Please don't use this company.
I reserved my July move one month in advance. I was told I was going to get a call from the driver a day in advance to set a time of pick up. I got none, so I call the office. Max (suppose to be manager), told me that he'd call me back with the time. Basically, after playing phone tags, he game me a wrong time of pick up anyway, and he gave me the driver's phone number. By 9pm, I thought I was going to be stood up, and I had to vacate the property so someone else could move in the next day! They didn't show up until 9:45pm! After he loaded my stuff, he informed me that the price had gone up (triple of what I was quoted!), including $500 in packing??? So, being in an impossible position, and being afraid (there were 5 of them and it was after 10pm), I agreed.
I had been promised by Becky (since then she left) that my items were going to be delivered 5 days later in DC (I was moving from Atlanta). Instead, the driver calls me 3 days before the earliest available day I was prepared to received the stuff, and the day I had agreed with Becky, and tried to deliver my stuff. Interestingly enough, he was very interested in whether I had cash, or whether I had put "destination movers" on the money orders. Well, I wasn't prepared to receive the items, so said no, that he would have to deliver when I had agreed with Becky. Then, without advising me, he proceeded to place my items in a undisclosed location storage, and started to ignore my calls. I called that Monday, when I was supposed to get the stuff, and I repeatedly got the run around by Max, Anna, the driver (I think his name is Reuven), and everyone in the office. Anna (the dispatcher) told me several times that my stuff was on its way (for sure) in a couple of days, but nothing happen. I was told that my stuff was placed in storage because the "truck got rerouted", but I got no explanation why the original set up date was not honored.
I kept getting the run around for weeks. I had to start my new job with a couple of outfits that I just happen to bring with me, nothing at all, not a chair to sit on, nothing, and they didn't care at all. They continued to tell me how they had 21 days, but never mind they never told me that in advance.
Eventually, one day Anna and Max tell me that I'll get my stuff within the next 7 days. After the 7 days passed and I got nothing, I called the driver who supposedly "just happen" to be in the vicinity of the storage unit, went to check it out, and found my stuff still in there. (remember Anna told me it was on its way, a week ago). Anyway... so the driver said he loaded the stuff and asked me again if I had "cash". When I told him I did, he agreed to load my stuff and deliver it the next day.
When they arrived, (I had to lose a day of a very important training week that my employer paid thousands for me to take, making me look like a jerk) the first item they delivered wasn't even mine. The rest of the stuff was ok, but I just can't believe how much they overcharged me and how clueless and careless they are with customers.
I have reported these people to Federal authorities, and I would encourage all of you guys who fell victims of these people to do so. Write to the Department of Transportation office of the Attorney General, the FBI, the Federal Motor Carrier Safety Administration [protected]), the American Moving and Storage Association [protected]), and the better business bureau (I found that they've had over 60 complaints in the last 36 months!)
Please don't let these people get away with these kind of behavior! take action!