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DHL / Worst Services

Brisbane, Queensland, Australia
5
27.11.2008

about 10 days ago.. I bought some collectable cards through ebay...
through different sellers from United States and Canada.. and one of them are sending the cards through DHL and the rest through regular post...
the funny thing is they all came about 8 days after my ordero...
All of them arrived fine except DHL only left a message said that item was undeclared,
ooooook... so I rang them and told them it's actually collectable cards rather than gifts stated on the package, so they will deliver today

AND, WOW, I waked up around 7am this morning and waited waited waited waited waited and waited and waited then waited

yes, I have live, I am browsing internet while I was waiting
it was raining the whole morning and I didn't go out to check my mailbox and around 11:45am the rain stopped, so I walked out and check the mail box to see

IF THE DRIVER LEFT THE DELIVERY ON THE GROUND OR ON THE MAIL BOX OR OUTSIDE OF MY GARAGE DOOR OR IN THE RAIN(well.. it was raining)

and... I got supprised that I only got a note said "Unsuccessful Delivery At Tempt"

wow.. it's so amazing!!!

so I rang the DHL office "OLD Eagle Farm" site number : [protected]
and a women answered, I gave her the Air Waybill number and she told me Driver's record I am not home,
so I told her I was waiting for this delivery, how could I miss it?

and she become un-patiented and say it's driver's record that I am not home ( oh? If I wasn't home who the hell is ringing you right now?!?!)

after I hang up.. I was thinking.. I need to make compliant so I looked through DHL's main site, and founds out they don't have anything regards customer services ...

wow.. so I googled it...
topic "DHL BAD SERVICE"
"DHL LAZY DRIVER"
"DHL COMPLIANT"

and I found heaps of interesting DHL stories about people
and I am Happy that I am not the WORST one!!! LOL!!!

this is not the first time about the evil DHL service... same thing happened to my books before.. they were delivered by DHL but the driver just left it at door step. and when I found out I just "oh.. it's DHL again"

I might try make compliant through ACCC and see if they would give better service
Xr
0

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DHL Express Logo DHL Express
Customer Care Service
Overall Satisfaction Rating

255 Reviews
Heinrich-Brüning-Straße 5
Bonn
Ontario
Germany - 53113
+49 180 634 5300
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