SUBMIT A COMPLAINT

[Resolved] DHGate.com / order number: [protected], order amount: us $71.72, order time: [protected]:08:36

Review updated:

Hi,

I would like to make a formal coplaint. Hgate and seller Galry failed to process my refund. DHgate talks about payment protection plan but there is no protection plan. I have been chasing over a year for my refund to be processed as i never received the item. I gave Galry chances after chances for redelivery and they failed. Galry kept telling me there is a delay and I waited. then i asked for refund but they didn't
Dhgate failed to process it either after i presented my case. the item iis closed and dh gate is not re-opening and supporting the seller. i feel they all scam. they wasted a year of y time to chase this refund and caused me great inconviniences, stress and

DHGate.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Jun 03, 2018

    Hi syed2308,

    We checked your order, this was already closed. We would like to set a proper expectation that this is already beyond our after-sale policy.

    We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

  • DHGate.com Customer Care's Response, Jun 27, 2018

    Hi DiazMayra,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

Sy
Jun 03, 2018
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Comments

  • Di
      Jun 25, 2018

    It is Dhgate is a platform for Chinese thieves. Thieves are using dhgate to scam people around the world. Dhgate know about what all these thieves are doing in their website. What Dhgate do with those thieves? Dhgate make them to share part of their stealing money with them. How Dhgate do it? The thieves only have to pay a fee for "breaking" Dhgate policies and the thieves are free to continue ripping off customer. Now you know how Dhgate make 140 million since 2004.

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