Dex One — Advertising error
I have been a loyal customer to Dex One for about 7 years now. I have always placed an ad in the yellow pages for our heating and cooling business. In 2010 I decided I would like to place a larger ad to increase our business exposure. Our company has expanded tremendously over the last couple of years due to our outstanding reputation and our knowledge in the field. Dex charged me a $160.00/mo for a dollar bill size ad to place our company in the yellow pages. The ad that was placed had incorrect information about our company such as our phone number among numerous other problems. The graphics team was handed the ad to place in the yellow pages. There was virtually know way to make a mistake! Dex is only willing to honor a partial credit adjustment. It states on the back of their statement that if the phone number is incorrect in the ad they will honor a 100% adjustment.
Do not use this company for advertisement!!!The customer service department is very unprofessional (rude).The graphics team has very little experience in creating ads. I would not recommend this company to my worst enemy! If you live in Missoula, MT or the Bitterroot Valley stick with the Yellow Book, Bitterroot Directory or Blackfoot Directory!