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DHGate.comwedding dress and veil

Review updated:

Sorry to do this but I am so upset and have had my mental health illness made worse by this I messaged a few sellers in September as I wanted to order a certain wedding dress finally I chose one and placed order after a delay in order seller and I agreed on a free petticoat for my dress and I was happy then I messaged seller as my order had tracking number on and said shipped but I couldn't track my package the number was invalid I then messaged seller numerous times and finally got that seller had not shipped my dress and veil as they wanted to ship together then after more messages I finally got a tracking number and packages were in France then after a week and again numerous messages and a threat of me seeking legal advice and calls to courier I made seller finally booked package in for delivery then when my dress arrived the petticoat was in package but no veil plus it was in the smallest bag which I will provide pictures and beads on dress we're hanging off and petticoat was bent and broke so I then rushed it to several shops for a seamstress to repair in time for wedding and chased my veil then I got the correct tracking number again for veil and the day seller gave me correct tracking number was the day it arrived with courier refusing to leave it without £20 fee then my veil had a rip in it which I can provide pictures of and sequins missing I informed seller and said all this but was sorry I didn't have pictures of my dress as it was with seamstress as I needed it repaired ASAP and had rushed it to seamstress and would provide pictures and was made to feel like it was my fault saying I opened packaging with scissors which I did not and I escalated this with customer service advice which had done nothing saying they can't wait for pictures sorry and that's it I do suffer with severe mental health problems and take medication and this has made me so ill and I feel like it's my fault and it wasn't worth it at all I have had a nightmare of a experience and nothing has been done at all to help me

DHGate.com
DHGate.com
DHGate.com
DHGate.com

  • DHGate.com Customer Care's Response, Nov 29, 2018

    Hi Melanie 111175,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

  • Updated by Melanie 111175, Nov 30, 2018

    I have already done this with no reply and they have already paid the money for my dress but my veil is still pending again I am left wondering and stressing about what’s happening my order number is [protected] or [protected]

  • Updated by Melanie 111175, Nov 30, 2018

    Melanie.[protected]@gmail.com

Me
Nov 26, 2018
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Comments

  • De
      Jun 02, 2019

    I received the dress I ordered but it is too small and I need to return the item. When I ordered the dress, my email and password was accepted but when I tried to get return information, my password and email address was not accepted. Customer service has not responded. That phone number I used was: [protected]. How can I get this problem resolved?

    0 Votes
  • Dh
      Jun 13, 2019

    @DeAnn Piper Hi DeAnn,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

    0 Votes

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