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[Resolved] DHGate.com / wedding dress

1 Carencro, LA, United States

I order a wedding dress it was to short in the front and it had five stains on it. This dress was suppose to be new . I sent in the measurements and it was still wrong . I have been trying for months and no response . I want a refund. It ruined everything. Then it took three months to come in they left it outside . This dress was suppose to be perfect. These stain five of them on the front were noticable then the underlayer that Poof's out the dress had three big holes in it and it was split up from bottom to top. This is horrible work and I want a full refund

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Aug 09, 2017

    Hi Ramona!

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

Ra
Aug 7, 2017

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