The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

DHL / item never delivered!

1 Aspen, CO, United States Review updated:

I ordered an I phone yesterday through ATT and they express shipped via DHL. I have never received the package although they say they have delivered it. ATT will not send me a new phone. DHL will not refund ATT since ATT never insured it! I am the one without the money ($450) and the phone! Detail: I had a road trip scheduled for tomorrow and need the phone. Now besides everything I have to delay the trip because stupid DHL!!! I will never use them again and I will tell everyone I know not to!!!

Sort by: UpDate | Rating

Comments

  • Du
      10th of Jan, 2008
    0 Votes

    As for this lost iPhone, this is obviously not the fault of AT&T. Did you get a copy of the shipment summary from AT&T? Make sure that you have obtained this so that you can present it to higher management at DHL and verify that the item had in fact shipped and the status of the final destination. Also contact AT&T about having not insured the package. The best thing I'd say you can do is COMPLAIN, COMPLAIN, COMPLAIN to DHL. Do not stop until you've come to a resolution. I know I've been able to recover cost of packages lost through UPS by this method.. I hope that maybe this can help you!

  • La
      28th of May, 2008
    0 Votes

    I am having a horrible problem with DHL at the moment. I am talking with all kinds of DHL representatives in two countries, but my box is sitiing in custom office without any movement for a 30 days. All problem is that some clerk just don't do their job. I spent 100's dollars for telephone and shipment and still are at point zero. Can anybody tell me how to find executives from DHL? I need to talk with someone who can do a job.

  • Sp
      18th of Oct, 2008
    0 Votes

    DHL will cover up to $100 for loss or damage of an item. If you package is $400 and not covered by DHL's shipper protection, you should still be covered for the $100.

    AT&T should cover the remainder and reimburse or reship the item.

    Tell us about the actual DHL delivery? Was it left at your front door, or misdelivered?
    When you called DHL, did they initiate any search for it and question the driver?

  • Al
      7th of Oct, 2009
    0 Votes

    Sir,

    Since September 15Th I had placed order for a shipment but this never doen

    Please review this e-mail
    Kind regards
    Dr. Alaa Eltawil

    o1oo3o5355
    eltaweel38@yahoo.com


    From: "Amira Khattab (DHL EG)" Add sender to ContactsTo: "alaa eltaweel" , "Aya Tomoum (DHL EG)" Cc: "Haidy Ghobrial (DHL EG)" thanks you sir for your confirmation

    Dear Aya,
    new order, this equipment will be reexport to Istanbul

    all documents history are with Haidy

    thanks to contact Mr Alaa to arrange for pick up accordinly

    shpt is door(eltersaa st haram, ma3had elbohoth- till Istanbul airport)
    weight:70


    offer below
    and Dr.Alaa's cell phone
    Dr.Alaaeldin A. Eltawil
    tel 0100305355


    thanks


    Amira Khattab

    Country Marketing & Sales Manager Assistant


    DHL Global Forwarding "Egypt"

    ………………………………………….

    Address : Building 19, District 7

    Sheraton Buildings, Heliopolis

    Cairo 11361

    General Tel : +202 269 69 800

    Dir .Tel. : +202 269 69 889

    Hot Line: : +202- 19 -633

    General Fax : +202 269 69 900

    Dir.Fax. : +20226969989

    E.Mail.* amira.khattab@dhl.com

    Webmail: http://www.dhl.com


    "All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"


    --------------------------------------------------------------------------------

    For any suggestions or complaints, please contact customer care at +20 (0102410001) or e-mail us at eg.customercare@dhl.com.

    P Please consider your environmental responsibility before printing this e-mail
    Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request


    --------------------------------------------------------------------------------


    We Move The World

    ----------------------------------------------------------------


    DISCLAIMER NOTICE
    The information contained in this email message and any attachments is intended for addressee(s) only and Confidential. Reading, Copying, Printing, Disclosure, Altering, Distribution or Use by anybody else is not authorized. If you are not a named addressee or have received it by mistake, please notify the sender and destroy it along with its attachments immediately. This message has been scanned for presence of computer viruses, however, DHL Danzas Air & Ocean Egypt is not liable or responsible for any damage that could occur by viruses if happened.


    --------------------------------------------------------------------------------
    From: alaa eltaweel [mailto:eltaweel38@yahoo.com]
    Sent: Tuesday, September 15, 2009 2:09 PM
    To: Amira Khattab (DHL EG)
    Subject: RE: incove and decleration


    Dear Amira
    Thank you for your kind cooperation
    Please proced with that offer
    but we will delever to the Istanbul Airport only and they shall handel it from airport
    Please send you rep as soon as you can
    and issue us official invoice
    Kind Regards
    Alaa
    Best Regards and wishes

    Dr.Alaaeldin A. Eltawil
    tel 0100305355


    --- On Tue, 9/15/09, Amira Khattab (DHL EG) wrote:


    From: Amira Khattab (DHL EG)
    Subject: RE: incove and decleration
    To: "alaa eltaweel"
    Date: Tuesday, September 15, 2009, 11:48 AM


    Dear Sir

    please find hereunder airfreight rates as required, will be following with Ocean freight rates

    air freight rates from CAI airport up to IST Airport:

    Airfreight Rates
    Dest. Station Carrier Currency Min -45k +45k +100k +250k +500k +1000k Fuel Surcharge Security Charges AWB + Fiscal Airline Handling Other Charges
    Min per Kg Min per Kg Min per Kg Min per Kg
    Normal general cargo ( No outsized shipments nor dangerous goods )
    IST MS EGP 380.00 5.50 4.90 4.25 4.10 N/A N/A 80.00 0.80 15.00 0.15 40.90 N/A N/A N/A N/A


    Customs Clearance EGP 170.00/Shipment
    Pick up charges EGP 180.00/Shipment
    Declaration fees EGP 50.00/Shipment
    Bonded charges As Actual

    Delivery charges from Istanbul Airport up to Final Cnee Address:

    Tubitak UME is governmental company and they have intercompany broker. so we cannot do clarance on behalf of them.
    We can hand over docs to their broker and arranmge delivery once shpt cleared. Pls see as below charges;

    Handling:50.00 eur
    Airline’s release order fee:90.00 eur
    Delivery charge:180.00 eur (Except Turkish Airline. If shpt arrives by Turkish Airline then pls add on 125eur due to airport truck monopoly)

    General Condition:
    1. Calculation of weight freight charges is based on whatever is higher between gross weight and chargeable weight (weight / volume allowance: 1Kg = 6000 cm3).
    (pivot weight: per container 800kg, per pallet 2200kg, per PLA 1600kg)
    2. Above rates are for general cargo only on lower deck positions and are not valid for dangerous goods and oversize shipments unless specifically quoted for.
    3. Due carrier charges (AWB fees + carrier handling + fiscal stamps) are still to be added and depend on carrier used .
    4. The rates quoted do not include customs duties / taxes charges / storage and warehouse fees, and any governmental approval, which are invoiced at cost against official receipts.
    5. The rates quoted do not include obtaining General Organisation of Import and Export approval, where applicable.
    6. Airfreight rates quoted are subject to change, if there is an increase implemented by the carriers .
    7. Validity of rates are 3 months from date of issuance.
    8. Transit times are as per airlines estimates.
    9. Insurance is not included, unless specifically quoted for and officially approved. Carrier’s liability is limited to USD 20.00/kg based on gross weight as per IATA regulations.
    10. For electronic track and trace, please visit our website at www.dhl.com


    term of payment :cash

    Brgrds


    Amira Khattab

    Country Marketing & Sales Manager Assistant


    DHL Global Forwarding "Egypt"

    ………………………………………….

    Address : Building 19, District 7

    Sheraton Buildings, Heliopolis

    Cairo 11361

    General Tel : +202 269 69 800

    Dir .Tel. : +202 269 69 889

    Hot Line: : +202- 19 -633

    General Fax : +202 269 69 900

    Dir.Fax. : +20226969989

    E.Mail.* amira.khattab@dhl.com

    Webmail: http://www.dhl.com


    "All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"


    --------------------------------------------------------------------------------

    For any suggestions or complaints, please contact customer care at +20 (0102410001) or e-mail us at eg.customercare@dhl.com.

    P Please consider your environmental responsibility before printing this e-mail
    Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request


    --------------------------------------------------------------------------------


    We Move The World

    ----------------------------------------------------------------


    DISCLAIMER NOTICE
    The information contained in this email message and any attachments is intended for addressee(s) only and Confidential. Reading, Copying, Printing, Disclosure, Altering, Distribution or Use by anybody else is not authorized. If you are not a named addressee or have received it by mistake, please notify the sender and destroy it along with its attachments immediately. This message has been scanned for presence of computer viruses, however, DHL Danzas Air & Ocean Egypt is not liable or responsible for any damage that could occur by viruses if happened.


    --------------------------------------------------------------------------------
    From: Haidy Ghobrial (DHL EG)
    Sent: Sunday, September 13, 2009 9:17 AM
    To: Amira Khattab (DHL EG)
    Cc: 'alaa eltaweel'
    Subject: RE: incove and decleration


    Dear Amira


    I don’t know, thanks to call Mr. Alaa on his cell number


    Alaaeldin A. Eltawil
    tel 0100305355


    Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009


    For any further information, please don’t hesitate to contact me

    Thanks & Best Regards.


    Haidy Ghobrial

    Operation Coordinator

    MNC Department

    ---------------------------------------------


    DHL GLOBAL FORWARDING

    Building 19, District 7

    Sheraton Buildings, Heliopolis

    Cairo 11361


    Phone :+ 202 26969 884

    Fax : +202 26969 984

    Cell : 016/ 550 1578

    E-mail : haidy.ghobrial@dhl.com

    Web : www.dhl.com


    --------------------------------------------------------------------------------

    From: Amira Khattab (DHL EG)
    Sent: Thursday, September 10, 2009 3:33 PM
    To: Haidy Ghobrial (DHL EG)
    Cc: 'alaa eltaweel'
    Subject: RE: incove and decleration


    Thanks Haidy


    Dear Sir


    thanks to advise commodity and destination address as well term of shipment


    Brgrds


    Amira Khattab

    Country Marketing & Sales Manager Assistant


    DHL Global Forwarding " Egypt "

    ………………………………………….

    Address : Building 19, District 7

    Sheraton Buildings, Heliopolis

    Cairo 11361

    General Tel : +202 269 69 800

    Dir .Tel. : +202 269 69 889

    Hot Line: : +202- 19 -633


    General Fax : +202 269 69 900

    Dir.Fax. : +20226969989

    E.Mail.* amira.khattab@dhl.com

    Webmail: http://www.dhl.com


    "All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"


    --------------------------------------------------------------------------------

    For any suggestions or complaints, please contactcustomer care at +20 (0102410001) or e-mail us at eg.customercare@dhl.com.


    P Please consider your environmental responsibility before printing this e-mail

    Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request


    --------------------------------------------------------------------------------


    We Move The World


    --------------------------------------------------------------------------------

    From: Haidy Ghobrial (DHL EG)
    Sent: Thursday, September 10, 2009 2:50 PM
    To: Amira Khattab (DHL EG)
    Cc: alaa eltaweel
    Subject: FW: incove and decleration

    Dear Amira


    Pls assist


    Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009


    For any further information, please don’t hesitate to contact me

    Thanks & Best Regards.


    Haidy Ghobrial

    Operation Coordinator

    MNC Department

    ---------------------------------------------


    DHL GLOBAL FORWARDING

    Building 19, District 7

    Sheraton Buildings, Heliopolis

    Cairo 11361


    Phone :+ 202 26969 884

    Fax : +202 26969 984

    Cell : 016/ 550 1578

    E-mail : haidy.ghobrial@dhl.com

    Web : www.dhl.com


    --------------------------------------------------------------------------------

    From: alaa eltaweel [mailto:eltaweel38@yahoo.com]
    Sent: Thursday, September 10, 2009 2:38 PM
    To: Haidy Ghobrial (DHL EG)
    Subject: Re: incove and decleration


    Dear Haidy


    Would you send me a quote for resending the same shipment to Istanbul


    The weight is 70 kg


    Thanks

    alaa


    Best Regards and wishes

    Dr.Alaaeldin A. Eltawil
    tel 0100305355


    --- On Tue, 9/8/09, Haidy Ghobrial (DHL EG) wrote:


    From: Haidy Ghobrial (DHL EG)
    Subject: incove and decleration
    To: "alaa eltaweel"
    Date: Tuesday, September 8, 2009, 1:08 PM

    Dear Mr. Adel


    Kindly find attached the invoice


    Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009


    For any further information, please don’t hesitate to contact me

    Thanks & Best Regards.


    Haidy Ghobrial

    Operation Coordinator

    MNC Department

    ---------------------------------------------


    DHL GLOBAL FORWARDING

    Building 19, District 7

    Sheraton Buildings, Heliopolis

    Cairo 11361


    Phone :+ 202 26969 884

    Fax : +202 26969 984

    Cell : 016/ 550 1578

    E-mail : haidy.ghobrial@dhl.com

    Web : www.dhl.com

Post your comment