DHGate.com
reviews and complaints

I purchased a black pair of yeezys 350 BOOST. I received them on March 29, 2019 and instantly sent an email to the seller which is luishen01 reference a defect in one of the shoes. I emailed again on March 30, 2019 reference a defect of one of the shoes and both times I requested a return for a new pair. I have not received a response from the seller. I need direction on how to retun this pair of shoes so I can receive a pair that are not defective.

This is my order information:

Order Number: [protected]
Order Amount: US $103.80
Ship Via: ePacket
Payment Status: This order was paid.
Order Time: 2019-03-14 00:04:29
Order Status: Pending delivery confirmation
Seller Information: luishen01 top merchant

Thank you Michelle

I received my Banksy T shirt a few weeks ago, I ordered a ladies XL but the one I received is very small and fits a five year old. I contacted the seller straight away. It took a while for a reply, they asked for a photo of the item to which I sent but now there not replying. This is order number [protected]. This is the second seller to do this the other one still hasn't responded. I ordered a New Zealand shirt xxxl and received a xxl

I placed several orders last week with DH Gate. The security division needed my credit card information to process my orders. The very next day I'm getting phone calls non stop from Chinese people over sea's.I have no idea what to do about this? They are the only company out of United States that I've done business with. Can anyone advise me on how to contact someone in the Company'? I want these calls to stop. They obviously gave my phone number out to (God knows who) I'm very worried that they are scammers.

I bought an item from DHgate (PO#[protected]), had problems, opened a after-sale dispute and agreed in the solution, but, nothing happens. The seller talked to me until I close the dispute and now I don't have the item, my money, the returns costs and on top of all, I've already sent several messages to DHgate trogout the site and not even 1 answer from support, sales... no one.
I'm lost and feel robbed by the seller with the support of DHgate.

What else can I do?

You have paid this supplier moneys for a wrong delivery I have messaged this suppler
3 times over a period 13 days without a response from them.
Ftiier glasses. Ordered yellow with black bottoms jawbreaker sunglasses received white with black bottom. When I placed the order I specified not to send any other colours.
This case has gone to your complaints dept without a resolution and have had only had one replie form this department.
Dhgate policy is if the seller has not responded within 5 days an automatic refund will be given, is this correct>

Order number [protected] company ftiier

Hi I ordered 3 different lots of smart watches of 3 different sellers. None of the pedometers work on any of the different types of watches and I have tried a couple that don't work at all. I have contacted the sellers 1 is not responding and the another is telling me it will take 2 months for a refund which I'm not happy about. Another is telling me to send them to USA . I would just prefer to go through yourselves as I don't feel confident I'm going to get the full refund and return shipping fees and don't see why I should have to wait 2 months for a refund! . I'm very unhappy about this as this is 3 different sellers on your website all of which don't sell products which are described to do what they say! My order numbers are
[protected]
[protected]
[protected]
I have already emailed dhgate once and had no response so could you please respond as soon as possible as with the taxes I'm about £260 down!
Regards Amanda barratt

I placed order on 12/17/18 for Apple Watch123 wristband from seller cgb201711. I contacted seller on 1/09/19 because order hadn't left Customs. Seller responded that he will go to Post Office to check order. After the 3rd day, I still hadnt received a response from seller, so I emailed seller again, this time no response. I contacted customer service to file a dispute because items hadnt arrived by the delivery date. I also emailed seller to advise I will be requesting refund. While the dispute was open, I finally received items 2/6/19. A month past the expected due date. After 1 day of use of the Apple watch123 wristband, the colors began to fade. I contacted customer service 2/10/19 to advise I received items, and was not satisfied with the product and request to return items for a full refund. I was asked to provide proof of evidence in which I uploaded pictures of the item that faded, which was "poor quality" to Claire. I was assured by Claire, that she would forward proof of evidence to the correct team, and in 2 business days, I should receive an email with return address information. On 2/14 I receive an email saying that my dispute was closed because evidence wasnt received, and I would have to go through seller. As of today 2/27/19, Im still getting the run around, seller still hasnt contacted me back. I want a refund.

I have ordered a Global Version Xiaomi POCOPHONE F1 6GB 128GB POCO F1 Snapdragon 845 6.18" Full Screen 20MP Front Camera LiquidCool Smartphone it was ordered on the 24/12 2018 Order NO:[protected] Tracking number: LM423392495CN.

It has not arrived I also ordered a phone case at the same time and that arrived early January.

If they cannot give a phone very soon I want a refund.

I have sent messages to DHGATE and I get no replies>
Please help me.

Peter Cross

Since 3 days all my payements are blocked for security reasons! Nobody answer me and my credit card is debited! Dhgate has blocked 4 orders for security reasons without reasons! I am a good customer and I ordered many items and I recieved it!
They don't answer me anywhere! I don't know what can I do! It's not a good service at all!
So please help me!

While working on our own e commerce sites, we noticed Two of your sellers have illegally taken our proprietary model shots and used our eBay listings on your website. There are over 25 products, so far, which have been identified as counterfeit and illegally claimed. Please address this issue with these sellers immediately before we seek legal action. Our expectation is that ALL of our products are removed immediately from your website. This is not only an illegal attempt to make money, but it it also effecting the guaranteed quality we promise to our customers. The potential damages, if not substantial already, will be quantified and submitted. We hold DHGate specifically responsible and request the following tee shirt designs (so far; we are continuing our search) from the aforementioned sellers be removed from your website immediately:

Seller: YourShirts
094 Vader Evolution
273 Maverick Men's T Shirt
515 Lifeguard Walks on Water
610 Grisly Adams
526 Gene Wilder Tribute
284 8 Bit Scary Movie Men's T Shirt
239 Sunday Funday
381 Norwhal Unicorn of Sea
219 My Manatee
376 Never Forget
657 Dump Trump
323 Super Jesus
301 Cincinnati Pride
033 Horror Movie Villain
374 Boxing Kangaroo
505 Jesus is My Homeboy
209 Suck It Trebek
605 Life Finds a Way
037 Kitten Mittens
293 Be Rational Get Real
151 Tri Lambda
60 Team Negan
225 R+L=J
232 Boats N Hoes
454 Save the Chubby Unicorn
055 Jedi Academy
314 Free Pete
618 Robe Squadron Academy

Additionally, there are at least 3 other sellers abusing our proprietary products as well. This research is quite time consuming, but the sellers we have identified are:

customteepark
lovely069
hermestees

Deters Ink
Fort Wright, KY
USA

I purchased Beats Solo 3 from Rick1311 for 173.96 on 12/14/2018 order # [protected]. What I received was Beats Solo 2 in the beats Solo 3 box and i've sent photos of what beats 3 and beat 2 looks like beats 3 do not have the mp3 player on it and I asked to return them and somehow they are favoring on his side for selling fraudulent items. This is unfair to the buyer to have to go thru this to return items. Pictures below his beats are the red ones in the first photo I have purchased a beat 2 and compared to his which they are both the same. Last photo is a actual beat 3 that I purchase they do not have mp3 players on them

I am trying to order a car stereo. I ordered one and it went to the wrong address. I opened up dispute. Received my money back. Then purchased another stereo from another dhgate seller. Again the stereo went to another address. When this happens i am unable to immediately get customer service. They do not answer the que. I feel this company needs to either get new management or please sell it to a buyer who is more capable and responsible for the amount that it does sell. I am in the united states and in new mexico and both tracking numbers lead the item to different states and showing that they were delivered. Horrible company do not order from dhgate. I had planned on buying lots of stuff but no way. If i can't get a lousy $20.00 stereo properly delivered to my home then i will have to see what else is out there. Even if i have to pay a bit more i would rather actually receive it. I bought many things from china through ebay and the only problems i had were now and then quality issues with the product. What a disappointment.

I ordered from this website e-cig atomizers from what was a so called highly reputable firm. However the items we received were broken and not manufactured correctly as the bases would easily separate. To make matters worse the items were not marked as fragile and most of them are damage from shipping.

We have tried to get a refund but the company does not provide us with one so far (over 3 weeks now) and i would recommend NOT doing business with the website.

The reviews appear to be FAKED! Save your money and aggravation and DO NOT DO BUSINESS ON THIS WEBSITE!

Unsatisfied Shopper

I am facing an issue with DHGATE (https://www.dhgate.com) over an item which they delivered & it wasn't as described. It came to me in UAE after waiting for 35days. Now when I gave DHGATE the proof they wanted, they're offering me just 35% of refund, which is a complete loss for me. I have all corresponding emails in my discovery to prove my case. This calls for compensation & punitive damages as well, which I don't want to go for at the moment & complicate things. I want a full refund.

Urooj Amin

We ordered sneakers for $57 from DH Gate using a yahoo email address to be delivered to Glastonbury CT. DH Gate initially emailed to the yahoo account that they had not received payment. The money was withdrawn and we emailed them through their website that we had paid, and heard nothing back. Thought we might be okay because of their guarantee, however...
Today we logged on to a rarely used Gmail account, and suddenly find emails from DH Gate saying that the package was shipped and delivered, and that we have five days from two weeks ago to lodge a complaint or the money was gone.
The tracking number, LT019295704CN shows that the package was delivered to Bath Pennsylvania on December 3, 2018.
No idea how they obtained the second email address, why they switched from one email to another, or how they could confuse Bath, PA with Glastonbury, CT. (although I see a similar complaint on here) The zip codes aren't even close, but I guess we are out the money and item. Since they don't speak english or respond to inquiries, I guess we are out the money. I would never deal with this Chinese company as you have no recourse afterward.

Hello I've placed an order over a month ago. I paid $157 US dollars. I made sure to send the right address and everything. I've been checking every other day for my dress to be mailed until I see an update that says delivered. I check at the post office my back door everywhere but no package. Then today I use the tracking number to track the package for me to find out that my dress was delivered in North Dakota while I live Rhodes Island. I need my dress before the end of December I'm getting married and I can't afford to buy another dress very last minute

The photos used for the item linked below and many other items are from my Wedding, my wife and I are no longer together and agreed to remove ALL of these photos from our social media. We do NOT want any of these photos on the Internet and demand that they be removed ASAP.

Kind regards, Duane Grosvenor

https://www.dhgate.com/product/2016-plus-size-camo-wedding-dresses-a-line/270466334.html?fbclid=IwAR1STIo4P-zmw0psKOEgkF-cafWU_6wERHk0_H1z-KSARb2NptwXwJeZ18g

To whoever it may concern I made a purchase yesterday my order number is [protected] it has my address going to 4802 Carlisle ABE something in is the wrong address my address is 4802 Lawrie Lane, Louisville Kentucky 40214 please correct this befoit goes to the wrong address I don't know what happened on the website but when I check my address it was correct and the is wronge