SUBMIT A COMPLAINT

[Resolved] DHGate.com / don't use dhgate - did not get my refund amount

Vijayapura, IN Review updated:

I purchased a watch on this site i made payment also one day after they notified me that they haven't confirmed my payment and my full amount is refunded I waited 15 days to get my money back but still it's been one month my refund amount still not received and they even not contacted me once I got my money back or not...it's money making fake site don't purchase anything on this ...[censor] site

DHGate.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Dec 24, 2017

    Hi RJ143,

    We understand how concerning this issue is. We have made a follow up to our team regarding the refund for this order, please contact our live chat service after 48 working hours for an update or check both your personal and DHgate inbox as you will surely be notified.

    If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

    Sincerely,
    Sil
    DHgate Customer Service

Rj
Nov 16, 2017
Sort by: UpDate | Rating

Comments

  • Ja
      Jan 22, 2018

    Totally Fake I had a recent experience with this website. They are being very irresponsible and not communicate in professional way!
    It is completely waste of time and money!
    although they will block you any time!either you have paid for the product!

    0 Votes

Post your comment