your parcel. You might end up with a stressful fight ...
I send a laptop to my fiancee from Qatar to lion-france as a present for valentine..
they promise me to deliver it on time...i was surprised when i receive a call from her saying that she receive a call from DHL and saying that laptop will be with her after three days from valentine, i try to call them, nobody answer and laptop is sleeping i duno where!sorry DHL but very bas service!
They are THE WORST SHIPPING COMPANY EVER..i was expecting a very important package from them. I had it over nighted and waited 8 hours for it to be delivered and then i go on to their website and put in my tracking number and it said that THEY HAD ALREADY ATTEMPTED TO DELIVER IT BUT NOBODY WAS HOME. I couldnt believe it. What a bunch of LIARS. they completely lied about that becuase some ### DHL driver probably wanted to get home so he could stuff his fat face with some food and drink his beer. This is the WORST shipping company out there. I called the customer service and they acted like they could care less about what happened and offered no help. I hope this company burns down and goes out of business. WHAt a bunch of LIARS and THIEVES and HEARTLESS ###. Just my 2 cents...
I ordered a plow motor on the 9th of Dec. It is now the 20th and DHL has had it in there center for 8 days Several calls were made, I was told it would be shipped next day with no luck.
http://youtube.com/watch?v=ra74ui2DKWU
This is a video i shot in the back of the wharehouse, they have no security and dont give a dan about you, I have had 8 stolen packages!
DHL is the worst delivery service ever. Not only were they late on just one of my shipments due to weather related issues. But just one week later they were late again with the same exact excuse. My package was suppose to be in Milwaukee on 12/17 and here it is 12/17 and my package has been stuck in Florida since 12/12. I hate DHL not only is UPS cheaper but when they say that your package will arrive on a certain day, it arrives on that day. It doesn`t get stuck half way across the country and no one seems to know why.
I was really very unhappy and upset with the kind of service DHL is providing to there customer. I will make sure that i will not use services from DHL again in my life, becoz of this Experience and i will Let my friends and relatives know about the my experience advice them not to use DHL service.
They are absolute crap!
I had my personal belongings sent from Australia to the USA and only 5 of the 6 boxes delivered. But interestingly enough, the tracking bill was "cut off" and stuck on one of the other boxes. Some one has stolen my box.
It took 3 months for them to "investigate" but as I had explained to them they could not tell me when 6 boxes turned into 5 as the barcode had been scanned through every point.
Add to the frustration it was explained to me that after 90 days the contents will go to auction at the Ohio Depot. But it took them the 90 days to even admit it was 'lost'. I was so angry as this box contained items that i had collected over time as a police officer. I followed the rules and got nothing but grief.
They gave me the cost of the shipping divided by 6 , This sucks and there is nothing you can do or complain to they are not accessible and in my experience they ARE THE WORST COMPANY to do anything with.
Since this I have managed to change the Govt Department I was working for shipping copany, the compny to which I presently for for also changed. I know this has to be at least $500,000.00 worth of business.
It is no true satisfaction because there is no offical way to let them know I have managed to divert business from them.